Crisis Line Counselor Resume Samples

A Crisis Line Counselor is a telephone support provider, who responds to the text line or call line of people suffering from the crisis. Depending on the type and intensity of the caller, the work varies, however, the following core duties are outlined on the Crisis Line Counselor Resume – responding to callers, providing emergency services, assessing patient’s mental condition and deciding on a plan of action, providing support and suggestions to afflicted people dealing with depression and stress, offering support to people in overcoming all types of depression, providing mental and emotional support, and recommending people in taking a spiritual path to calm their disturbed mind.

Job skills essential for this role are – counseling experience, excellent telephone mannerism, and an empathic attitude, the ability to speak and write precisely, experience in building rapport, and make a sound judgment. A bachelor’s degree in psychology or social work will be useful for those seeking this occupation.

 

Crisis Line Counselor Resume example

Crisis Line Counselor Resume

Objective : Crisis Line Counselor professional and recent college graduate interested in expanding skills and abilities into the fields of social services or office administration, Providing direct patient care by providing social support, emotional support, substance abuse counselling and referral to appropriate treatment programs;.

Skills : Clinical Psychology, Mental Health, .

Description :

    1. Provided counselling and emotional support to people who are abused, depressed, grieving, suicidal, homeless, or mentally ill.
    2. Explored best options for clients without judging them or their choices.
    3. Utilised the Applied Suicide Intervention Skills Training (ASIST) to prevent someone in immediate risk of suicide.
    4. Documented and summarised calls for future reference.
    5. Offered resources tailored to client's needs and circumstances, taking into account accessibility, eligibility requirements.
    6. Translated for Spanish Speaking callers.
    7. Provided emotional support.
                                                                                                                              Years of Experience
                                                                                                                              Experience
                                                                                                                              2-5 Years
                                                                                                                              Experience Level
                                                                                                                              Level
                                                                                                                              Executive
                                                                                                                              Education
                                                                                                                              Education
                                                                                                                              BA


                                                                                                                              Crisis Line Counselor Resume

                                                                                                                              Objective : Crisis Line Counselor is responsible for Developing case management plans with clients and their families, Providing individualised crisis response, Acting as a liaison between the client and their family members; develop and implement preventative strategies for the client's family members; provide individualised crisis response to each client's family member.

                                                                                                                              Skills : Claims Adjusting, Customer Service, Bilingual, Spanish, Reading & Writing.

                                                                                                                              Description :

                                                                                                                                1. Engaged in phone sessions with clients in distress throughout Gainesville and beyond.
                                                                                                                                2. Built immediate rapport in high-pressure, social contexts.
                                                                                                                                3. Identified the emotional states of clients and respond with warmth, empathy, and genuineness.
                                                                                                                                4. Took on the role of a lifeline for over 200 callers to the 1-800-suicide hotline.
                                                                                                                                5. Managed 24/7 calls for the Alachua County Health Department resource and crisis management line.
                                                                                                                                6. Used Trialling the level of calls for the 24/7 crisis line.
                                                                                                                                7. Responded to callers in high distress, compiled relevant information and provided support in overcoming mental and emotional problems.
                                                                                                                              Years of Experience
                                                                                                                              Experience
                                                                                                                              2-5 Years
                                                                                                                              Experience Level
                                                                                                                              Level
                                                                                                                              Executive
                                                                                                                              Education
                                                                                                                              Education
                                                                                                                              BA In Economics


                                                                                                                              Crisis Line Counselor Resume

                                                                                                                              Summary : Motivated individual that relates well with others and has a passion for empowering and working with diverse populations. Skill Excellent Communication Skills Enthusiastic Work Attitude Punctual Work Well with Others Adaptability Creative Problem Solver.

                                                                                                                              Skills : Software: Microsoft Office Including Excel, Word, Outlook, PowerPoint; Adobe Illustrator Platforms: PC/Windows And Macintosh Database Management: Various Communications: PBX Multi-line Phone Systems And Interpreter Service Conferencing, Communications, Database Management: Various, Customer Service.

                                                                                                                              Description :

                                                                                                                                1. Provided volunteer, counselling, referrals, emotional support to people who are abused, grieving, depressed, suicidal and more crisis on a 24-hour crisis line.
                                                                                                                                2. Assisted with the emotional sustainability or improvement of callers.
                                                                                                                                3. Assisted callers who are suicidal, living with severe mental health concerns, and teenagers.
                                                                                                                                4. Provided appropriate information of resources or referrals for support.
                                                                                                                                5. Participated with a team of supportive volunteers and staff that offer care to people during times of hopelessness.
                                                                                                                                6. Performed initial legality risk assessment on each callers, determined the degree in risk in each case and took measures necessary to prevent suicide.
                                                                                                                                7. Generated detailed reports and documented accurate information in a specialised computer database.
                                                                                                                              Years of Experience
                                                                                                                              Experience
                                                                                                                              7-10 Years
                                                                                                                              Experience Level
                                                                                                                              Level
                                                                                                                              Management
                                                                                                                              Education
                                                                                                                              Education
                                                                                                                              Bachelor Of Arts In Psychology

                                                                                                                              Crisis Line Counselor Resume

                                                                                                                              Objective : As a Crisis Line Counselor, Court procedures familiarity Strong organizational skills Crisis Prevention Intervention (CPI) training Active listening skills Experience working with a multicultural population. Courteous demeanor Suicide risk assessments knowledge Customer service expert CPR certified.

                                                                                                                              Skills : Diagnostic Evaluation; Risk Assessment, Individual Psychotherapy, Group Psychotherapy, Consultation, Program Evaluation, Research, Supervising Trainees.

                                                                                                                              Description :

                                                                                                                                1. Acted as a source of comfort and guidance for family members in crisis situations.
                                                                                                                                2. Performed crisis assessments, including preparation of an action plan and follow-up with the family member or person in crisis on the next steps to take (e.g., medication, referral to other resources).
                                                                                                                                3. Conducted intake interviews with family members in crisis situations.
                                                                                                                                4. Developed a treatment plan for the family member or person in crisis based on the assessment results and other information provided by the counsellor (e.g., information from police reports, medical records).
                                                                                                                                5. Provided emotional support for individuals and families in crisis situations through phone calls, online chat sessions, letters, or face-to-face meetings with persons experiencing crises.
                                                                                                                                6. Provided crisis and safety counselling to members of the community, including on-site crisis response.
                                                                                                                                7. Provided a safe place for members of the company to have a crisis at their place of work or at home.
                                                                                                                                Years of Experience
                                                                                                                                Experience
                                                                                                                                2-5 Years
                                                                                                                                Experience Level
                                                                                                                                Level
                                                                                                                                Executive
                                                                                                                                Education
                                                                                                                                Education
                                                                                                                                Bachelor's

                                                                                                                                Crisis Line Counselor Resume

                                                                                                                                Headline : Crisis Line Counselor with 7 years of experience in Developing a referral record that tracks all referrals made in the past year including dates, times, location, case type and outcome of each referral, Performing background checks on all referrals; ensuring that appropriate referrals are made to appropriate communities or agencies where appropriate, Working closely with community partners (e.g., schools) to develop prevention programs for youth in crisis.

                                                                                                                                Skills : Planning, Community Management, Supervising Skills.

                                                                                                                                Description :

                                                                                                                                  1. Worked with other team members to develop and implement crisis intervention procedures as needed.
                                                                                                                                  2. Provided support and information to match the needs of member groups and their families, especially children, adolescents, women, older adults and veterans.
                                                                                                                                  3. Trained employees in crisis intervention techniques.
                                                                                                                                  4. Developed a referral system that can be used by any member of the company to refer someone they know who may need help.
                                                                                                                                  5. Acted as an advocate for employees facing personal crises in real life situations at work or at home.
                                                                                                                                  6. Evaluated natural disasters, terrorist attacks, and other emergencies that impact operations at the company's sites or in its corporate offices.
                                                                                                                                  7. Discussed the seriousness of the situation with the child or youth and their parents.
                                                                                                                                Years of Experience
                                                                                                                                Experience
                                                                                                                                5-7 Years
                                                                                                                                Experience Level
                                                                                                                                Level
                                                                                                                                Executive
                                                                                                                                Education
                                                                                                                                Education
                                                                                                                                MS

                                                                                                                                Crisis Line Counselor Resume

                                                                                                                                Objective : To obtain a Crisis Line Counselor, responsible for Providing crisis intervention counselings and supporting services to the members of the community. This includes serving as a resource for members of the community and assisting them in resolving their personal crises, Maintaining a safe, secure environment where individuals may feel comfortable sharing their problems, concerns, or feelings, Assisting individuals in seeking help from appropriate resources when they need it most.

                                                                                                                                Skills : Crisis International Skills, Counselling, Planning.

                                                                                                                                Description :

                                                                                                                                  1. Explained what is happening in the outside world (e.g., family issues) in an age appropriate manner.
                                                                                                                                  2. Get to know a child or youth in a personal way that helps them feel comfortable talking about what is happening in their lives.
                                                                                                                                  3. Briefed local law enforcement personnel on the case(s) at hand.
                                                                                                                                  4. Conducted follow up with law enforcement personnel regarding progress on the case(s) at hand.
                                                                                                                                  5. Reminded local law enforcement personnel of new information that may be helpful in resolving cases at hand.
                                                                                                                                  6. Assisted with crisis intervention training for law enforcement personnel
                                                                                                                                  7. Developed a crisis intervention program with respect to a group of people who have experienced or are experiencing a personal crisis.
                                                                                                                                Years of Experience
                                                                                                                                Experience
                                                                                                                                2-5 Years
                                                                                                                                Experience Level
                                                                                                                                Level
                                                                                                                                Executive
                                                                                                                                Education
                                                                                                                                Education
                                                                                                                                MS

                                                                                                                                Crisis Line Counselor Resume

                                                                                                                                Summary : Crisis Line Counselor with 10 years of experience in Preparing a written response to an individuals needs, which will be reviewed by an independent third party before being provided to that individual, Conducting professional practice reviews with external agencies for complaint resolution and follow up on service rendered.

                                                                                                                                Skills : Customer Service, Counselling, Planning, Developing.

                                                                                                                                Description :

                                                                                                                                  1. Assisted clients through their recovery process.
                                                                                                                                  2. Reassured clients that they are not alone in their struggle.
                                                                                                                                  3. Provided clients with resources for help on how to deal with their issues.
                                                                                                                                  4. Provided crisis intervention and counseling services to the community.
                                                                                                                                  5. Trained Crisis Line Counsellor on best practices and skills in providing crisis intervention and counselling services.
                                                                                                                                  6. Worked closely with other departments within the organisation to develop strategies, policies, procedures, and systems that support the Crisis Line Counsellor's role in providing crisis intervention and counselling services to the community.
                                                                                                                                  7. Provided professional and courteous assistance to members of the public in crisis situations.
                                                                                                                                                          Years of Experience
                                                                                                                                                          Experience
                                                                                                                                                          10+ Years
                                                                                                                                                          Experience Level
                                                                                                                                                          Level
                                                                                                                                                          Senior
                                                                                                                                                          Education
                                                                                                                                                          Education
                                                                                                                                                          GED

                                                                                                                                                          Crisis Line Counselor Resume

                                                                                                                                                          Objective : Crisis Line Counselor is responsible for Providing counseling and advocacy services to victims of domestic violence within the community, Coordinating and leading a team of trained crisis counsellors within the company, Maintaining confidentiality and confidentiality of information provided by clients.

                                                                                                                                                          Skills : Service Management, Maintenance, Interpersonal Skills.

                                                                                                                                                          Description :

                                                                                                                                                            1. Handled emergency calls and information requests from members of the public, including assisting them with referrals to appropriate resources for help that may be available.
                                                                                                                                                            2. Provided guidance on crisis situations using knowledge gained through experience and training, including how to appropriately handle emotionally charged events such as suicides and domestic violence incidents.
                                                                                                                                                            3. Developed an understanding of the people in your community.
                                                                                                                                                            4. Worked closely with families, friends and co-workers to build relationships.
                                                                                                                                                            5. Provided counseling to individuals affected by an incident or disaster.
                                                                                                                                                            6. Provided guidance to individuals who are experiencing emotional distress caused by a disaster or incident.
                                                                                                                                                            7. Assisted in the processing of information regarding an incident or disaster, including providing advice on legal issues for victims of crime or other personal injury.
                                                                                                                                                                        Years of Experience
                                                                                                                                                                        Experience
                                                                                                                                                                        2-5 Years
                                                                                                                                                                        Experience Level
                                                                                                                                                                        Level
                                                                                                                                                                        Executive
                                                                                                                                                                        Education
                                                                                                                                                                        Education
                                                                                                                                                                        MS

                                                                                                                                                                        Crisis Line Counselor Resume

                                                                                                                                                                        Headline : Crisis Line Counselor with 5 years of experience in Providing 24/7 crisis response services, Coordinating care from home or other location to appropriate healthcare providers and agencies, Assisting with problem resolution and counselling by taking notes during a crises or by meeting directly with a client, Providing first aid if needed.

                                                                                                                                                                        Skills : Planning, Directing, Developing, Law Enforcement.

                                                                                                                                                                        Description :

                                                                                                                                                                          1. Assisted in the resolution of employee conflicts that may arise from an incident, including mediation and counseling skills.
                                                                                                                                                                          2. Assisted in resolving conflicts among employees who have been separated from one another via termination or other means.
                                                                                                                                                                          3. Attended all training sessions required by the State Board of Mental Health Counseling (SBMHCC).
                                                                                                                                                                          4. Acted as a consultant for mental health services and refer clients to other mental health providers.
                                                                                                                                                                          5. Provided support to individuals in crisis.
                                                                                                                                                                          6. Assisted with referral for other resources, including local community agencies, legal aid offices, police departments, and other mental health professionals (e.g., psychiatrists).
                                                                                                                                                                          7. Coordinated with local law enforcement agencies if needed.
                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                          Experience
                                                                                                                                                                                          5-7 Years
                                                                                                                                                                                          Experience Level
                                                                                                                                                                                          Level
                                                                                                                                                                                          Executive
                                                                                                                                                                                          Education
                                                                                                                                                                                          Education
                                                                                                                                                                                          MS

                                                                                                                                                                                          Crisis Line Counselor Resume

                                                                                                                                                                                          Objective : Obtain a Crisis Line Counselor, responsible for Developing and implementing crisis response plans for a particular geographic area, Coordinating with outside agencies to coordinate with public health officials in the event of an incident involving disease or other life-threatening situations; utilising resources necessary to provide services to all persons affected by the incident.

                                                                                                                                                                                          Skills : Public Health Assistant, Planning, Directing.

                                                                                                                                                                                          Description :

                                                                                                                                                                                            1. Provided crisis intervention services to individuals and families struggling with mental health concerns and/or substance abuse issues.
                                                                                                                                                                                            2. Provided confidential counseling referrals and/or referrals to community resources (e.g., substance abuse treatment) for those in need.
                                                                                                                                                                                            3. Acted as an advocate for the consumer by providing information about available services (e.g., medical assistance) and resources (e.g., housing assistance).
                                                                                                                                                                                            4. Communicated effectively with customers and internal resources about options, solutions, and resolutions for their concerns.
                                                                                                                                                                                            5. Participated in consulting engagements to help customers resolve their issues.
                                                                                                                                                                                            6. Counselled customers on all aspects of the product or service, including pricing (if applicable) and availability.
                                                                                                                                                                                            7. Developed an approach to solving customer problems that is tailored to each situation; may include creative problem solving techniques (e.g., brainstorming, teaming).
                                                                                                                                                                                                                      Years of Experience
                                                                                                                                                                                                                      Experience
                                                                                                                                                                                                                      2-5 Years
                                                                                                                                                                                                                      Experience Level
                                                                                                                                                                                                                      Level
                                                                                                                                                                                                                      Executive
                                                                                                                                                                                                                      Education
                                                                                                                                                                                                                      Education
                                                                                                                                                                                                                      GED