Customer Service Representative 2 Resume Samples

A Customer Service Representative 2 responds to the customer’s inquiries by telephone or emails and provides nontechnical solutions. The job responsibilities of these representatives include resolving routine and non-routine queries, complex problems, communicating solution, analyzing customer needs, referring and transferring inquiries to concerned departments for follow up and recording a database of all customers. These representatives are also supposed to utilize the customer service database to record the related activities and research product information.

Essential job assets for this job role include knowledge of the company’s product and services, the ability to use positive language, goal-oriented focus, tenacity, closing ability and manage the conversational flow. Successful Customer Service Representative 2 Resume make a display of an associate’s degree or Graduation in any field with a customer service training certificate.

Customer Service Representative 2 Resume example

Customer Service Representative 2 Resume

Summary : Objective is obtain a position with a corporation that will allow to use immense business experience and skills as a team player to help the company achieve its goals and simultaneously attain mine.

Skills : Microsoft work, Excel, Multi line phone.

Description :

    1. Investigate, process, resolve, and respond to member, provider or beneficiary inquiries received via telephone, written correspondence.
    2. Person regarding benefits, eligibility, materials forms, ID cards, PCP changes, complex inquiries, and quality care issues.
    3. Initiates status reports or service recovery letters to the inquirer when delays occur in responding to an inquiry as required.
    4. Educate new and existing members, providers, or beneficiaries concerning BCN policies and procedures and specific benefits.
    5. Document each contact through (BCN's Customer tracking/imaging/workflow system).
    6. Record pertinent facts regarding inquiries, and update appropriate files.
    7. Update membership information following customer service guidelines (this includes PCP changes, address changes, and ordering of ID cards).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration


Customer Service Representative 2 I Resume

Headline : An extremely dedicated individual with great attention to detail and and client focused approach while maintaining quality assurance. Excellent ability to relay information during individual and group presentations.

Skills : Customer Service, Data Entry, Management.

Description :

    1. Processed mortgage files I.e., direct preparation and distribution of written and verbal verification information to process mortgage files.
    2. Assisted Human Resources with onboarding and offboarding staff, informed employees of benefits, compensation and human resource guidelines.
    3. Analyzed statistical data and reports for the Area Manager and Branch Manager.
    4. Formulated plans to extend business with established accounts and transacted business for advertising accounts.
    5. Coordinated promotional activities and shows to market products and services and publicized marketing activities to promote products and services.
    6. Researching accounts that were just being paid repeatedly without research before began employment with this company.
    7. The customer service representative keeps a calm and level-headed demeanor no matter what obstacles.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA


Customer Service Representative 2 II Resume

Headline : Career goal is to secure a position within a company where management experience and customer service skills are utilized in an environment that will provide the opportunity for unlimited growth potential.

Skills : MS Office, Adobe Illustrator, InDesign and Photoshop.

Description :

    1. Perform eligibility tasks and updates to our clients' files through updating, correcting, loading missing or incorrect information in a timely manner.
    2. Performed urgent updates on a case-by-case basis when a member's policy does not reflect the coverage they should be granted.
    3. Assisted in the verification process of refunds to policyholders.
    4. Work leader within a highly skilled team to ensure proper updating coverage while addressing eligibility issues with the utmost urgency.
    5. Problem-solving skills were used by way of research to assist members and providers to get the answers and/or issues addressed.
    6. Provided excellent customer service to all clients using the Ulysses System.
    7. Responsible for the key into the system telephonic claims for specific groups.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Theology

Jr. Customer Service Representative 2 Resume

Objective : Excellent communicator with in a demanding Customer Service environment as a Customer Service Sales Representative. Good with fast-paced customer service environments.

Skills : Medical Terminology, Communication Skills.

Description :

    1. Offer products and services and educate on services they may not be aware of.
    2. Recently one of nine reps hand choose from the call center to participate in a corporate training video about communication.
    3. Empathy, understanding and a friendly attitude will ensure a positive experience.
    4. Listening to what the customer is saying is the best skill.
    5. Able to answer questions and make the customer very satisfied.
    6. Multitasking is a must and capable of doing what it takes to get an answer for the customer.
    7. Personalize the call to each individual to maintain complete customer care.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Assistant

Customer Service Representative 2/Representative Resume

Summary : Dedicated, motivated and self-driven Customer Service Representative who maintains satisfaction and will contribute to the company success. Proven record of accomplishments exceeding company and client needs.

Skills : Cdl Class A, Technical Skills.

Description :

    1. Provide resolutions to wed based customers via email, phone, chat or traditional mail in a timely manner.
    2. Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.
    3. Customer inquiries through product research, providing accurate information and recommendations for solution.
    4. Possess an extensive knowledge of products and partner and partner websites eBay supports.
    5. Support all eBay operations to identify and understand the strengths and weaknesses of competitors in the industry.
    6. Provide a one-contact resolution to our customers. Decision making is key to perform job duties.
    7. Assist customers with billing and troubleshooting questions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Class A Cdl

Jr. Customer Service Representative 2 Resume

Objective : Find an office environment where exemplary skills, willingness to help, and previous education and experience would be beneficial to both co-workers and the company for whom work.

Skills : Teamwork, Quick learner, Hands on, Ability to leaner.

Description :

    1. Verified/started new Enrollment and Eligibility. Used email, internet, and MS Office software on a daily basis.
    2. Data Entry referrals and authorizations for beneficiaries, sponsors, and providers.
    3. Troubleshooting with customer daily and problem-solving.
    4. Researched claims according to established policies and procedures.
    5. Determined claim status and consulted with appropriate staff and/or management on all questionable claims in order to ensure proper disposition.
    6. Met the call center standards for quality, productivity, and teamwork.
    7. provided accurate and timely responses, and entered accurate information into the customer database.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Service Representative 2/Executive Resume

Objective : Passionate and enthusiastic teacher ready to dive deep into the inner workings of the educational system.

Skills : Microsoft Office, Speak/write Spanish Fluently.

Description :

    1. Public contact in regards to receiving, handling, investigating and adjusting customer complaints.
    2. Investigate complaints of excessive water bills or reports of low water consumption in the field.
    3. Perform clerical tasks such as maintaining records and checking bills for lack of payment.
    4. Train new employees on the rules and regulations and standard operating procedures of the department.
    5. Regularly administer and resolve departmental activation errors.
    6. Handle customer requests received via correspondence, web-mail, and walk-in office.
    7. Access, input, and retrieve information to/from the CCB computer system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Childhood Education

Lead Customer service representative 2 Resume

Summary : Create a strong role in company with a sense of safety, camaraderie, culture and importance among coworkers. Establish and approachable demeanor without diminishing appearance as an authority on the position.

Skills : Microsoft Word, Communications, Forklift Operator, Machine Operator.

Description :

    1. Contact customers as necessary when unable to secure their automatic order.
    2. Maintain a high level of customer service and transportation duties.
    3. Cover phone help desk to assist customers and CSR's with item number questions, add -on to food orders, or customer issues.
    4. Responds to emails, faxes, and letters that are received on a daily basis.
    5. Communicate with Shipping, Sales, Marketing, Engineering, and Manufacturing Departments.
    6. Assist regional managers with activating new store accounts.
    7. Run daily reports for assigned accounts to ensure orders are shipping as scheduled.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Sr. Customer Service Representative 2 Resume

Summary : Qualified Customer service Representative with fast pace customer service and call center environments.Personable and professional under pressure.

Skills : Microsoft Work, Excel, Multi line Phone.

Description :

    1. Verifying patient insurance benefit coverage.
    2. Maintaining and average revenue per day in sales.
    3. Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
    4. Described product to customers and accurately explained details and care of merchandise.
    5. Politely assisted customers in person and via telephone.
    6. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
    7. Contributed to an annual sales revenue of million per year.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Associate Customer Service Representative 2 Resume

Headline : Excellent verbal, written, and telephone communication skills. Ability to gather, analyze, and organize facts for presentation to team members, other departments, and the general public.

Skills : Typing, Data Entry, Cashier.

Description :

    1. Receive incoming calls from homeowners, loan officers, mortgage insurance agents, county tax authorities, and various internal customers.
    2. Enter mortgage loan payments into the computer system.
    3. Set up escrow accounts and run escrow analysis/scenarios.
    4. Generate various forms of letters to mail and/or fax to customers.
    5. Resolve customer concerns in a timely manner.
    6. Escalate unresolved customer grievances for further investigation.
    7. Resolved escalated customer inquiries and complaints. 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computers

Customer Service Representative 2 Resume

Summary : Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations,

Skills : Licensed First Responder., Management, Back Office.

Description :

    1. Assist in customer transactions. Have management duties over several employees.
    2. Answer multiple phone lines and transfer calls to various extensions.
    3. Troubleshoot any issues with register transactions and kiosks.
    4. Help customers with any issues they are experiencing. Have management duties over several employees.
    5. Help receive inventory, stock shelves and make displays.
    6. Assist in returns, negatives and item counts.
    7. Managing customer accounts. Reaching a certain level of calls.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma