Customer Solutions Representative Resume Samples

The Customer Solutions Representative will attract potential customers by responding to customer’s inquiries about product/service, and deliver all other information as needed. The job description template of these representatives includes – suggesting information about various other product and services, processing orders, preparing correspondences, fulfilling customer’s needs and ensuring customer satisfaction. The Customer Solutions Representative Resume mentions these duties as well – opening and maintaining customer account, resolving product issues, identifying and providing an appropriate solution to customer’s inquiry, and guiding them with proper online support or attending to the problem by intimating it the appropriate department.

Some of the most sought-after qualifications for this post include – proven customer solutions experience, familiarity with CRM systems and practices; track record of over-achieving quota, active listening skills and the patience to handle different types of characters. Market knowledge and product knowledge is as well needed. Employers don’t expect more than a high school diploma for this employment.

 

Customer Solutions Representative Resume example

Customer Solutions Representative Resume

Summary : To obtain employment in a field where can use and advance strengths and knowledge while facilitating positive change in others.

Skills : Computer Skills, Computer Knowledge, Computer Literate.

Description :

    1. Proficient in navigating and executing interChange and AMAES systems and analyzing its data to communicate it to Medicaid recipients and team leaders.
    2. Knowledge of billing, HIPAA guidelines, eligibility, and policy requirements for recipients in the Alabama Medicaid Program.
    3. Research recipient eligibility and provider availability for recipients using interchange, AMAES, Medicaid/CHIP/ Eligibility & Enrollment systems.
    4. Proficient in tasks related to time tracking using the SAP and Compass environments.
    5. Interact to resolve questions that impact a recipient's eligibility, claim payments, and demographic conflicts with providers.
    6. Skilled in training newly hired employees for the Recipient Call Center.
    7. Handle and distribute and Seals.cleveland mailboxes to appropriate sales team.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Customer Solutions Representative III Resume

Summary : Obtain an entry level position with a company that offers opportunities for growth and development who is seeking individuals with exceptional bilingual communication and customer service skills.

Skills : Microsoft Office, PowerPoint, Microsoft Excel.

Description :

    1. Analyzed and resolved customer needs proficiently while demonstrating integrity and respect to my customers.
    2. Worked with Commercial and Industrial customers with questions in regards to billing, credit concerns, placing turn on and turn off orders, and handling escalated issues with little or no input from management.
    3. Processed Check Payments and referred customers to the sce.com web site and local payment agencies; providing several payment options for customers.
    4. Implemented company policies, tariffs and procedures in providing solutions for customers.
    5. Provide excellent customer service to Southern California Edison customers on a Daily Basis.
    6. Worked with all residential programs including CARE/FERA, Summer Discount Program, Medical Baseline and Level Pay Plan.
    7. Answers telephones and assists customers with telephone banking inquiries, requests and problems.
    8. Resets locked users/passwords, and provides prompt, efficient and accurate service Represents the bank to customers in a courteous and professional manner.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED


Customer Solutions Representative I Resume

Objective : Customer Relationship Specialist with track record as a top performer in customer service and project delivery. Analytical problem solver with proven ability to lead teams to exceed performance goals.

Skills : Project Management, Six Sigma Certified, Workforce Analysis.

Description :

    1. Customer Solutions Representative for Cardiology Informatics Services at Philips Healthcare.
    2. Provided Xcelera technical and application support to doctor's offices and hospitals for echo and cath lab image management workflow.
    3. Resolved root cause for technical issues over the phone with customers.
    4. Managed Xcelera user profiles, demographics, roles, and permissions.
    5. Advised customers on required hardware (workstations, printers, NAS, SAN, etc) and software requirements.
    6. Verified contract status in entitlement tools.
    7. Developed all CSR customer support processes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communications

Customer Solutions Representative/Representative Resume

Summary : To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. Demonstrate sense of urgency in busy call center environments.

Skills : Multi-tasking, SAP Experience, AS 400.

Description :

    1. Receive and process Customer orders received via phone, fax and EDI.
    2. Provide exceptional customer service by anticipating customer's needs to minimize customer emergencies.
    3. Make changes to orders based on both internal and external needs and ensure changes are communicated to and coordinated with appropriate departments and salesperson.
    4. Primary contact that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues, which meets the needs of the customer and LFC.
    5. Prepare and fax daily and weekly price confirmations to cheese customers.
    6. Provide price updates when necessary due to changes in ship dates or products.
    7. Work closely with the salesman and communicate any customer issues or complaints.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Communications

Jr. Customer Solutions Representative Resume

Objective : Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills : Microsoft Word, Excel.

Description :

    1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
    2. Skilled in working with clients on product operation, systems and functions.
    3. Defused volatile customer situations calmly and courteously.
    4. Accurately documented, researched and resolved customer service issues.
    5. Mastery of customer service management systems and databases.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Acted professionally and patiently when addressing negative customer feedback.
    8. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sociology

Customer Solutions Representative/Analyst Resume

Objective : A position as a Customer Service Representative Ability Summary Experience in receiving and disbursing money in establishments, including the use of electronic scanners, cash registers, and related equipment.

Skills : Computer Skills, Phone Etiquette.

Description :

    1. Open up new Savings or Checking accounts from our customers over the phone through income calls.
    2. Take applications for loans-including mortgage loans and credit cards.
    3. Need to always highly authenticate our customers.
    4. Give the status of applications and transfer customers to appropriate departments if needed.
    5. Transfer calls to identity theft protection, business banking, refinance mortgages departments.
    6. Assist customers and ask questions to suggest products and service to make sure we are meeting the customers' financial needs or see what is beneficial for the customer.
    7. Assist customers over the phone solving their concerns and sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

Customer Solutions Representative I Resume

Objective : Secure a customer service or similar position within a progressive organization where can continue to give all and achieve personal satisfaction from helping others.

Skills : Microsoft Office, Java script, HTML 5, CSS3.

Description :

    1. Scheduling Food share and Badgercare renewals and interviews.
    2. Canceling any appointments that need to be cancelled.
    3. Making sure appointments were scheduled correctly.
    4. Customer service, answering phones, computer proficiency, problem solving on cases, data entry.
    5. Making sure all data entered in computer is correct as in all changes added also.
    6. Communication skills both written and verbal through email, phone or fax.
    7. Call members to let them know what is going on with their case.
    8. Making sure there is communication and that they have all the information needed for their case.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Solutions Representative II Resume

Headline : Military dedication did not allow to pursue full-time career opportunities. Now looking to further professional career in the private sector as complete active contract with the Army Reserve.

Skills : Communications, Collections, Phones, Negotiation.

Description :

    1. Assist customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
    2. Educate customers with a detailed description of their account.
    3. Accept credit card and check payments over the phone.
    4. Assist in Third Part Verification process on all customers that require this step to proceed with receiving services.
    5. Verify all accounts before making any changes to customers' account.
    6. Transfer, connect, disconnect, remove and add services to new or existing service address.
    7. Retain customers that are calling in to disconnect services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Solutions Representative Resume

Objective : Customer Relationship Specialist with track record as a top performer in customer service, sales, and project delivery. Analytical problem solver with proven ability to lead teams to exceed performance goals.

Skills : Project Management, Six Sigma Certified, Workforce Analysis.

Description :

    1. Customer Solutions Representative for Cardiology Informatics Services at Philips Healthcare.
    2. Provided Xcelera technical and application support to doctor's offices and hospitals for echo and cath lab image management workflow.
    3. Managed Xcelera user profiles, demographics, roles, and permissions.
    4. Advised customers on required hardware (workstations, printers, NAS, SAN, etc) and software requirements.
    5. Verified contract status in entitlement tools. Developed all CSR customer support processes.
    6. Analysis and reporting solution for healthcare providers, designed for the best possible diagnosis and treatment decisions at the point of care.
    7. Great customer service, patience, multi-tasking capability, working as a team player.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communications

Customer Solutions Representative/Executive Resume

Headline : Highly motivated and self-oriented professional with exceptional leadership, customer-oriented employee and communication skills. Solid track record with consistently meeting and exceeding company goals.

Skills : Skip Tracing, Customer Service, Sales.

Description :

    1. Answer an extreme volume of inbound calls and assist customers with billing inquiries, activate new equipment, cancel accounts.
    2. Activations Specialist Activate service for new customers.
    3. Assist customers in determining the best plan and going over 1st bill expectations.
    4. Retention Specialist Evaluate customers' reasons for canceling and attempt to mitigate issues.
    5. Customer Solutions Teammate Provided accurate and appropriate information in response to customer inquiries.
    6. Customer Care Representative Assist customers in opening accounts, ordering device upgrades, fulfilling warranty replacement issues.
    7. Perform 1st level troubleshooting for device & network issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Solutions Representative/Director Resume

Objective : To maintain a rewarding and challenging career with an established organization that will utilize strong knowledge and experience in the customer service industry.

Skills : MS-Office, Customer Service.

Description :

    1. Assist customers via phone setting technical service for home appliances.
    2. Help customers with any problems they are having with appliances or experience with Sears.
    3. Changes to orders based on both internal and external needs. Always made sure that the customer is satisfied with the resolutions that were provided.
    4. Save sales by presenting customers with concessions that met up to their needs.
    5. Provided empathy assurance and acknowledge the customer needs, for quality purposes.
    6. Volunteered in shadowing, where new employees were able to sit and learn how to work systems and manage calls.
    7. Retain customers and resolve escalations as well as up-sell Comcast products to best suit customer's needs
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Customer Solutions Representative/Technician Resume

Headline : Reliable and hard-working professional seeking a position as a Customer Service Representative, offering profound ability to address customer questions and concerns in a friendly and professional manner.

Skills : Sage100/MAS, Multi-tasking, SAP Experience, AS 400.

Description :

    1. Receive and process Customer orders received via phone, fax, and EDI.
    2. Provide exceptional customer service by anticipating customer's needs to minimize customer emergencies.
    3. Ensure changes are communicated to and coordinated with appropriate departments and salespeople.
    4. Primary contact that domestic cheese customers have with LFC Resolve customer complaints, emergencies, problems/issues.
    5. Prepare and fax daily and weekly price confirmations to cheese customers.
    6. Provide price updates when necessary due to changes in ship dates or products.
    7. Work closely with the salesman and communicate any customer issues or complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Communications

Customer Solutions Representative/Co-ordinator Resume

Objective : Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills : MS-Excel, Technical Skills.

Description :

    1. Responsible for all aspects of customer retention, customer orders, billing resolution, account maintenance, and product usage.
    2. Defused volatile customer situations calmly and courteously. Skilled in working with clients on product operation, systems, and functions.
    3. Accurately documented, researched and resolved customer service issues.
    4. Mastery of customer service management systems and databases.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    6. Acted professionally and patiently when addressing negative customer feedback.
    7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sociology

Customer Solutions Representative/Analyst Resume

Objective : To obtain a challenging and rewarding Sales Management position where can apply and expand knowledge of Business Ownership, Customer Service, Sales, and Management in an environment.

Skills : MS Office, CRM, Office 365.

Description :

    1. Answering questions, concerns, and inquiries from internal and external Customers generated from Incoming calls Emails Online Chats 2.
    2. Entering repair requests through an AS400 program and answering any repair questions.
    3. Repair, providing Manufacturer information and numbers to the customer as an alternative.
    4. Entering and handling Return requests through an AS400 program.
    5. Warehouse up to date on what returns are coming back and what Vendor to send them to once received.
    6. Sound decisions under little supervision while maintaining compliance.
    7. Solving Canadian warehouse issues arising from a return.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sociology

Customer Solutions Representative/Director Resume

Objective : A dedicated, self-driven individual looking for a long term position within a stable company. Look forward to bringing positive energy and excellent skills to company.

Skills : MS-Excel, Communication Skills.

Description :

    1. Positive impact on the company while working to resolve any issues a customer may have.
    2. Strong problem-solving skills and working as a team with peers, to reach a resolution to any questions, issues, and concerns a customer may have.
    3. Easily navigate through various programs: Microsoft Word, Excel, PowerPoint, and Outlook as well as, admin programs.
    4. Answer phone calls, emails, and work in delivering weekly meetings to my team.
    5. Work with businesses in setting up their websites and ensuring they function correctly.
    6. Troubleshoot any technical issues customers would have with mobile devices and computers.
    7. Provide services to customers such as order placement or account information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General

Customer Solutions Representative/Executive Resume

Headline : A position as a Customer Service Representative Ability Summary Experience in receiving and disbursing money in establishments, including the use of electronic scanners, cash registers, and related equipment.

Skills : Computer Skills, Phone Etiquette.

Description :

    1. Open up new Savings or Checking accounts from our customers over the phone through income calls.
    2. Need to always highly authenticate our customers. Take applications for loans-including mortgage loans and credit cards.
    3. Give the status of applications and transfer customers to appropriate departments if needed.
    4. Transfer calls to identity theft protection, business banking, refinance mortgages departments.
    5. Assist customers and ask questions to suggest products and services make sure we are meeting the customers' financial needs.
    6. Assist customers over the phone solving their concerns and sales.
    7. Answer inbound calls and give information to callers and take messages, or transfer callers to appropriate individuals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Vocational In Business

Lead Customer Solutions Representative Resume

Headline : Social Media experience Training in Cinematography, Video Editing, and Production Design. Seeking to apply strong interpersonal and production skills to benefit organization through innovation.

Skills : Adobe Premier CS6, Final Cut Pro, Social Media Marketing.

Description :

    1. Provide excellent service to all customers entering the center.
    2. Educate customers on services available and identify community resources to assist with customer needs.
    3. Assist customers registering on WorkInTexas.Com and ensure an application is properly completed to and obtain the best job-matching results.
    4. Interview customers to record and assess employment information to determine customer needs, run job matches, and make quality referrals.
    5. Work closely with the Business Solutions Unit to assist with employer needs.
    6. Monitored companies' Social Media accounts. Facilitate UI, General Orientations, and Job Readiness Club.
    7. Conduct searches to find needed information, using the housing database and sources such as the Internet.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Theatre Box Office Assistant

Asst. Customer Solutions Representative Resume

Objective : Secure a customer service or similar position within a progressive organization where can continue to give all and achieve personal satisfaction from helping others.

Skills : MS-Excel, Customer Service.

Description :

    1. Scheduling Food share and Badgercare renewals and interviews.
    2. Canceling any appointments that need to be canceled. Making sure appointments were scheduled correctly.
    3. Customer service, answering phones, computer proficiency, problem-solving on cases, data entry.
    4. Data entered in computer is correct as in all changes added also. Making sure there is communication and that they have all the information needed for their case.
    5. Communication skills both written and verbal through email, phone or fax.
    6. Call members to let them know what is going on with their case.
    7. Resolve customer's complaints or answer customers questions regarding policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Customer Solutions Representative Resume

Summary : Administrative support professional offering versatile office skills and.Also able to juggle multiple priorities and meet tight deadlines without compromising quality.

Skills : MS-Office, Communication Skills.

Description :

    1. Assist customers with all issues and/or complaints by multi-tasking through several systems including CSG and ICOMS.
    2. Educate customers with a detailed description of their accounts.
    3. Accept credit card and check payments over the phone.
    4. Assist in the Third Part Verification process on all customers that require this step to proceed with receiving services.
    5. Verify all accounts before making any changes to customers' accounts.
    6. Transfer, connect, disconnect, remove and add services to the new or existing service addresses.
    7. Retain customers that are calling in to disconnect services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Customer Solutions Representative Resume

Summary : Experienced and accomplished Customer Service Specialist with familiarity looking to implement prior job skills, personal observations, as well as outreach experience into serving our community.

Skills : Technical Skills, MS-Excel.

Description :

    1. Execute and administer credit programs and collection procedures.
    2. Assist with taking payment to apply to invoices.
    3. Demonstrate general math skills to assist with everyday inventory reports.
    4. Help manage road salt piles at different locations across the U.S as well as Canada.
    5. Handling freight and terminal payments when needed.
    6. Charge of Supply Chain Coordination as well as accounts payable.
    7. Computer skills include Experience in SAP, Microsoft Office: Excel, Access, and Word.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Business Management