Desktop Support Tech Resume Samples

As a Desktop Support Tech, the person acts as the first point of contact for customers or clients when something goes wrong with their desktop or networks. The major duties seen on the Desktop Support Tech Resume include – providing remote desktop support, providing assistance over the phone, troubleshooting various computer issues; formatting and installing desktop and laptop applications; coordinating with vendors and suppliers; troubleshooting domains; testing network connectivity issues; and solving local and remote computer problems.

Those interested in this occupation must denote on the resume such abilities as – hands-on experience with various operating systems; working knowledge of computer peripherals and office automation products; knowledge of network security practices and anti-virus programs. Engineering education is commonplace among job applicants. Some employers prefer those with a GED or high school diploma if they can demonstrate sufficient IT work experience.

Desktop Support Tech Resume example

Desktop Support Tech Resume

Objective : To obtain a position in IT Support allowing to use strong customer service/computer skills and to grow in knowledge in the IT field.

Skills : Microsoft Office, Microsoft Windows, Programming.

Description :

    1. Provided on-site technical support for all IS equipment, including computers, monitors, printers, paper and barcode scanners.
    2. Worked closely with analysts and technology specialists to troubleshoot.
    3. Resolved any systems issues in a timely manner.
    4. Worked with service contract providers and vendors to repair and upgrade hardware and software systems.
    5. Worked with network team to support and troubleshoot wired and wireless network connections, patch new connections in wire closets,.
    6. Maintained network standards at all business locations.
    7. Troubleshought Active Directory issues for user accounts and computers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate's In Networking


Jr. Desktop Support Tech Resume

Objective : Proven Desktop Technician with over 12 years of experience in various computer industries. Fluent in Windows Operating Systems and Office applications.

Skills : Windows 7, Active Directory, Windows 8, Print Servers, Desktop Support, Remote Help Desk.

Description :

    1. Maintained workstations and applications.
    2. Troubleshought of workstations and applications Queue.
    3. Setup Websites for user by changing DNS records.
    4. Wrote procedures on job functions.
    5. In charged of Daily/Weekly Backups.
    6. Set up e-mail accounts for users.
    7. Reimaged computers and software.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS In Liberal Arts


Desktop Support Tech I Resume

Objective : Computer Support Technician with over five years' experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills.

Skills : Customer Service, Microsoft Windows.

Description :

    1. Served as Project Lead during the Windows 7 Upgrade.
    2. Traveled to Dr Offices to perform upgrades or to troubleshoot issues.
    3. Used SCCM to push software to computers.
    4. Provided first level support to office of 30 workers Log tickets, investigate and research issues, communicate status update to end-user and IT.
    5. Migrated operating systems from Windows XP to Windows 7.
    6. Managed local user rights.
    7. Joined new computers to existing domains Successfully migrated user.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
CIS

Desktop Support Tech II Resume

Summary : Skilled IT professional providing PC, server and remote technical support. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.

Skills : VMWare, Active Directory, Cisco IOS, Routers, Switches & Subnetting.

Description :

    1. Set up and managed Domain Accounts in Active Directory 2003.
    2. Managed and Updated Active directory on a daily basis.
    3. Set up new email accounts and manage all email accounts Via Ip-switch email server.
    4. Maped network drives and printers, Configure laptops, Install & set up Ip Phones, image & test hard drives.
    5. installed hard drives, memory cards, batteries, VGA cards, setup VPN so Executives can RDC.
    6. Opened & managed all helpdesk tickets through Footprints ticketing system, completing all tickets within the 48 hour deadline.
    7. Answered Incoming emails and phone calls to helpdesk, assign tickets to proper depts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AA In Automotive Technology

Desktop Support Tech/Representative Resume

Objective : An independent contractor cargo van owner-operator for hire. Also have a hybrid car that can do medical runs and other small deliveries. Ambitious, dependable, can communicate effectively and looking to advance opportunities in the transportation and logistics field.

Skills : Helpdesk, Call Center, Desktop Support, Driving 26 Foot Box Truck, Long Haul Cargo Van Expeditor, Courier.

Description :

    1. Installed network printers on end-users PCs.
    2. Added PCs to the domain and place users into the specified domain groups.
    3. Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
    4. Utilized GovLan Remote Control V8 and Remote Desktop Connection to properly assess and troubleshoot the end-users issues.
    5. Created and repaired outlook profiles.
    6. Provided technical support to over 10,000 students and teachers.
    7. Provided expertise and technical knowledge about an application or suite of applications.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MS

Sr. Desktop Support Tech Resume

Summary : IT Manager with six years of IT experience ensuring successful and efficient operation of county-level government's information technology infrastructure. Professional leadership, communication, and mentoring in management experience, while setting the expectation for providing excellent customer service and bringing impactful development.

Skills : Customer Service, Dependable, Detail Oriented, Adobe Photoshop, Bilingual.

Description :

    1. Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    2. Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
    3. Setup and configure iPhone and iPads on our Good/Airwatch Server.
    4. Setup and configure Blackberry's on the blackberry server.
    5. Configured and installed network printers on a print server.
    6. Identified, isolated and repaired computer software/hardware.
    7. Troubleshot network connectivity, network printing and user account issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Finance

Jr. Desktop Support Tech Resume

Objective : Find a career opportunity that will allow to utilize skills, expand capabilities, and assume additional responsibilities so that may be recognized as a valued member of the company.

Skills : System Network Administration, Customer service.

Description :

    1. Migrated users from XP to 7.
    2. Responsible for imaging/building via Symantec Ghost.
    3. Verified SCCM software packaging.
    4. Performed post-deployment QA.
    5. Conferred with every user individually to get them acclimated with their new build.
    6. Responsible for ensuring network connectivity & deployment of scientific instruments.
    7. Integrated and tested activities by migrating applications from development to operational environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In IT Security

Desktop Support Tech/Developer Resume

Objective : Seeking employment where can expand knowledge, and be able to apply skills, and training to benefit the people and the company work.

Skills : Active Directory, Computer, Networking, Windows Xp, Windows 7, Customer Service.

Description :

    1. Installed Card Readers and keyboards as needed.
    2. Respond to Helpdesk calls using Magic ticket generating system.
    3. Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
    4. Setup and configure Blackberry's on the blackberry server.
    5. Managed Active Directory (Created Accounts, Added Customers to Directories, and Reset Passwords).
    6. Supported as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods.
    7. Identified, isolated and repaired computer equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Desktop Support Tech/Executive Resume

Headline : Experienced in a diverse skill set of Data and Telecommunications platforms from simple cabling and Telephony to Multi-tiered WAN, MAN and LAN infrastructures and Operating Systems.

Skills : Web Design, Multi-tiered WAN, MAN and LAN infrastructures.

Description :

    1. Installed computer throughout Sacred Heart, Mt.
    2. Insured correct PC's were placed in the right location.
    3. Managed to insure a clean and safe work environment.
    4. Built and installed Workstations on Wheels, Tandem Arms, Sit Stand Ergotron Arms and many more computer related equipment.
    5. Supported and resolved issues as it relates to ibm peripherals, equipment and services.
    6. Provided reporting and feedback to management through documentation and appropriate daily turnover reporting.
    7. Performed helpdesk duties remotely to greatly satisfy internal and external customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Applied Science

Desktop Support Tech Resume

Headline : Experience with both Novell and Microsoft servers. Experience and expertise will prove beneficial in the support of NetWare servers and Microsoft servers.

Skills : Desktop Support, Troubleshooting, Troubleshooting, Team Leadership.

Description :

    1. Responsible for 600 end user and Executive supports for corporate office, Tier II support help desk tickets.
    2. Setup, configure and install the workstations for users.
    3. Install and configure CICS Arrow Mainframe application.
    4. Image workstation using bootable media.
    5. Install local software as requested by end users.
    6. Perform the hardware inventory and update them in ISM tracking system.
    7. Provide remote support for users working from home.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Novell Network Management