Customer Solutions Representative Resume Samples

Description :

1. Assisted customers via phone setting technical service for home appliances.
2. Helped customers with any problems they are having with appliances or experience with Sears.
3. Changed to orders based on both internal and external needs. Always made sure that the customer is satisfied with the resolutions that were provided.
4. Saved sales by presenting customers with concessions that met up to their needs.
5. Provided empathy assurance and acknowledge the customer needs, for quality purposes.
6. Volunteered in shadowing, where new employees were able to sit and learn how to work systems and manage calls.
7. Retained customers and resolved escalations as well as up-sell Comcast products to best suit customer's needs

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Received and processed Customer orders received via phone, fax, and EDI.
2. Provided exceptional customer service by anticipating customer's needs to minimize customer emergencies.
3. Ensured changes are communicated to and coordinated with appropriate departments and salespeople.
4. Primary contacted that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues.
5. Prepared and faxed daily and weekly price confirmations to cheese customers.
6. Provided price updates when necessary due to changes in ship dates or products.
7. Worked closely with the salesman and communicate any customer issues or complaints.

Experience

5-7 Years

Level

Consultant

Education

Communications

Description :

1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
2. Defused volatile customer situations calmly and courteously. Skilled in working with clients on product operation, systems, and functions.
3. Accurately documented, researched, and resolved customer service issues.
4. Mastery of customer service management systems and databases.
5. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
6. Acted professionally and patiently when addressing negative customer feedback.
7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Answered questions, concerns, and inquiries from internal and external Customers generated from Incoming calls Emails Online Chats 2.
   
2. Entered repair requests through an AS400 program and answering any repair questions.
3. Repaired, provided Manufacturer information and numbers to the customer as an alternative.
4. Entered and handled Return requests through an AS400 program.
5. Warehouse up to date on what returns are coming back and what Vendor to send them to once received.
6. Sounded decisions under little supervision while maintaining compliance.
7. Solved Canadian warehouse issues arising from a return.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Positive impact on the company while working to resolve any issues a customer may have.
2. Worked as a team with peers, to reach a resolution to any questions, issues, and concerns a customer may have.
3. Easily navigated through various programs: Microsoft Word, Excel, PowerPoint, and Outlook as well as, admin programs.
4. Answered phone calls, emails, and work in delivering weekly meetings to my team.
5. Worked with businesses in setting up their websites and ensuring they function correctly.
6. Troubleshoot any technical issues customers would have with mobile devices and computers.
7. Provided services to customers such as order placement or account information.

Experience

2-5 Years

Level

Junior

Education

General

Description :

1. Opened up new Savings or Checking accounts from our customers over the phone through income calls.
2. Highly authenticated our customers. Take applications for loans-including mortgage loans and credit cards.
3. Gave the status of applications and transfer customers to appropriate departments if needed.
4. Transferred calls to identity theft protection, business banking, refinance mortgages departments.
5. Assisted customers and ask questions to suggest products and services to make sure we are meeting the customers' financial needs.
6. Assisted customers over the phone solving their concerns and sales.
7. Answered inbound calls and give information to callers and take messages, or transfer callers to appropriate individuals.

Experience

5-7 Years

Level

Executive

Education

Vocational In Business

Description :

1. Provided excellent service to all customers entering the center.
2. Educated customers on services available and identify community resources to assist with customer needs.
3. Assisted customers registering on WorkInTexas.Com and ensure an application is properly completed to and obtain the best job-matching results.
4. Interviewed customers to record and assess employment information to determine customer needs, run job matches, and make quality referrals.
5. Worked closely with the Business Solutions Unit to assist with employer needs.
6. Monitored companies' Social Media accounts. Facilitate UI, General Orientations, and Job Readiness Club.
7. Conducted searches to find needed information, using the housing database and sources such as the Internet.

Experience

5-7 Years

Level

Executive

Education

Theatre Box Office Assistant

Description :

1. Scheduled Food share and Badgercare renewals and interviews.
2. Canceled any appointments that need to be canceled. Making sure appointments were scheduled correctly.
3. Customer service, answering phones, computer proficiency, problem-solving on cases, data entry.
4. Data entered in the computer is correct as in all changes added also. Making sure there is communication.
5. Communicated skills both written and verbal through email, phone or fax.
6. Call members to let them know what is going on with their case.
7. Resolved customer's complaints or answer customer's questions regarding policies and procedures.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Assisted customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
2. Educated customers with a detailed description of their accounts.
3. Accepted credit card and check payments over the phone.
4. Assisted in the Third Part Verification process on all customers that require this step to proceed with receiving services.
5. Verified all accounts before making any changes to customers' accounts.
6. Transferred, connected, disconnected, removed, and add services to the new or existing service addresses.
7. Retained customers that are calling in to disconnect services.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Executed and administered credit programs and collection procedures.
2. Assisted with taking payment to apply to invoices.
3. Demonstrated general math skills to assist with everyday inventory reports.
4. Helped manage road salt piles at different locations across the U.S as well as Canada.
5. Handled freight and terminal payments when needed.
6. Charged with Supply Chain Coordination as well as accounts payable.
7. Experienced in SAP, Microsoft Office: Excel, Access, and Word.

Experience

10+ Years

Level

Management

Education

Business Management