Convention Services Manager Resume Samples

Convention services managers help in coordinating the meetings, special events, and conventions held on the hotel’s property. Common job roles and responsibilities described in the Convention Service Manager Resume include – synchronizing the needs, assessing the budget, coordinating with staff and other employees, reserving the conference rooms, coordinating services, organizing catering service, banquet, arranging video and audio equipment, taking responsibility for food and beverage needs, ensuring that the events run as per the plan.

Candidates seeking to work as convention services managers should demonstrate in resume strong communication skills, telephone etiquette, professional attitude, basic knowledge of MS Office, time management and multitasking skills. These managers are also expected to have skills in project management and marketing techniques and have a knack for negotiation. Employers pick the resume that displays a degree in the field of hospitality, hotel management, restaurant management, event management or the related.

Convention Services Manager Resume example

Convention Services Manager Resume

Headline : Experience including Sales Manager, Convention Services Manager, Marketing Assistant and Accounts Receivable Clerk. Experience include customer service at many levels with internal as well as external clients.

Skills : Sales, Hospitality, Food and Beverage, Event Planning.

Description :

    1. Coordinated & detailed event services such as accommodation, catering & refreshments.
    2. Resolved billing discrepancies, Post/Adjust charges for sales/convention groups as needed.
    3. Processed credit card, cash & check deposits, and payments for events.
    4. Coordinated events ranging in size from small meetings to city-wide conventions.
    5. Served as liaison between clients and operations staff to ensure the needs of both the client and the hotel were achieved.
    6. Planned all aspects of banquets, meetings, and special events Conduct pre-convention meetings to outline group requirements.
    7. Established the convention service department at Luxor, which prior was nonexistent.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts


Convention Services Manager II Resume

Headline : Enthusiastic, results driven Service Leader with expertise on Star wood Culture and Brand Standards. Possess an untiring energy toward service at all levels along with a strong customer focus resulting.

Skills : Microsoft Office, Communication Skills.

Description :

    1. Successfully managed the daily operations of the convention services and reservations department.
    2. Reviewed contracted group room blocks for cutoffs and attrition, SPP Points, Commission, Rebates through ISAC.
    3. Acted as the Hotel liaison to collect rooming lists, group resumes, meet and greet the group contact, provide site tours, and other group service-related duties.
    4. Compiled BEOs for nonsocial catering functions and distribute the BEOs as required to effected departments in a timely manner.
    5. Provided immediate notice of any "pop-ups" that are added to the BEO. Set up meeting rooms and handle sleeping room arrangements.
    6. Coordinated and work with other departments related to the group's functions/stay such as Front Office, Food & Beverage, and Engineering.
    7. Partnered with the meeting planner before and during stay/functions to ensure the Hotel is meeting all their needs and service expectations are being met.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science


Convention Services Manager/Analyst Resume

Headline : Clerks are responsible for the orderly recording and keeping of physical and electronic documents, including distributing new documents.

Skills : Envision, Management.

Description :

    1. Adhered to the Catering and Conference Services Department's standard operating procedures.
    2. Ensured all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
    3. Ensured all current and future client accounts are serviced in accordance with hotel standards.
    4. Communicated with banquet managers for all related functions including all client requests.
    5. Ensured banquet event orders are accurate and provide all relevant information to departments concerned prior to event start time.
    6. Participated in all regular and operational meetings as required.
    7. Coordinated all aspects of conferences to include but not limited to; food and beverage requirements, the timing of events, audio-visual requirement.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Career Diploma

Convention Services Manager/Executive Resume

Headline : Accomplished catering sales and convention services professional with over 9 years of experience in social and corporate markets in the hospitality industry.

Skills : Microsoft Office, Management.

Description :

    1. Maximized food, beverage, and auxiliary revenues by up-selling menus and other experiences at the hotel.
    2. Communicated all details of assigned groups to all departments in a professional, thorough, and timely manner by using Convention Group Resumes.
    3. Established close working relationships with clients and Fontainebleau team members.
    4. Efficiently reserved and utilized function space to maximize revenues while minimizing space consumption.
    5. Facilitated pre-conference meetings with clients and key hotel staff.
    6. Worked closely with the client and hotel departments throughout the duration of assigned groups by being available to assist the client.
    7. Maintained a high level of service by continually providing accurate and timely information and feedback to all supporting departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Journalism

Convention Services Manager I Resume

Objective : To acquire a challenging and stimulating position while displaying team work skills, extensive training, vast interpersonal skills, success driven attitude and unmatched work ethic.

Skills : Proficient in Microsoft Office, Meeting Broker.

Description :

    1. Managed, coordinated, and executed group assignments turned over by the Sales Department.
    2. Monitored all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, and special concessions.
    3. Communicated to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.
    4. An extension of the client by disseminated all the group requirements to the respective departments in the hotel.
    5. Ensured the timely distribution of all BEOs to the appropriate departments and be the on-site contact for the client during the meeting.
    6. Produced BEOs and convention resumes and maintains detailed files, records, and trace systems.
    7. Verified all space requirements and meeting room set-ups with the client. Oversee client functions to ensure customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Convention Services Manager/Representative Resume

Summary : An energetic and results-driven Sales Manager with 10 years of successful new business development, competitive market share expansion, and customer relationship development.

Skills : Sales, Management, Customer Service.

Description :

    1. Coordinated convention details for In house departments including Accounting, Banquet Set-Up, Baquet Catering, Audio Visual.
    2. Ensured the maximization of event space and revenue generated from the event.
    3. Liaisoned between client, hotel, and outside vendors and exhibitors.
    4. Prepared written Convention Meeting Requirements, Banquet Event Orders, and Group Resumes.
    5. Conducted hotel site visits and planning meetings with convention meeting planners.
    6. Resolved quality and customer-related concerns to ensure guest satisfaction.
    7. Gathered, sorted, and consolidated various details from coordinators and meeting planners and provide staff with accurate information.
    8. Facilitated all details and activities relating to group accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Convention Services Manager/Co-ordinator Resume

Summary : Offer expanding and progressive experience in the food/catering industry, with a focus on sales and customer service. Effectively define, develop and implement targeted action plans.

Skills : Technical Skills, MS-Excel, Hard Working.

Description :

    1. Created the desired conference and meet clients' needs through active communication, planning, and team leadership.
    2. Forecasted Revenue for guest rooms and food and beverage.
    3. Participated in the re-booking of repeat business by having a track record of long term client relationships.
    4. Actively participated in industry-related organizations Hotel site inspections and client presentations.
    5. Provided and created innovative set-ups, menus, and functions for groups.
    6. Worked closely with the banquet department on operations and event execution Provide overall direction, coordination, and ongoing evaluation of operations.
    7. Monitored group room blocks and pick up, generate detailed resumes for the operating departments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Marketing

Lead Convention Services Manager Resume

Headline : Leadership position in Education where experience and background will add value to a University setting.

Skills : Microsoft Office, Typing 95 WPM, Delphi.

Description :

    1. Liaisoned with meeting planners and hotel staff. Skills & Systems Completely Bilingual: English and Spanish.
    2. Checked the group's activities and/or events with personal supervision as appropriate.
    3. Prepared informative group resumes and distribute them to all management staff members.
    4. Planned and design food and beverage functions, and prepare and distribute Banquet Event Orders.
    5. Conducted Pre-Convention Meetings with clients and key staff members from the Hotel's staff to discuss the main group's needs.
    6. Coordinated for support staff, audiovisual equipment, and entertainment.
    7. Worked as Manager On Duty for the Hotel on assigned weekends.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Associate Convention Services Manager Resume

Headline : Career path has provided exciting challenges and experiences. Searching for a position with a successful company that will provide opportunities to utilize abilities to help meet and exceed company.

Skills : Management, Communication Skills.

Description :

    1. Communicated with clients for event detailing to ensure successful events.
    2. Created accurate and meticulous BEO's for department heads and clients, and effectively communicate any revisions.
    3. Orchestrated daily BEO meetings, confirming final details and guarantees.
    4. Maintained minimum of contracted revenue is met.
    5. Upsold food, beverage, or equipment needs to increase sales revenue.
    6. Completed VISIO room diagrams accurately per client needs and building abilities and distribute them to staff.
    7. Accurately and timely completed the "Pull" each week for all upcoming events and BEO's.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Asst. Convention Services Manager Resume

Headline : Motivated, personable business professional track record of profitable business Management. Diplomatic and tactful with professionals and non-professionals at all levels.

Skills : Computer Skills, Management.

Description :

    1. Convention Services Manager Including but not limited.
    2. All aspects of property management in accordance with a company mission statement, including guess satisfaction, and staff development.
    3. Managed room blocks according to contracts.
    4. Participated in site visits and plan meetings. Handled all group details once made definite.
    5. Executed and supervised assigned conventions.
    6. Developed convention programs and services Meet with representatives of groups and organizations.
    7. Coordinated move in and move out specifics. Detail execution of all banquet event orders.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Convention Services Manager Resume

Summary : To obtain a challenging and rewarding position in Customer service, Sales, Administration, and Convention Services. Have many years of Tech support experience working with HP, Microsoft.

Skills : Management, Communication Skills.

Description :

    1. Worked with convention concierge, convention and banquet set-up to ensure the success of the Convention.
    2. Convention Services office assisted in supporting and training new administration staff.
    3. Managed over groups and clients per convention.
    4. Developed own design style with specialized mix-medium.
    5. Commissioned by private buyers and decorators to create art pieces.
    6. Able to communicate effectively, negotiate, and sell to have a thriving company.
    7. Developed strong marketing skills to increase awareness of the company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In Classes