A Director Of Client Relations takes charge of creating and nurturing long-term relationships with customers. While the job duties vary based from setting to setting, the following are certain core tasks seen on the Director Of Client Relations Resume – solving issues that arise from customers; building relationships with key employees among customers; creating plans for addressing client’s business needs; advising clients on creating profitable processes; scheduling regular meetings with customers; acting as a point of contact for complaints; escalating issues as needed; helping the sales team in up-selling and cross-selling; studying competition to find new ways to retain clients; and setting sales and revenue targets.
The most sought-after skills for the post include the following – a proven track record of meeting and exceeding sales; background in client service; industry knowledge, experience in tracking relevant KPIs; and working knowledge of CRM platforms. Eligible resumes make mention of a degree in the field of business administration.
Objective : Director of Client Relations is responsible for all client relations across the company. This includes handling all client inquiries, including sales, support, and service. The Director will be the primary contact with customers and internal clients in order to provide great customer service and ensure a positive experience.
Skills : Microsoft Office, Salesforce, Sales, Tigerpaw CRM.
Description :
Assisted high net worth private families in analyzing all their domestic staffing needs and provide solutions.
Worked closely with heads of households, family wealth managers, estate managers, and personal assistants.
Managed multiple clients efficiently.
Worked with the recruiting managers to effectively screen candidates.
Created marketing strategies to increase customer base.
Built social networks to attract new customers.
Provided a high level of customer service for clients.
Experience
2-5 Years
Level
Junior
Education
Diploma
Director Of Client Relations Resume
Summary : Creative, detail-oriented, and personable team player able to proactively manage quickly changing priorities, schedules, and highly sensitive/confidential correspondence and information.
Managed client relationships for the regions with yearly recurring revenue of $9M which represented 15% of the firm's annual recurring revenue.
Managed technical and client relationship staff and served as an escalation point for client issues.
Collaborated with business development in initial client engagement activities around presentation, resource planning, and pricing options.
High employee retention in an industry that often suffers from staff turnover.
Averaged tenure across the regions managed exceeded 4 years.
Mentored and cultivated staff to greater roles within the company.
Maintained all aspects of client files including monthly household balance reporting, new and departing client paperwork, trade order confirmations.
Experience
7-10 Years
Level
Management
Education
BA in Economics
Director Of Client Relations Resume
Headline : Marketing manager with experience in business development, client and public relations, digital media marketing, multimedia campaigns, event planning and promotions, e-Commerce website, and communications.
Skills : Microsoft Office, Project Management, Analysis.
Description :
Created and maintained relevant partnerships with key organizations, agencies, businesses, media, events, and resources.
Obtainedaccounts, clients, and resources for e-commerce websites, advertisement campaigns, and events.
Contributed to web design research and analysis, assisted in content curation and management, social media, targeted ad campaigns.
Conducted trade contracts, negotiations, and cross-promotions with various entities.
Obtained Sponsors, trade contracts, and cross-promotions with various entities.
Assisted owner in increasing revenue and profitability of the business to nearly 300%.
Successfully converted user web activity into sales by obtaining valuable assets and working partnerships with various media, organizations, and agencies.
Contributed to growth of 500,000 monthly website hits to current 2m+ monthly website hits and from 100,000 unique monthly visits to 350,000+ unique monthly visits.
Experience
5-7 Years
Level
Executive
Education
BS in Marketing Management
Director Of Client Relations Resume
Objective : Seeks to utilize experience in branch management, sales, collections, and customer service to benefit a professional service company, Establishing brand identity for the websites, marketing materials, promotional materials, and social media sites.
Skills : Work Force Management, Call Quality Assurance, Training & Course Development.
Description :
Resolved customer complaints or answer customers' questions regarding policies and procedures.
Supervised the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
Trained or instructed employees in job duties or company policies or arrange for training to be provided.
Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Computed figures such as balances, totals, or commissions.
Experience
2-5 Years
Level
Junior
Education
BS in Information Technology
Director Of Client Relations Resume
Objective : Versatile professional with extensive experience in sales, operations, and management. Ability to evaluate and fast-track inbound, outbound, and business-to-business leads, assess challenges, and strategically problem solve in order to expand customer portfolio and create measurable increases in profitability.
Skills : Microsoft Office, SEO, Analytics, Customer Relations, Customer Service, Direct Marketing, Marketing, Data Entry, Sales, Sales, Google Analytics, HTML, WordPress, Recruiting, Recruiting, Training, Team Building.
Description :
Developed specific strategy and sales plan for each individual client supporting ROI.
Responsible for the engagement and excitement of consumers with the brand.
Placed brands on advertising outlets such as print, radio, online, etc.
Provided staffing and training for the promotional team at event activations.
Generated market research before and after each specific campaign to define target markets and improve strategy.
Drastically increased social media engagement for all clients by providing a systematic approach to targeting a key audience and providing relevant and innovative content.
Gathered press to attend NFL events including TMZ, Spike, Fox TV, AOL, Madden, GamerFitNation, and more.
Budgeted, set up, and managed 25 activations for Borgata Online Casino in which the promotional team obtained over 20,000 emails resulting in a 10% return in online casino sign-ups.
Experience
0-2 Years
Level
Entry Level
Education
BA in Marketing & Psychology
Director Of Client Relations Resume
Summary : A leader in product management and marketing with great vision and strategy. Highly successful in developing ideas and turning them into high revenue products, and taking the existing products to new heights and into global markets.
Skills : Sales, Customer Service, Microsoft Office.
Description :
Responsible for managing 23 clients in diverse fields, representing over 50 annual events, including industry functions, webinars, presentations, exhibitor advisory meetings, and dinners/entertaining events, with on average 20K attendee per event.
Succeeded as a liaison between sales and operations, identifying client objectives and achieving CSI profitability benchmarks year after year.
Developed profitability analyses and use of labor statistics to create sales contracts with detailed pricing summaries.
Collaborated on new sales presentations, including leading webinars and client set-up and post-show meetings, contributing to an average sales closing rate of 75%.
Developed a new process for building client registration specifications and event set-up documents, thereby ensuring a smooth client experience.
Implemented a proactive service plan to ensure leading-edge service.
Managed and fulfilled special client requests and specifications, drawing on CSI research to ascertain feasibility, costs, and realistic delivery timetable.
Experience
10+ Years
Level
Senior
Education
BA in Public Relations
Director Of Client Relations Resume
Objective : Having a strong work ethic and over 20 years of experience working in the insurance industry in several capacities. Worked, and continue to work, in many different areas of the group health arena, from self-funded plans to fully-insured plans, consumer-driven health plans, flexible spending accounts, COBRA and HIPAA administration, ACA compliance, client relations, provider networks, pharmacy plans, and medical management of claims.
Skills : Build Relationships, Collaboration And Teamwork, Customer Service/Sales, Marketing, Human Resources, Staffing.
Description :
Acted as a liaison between the employer and the insurance company.
Expanded business to include services mentioned above.
Instrumental in the development of an innovative HSA product.
Coordinated HCMTI group health plan benefits.
Advised employer groups about federal legislation applicable to their group health plans.
Involved in the marketing of services to agents and employer groups.
Advised employers regarding self-insurance contracts and services.
Experience
2-5 Years
Level
Executive
Education
BA in Business Administration
Director Of Client Relations Resume
Headline : A challenging position in sales, utilizing exceptional communication skills, a distinguished track record in customer service, and excellent client relationship management. Adept at learning new concepts and methods quickly, working under pressure, and communicating ideas clearly and effectively. Highly motivated professional with a winning combination of detail-oriented preparation and excellent public relations skills.
Skills : Customer Service, Microsoft Office Suite, Hospitality, Emergency Animal Management And Care, Venipuncture, Cornerstone Software, HCIT Software.
Description :
Prepared and presented all client portfolio review materials to post-service clients who have gone through our process on a semi-annual basis.
Assisted in the development and maintenance of client investment portfolios and investment reports.
Successfully constructed new account proposals for all fee-based platforms as well as mutual fund portfolios after analyzing the client's risk tolerance and investment needs.
Oversaw compliance audits of the office by ensuring client files are up to FINRA standards.
Provided operational training to new hires.
Effectively communicated with money managers, financial advisors, and third parties to aid in compliance, accuracy, and to resolve account issues regarding funds, documents, and trade issues.
Processed and monitored new account transfers and investments and assist clients with general requests.
Demonstrated professional experience responding to client concerns with tact and diplomacy in a timely manner.
Managed and maintained our client relationship management system.
Experience
5-7 Years
Level
Executive
Education
MS in Chemistry
Director Of Client Relations Resume
Objective : Director of Client Relations is responsible for the development and management of the company’s relationship with its key customers. Strategic partner in gaining business from these clients.
Skills : Microsoft Office, Social Media Marketing.
Description :
Hold a position on the board of directors to provide direction and advice to help the corporation achieve its goals.
Monitored financial planning and prepare budgets.
Maintained professional and productive relationships with clients and resolve problems swiftly.
Handled all incident reports for the company by investigating, updating clients of any findings, implementing new safeguards or procedures to minimize or eliminate the risk of occurrence.
Created and presented monthly and quarterly reports for clients and discuss areas of opportunity to increase performance.
Negotiated, drafted, and implemented all client contracts.
Coordinated, designed, and set up over twenty different company trade shows and marketing events marketing towards the different clientele.
Experience
2-5 Years
Level
Junior
Education
B.B.A. in Management
Director Of Client Relations Resume
Objective : Director Client Relations, with a reputation for creating a high-performance culture, instilling accountability for exceptional customer service, and fostering an environment of continuous process improvement at all levels of the organization. Excellent leadership qualities consistently recognized for superior customer relationships, both internal and external.
Skills : Proficient in Microsoft Word, Outlook, Excel, SharePoint, Publisher, and PowerPoint.
Description :
Worked with the disabled and assist in integrating them into the community.
Attended PPT meetings Work in conjunction with Department Children Families.
Reviewed and established goals and objectives for adolescence with emotional/behavioral issues.
Implemented behavioral modification plans.
Performed new hire interviews.
Made certain that all staff submit their paperwork in a timely fashion.
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