The Director of Guest Services will oversee the Guest Service officer’s activity and also make sure that customers are given an excellent hospitality service. while the exact duties vary based on the size and location of the facility, the following are certain core tasks that are mentioned on the Director Of Guest Services Resume – managing the check-in process, hiring and training employees, gaining feedback from guests, handling customer complaints; assisting front desk management and operations; monitoring all quality issue complaints, and analyzing problems in hotels and providing solution for the same.
A well-written resume makes mention of the following capabilities – huge experience in providing an optimal level of guest services, outstanding knowledge of hotel departments; immense ability to multitask; skillful in providing optimal guest services; proficiency in rendering exceptional facilities to the guests; and strong communication skills. Most of the large hotels pick resumes that display a degree in hospitality management.
Summary : Enthusiastic individual with 5+ years of customer service and hospitality knowledge. Spirited to help others and treat everyone with respect.
Delived a personalized & heartfelt greeting, warmly welcome VIPs, returning guests, group organizers, recovery guests and a multitude of other hotel related VIPs.
Supported to the Front Desk team when necessary, including but not limited to checking guests in and out with the interface, billing issues, reservation requests.
Inspected all VIP guest rooms, showrooms for site inspections and property tours prior to arrival.
Maintained a diligent vigilance of activity in the lobby, constantly looking for ways to assist guests or front office staff.
Oversaw hotel guest experience in public spaces including the lobby, pool and F&B outlets.
Resolved and recovered guests' issues in real time.
Reviewed arrivals for the day and the following day, ensuring proper profile notes and guest requests are being executed.
Experience
7-10 Years
Level
Management
Education
Business
Sr. Director Of Guest Services Resume
Summary : An adaptable and ambitious senior manager, with a successful record of accomplishment in guest services, front-office operations, training and development, curriculum development, social media management, and data analysis. Established capabilities in reservation management, presentations, field marketing communications, human resources tasks, budget control, survey distribution and analysis, corporate communications and restaurant operations.
Skills : Hotel Management, Customer service.
Description :
Responsible for overseeing all customer engagement through high volume e-mails, website functionality, database management, social media reports.
Gathered, analyzed, and delivered weekly guest complaint trends and updates to regional team and field.
Highly organized, presented quarterly trends, projects, and training material to venture partners.
Collaborated with marketing team to ensure field and guest understanding on new policies and limited time offers.
Communicated daily to field and operating partners on resolving guest issues and inquiries guest feedback and compliments.
Created monthly reporting regarding these issues and trends for all 66 restaurant locations and ran end-of-month reports.
Processed gift cards and sent to guests.
Experience
10+ Years
Level
Senior
Education
B.A. In Communication Studies
Lead Director Of Guest Services Resume
Summary : Interested in a management position applying exceptional customer service abilities, interpersonal skills, organization skills, staff supervision experience, general office procedures, financial proficiency with attention to details and extensive property maintenance knowledge.
Skills : MS Word, Excel, PowerPoint, Quickbooks.
Description :
Coordinated activities across multiple departments to ensure achievement of daily and longer-term objectives.
Responsible for department's financials.
Deconstructed complex issues to create manageable tasks and metrics for measuring achievement.
Worked in conjunction with other team members to create a cohesive and efficient facility.
Responsible for active phone inquiries providing detailed information on the center.
Maintained existing client relationships as well as encouraging new clients to visit the center.
Interacted with clients to discuss and confirmed reservations and secured them on the calendar.
Experience
10+ Years
Level
Senior
Education
Business
Associate Director Of Guest Services Resume
Headline : Estate management position for high-networth principal Primary and secondary residences Equine properties International destination properties.
Skills : Microsoft Office, Cash Handling, Sales.
Description :
Created quarterly marketing eblast using constant contact sent to potential clients.
planned working closely with the group leader to ensure all details of their event are considered, well planned and executed.
Coordinated and presented tours of the conference center with potential clients to market the facility.
Worked closely with an outside Marketing consultant effectively bringing in new business and concentrating on incentives for maintaining past client relationships.
Maintained monthly and quarterly reporting for all activity at the conference center.
Worked as a team member performing cashier duties, product assistance and cleaning, accepted and processed deliveries, reconciled cash drawer.
Promoted to assistant manager, manager, then to Director of Guest Services.
Experience
5-7 Years
Level
Executive
Education
BS
Jr. Director Of Guest Services Resume
Objective : Focused on providing practical and economical solutions to organizational problems from a human relations perspective. Career reflects versatility and resourcefulness in making sound, independent decisions.
Skills : Fluent In Arabic, Guest servicing.
Description :
Monitored cash drawers in four checkout stations to ensure adequate cash supply.
Involved in the opening of the hotel.
Responsible for leading sales culture and driving sales performance.
Managed all relevant and defined associate issue processes, investigations.
Managed Front Desk Representatives Manager of Housekeeping Departments.
Oversaw operations of entire front office and outlets of 321 rooms.
Responsible of hiring, training & coaching of department associates.
Experience
2-5 Years
Level
Junior
Education
Master's In Accounting
Director Of Guest Services I Resume
Objective : A warm, friendly, energetic person looking to be part of a business team. Excellent written and verbal communication skills, ability to work with people in various roles.
Skills : Microsoft Office, Excellent written and verbal communication skills.
Description :
Developed and led the organization's guest services platform, including the training and management for all consumer.
Faced corporate and event staff.
Directed and mentored two direct reports and over 400 total team members.
Expanded guest service training organizationally to include all customer-facing business lines, including inside sales, premium service.
Developed a module-based training program that highlighted Dodger history, stadium upgrades, and issue resolution techniques.
Created the "Dodger Pride" employee recognition program, a fully-integrated guest services platform that provided incentives and acknowledgement for superior service and leadership.
Installed new web-based tools including an employee dashboard as well as incident management software to quickly disseminate information and revamp internal communication for efficiency and historical evaluation.
Experience
2-5 Years
Level
Junior
Education
Master's
Director Of Guest Services III Resume
Summary : Highly motivated individual who is driven to give superior customer service. Passionate about each day bringing a new challenge with guest contact.
Skills : Hospitality, Sales, Management.
Description :
Managed numerous departments such as Loss Prevention, Transportation, Shipping/Receiving, Front Door Valet and Overnight Operations, Key responsibilities included providing top quality service to hotel guests.
Reopeneded to hotel after complete renovation.
Provided all Security needs during renovation and development of new Spa.
Responsible for payroll and expense budgets.
Managed multiple departs such as Loss Prevention, Front Door/Valet, Transportation and Shipping Department Responsible for the Safety & Security of all guests & employees.
Identified trends of employee accidents and lowered workers compensation cost up to 80%.
Responsible for managing general liability claims & insurances.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Director Of Guest Services Resume
Summary : People Person, Corporate Culture Influencer and HR Director with 20+ years of progressively increasing management responsibilities. Expertise in compensation, talent acquisition, talent and leadership development, organizational design, and customer service driven culture to maximize business results.
Skills : Quickbooks, MS Office, Google Docs, Email Systems, Computerized Cash Register.
Description :
Worked with guests on a daily basis to ensure overall stay quality in a fast paced environment.
Made schedules for all front desk staff as well as various other departments Balancing multiple projects simultaneously while looking out for the .
Experienced in accounting and daily balancing.
Provided direction, support, and training for 100+ greeting and refreshment team members.
Created Guest Services handbook and training.
Conducted tours of the facility for new visitors.
Communicated to volunteers to motivate and appreciate their important service.
Experience
7-10 Years
Level
Management
Education
BA In Christian Education
Director Of Guest Services II Resume
Headline : A Business Administration Degree so can pursue a job in Hospitality Management and experience managing a high volume franchise.
Skills : Excel, Word, ADP, Quickbooks.
Description :
Reported to Departments included: ticketing, telephone sales as well as other aspects of marketing, housekeeping, wardrobe, parking and transportation.
Responsible for Departmental reorganization, redirection and retraining of existing staff and structure at the direction of the President and COO.
Ensured and provided flawless, upscale, professional and high class guest service experience.
Analyzed resident's feedbacks.
Managed Administration, Activity and Concierge departments, and supervised 8 employees and 15 volunteers.
Trained and performed all Administrative Assistant/Office tasks including: Switchboard, Inbound/Outbound Calls Customer Service.
Facilitated new hire orientation and training in the areas of Internal and External Customer Service.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Director Of Guest Services Resume
Objective : Experienced hospitality professional who partners with senior management to operate all property functions, build revenue and ensure guest loyalty.
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