Customer Solutions Representative Resume Samples

The Customer Solutions Representative will attract potential customers by responding to customer’s inquiries about product/service, and deliver all other information as needed. The job description template of these representatives includes – suggesting information about various other product and services, processing orders, preparing correspondences, fulfilling customer’s needs and ensuring customer satisfaction. The Customer Solutions Representative Resume mentions these duties as well – opening and maintaining customer account, resolving product issues, identifying and providing an appropriate solution to customer’s inquiry, and guiding them with proper online support or attending to the problem by intimating it the appropriate department.

Some of the most sought-after qualifications for this post include – proven customer solutions experience, familiarity with CRM systems and practices; track record of over-achieving quota, active listening skills and the patience to handle different types of characters. Market knowledge and product knowledge is as well needed. Employers don’t expect more than a high school diploma for this employment.

 

Customer Solutions Representative Resume example

Customer Solutions Representative/Director Resume

Objective : To maintain a rewarding and challenging career with an established organization that will utilize strong knowledge and experience in the customer service industry.

Skills : MS-Office, Customer Service.

Description :

    1. Assisted customers via phone setting technical service for home appliances.
    2. Helped customers with any problems they are having with appliances or experience with Sears.
    3. Changed to orders based on both internal and external needs. Always made sure that the customer is satisfied with the resolutions that were provided.
    4. Saved sales by presenting customers with concessions that met up to their needs.
    5. Provided empathy assurance and acknowledge the customer needs, for quality purposes.
    6. Volunteered in shadowing, where new employees were able to sit and learn how to work systems and manage calls.
    7. Retained customers and resolved escalations as well as up-sell Comcast products to best suit customer's needs
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS


Customer Solutions Representative/Technician Resume

Headline : Reliable and hard-working professional seeking a position as a Customer Service Representative, offering profound ability to address customer questions and concerns in a friendly and professional manner.

Skills : Sage100/MAS, Multi-tasking, SAP Experience, AS 400.

Description :

    1. Received and processed Customer orders received via phone, fax, and EDI.
    2. Provided exceptional customer service by anticipating customer's needs to minimize customer emergencies.
    3. Ensured changes are communicated to and coordinated with appropriate departments and salespeople.
    4. Primary contacted that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues.
    5. Prepared and faxed daily and weekly price confirmations to cheese customers.
    6. Provided price updates when necessary due to changes in ship dates or products.
    7. Worked closely with the salesman and communicate any customer issues or complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Communications


Customer Solutions Representative/Co-ordinator Resume

Objective : Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills : MS-Excel, Technical Skills.

Description :

    1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
    2. Defused volatile customer situations calmly and courteously. Skilled in working with clients on product operation, systems, and functions.
    3. Accurately documented, researched, and resolved customer service issues.
    4. Mastery of customer service management systems and databases.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
    6. Acted professionally and patiently when addressing negative customer feedback.
    7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sociology

Customer Solutions Representative/Analyst Resume

Objective : To obtain a challenging and rewarding Sales Management position where can apply and expand knowledge of Business Ownership, Customer Service, Sales, and Management in an environment.

Skills : MS Office, CRM, Office 365.

Description :

    1. Answered questions, concerns, and inquiries from internal and external Customers generated from Incoming calls Emails Online Chats 2.
    2. Entered repair requests through an AS400 program and answering any repair questions.
    3. Repaired, provided Manufacturer information and numbers to the customer as an alternative.
    4. Entered and handled Return requests through an AS400 program.
    5. Warehouse up to date on what returns are coming back and what Vendor to send them to once received.
    6. Sounded decisions under little supervision while maintaining compliance.
    7. Solved Canadian warehouse issues arising from a return.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sociology

Customer Solutions Representative/Director Resume

Objective : A dedicated, self-driven individual looking for a long term position within a stable company. Look forward to bringing positive energy and excellent skills to company.

Skills : MS-Excel, Communication Skills.

Description :

    1. Positive impact on the company while working to resolve any issues a customer may have.
    2. Worked as a team with peers, to reach a resolution to any questions, issues, and concerns a customer may have.
    3. Easily navigated through various programs: Microsoft Word, Excel, PowerPoint, and Outlook as well as, admin programs.
    4. Answered phone calls, emails, and work in delivering weekly meetings to my team.
    5. Worked with businesses in setting up their websites and ensuring they function correctly.
    6. Troubleshoot any technical issues customers would have with mobile devices and computers.
    7. Provided services to customers such as order placement or account information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General

Customer Solutions Representative/Executive Resume

Headline : A position as a Customer Service Representative Ability Summary Experience in receiving and disbursing money in establishments, including the use of electronic scanners, cash registers, and related equipment.

Skills : Computer Skills, Phone Etiquette.

Description :

    1. Opened up new Savings or Checking accounts from our customers over the phone through income calls.
    2. Highly authenticated our customers. Take applications for loans-including mortgage loans and credit cards.
    3. Gave the status of applications and transfer customers to appropriate departments if needed.
    4. Transferred calls to identity theft protection, business banking, refinance mortgages departments.
    5. Assisted customers and ask questions to suggest products and services to make sure we are meeting the customers' financial needs.
    6. Assisted customers over the phone solving their concerns and sales.
    7. Answered inbound calls and give information to callers and take messages, or transfer callers to appropriate individuals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Vocational In Business

Lead Customer Solutions Representative Resume

Headline : Social Media experience Training in Cinematography, Video Editing, and Production Design. Seeking to apply strong interpersonal and production skills to benefit organization through innovation.

Skills : Adobe Premier CS6, Final Cut Pro, Social Media Marketing.

Description :

    1. Provided excellent service to all customers entering the center.
    2. Educated customers on services available and identify community resources to assist with customer needs.
    3. Assisted customers registering on WorkInTexas.Com and ensure an application is properly completed to and obtain the best job-matching results.
    4. Interviewed customers to record and assess employment information to determine customer needs, run job matches, and make quality referrals.
    5. Worked closely with the Business Solutions Unit to assist with employer needs.
    6. Monitored companies' Social Media accounts. Facilitate UI, General Orientations, and Job Readiness Club.
    7. Conducted searches to find needed information, using the housing database and sources such as the Internet.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Theatre Box Office Assistant

Asst. Customer Solutions Representative Resume

Objective : Secure a customer service or similar position within a progressive organization where can continue to give all and achieve personal satisfaction from helping others.

Skills : MS-Excel, Customer Service.

Description :

    1. Scheduled Food share and Badgercare renewals and interviews.
    2. Canceled any appointments that need to be canceled. Making sure appointments were scheduled correctly.
    3. Customer service, answering phones, computer proficiency, problem-solving on cases, data entry.
    4. Data entered in the computer is correct as in all changes added also. Making sure there is communication.
    5. Communicated skills both written and verbal through email, phone or fax.
    6. Call members to let them know what is going on with their case.
    7. Resolved customer's complaints or answer customer's questions regarding policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Customer Solutions Representative Resume

Summary : Administrative support professional offering versatile office skills and.Also able to juggle multiple priorities and meet tight deadlines without compromising quality.

Skills : MS-Office, Communication Skills.

Description :

    1. Assisted customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
    2. Educated customers with a detailed description of their accounts.
    3. Accepted credit card and check payments over the phone.
    4. Assisted in the Third Part Verification process on all customers that require this step to proceed with receiving services.
    5. Verified all accounts before making any changes to customers' accounts.
    6. Transferred, connected, disconnected, removed, and add services to the new or existing service addresses.
    7. Retained customers that are calling in to disconnect services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Customer Solutions Representative Resume

Summary : Experienced and accomplished Customer Service Specialist with familiarity looking to implement prior job skills, personal observations, as well as outreach experience into serving our community.

Skills : Technical Skills, MS-Excel.

Description :

    1. Executed and administered credit programs and collection procedures.
    2. Assisted with taking payment to apply to invoices.
    3. Demonstrated general math skills to assist with everyday inventory reports.
    4. Helped manage road salt piles at different locations across the U.S as well as Canada.
    5. Handled freight and terminal payments when needed.
    6. Charged with Supply Chain Coordination as well as accounts payable.
    7. Experienced in SAP, Microsoft Office: Excel, Access, and Word.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Business Management