A Customer Account Associate assists the staff members and manages customer’s accounts. A well-drafted Customer Account Associate Resume mentions the following core duties – being the main point of contact of assigned customers; negotiating contracts and handling paperwork, following up regularly after closing sales, responding promptly to customer queries and complaints to find solutions and defusing tension, passing on issues to account managers, presenting new and additional products and services to existing customers, and sending reports on sales activities.
Those seeking this job role must denote the following skills and abilities – experience in customer service, proficiency in MS Office, familiarity with the sales force, excellent organisational and multitasking abilities, assertiveness and confidence, and the ability to work under pressure, and good problem-solving skills. A degree in business is a common experience seen on resumes.
Headline : Seeking to bring to your organisation exceptional Customer Service skills with enthusiasm, dedication and excellent work ethic combined with skills learned during previous work experiences, plus an extreme willingness to learn new and exciting opportunities quickly.
Correctly handled an extremely high volume of utility customers to resolve, inquires, concerns or complaints regarding their accounts, equipment, and services by phone in accordance with established guidelines and procedures.
Performed thorough account analysis of all know information to resolve a customer inquiry.
Calculated specific charges and makes billing adjustments as necessary.
Evaluated customer eligibility for billing adjustments, service programs, bill extensions or extended pay plans.
Completed necessary forms, documents and letters to establish new accounts, establish or terminate service, request repairs, and issue permits.
Entered highly accurate and complete information to update customer's records to confirm conversation and interactions with customers.
Used excellent listening skills, soft skill, and customer service and phone etiquette.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Account Associate Resume
Headline : Customer Account Associate with 2 years of experience in Greeting and making a positive impression on every customer, Providing excellent customer service and product knowledge to set your company apart from others, Providing excellent customer service over the phone and via email, Developing relationships with customers that will last for years to come.
Skills : Effective in a fast-paced environment while handling, Accounting.
Description :
Generated internal technical documentation for a wide range of audiences including customer support personnel, team leads, and management.
Used professionally assertive communication and negotiation skills with difficult customers.
Performed various and complex administrative duties.
Answered incoming calls and emails.
Created and updated customer records.
Handled general inquiries.
Coordinated with other members of the team on customer service initiatives.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Account Associate Resume
Summary : Customer Account Associate professional support offering versatile office management skills and proficiency in computer programs, Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations, Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Inventory control, Training, Team building.
Description :
Attended 6 week training with 100% participation.
Checked calendar and emails every morning for company changes and updates.
Received calls from the public with cable/internet/phone problems.
Effectively listened to customer's concerns and solve their issue.
Maintained company policies, procedures, and standards.
Handled any special projects or requests from management.
Followed up with customers after they have completed an order or visit.
Experience
7-10 Years
Level
Management
Education
Associates In Applied Science
Customer Account Associate Resume
Headline : Customer Account Associate with 6 years of experience in Collecting payments, provide support, and update CRM/customer relationship management software, Helping with marketing activities such as social media, email marketing, etc, Assisting in special projects (e.g., events) when needed, Assisting with managing incoming inquiries from customers, Performing administrative tasks as needed (e.g., data entry).
Skills : Word, PowerPoint, Retail, Sales.
Description :
Conducted morning meetings on how to evaluate and ensure I meet our quota.
In charged of customer accounts.
Collected payments, informing the customers of the newest deal we offer.
Loaded and unloaded our merchandise.
Rearranged the merchandise around the store.
Delivered and placed product in our customer's home.
Drove the stores semi-trailer truck around to check on our customers.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Account Associate Resume
Summary : Customer Account Associate is responsible for Engaging in appropriate follow-up with customers to ensure satisfaction, Managing customer service inquiries through phone and email, Conducting research on potential new customers, and also Providing consistent and quality service.
Skills : Basic Microsoft Word, Refund Management, Data Entry.
Description :
Handled high risk and bad debt accounts.
Developed and maintained new and existing client relationships.
Identified new business opportunities and initiated contact with decision makers to assess their needs.
Successfully negotiated and closed sales.
Worked with a national team to update and amend aging technical support documentation.
Maintained accuracy and security in all data entry.
Processed returns and refunds.
Experience
10+ Years
Level
Senior
Education
MBA
Customer Account Associate Resume
Headline : As a Customer Account Associate, responsible for Providing exceptional customer service in a timely manner, Answering the phone and respond to customer inquiries in a professional manner, Maintaining an excellent rapport with customers, Maintaining an excellent rapport with co-workers and managers.
Skills : Fast Learner, Self-motivated, Highly Dependable.
Description :
Repaired representative answering calls in the Fort Myers call center.
Provided white glove service to customers in HOA communities with billing/credit questions and/or troubleshooting services.
Demonstrated ability to gain internal and external customer trust and provide exceptional leadership skills with my colleagues.
Acted supervisor in escalated situations.
Developed troubleshooting checklists to reduce our team's call times.
Assisted in creating the onsite record filing system for installation paperwork.
Ensured all processes are adhering to company policies, procedures, and standards.
Experience
5-7 Years
Level
Executive
Education
Associate In Business
Customer Account Associate Resume
Headline : To obtain a position as a Customer Account Associate that will utilise my technical and organisational skills with excellent customer service, Assist with product knowledge by answering questions from customers, Assisting with product knowledge by reviewing training materials, Assisting with product knowledge by reviewing FAQs.
Skills : Active Directory, SCCM, Office 365, Windows 7, Windows 10, Computer Image, TCP/IP, Routers, Firewalls, DHCP, DNS, SMTP.
Description :
Managed and maintained all customer accounts.
Ordered and maintained inventory for the equipment store.
Assisted customers with membership activation across all Bintang Academies across the bay area.
Analysed data and reporting to audit and troubleshoot license and membership fulfilment.
Provided customer support using English and Chinese through email and by phone.
Trained and supervised new employees.
Maintained, added designs, and organised website and managed website inventory.
Experience
5-7 Years
Level
Executive
Education
B.S.
Customer Account Associate Resume
Summary : Enthusiastic maintenance manager with many years of experience in fast-paced environments, participating in the classification, management and implementation of technical repairs(including maintaining equipment and training). Dependable organiser making certain all components of a maintenance environment stays on schedule.
Skills : Managing, Maintenance Skills, Planning.
Description :
Assisted with event planning including catering orders.
Provided customer support in person or on the phone.
Assisted with equipment set up and technical training.
Monitored customer satisfaction surveys.
Assisted with customer billing issues and payments to ensure smooth customer experience.
Ensured that our customers have a positive experience every time they interact with us.
Followed up with customers on any follow up questions or concerns they may have after their interaction.
Experience
10+ Years
Level
Senior
Education
Associate's
Customer Account Associate Resume
Headline : Customer Account Associate is responsible for Maintaining company policies and procedures, including company system security guidelines, confidentiality agreements, etc, Providing a positive attitude to the customers, colleagues and partners while maintaining professionalism at all times, Completing daily reports on customer interactions.
Skills : System Management, Managing, Interpersonal Skills.
Description :
Performed preventative maintenance to keep equipment running smoothly.
Acted as a liaison between the customer, engineering, marketing, and sales to coordinate product updates.
Executed new and existing customer relationships with a focus on generating revenue opportunities.
Helped customers improve sales through education, training, and mentoring.
Interacted with sales representatives to develop a pipeline of qualified leads.
Monitored account performance to ensure customers are using the product/service as intended.
Developed CRM tools for use in managing customer relationships.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Account Associate Resume
Objective : Customer Account Associate is responsible for Providing exceptional customer service to all customers, Developing and maintaining long-term relationships with customers through ongoing personal attention, Solving customer problems efficiently through both phone or email support.
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