Customer Support Coordinator Resume Samples

A Customer Support Coordinator takes responsibility for coordinating the efforts of the Customer support team and provides an immense level of customer service to customers as well. A professional Customer Support Coordinator Resume mentions the following core duties and tasks – managing customer service employees; maintaining compliance with policies and procedures; offering excellent customer service; displaying extensive product knowledge; overseeing the work of the staff; promoting the vision of the company; handling customers’ complaints; conducting regular training sessions.

The nature of the job demands the following core skills and competencies – strong communication skills; the ability to lead and promote the objective of the organization; outstanding product knowledge and management skills. Employers normally don’t want anything further to a high school diploma or GED. However, to grow in this line, a degree would be needed.

Customer Support Coordinator Resume example

Customer Support Coordinator Resume

Summary : Customer support coordinator with 6 years of experience in a call center. Results-focused and recognized leader lauded by management for delivering the highest levels of customer service with diligent follow-up.

Skills : Customer Service, Data Entry, Computer, Management.

Description :

    1. Worked with internal teams across the company to identify integration needs upstream in the sales pipeline.
    2. Performed  duties  as assigned and worked as a team with team members at all locations.
    3. Maintained and updated salesforce quoting and verified accuracy on Sales Orders.
    4. Worked with pricing manager to determine quick and accurate resolution to pricing discrepancy situations.
    5. Determined root cause of order entry errors and new orders, credit requests.
    6. Managed relationships with vendors whose platforms provide technology or integration services to the customer su
    7. Rolled out new integrations and identified areas for improvement.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Marketing


Customer Support Coordinator Resume

Objective : To obtain a successful experience in customer support coordinator within the firm and to enhance my problem-solving and trouble-shooting and sales staff support experience.

Skills : Customer service, Adaptability.

Description :

    1. Represented the Dealer Sales Lane at the location on sale days as well as promoted services.
    2. Worked with  department managers, market sales team, and other coordinators to ensure proper functioning of the company.
    3. Worked directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
    4. Demonstrated professionalism and sincere appreciation for the business relationships that have been established .
    5. Investigated, troubleshooted and resolved customer problems and issues.
    6. Served  as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
    7. Assisted with customer care issues and responded to  inquiries, problems, or concerns in a professional manner and escalated as necessary.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Customer Support Coordinator Resume

Objective : To obtain a position that will enable me to use my strong organizational skills, educational background, and use my communication knowledge.

Skills : Microsoft, Excel, Power Point, Good communication skills.

Description :

    1. Managed projects and participated as a project member on Customer Service initiatives.
    2. Prepared timely reports to management on results of these programs.
    3. Assisted with call overflow or customer input overflow during high volume periods in the call center.
    4. Followed up with customer to get minimum information then distribute the issues to a technician as appropriate.
    5. Handled overflow inbound and outbound calls in a call center with the goal of decreasing Abandonment rate . 
    6. Responsible for handling customer satisfaction data gathered and reported for the department.
    7. Provided monthly customer satisfaction reports to management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Marketing

Customer Support Coordinator Resume

Headline : Customer support professional with experience in office administration, insurance sales, verification, billing and support, along with customer service in and out of call center

Skills : Adobe Photoshop,Data Entry, Computer skills.

Description :

    1. Assisted in providing mentoring, coaching and feedback to team members.
    2. Researched and resolved problems in a timely manner.
    3. Assisted the callers by helping them understand the need for additional information to complete the benefits of investigation process.
    4. Initiated outbound telephone calls to  help explain the complaint.
    5. Provided team and cross functional department managers with support to understand customer processes, and turnaround times.
    6. Identified and escalated concerns received from customers  so that corrective action can be pursued accordingly.
    7. Assisted in tracking PTO requests, completed ad hoc projects related to claim processing or operational activities 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA

Customer Support Coordinator Resume

Objective : Detailed oriented customer support coordinator with experiences in sales for growth in company and coordinator has to read between the lines to get to the root of the problem.

Skills : Microsoft Office, Management skills, Customer handling skills , Communication skills .

Description :

    1. Defended and supervised a  annual department budget.
    2. Implemented a POS software that eliminated redundancy and reduced costs  annually.
    3. Supervised retail sales, including staff, inventory, equipment, fiscal oversight, and nightly close.
    4. Conducted a thorough inventory audit of retail supplies and marketing current materials to retail customers.
    5. Designed and monitored inventory controls, liquidating obsolete materials.
    6. Reduced warehouse space requirements , returning unneeded space to higher and best use.
    7. Supervised equipment maintenance and staff Increased sales to retail customers .
    8. Interfaced with customers and sales representative to handle sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
A.s in sales

Customer Support Coordinator Resume

Objective : Experienced sales coordinator with 5 years of customer service, operational and training experience in customer suppor including requests for pricing, ordering, activation, order status, training enrollment and requests for invoices.

Skills : Adobe Acrobat, , Microsoft Excel, Microsoft Powerpoint.

Description :

    1. Instructed  customers on use of equipment and software for  on the phones and in classroom setting.
    2. Answered customer inquiries using various mediums concerning systems operation.
    3. Recommended or performed minor remedial actions to correct problems based on knowledge of system operations.
    4. Determined whether problem is caused by hardware such as modem, printer, cables or telephone.
    5. Coordinated with co-workers to research problem and finds solution.
    6. Handled programmers to explain software errors and/or to recommend changes to programs.
    7. Assisted customers in refreshing damaged files required to run  software including operating system .
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.s In BA

Customer Support Coordinator Resume

Objective : Over 2 years of Customer Support Coordinator experience in administration of enterprise applications for software, finance,and telecommunications domain and successfully executed every project within the integration timeline and able to deliver results with no failures.

Skills : Customer Relationship Management, Personnel Management, Recruiting.

Description :

    1. Worked with manager to develop and achieve quarterly personal development goals. 
    2. Greeted telephone clients  and managed Heavy telephone call volume.
    3. Performed general clerical duties and typed telephone messages to all departments and staff.
    4. Screened telephone calls and delegated messages to responsible individuals/nursing staff.
    5. Maintained client and employee databases for mailing and communication projects.
    6. Actively participated in company, department, and team meetings and training's. Contributes towards department and team-wide projects. 
    7. Worked independently, or with little supervision, as well as part of a team.
    8. Responded to service desk calls, email, or other electronic communication requests for service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA

Customer Support Coordinator Resume

Summary : Customer service professional with dedication, and creativity to meet client needs with focus on integrity, reliability and efficiency and supported existing customers with care and empathy when issues do arise.

Skills : Google Docs, Mac OS X, project Management, Quality Assurance.

Description :

    1. Served as primary point of contact for all marketplace account senior managers and field sales force for trading marketplace.
    2. Trained new hires regarding marketplace and trading activities.
    3. Prepared and distributed order status reports, including follow-up with marketplace sellers.
    4. Managed routine discussions with sellers and traders regarding inventory needs.
    5. Managed complete trade activity, including resourcing product for all retail buyers.
    6. Implemented yearly cost savings program based on best logistics for location product sourcing warehouses.
    7. Provided assistance to traders and Retail Grocery and account managers by addressing inquiries and issues promptly in accordance with departmental standards.
    8. Assessed, clarified and validated customers' needs while maintaining high satisfaction rating by successfully engaging with distributors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Arts

Customer Support Coordinator Resume

Objective : To obtain a secure, challenging position within a progressive growing organization which allows me to utilize my customer support skills in diverse areas of order, revenue management.

Skills : Microsoft Office, Problem solving skills, Computer skills.

Description :

    1. Responsible for all aspects of Frontline call coordination.
    2. Maintained above average service while delivering professional, phone-based Customer Service.
    3. Handled call routing, documentation, and processing the customer's request.
    4. Completed all this within the scope of Call receipt and  assisted engineers in delivering quality service of internal and external customers.
    5.  Provided helpful, professional, courteous assistance to all customers Internal and External.
    6. Provided information on insight and  about products by utilizing tools such as catalog and website. 
    7. Identified and resolved system hardware problems with the assistance of hardware or escalate to resolver teams.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Customer Support Coordinator Resume

Objective : Dedicated Customer Service coordinator motivated to maintain customer satisfaction and contributed to company success being highly enthusiastic professional with 5 years of client interface experience.

Skills : Management, Customer Service, Computer, Organizational skills.

Description :

    1. Provided order status and route customer to appropriate Department or Sales Professional.
    2. Maintained up-to-date policies regarding payments and returns.
    3. Cross-trained and provided back-up for other customer service representatives when needed.
    4. Resolved product issues and shared benefits of new technology.
    5. Expressed appreciation and invited customers to return to the store.
    6. Regularly sought opportunities to  sell and add on additional merchandise.
    7. Generated leads for new sales through telephone and email contact with customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
A.S in science.