Customer Representative Resume Samples

A Customer Representative will provide guidance and support to the customers of the organization and execute the tasks that are listed on the Customer Representative Resume – providing needed information to the customers, promoting products and services, solving complaints, answering to inquiries; handling incoming phone calls and mail queries; managing large volume of calls; identifying and assessing customer needs; providing accurate and valid information; meeting customer service team sales targets; and processing customer account and filling documents.

Those seeking to work at this level must exhibit on the resume the following skills and abilities – the track record of overcrossing sales; strong phone handling skills; familiarity with CRM systems and practices; the ability to respond to different types of characters; and high level of multitasking skills. To the minimum, the applicant should possess a high school diploma or GED

 

Customer Representative Resume example

Customer Representative Resume

Summary : Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Customer Service More than 2 years of professional customer service and leadership experience.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Publisher.

Description :

    1. Use telephones to reach out to customers and verify account information.
    2. Greet customers warmly and ascertain problem or reason for calling.
    3. Assist with placement of orders, refunds, or exchanges.
    4. Advice on company information.
    5. Take payment information and other pertinent information such as addresses and phone numbers.
    6. Answered questions about warranties or terms of sale.
    7. Suggested solutions when a product malfunctions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BSN In Nursing


Sr. Customer Representative Resume

Summary : Customer Services Representative provides comprehensive customer service to members, providers and prospective members. Conduct new member orientations, claims review inquiries, handle provider and utilization management inquiries, etc.

Skills : Word, Excel, Customer Service, Data Entry, Inventory Management, Powerpoint, Photoshop, Public Speaking, Video Editing, Windows.

Description :

    1. Answered customers' questions and addressed problems and complaints in person and via phone.
    2. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
    3. Cleaned Store, Swept mopped, wiped windows down.
    4. Closed the store, which included counting cash drawers and making safe drops.
    5. Confer with customers by telephone to provide information about products or services, take or enter order Open and close accounts, or obtain details of inquiries, complaints, or comments, as well as action is taken.
    6. Determine charges for services requested, collect payments, or arrange for billing.
    7. Compile information about new accounts, enter account information into computers, and file related forms or other documents.
    8. Investigate and correct errors upon customers' request, according to customer and bank records.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BSN In Nursing


Jr. Customer Representative Resume

Summary : Qualified in customer services and customer relations. Expert in Microsoft office. Mastered protective services and properly trained. Provides leadership with excellent communication abilities. Very knowledgeable about Computers and documents.

Skills : IT Management, B2B, Application Development, IT Architecture, ITIL.

Description :

    1. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    4. Refer unresolved customer grievances to designated departments for further investigation.
    5. Review insurance policy terms to determine whether a particular loss is covered by insurance.
    6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    7. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AS In Fashion

Customer Representative III Resume

Summary : Customer Service Representative answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

Skills : CRM Management Software, Typing 65 Wpm, 10-key By Touch 12,000 Ksph, Basic Tactil Sign Language, Windows, Outlook, Microsoft Office.

Description :

    1. Answered incoming Customer Calls with questions.
    2. Booked new and modified existing airline, auto and limited hotel accommodations.
    3. Assisted with brief internet technical support.
    4. Answered incoming Field Agent Calls with questions or concerns.
    5. Corresponded as Acting Supervisor when requested.
    6. Booked new and modified existing airline, auto and limited lodging accommodations.
    7. Offered a variety of technical assistance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Customer Representative II Resume

Objective : Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills.

Skills : Microsoft, Bilangual English And Spanish, Fast Learner, Hard Worker, Very Positive Person.

Description :

    1. Provide superior customer service to customers, process in-store loan applications and assist with marketing promotions.
    2. Perform necessary customer verifications to validate the information presented is accurate.
    3. Ensure transaction check numbers match checks in printer and process loan applications per established guidelines.
    4. Answer telephone inquiries in response to general questions, customer applications, requests or other issues.
    5. Place outgoing customer courtesy calls and appointment reminders in accordance with federal regulations and store operating procedures.
    6. Escalate customer complaints to the Store Manager if unable to resolve the issue directly with the customer.
    7. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.
    8. Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Representative II Resume

Headline : Record and respond to all Customer contacts and update in tracking system. Manage and ensure appropriate follow-up and closure for all customer contacts. Communications and interactions and be prepared to respond appropriately to follow up calls.

Skills : Bilingual, Purchasing Management.

Description :

    1. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    5. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    6. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    7. Determine charges for services requested, collect deposits or payments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Customer Representative I Resume

Summary : Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Respond to customer inquiries with timely and accurate information.

Skills : Microsoft Word, Microsoft Office, Excel, Windows.

Description :

    1. Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
    2. Research, prioritize and resolve customer issues in timely and accurate fashion.
    3. Maintain documentation of customer inquiries and responses for future reference.
    4. Direct or route customer calls to appropriate personnel for assistance.
    5. Handle dissatisfied customers in a polite and professional fashion.
    6. Track and follow-up all customer requests in a timely manner.
    7. Maintain broad knowledge of all company products, services and promotions.
    8. Identify and implement new process plan to improve customer support service.
    9. Manage large volume of customer calls in friendly and courtesy manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Customer Representative/Executive Resume

Headline : To work for a company which is well structured and to be able to apply knowledge and skills to contribute to the growth of the company, and for personal growth within the company.

Skills : Customer Service, Team Worker.

Description :

    1. Facilitated client prescription refills between insurance companies, client medical offices, and pharmacies.
    2. Managed healthcare information data systems, code sets, and patient records for over 500 clients per week.
    3. Collected medical data from Veterans and current military soldiers suffering from PTSD.
    4. Handled customer phone calls and prepared requisition statements while maintaining the confidentiality of a patient's personal information.
    5. Worked with management & staff to develop & implement company goals, objectives, and policies.
    6. Assigned 2 more divisions, active military personnel, and senior care.
    7. Describe normal cardiac anatomy and physiology and normal electrical conduction through the heart.
    8. Identify and relate waveforms to cardiac cycle - Understand the different lead placements and purpose of each placement.
    9. Identify normal and abnormal components of ECG.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Customer Representative/Consultant Resume

Summary : Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company.

Skills : Excel, Customer Service, Data Entry, Computer, Communication.

Description :

    1. Trained and evaluated new employees on the Advantage Computer System software based on Windows.
    2. Solved issues and assisted customer service representatives by documenting and publishing online and written manuals.
    3. Made final approval before processing checks and credits to all customers.
    4. Applied credits that have not previously been applied to accounts or processed them as refunds.
    5. Made ARP adjustments to correct misapplied payments; reallocated donations or overcharges.
    6. Handled customer complaints about non-delivery of magazines, book orders, and premiums.
    7. Researched and corrected billing problems; adjusted accounts and enter payments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate

Customer Representative Resume

Headline : Record and respond to all Customer contacts and update in tracking system. Manage and ensure appropriate follow-up and closure for all customer contacts. Provide on-site as well as telephone orientations to new and existing members.

Skills : Computer, Microsoft Word.

Description :

    1. Received and processed incoming phone calls from a customer or client base.
    2. Prioritized data entry daily to ensure customers' needs were met.
    3. Collected deposits or payments.
    4. Responded to customer inquiries.
    5. Notified customers of any planned adjustments.
    6. Communicated with a clear, distinct voice.
    7. Negotiated payments while continuing to build a positive relationship with customers.
    8. Communicated with debtors by telephone to manage debtors and arrears process.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BSN In Nursing