Convention Services Manager Resume Samples

Convention services managers help in coordinating the meetings, special events, and conventions held on the hotel’s property. Common job roles and responsibilities described in the Convention Service Manager Resume include – synchronizing the needs, assessing the budget, coordinating with staff and other employees, reserving the conference rooms, coordinating services, organizing catering service, banquet, arranging video and audio equipment, taking responsibility for food and beverage needs, ensuring that the events run as per the plan.

Candidates seeking to work as convention services managers should demonstrate in resume strong communication skills, telephone etiquette, professional attitude, basic knowledge of MS Office, time management and multitasking skills. These managers are also expected to have skills in project management and marketing techniques and have a knack for negotiation. Employers pick the resume that displays a degree in the field of hospitality, hotel management, restaurant management, event management or the related.

Convention Services Manager Resume example

Convention Services Manager Resume

Headline : Experience including Sales Manager, Convention Services Manager, Marketing Assistant and Accounts Receivable Clerk. Experience include customer service at many levels with internal as well as external clients.

Skills : Sales, Hospitality, Food and Beverage, Event Planning.

Description :

    1. Coordinated & detailed event services such as accommodation, catering & refreshments.
    2. Resolved billing discrepancies, Post/Adjust charges for sales/convention groups as needed.
    3. Processed credit card, cash & check deposits, and payments for events.
    4. Coordinate events ranging in size from small meetings to city-wide conventions.
    5. Served as liaison between clients and operations staff to ensure the needs of both the client and the hotel were achieved.
    6. Planned all aspects of banquets, meetings, and special events Conduct pre-convention meetings to outline group requirements.
    7. Established the convention service department at Luxor, which prior was nonexistent.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts


Convention Services Manager II Resume

Headline : Enthusiastic, results driven Service Leader with expertise on Star wood Culture and Brand Standards. Possess an untiring energy toward service at all levels along with a strong customer focus resulting.

Skills : Microsoft Office, Communication Skills.

Description :

    1. Successfully managed the daily operations of the convention services and reservations department.
    2. Review contracted group room blocks for cutoffs and attrition, SPP Points, Commission, Rebates through ISAC.
    3. Act as the Hotel liaison to collect rooming lists, group resumes, meet and greet the group contact, provide site tours and other group service-related duties.
    4. Compile BEOs for nonsocial catering functions and distribute the BEOs as required to effected departments in a timely manner.
    5. Provide immediate notice of any "pop-ups" that are added to the BEO. Set up meeting rooms and handle sleeping room arrangements.
    6. Coordinate and work with other departments related to the group's functions/stay such as Front Office, Food & Beverage, and Engineering.
    7. Partner with the meeting planner before and during stay/functions to ensure the Hotel is meeting all their needs and service expectations are being met.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science


Convention Services Manager/Analyst Resume

Headline : Clerks are responsible for the orderly recording and keeping of physical and electronic documents, including distributing new documents.

Skills : Envision, Management.

Description :

    1. Adhere to the Catering and Conference Services Department's standard operating procedures.
    2. Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
    3. Ensure all current and future client accounts are serviced in accordance with hotel standards.
    4. Communicate with banquet managers for all related functions including all client requests.
    5. Ensure banquet event orders are accurate and provide all relevant information to departments concerned prior to event start time.
    6. Participate in all regular and operational meetings as required.
    7. Coordinate all aspects of conferences to include but not limited to; food and beverage requirements, the timing of events, audio-visual requirement.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Career Diploma

Convention Services Manager/Executive Resume

Headline : Accomplished catering sales and convention services professional with over 9 years of experience in social and corporate markets in the hospitality industry.

Skills : Microsoft Office, Management.

Description :

    1. Maximize food, beverage and auxiliary revenues by up-selling menus and other experiences at the hotel.
    2. Communicate all details of assigned groups to all departments in a professional, thorough and timely manner by using Convention Group Resumes.
    3. Establish close working relationships with clients and Fontainebleau team members.
    4. Efficiently reserve and utilize function space to maximize revenues while minimizing space consumption.
    5. Facilitate pre-conference meetings with clients and key hotel staff.
    6. Work closely with the client and hotel departments throughout the duration of assigned groups by being available to assist the client.
    7. Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Journalism

Convention Services Manager I Resume

Objective : To acquire a challenging and stimulating position while displaying team work skills, extensive training, vast interpersonal skills, success driven attitude and unmatched work ethic.

Skills : Proficient in Microsoft Office, Meeting Broker.

Description :

    1. Manage, coordinate, and execute group assignments turned over by the Sales Department.
    2. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, and special concessions.
    3. Communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.
    4. An extension of the client by disseminating all the group requirements to the respective departments in the hotel.
    5. Ensure the timely distribution of all BEOs to the appropriate departments and be the on-site contact for the client during the meeting.
    6. Produce BEOs and convention resumes and maintain detailed files, records and trace systems.
    7. Verify all space requirements and meeting room set-ups with the client. Oversee client functions to ensure customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Convention Services Manager/Representative Resume

Summary : An energetic and results-driven Sales Manager with 10 years of successful new business development, competitive market share expansion, and customer relationship development.

Skills : Sales, Management, Customer Service.

Description :

    1. Coordinating convention details for In house departments including Accounting, Banquet Set-Up, Baquet Catering, Audio Visual.
    2. Ensure the maximization of event space and revenue generated from the event.
    3. Liaison between client, hotel and outside vendors and exhibitors.
    4. Prepared written Convention Meeting Requirements, Banquet Event Orders and Group Resumes.
    5. Conducted hotel site visits and planning meetings with convention meeting planners.
    6. Resolved quality and customer-related concerns to ensure guest satisfaction.
    7. Gather, sort and consolidate various details from coordinators and meeting planners and provide staff with accurate information.
    8. Facilitated all details and activities relating to group accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Convention Services Manager/Co-ordinator Resume

Summary : Offer expanding and progressive experience in the food/catering industry, with a focus on sales and customer service. Effectively define, develop and implement targeted action plans.

Skills : Technical Skills, MS-Excel, Hard Working.

Description :

    1. Create the desired conference and meet clients' needs through active communication, planning, and team leadership.
    2. Forecast Revenue for guest rooms and food and beverage.
    3. Participate in the re-booking of repeat business by having a track record of long term client relationships.
    4. Actively participate in industry-related organizations Hotel site inspections and client presentations.
    5. Provide and create innovative set-ups, menus, and functions for groups.
    6. Work closely with the banquet department on operations and event execution Provide overall direction, coordination, and ongoing evaluation of operations.
    7. Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Marketing

Lead Convention Services Manager Resume

Headline : Leadership position in Education where experience and background will add value to a University setting.

Skills : Microsoft Office, Typing 95 WPM, Delphi.

Description :

    1. Liaison with meeting planners and hotel staff. Skills & Systems Completely Bilingual: English and Spanish.
    2. Check the group's activities and/or events with personal supervision as appropriate.
    3. Prepare informative group resumes and distribute them to all management staff members.
    4. Plan and design food and beverage functions, and prepare and distribute Banquet Event Orders.
    5. Conduct Pre-Convention Meetings with clients and key staff members from the Hotel's staff to discuss the main group's needs.
    6. Coordinate for support staff, audiovisual equipment, and entertainment.
    7. Worked as Manager On Duty for the Hotel on assigned weekends.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Associate Convention Services Manager Resume

Headline : Career path has provided exciting challenges and experiences. Searching for a position with a successful company that will provide opportunities to utilize abilities to help meet and exceed company.

Skills : Management, Communication Skills.

Description :

    1. Communicate with clients for event detailing to ensure successful events.
    2. Create accurate and meticulous BEO's for department heads and clients, and effectively communicate any revisions.
    3. Orchestrate daily BEO meetings, confirming final details and guarantees.
    4. Maintain minimum contracted revenue is met.
    5. Upsell food, beverage or equipment needs to increase sales revenue.
    6. Complete VISIO room diagrams accurately per client needs and building abilities and distribute them to staff.
    7. Accurately and timely complete the "Pull" each week for all upcoming events and BEO's.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Asst. Convention Services Manager Resume

Headline : Motivated, personable business professional track record of profitable business Management. Diplomatic and tactful with professionals and non-professionals at all levels.

Skills : Computer Skills, Management.

Description :

    1. Convention Services Manager Including but not limited.
    2. All aspects of property management in accordance with a company mission statement, including guess satisfaction, and staff development.
    3. Managed room blocks according to contracts.
    4. Participated in site visits and plan meetings. Handled all group details once made definite.
    5. Executed and supervised assigned conventions.
    6. Developed convention programs and services Meet with representatives of groups and organizations.
    7. Coordinate move in and move out specifics. Detail execution of all banquet event orders.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Convention Services Manager Resume

Summary : To obtain a challenging and rewarding position in Customer service, Sales, Administration, and Convention Services. Have many years of Tech support experience working with HP, Microsoft.

Skills : Management, Communication Skills.

Description :

    1. Work with convention concierge, convention and banquet set-up to ensure the success of the Convention.
    2. Convention Services office assist in supporting and training new administration staff.
    3. Managed over groups and clients per convention.
    4. Developed own design style with specialized mix-medium.
    5. Commissioned by private buyers and decorators to create art pieces.
    6. Ability to communicate effectively, negotiate, and sell to have a thriving company.
    7. Developed strong marketing skills to increase awareness of the company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In Classes