Customer Services Representative Resume Samples

A Customer Services Representative will help customers with their complaints and questions and also assist them in various ways. A well-drafted Customer Services Representative Resume depicts the following duties – helping customers understand about the product and service, answering questions relating to product or services, maintaining a positive attitude towards customers, acknowledging and resolving customers’ complaints, processing orders and forms of customers, communicating and coordinating with fellowmen, managing the junior level employees, and ensuring customer satisfaction.

Apart from proven work experience, the following skills are necessary – a track record of over-crossing sales quota, strong phone handling skills, active listening skills, familiarity with CRM systems and practices, customer service orientation, presentation skills, excellent communication skills, and the ability to multitask. There is no formal education required for this post; however, employers want applicants to be qualified at least to a high school level.

Customer Services Representative Resume

Headline : To obtain a position as a Certified Nurse Assistant I can utilize my skills to perform administrative duties such as Scheduling appointments, maintaining medical records, billing, and coding information for insurance purpose. Excellent work ethic self-motivated worker who understands the importance in taking pride in work, production, and time restrictions. Interpersonal communication skills, including ability to receive, carry out and relay information, as well as foster excellent working relationships with coworkers.

Skills : Computer Hardware.

Description :

    1. Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
    2. Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
    3. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
    4. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non-conformance to specifications.
    5. Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
    6. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
    7. Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
    8. Learned the importance of note taking and record keeping.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Agriculture Economics


Customer Services Representative(CSR) Resume

Objective : A business professional seeking a position that utilizes my current experience and offers the opportunity to learn and grow in the various fields (Open to try different new fields with training): Customer Service/Administrative Specialist Default Debt Collector Data Entry Banking.

Skills : Word, Excel, Access, Lotus, Windows.

Description :

    1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    4. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    5. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    6. Refer unresolved customer grievances to designated departments for further investigation.
    7. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    8. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In Management


Customer Services Representative I Resume

Objective : To obtain a professional position that will allow me to utilize my work experience as well as enhance my current skills.

Skills : Microsoft Office.

Description :

    1. Greeted, registered, and assigned rooms to guests of the hotel.
    2. Verified customer's credit and establish how the customer would pay for the accommodation.
    3. Contacted housekeeping or maintenance staff when guests reported problems.
    4. Issued room keys and gave instructions to bellhops.
    5. Kept records of room availability and guest's accounts.
    6. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    7. Posted charges, such those for rooms, food, liquor, or telephone calls, to ledgers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma In Medical Receptionist

Jr. Customer Services Representative Resume

Headline : Currently looking for a full time position in an environment that offers a great challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Skills : Microsoft Office.

Description :

    1. Responsible to provide support for all the company employees in the Northwestern Area and the Legal Department for a janitorial company.
    2. Verify that all the contracts and additional required documentation of new employees and contractors are submitted correctly in order to add their information in the Master Employee File in Winteam.
    3. Provide employees number and make sure that they start clocking in the system.
    4. Process all the hours of the employees and salaries of the contractor in the Database in order to process the payroll.
    5. Verify that all the Theaters Inspection Reprots are submitted in a monthly basis and report if we receive and non satisfactory grade.
    6. Help the legal department in special project related to employee lawsuits and helping translate all the documents in Spanish.
    7. Make sure that all the documentation is loaded in the system for safety and document control purposes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Industrial Engineering

Membership Services Representative/Customer Services Representative Resume

Objective : I would be a positive asset to your company. I have over 40 years clerical experience. I have attended numerous in service training sessions with my work with the State of Louisiana. I am interested in office, clerical work. Proficient in typing & computer.

Skills : Customer Services, Client Support, Microsoft Word including.

Description :

    1. Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Effectively managed a high-volume of inbound and outbound customer calls.
    3. Answered a constant flow of customer calls with up to 50 calls in queue per minute.
    4. Addressed and resolved customer product complaints empathetically and professionally.
    5. Gathered and verified all required customer information for tracking purposes.
    6. Defused volatile customer situations calmly and courteously.
    7. Accurately documented, researched and resolved customer service issues.
    8. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Business Management

Sales And Customer Services Representative Resume

Objective : A results orientated customer service professional with extensive experience in customer relations. Excellent sales skills include thorough product knowledge and the ability to convey all pertinent facts to customers. Background encompasses the ability to establish and build positive, solid relationships with customers and all levels of management. Computer experience with both MAC and PC.

Skills : Sign Language.

Description :

    1. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    2. Issue receipts, refunds, credits, or change due to customers.Greet customers entering establishments.
    3. Maintain clean and orderly checkout areas.
    4. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    5. Answer customers' questions, and provide information on procedures or policies.
    6. Calculate total payments received during a time period, and reconcile this with total sales.
    7. Compute and record totals of transactions.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate Of Science In Digital Production

Office Assistant/Customer Services Representative Resume

Summary : To effectively demonstrate my interpersonal communication skills in a professional environment with opportunity for growth and advancement.

Skills : Word Processing,bilingual,problem solving,time management.

Description :

    1. Completes customer's transactional requests as provided by caller.
    2. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
    3. Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
    4. Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
    5. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
    6. Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.
    7. Ensure facilitation of first call resolution and customer satisfaction on all transactions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Membership Services Representative/Customer Services representative Resume

Objective : Dedicated Customer Service Representative, with over 10 years of diversified experience. She is committed to providing exceptional customer service, accurately and efficiently. Proactively identify and communicate to make the right decision for each customer. Hold high level of courtesy and professionalism at all times; she is a dependable and reliable employee to have in your organization.

Skills : Microsoft Office.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Shared best practices for sales and customer service with other team members to help improve the store's Tucson Az Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Mastery of customer service management systems and databases.
    7. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    8. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Sales Customer Services Representative Resume

Summary : Obtain a technical administrative position which would allow me to fully utilize my current administrative and technical skills. My desire is to gain a greater knowledge and understanding in the areas of software, hardware, and programming allowing me to make a substantial contribution within the organization and to grow both personally and professionally.

Skills : Office Assistant, Records/Mail Assistant, Customer Service.

Description :

    1. Resolved customer complaints via phone, email, mail, or social media.
    2. Used communication technology to contact customers and verified account information.
    3. Greeted customers and triaged the reason for call or problem.
    4. Updated customer account status; Cancel or upgrade account.
    5. Assisted with order placements, initiated refund request, and or exchanges.
    6. Accepted payment information and other pertinent information such as addresses and phone numbers.
    7. Advised customers on company information and policies.
    8. Answered customer's inquiries regarding terms of sale and any warranties.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Customer services representative/PC Technician Resume

Headline : Staff training and evaluations, Leadership and management, Call center operations, Record keeping and data tracking, Customer Service, High volume inbound and outbound calling, Order processing and support outside sales freight quotes price quotes EDI.

Skills : MS Office, Excellent Interpersonal Skills, Ability to Pay Attention to Details, Service Oriented, Able to Meet Quotas.

Description :

    1. Receives requests by mail, telephone, or in person regarding insurance claims/policies.
    2. Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
    3. Serves as initial contact for clients and their eligible dependents requesting services.
    4. Responsible for customer service and relevant standards such as telephone response time.
    5. Responds to inquiries from policy holders, providers and/or others for information and assistance.
    6. Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    7. Mails or routes claim forms and supporting documentation to various units for final processing.
    8. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Principles Of Customer Care

Customer Services Representative II Resume

Summary : Employment with an organization that will allow me to utilize my professional skills and experience to the fullest while offering career advancement and growth.

Skills : Delighting The Customer.

Description :

    1. Answer and verified all incoming telephone calls from consumer regarding eligibility about the various health plans.
    2. Resolves consumer's problems, complaints and concerns about medical issues and situations.
    3. Create and enter enrollment applications for new consumers and their family in to the database.
    4. Document all call information according to standard operating policy and procedures.
    5. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
    6. Document and mail out paper applications to the consumers and their families.
    7. Escalate all complex issues and appeals to management appropriately for follow up.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Vocational

Customer Services Representative III Resume

Summary : Intend to put my many years experience of customer service experience, and commitmet to growth, to work for an organization that values an unmatched work ethic, and a competive edge. Driven by personal, professional, and organizational growth. I offer pasion, determination, and ability to a company that provides opportunity for long-term career growth.

Skills : Customer Service, Multi task, Team player.

Description :

    1. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    2. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
    3. Oversaw call center employees to ensure customer satisfaction goals were consistently met.
    4. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    5. Accurately documented, researched and resolved customer service issues.
    6. Managed high call volume with tact and professionalism.
    7. Defused volatile customer situations calmly and courteously.
    8. Met or exceeded service and quality standards every review period.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Sociology

Sr. Customer Services Representative Resume

Objective : Detail oriented, reliable customer service representative seeking a full-time summer position in administration/customer service/clerical to gain more experience and insight into the private business industry for future career and advancements.

Skills : Typing, Planning and Scheduling, Internet Research Transcription, MS Word, Filing, Customer Service Telephone Reception, MS Excel, Written Communication Interdepartmental Coordination, Data, Purchasing,.

Description :

    1. Clean and organize store which includes checkout desk and displays.
    2. Welcome customers into the store and provide customer service.
    3. Answer incoming phone calls promptly to full fill orders and other requests.
    4. In charge of fulfilling ice cream orders by preparing and mixing with appropriate toppings.
    5. In charge of processing payments for customers and closing/balancing cash drawer after store closing.
    6. Key Achievements: Met expectations and goals assigned by management.
    7. Was able to full-fill customer orders with in a short period of time Maintained a high level of customer satisfaction on all orders which were assigned to me.
    8. Worked with the management team to implement proper division of responsibilities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Jr. Customer Services Representative Resume

Objective : Dedicated Customer Services Representative with 4 years of experience combining management and customer service expertise Sales and Retention call centers. Looking for a position as a Customer Services Representative in a fast growth company.

Skills : Microsoft Program Software, Next Generation Desktop, Phlebotomy, Customer Service Skills, CPR Certified.

Description :

    1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    5. Resolve customers' service or billing complaints by adjusting bills.
    6. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
    7. Solicit sales of new or additional services or products.
    8. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma In Communications

Customer Services Representative Resume

Objective : As an accomplished leader, I specialize in project management, fostering internal and external collaborations with the agency's mission, vision, and operational objectives. I am a tactical team builder of enhanced workforce structures, targeting staff development, and organizational augmentation. I have multiple years of professional experience and a proven record of achievement dealing with Program, Project and Property Management, as well as Business Administration concepts, practices, office procedures, and an excellent orientation specialist.

Skills : Speak Spanish fluently, MS word, MS excel, Data Entry.

Description :

    1. Reviewing sales and hours forecasts with Store Manager for the time periods being scheduled.
    2. Editing associate schedules at the direction of the store management team.
    3. Producing and then reviewing proposed schedules with the Store Manager.
    4. Maintaining and ordering all new hires, coordinating new hire orientation and validating new hire I9 information.
    5. Manage logistics of instore workshops/clinics/community events including in store signing ordering materials.
    6. Monique Foster, Curriculum Vitae Application for Employment Drive execution and attend instore customer workshops, Work with the store manager to design and execute instore product excitement events and efforts to improve instore environment.
    7. Handled markdowns, floor sets, and store maintenance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma