Customer Solutions Representative Resume Samples

Description :

1. Proficient in navigating and executing interChange and AMAES systems and analyzing its data to communicate it to Medicaid recipients and team leaders.
2. Knowledge of billing, HIPAA guidelines, eligibility, and policy requirements for recipients in the Alabama Medicaid Program.
3. Research recipient eligibility and provider availability for recipients using interchange, AMAES, Medicaid/CHIP/ Eligibility & Enrollment systems.
4. Proficient in tasks related to time tracking using the SAP and Compass environments.
5. Interact to resolve questions that impact a recipient's eligibility, claim payments, and demographic conflicts with providers.
6. Skilled in training newly hired employees for the Recipient Call Center.
7. Handle and distribute and Seals.cleveland mailboxes to appropriate sales team.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Analyzed and resolved customer needs proficiently while demonstrating integrity and respect to my customers.
2. Worked with Commercial and Industrial customers with questions in regards to billing, credit concerns, placing turn on and turn off orders, and handling escalated issues with little or no input from management.
3. Processed Check Payments and referred customers to the sce.com web site and local payment agencies; providing several payment options for customers.
4. Implemented company policies, tariffs and procedures in providing solutions for customers.
5. Provide excellent customer service to Southern California Edison customers on a Daily Basis.
6. Worked with all residential programs including CARE/FERA, Summer Discount Program, Medical Baseline and Level Pay Plan.
7. Answers telephones and assists customers with telephone banking inquiries, requests and problems.
8. Resets locked users/passwords, and provides prompt, efficient and accurate service Represents the bank to customers in a courteous and professional manner.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Customer Solutions Representative for Cardiology Informatics Services at Philips Healthcare.
2. Provided Xcelera technical and application support to doctor's offices and hospitals for echo and cath lab image management workflow.
3. Resolved root cause for technical issues over the phone with customers.
4. Managed Xcelera user profiles, demographics, roles, and permissions.
5. Advised customers on required hardware (workstations, printers, NAS, SAN, etc) and software requirements.
6. Verified contract status in entitlement tools.
7. Developed all CSR customer support processes.

Experience

2-5 Years

Level

Junior

Education

Communications

Description :

1. Receive and process Customer orders received via phone, fax and EDI.
2. Provide exceptional customer service by anticipating customer's needs to minimize customer emergencies.
3. Make changes to orders based on both internal and external needs and ensure changes are communicated to and coordinated with appropriate departments and salesperson.
4. Primary contact that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues, which meets the needs of the customer and LFC.
5. Prepare and fax daily and weekly price confirmations to cheese customers.
6. Provide price updates when necessary due to changes in ship dates or products.
7. Work closely with the salesman and communicate any customer issues or complaints.

Experience

7-10 Years

Level

Management

Education

Bachelor's In Communications

Description :

1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
2. Skilled in working with clients on product operation, systems and functions.
3. Defused volatile customer situations calmly and courteously.
4. Accurately documented, researched and resolved customer service issues.
5. Mastery of customer service management systems and databases.
6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
7. Acted professionally and patiently when addressing negative customer feedback.
8. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Open up new Savings or Checking accounts from our customers over the phone through income calls.
2. Take applications for loans-including mortgage loans and credit cards.
3. Need to always highly authenticate our customers.
4. Give the status of applications and transfer customers to appropriate departments if needed.
5. Transfer calls to identity theft protection, business banking, refinance mortgages departments.
6. Assist customers and ask questions to suggest products and service to make sure we are meeting the customers' financial needs or see what is beneficial for the customer.
7. Assist customers over the phone solving their concerns and sales.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Scheduling Food share and Badgercare renewals and interviews.
2. Canceling any appointments that need to be cancelled.
3. Making sure appointments were scheduled correctly.
4. Customer service, answering phones, computer proficiency, problem solving on cases, data entry.
5. Making sure all data entered in computer is correct as in all changes added also.
6. Communication skills both written and verbal through email, phone or fax.
7. Call members to let them know what is going on with their case.
8. Making sure there is communication and that they have all the information needed for their case.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Assist customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
2. Educate customers with a detailed description of their account.
3. Accept credit card and check payments over the phone.
4. Assist in Third Part Verification process on all customers that require this step to proceed with receiving services.
5. Verify all accounts before making any changes to customers' account.
6. Transfer, connect, disconnect, remove and add services to new or existing service address.
7. Retain customers that are calling in to disconnect services.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Customer Solutions Representative for Cardiology Informatics Services at Philips Healthcare.
2. Provided Xcelera technical and application support to doctor's offices and hospitals for echo and cath lab image management workflow.
3. Managed Xcelera user profiles, demographics, roles, and permissions.
4. Advised customers on required hardware (workstations, printers, NAS, SAN, etc) and software requirements.
5. Verified contract status in entitlement tools. Developed all CSR customer support processes.
6. Analysis and reporting solution for healthcare providers, designed for the best possible diagnosis and treatment decisions at the point of care.
7. Great customer service, patience, multi-tasking capability, working as a team player.
   

Experience

2-5 Years

Level

Junior

Education

Communications

Description :

1. Answer an extreme volume of inbound calls and assist customers with billing inquiries, activate new equipment, cancel accounts.
2. Activations Specialist Activate service for new customers.
3. Assist customers in determining the best plan and going over 1st bill expectations.
4. Retention Specialist Evaluate customers' reasons for canceling and attempt to mitigate issues.
5. Customer Solutions Teammate Provided accurate and appropriate information in response to customer inquiries.
6. Customer Care Representative Assist customers in opening accounts, ordering device upgrades, fulfilling warranty replacement issues.
7. Perform 1st level troubleshooting for device & network issues.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Assist customers via phone setting technical service for home appliances.
2. Help customers with any problems they are having with appliances or experience with Sears.
3. Changes to orders based on both internal and external needs. Always made sure that the customer is satisfied with the resolutions that were provided.
4. Save sales by presenting customers with concessions that met up to their needs.
5. Provided empathy assurance and acknowledge the customer needs, for quality purposes.
6. Volunteered in shadowing, where new employees were able to sit and learn how to work systems and manage calls.
7. Retain customers and resolve escalations as well as up-sell Comcast products to best suit customer's needs

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Receive and process Customer orders received via phone, fax, and EDI.
2. Provide exceptional customer service by anticipating customer's needs to minimize customer emergencies.
3. Ensure changes are communicated to and coordinated with appropriate departments and salespeople.
4. Primary contact that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues.
5. Prepare and fax daily and weekly price confirmations to cheese customers.
6. Provide price updates when necessary due to changes in ship dates or products.
7. Work closely with the salesman and communicate any customer issues or complaints.

Experience

5-7 Years

Level

Consultant

Education

Communications

Description :

1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
2. Defused volatile customer situations calmly and courteously. Skilled in working with clients on product operation, systems, and functions.
3. Accurately documented, researched and resolved customer service issues.
4. Mastery of customer service management systems and databases.
5. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
6. Acted professionally and patiently when addressing negative customer feedback.
7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Answering questions, concerns, and inquiries from internal and external Customers generated from Incoming calls Emails Online Chats 2.
   
2. Entering repair requests through an AS400 program and answering any repair questions.
3. Repair, providing Manufacturer information and numbers to the customer as an alternative.
4. Entering and handling Return requests through an AS400 program.
5. Warehouse up to date on what returns are coming back and what Vendor to send them to once received.
6. Sound decisions under little supervision while maintaining compliance.
7. Solving Canadian warehouse issues arising from a return.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Positive impact on the company while working to resolve any issues a customer may have.
2. Strong problem-solving skills and working as a team with peers, to reach a resolution to any questions, issues, and concerns a customer may have.
3. Easily navigate through various programs: Microsoft Word, Excel, PowerPoint, and Outlook as well as, admin programs.
4. Answer phone calls, emails, and work in delivering weekly meetings to my team.
5. Work with businesses in setting up their websites and ensuring they function correctly.
6. Troubleshoot any technical issues customers would have with mobile devices and computers.
7. Provide services to customers such as order placement or account information.

Experience

2-5 Years

Level

Junior

Education

General

Description :

1. Open up new Savings or Checking accounts from our customers over the phone through income calls.
2. Need to always highly authenticate our customers. Take applications for loans-including mortgage loans and credit cards.
3. Give the status of applications and transfer customers to appropriate departments if needed.
4. Transfer calls to identity theft protection, business banking, refinance mortgages departments.
5. Assist customers and ask questions to suggest products and services make sure we are meeting the customers' financial needs.
6. Assist customers over the phone solving their concerns and sales.
7. Answer inbound calls and give information to callers and take messages, or transfer callers to appropriate individuals.

Experience

5-7 Years

Level

Executive

Education

Vocational In Business

Description :

1. Provide excellent service to all customers entering the center.
2. Educate customers on services available and identify community resources to assist with customer needs.
3. Assist customers registering on WorkInTexas.Com and ensure an application is properly completed to and obtain the best job-matching results.
4. Interview customers to record and assess employment information to determine customer needs, run job matches, and make quality referrals.
5. Work closely with the Business Solutions Unit to assist with employer needs.
6. Monitored companies' Social Media accounts. Facilitate UI, General Orientations, and Job Readiness Club.
7. Conduct searches to find needed information, using the housing database and sources such as the Internet.

Experience

5-7 Years

Level

Executive

Education

Theatre Box Office Assistant

Description :

1. Scheduling Food share and Badgercare renewals and interviews.
2. Canceling any appointments that need to be canceled. Making sure appointments were scheduled correctly.
3. Customer service, answering phones, computer proficiency, problem-solving on cases, data entry.
4. Data entered in computer is correct as in all changes added also. Making sure there is communication and that they have all the information needed for their case.
5. Communication skills both written and verbal through email, phone or fax.
6. Call members to let them know what is going on with their case.
7. Resolve customer's complaints or answer customers questions regarding policies and procedures.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Assist customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
2. Educate customers with a detailed description of their accounts.
3. Accept credit card and check payments over the phone.
4. Assist in the Third Part Verification process on all customers that require this step to proceed with receiving services.
5. Verify all accounts before making any changes to customers' accounts.
6. Transfer, connect, disconnect, remove and add services to the new or existing service addresses.
7. Retain customers that are calling in to disconnect services.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Execute and administer credit programs and collection procedures.
2. Assist with taking payment to apply to invoices.
3. Demonstrate general math skills to assist with everyday inventory reports.
4. Help manage road salt piles at different locations across the U.S as well as Canada.
5. Handling freight and terminal payments when needed.
6. Charge of Supply Chain Coordination as well as accounts payable.
7. Computer skills include Experience in SAP, Microsoft Office: Excel, Access, and Word.

Experience

10+ Years

Level

Management

Education

Business Management