Description :

1. Supervised the team in processing customer orders and inquiries, ensuring timely and accurate service delivery.
2. Implemented quality assurance measures to enhance customer interaction and service standards.
3. Analyzed customer feedback to identify trends and areas for improvement in service delivery.
4. Collaborated with cross-functional teams to resolve operational issues impacting customer satisfaction.
5. Trained new team members on customer service protocols and best practices.
6. Monitored service metrics and prepared reports to track team performance and identify training needs.
7. Developed and maintained relationships with key customers to ensure high levels of satisfaction.

Experience

5-7 Years

Level

Management

Education

B.A.

Description :

1. Managed customer service operations, ensuring adherence to quality standards and customer satisfaction.
2. Trained and mentored a diverse team of service representatives, enhancing their skills and performance.
3. Resolved complex customer issues efficiently, improving overall service delivery.
4. Analyzed service metrics to identify areas for improvement and implement effective strategies.
5. Prepared comprehensive reports on service performance and customer feedback for management review.
6. Developed and maintained strong relationships with customers to ensure loyalty and retention.
7. Monitored team performance and provided constructive feedback to foster a high-performing culture.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Led daily operations of the customer service team, reporting directly to management on performance metrics and team progress.
2. Reviewed customer contracts and purchase orders, ensuring alignment with company policies.
3. Contributed to a cross-functional team focused on enhancing customer service processes and driving improvements.
4. Facilitated the transition of responsibilities during organizational changes, ensuring smooth operations.
5. Generated detailed reports from SAP to track service metrics and resolve discrepancies effectively.
6. Collaborated with quality assurance teams to ensure timely processing of inspection reports for customer credits.
7. Monitored billing processes to ensure all orders were invoiced accurately and on time.

Experience

0-2 Years

Level

Entry Level

Education

AABA

Description :

1. Ensured compliance with management policies and procedures for customer accounts.
2. Collaborated with sales and technical teams to resolve pricing and transportation issues.
3. Supported Facility CS Specialists in daily operations and problem resolution.
4. Conducted training sessions for new Facility CS Specialists.
5. Managed additional projects assigned by the Customer Service Manager, enhancing operational efficiency.
6. Coordinated with 3rd party services for customer needs, optimizing service delivery.
7. Resolved customer inquiries effectively, ensuring customer satisfaction and loyalty.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Led operational improvements by addressing system-related issues across departments.
2. Communicated crucial updates to team members, ensuring alignment on objectives.
3. Created and documented process guidelines for the Red Flag Database Reporting.
4. Conducted webinars for training on compliance and operational procedures.
5. Provided mentorship to junior team members, enhancing their skills and confidence.
6. Analyzed training needs and coordinated with management to address gaps.
7. Served as a liaison for departmental requests, facilitating effective communication.

Experience

2-5 Years

Level

Management

Education

B.A.

Description :

1. Facilitate effective communication between customers and the organization.
2. Resolve customer inquiries promptly, ensuring a high level of satisfaction.
3. Train new staff on customer service protocols and best practices.
4. Monitor inventory levels to ensure product availability.
5. Process orders accurately, both in-person and via phone.
6. Conduct product demonstrations to educate customers on features.
7. Represent the organization at promotional events and product showcases.

Experience

0-2 Years

Level

Junior

Education

AAS

Description :

1. Managed diverse tasks including customer inquiries, issue resolution, and service optimization.
2. Trained and mentored team members to enhance service delivery standards.
3. Implemented customer feedback systems to improve service quality and customer satisfaction.
4. Collaborated with cross-functional teams to streamline operations and improve workflow.
5. Maintained accurate service reports and customer records to support operational goals.
6. Developed and executed strategic initiatives to enhance customer engagement.
7. Ensured compliance with company policies and procedures to maintain service excellence.

Experience

5-7 Years

Level

Senior

Education

B.S. in BA

Description :

1. Assist in managing inventory and operational processes to ensure compliance with company standards.
2. Facilitate training for team members to enhance service delivery and customer satisfaction.
3. Model exemplary customer service by addressing inquiries and resolving issues effectively.
4. Ensure accurate financial transactions during store openings and closings.
5. Monitor customer interactions to maintain high service standards.
6. Educate customers on self-service options to enhance their experience.
7. Handle customer complaints with professionalism, escalating issues as necessary.

Experience

0-2 Years

Level

Entry Level

Education

AABA

Description :

1. Supervised a team of 15 customer service representatives, ensuring high levels of service quality and team engagement.
2. Facilitated regular training sessions to enhance staff skills and knowledge of products and services.
3. Managed escalated customer issues, achieving resolution rates exceeding 90%.
4. Conducted performance evaluations and provided constructive feedback to team members.
5. Collaborated with IT to streamline service processes and improve customer interface.
6. Implemented quality assurance measures to maintain service excellence.
7. Developed and maintained documentation for training and operational procedures.

Experience

2-5 Years

Level

Consultant

Education

B.S. Business Mgmt.

Description :

1. Provide exceptional customer service by addressing inquiries and resolving issues promptly.
2. Support front-end operations and enhance customer service delivery.
3. Communicate pricing discrepancies effectively to management.
4. Oversee daily cash handling and accounting functions in compliance with company policies.
5. Manage Lane Media sweep logs and ensure adherence to company policy.
6. Train associates on front-end policies to improve service efficiency.
7. Maintain knowledge of cash management procedures and compliance standards.

Experience

10+ Years

Level

Management

Education

B.A.

Description :

1. Experienced Leader in my store I trained, motivated, managed, and developed our stores sales team of five sellers along with overseeing the stores four cashiers.
2. Executed basic management duties such as opening and closing the store, and maintaining corporate policies and standards, payroll, and scheduling.
3. Oversaw all customer service issues to make sure the customer was always happy, and to ensure brand loyalty.
4. Managed over the stores clienteling program, ensuring associates are following up with loyal customers about product and setting up fit sessions, setting up in store parties and events for card holders and clients.
5. Previously held role as Sales Support Associate.
6. Stayed current on daily goals as well as long term goals for individual associates and the store itself.
7. Set the example by role modeling great customer service and selling the Banana Republic Credit Card.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Demonstrated the ability to manage multiple tasks, while effectively focusing on priority issues.
2. Provided day-to-day management for the customer experience team ensuring they are successful in meeting metrics and performance objectives.
3. Handled escalated client situations.
4. Provided consistent coaching and development to CX Associates.
5. Monitored and motivated daily team productivity.
6. Supported team managers in understanding KPI performance and calling out areas for improvement.
7. Supported the hiring and on-boarding process for new team members.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Facilitated the hiring process, processes HR documentation, review and anniversary date tracking, maintains employee files, and handles entry of timekeeping records and payroll.
2. Assisted Management team in monitoring/tracking attendance.
3. Coordinated Safety Committee and Product Quality Issues.
4. Ensured store is following Loss Prevention standards.
5. Trained Operations staff as needed.
6. Experienced in a retail or office environment,
7. Worked flexible hours (some evenings and weekends).

Experience

2-5 Years

Level

Executive

Education

GED