Duty Manager Resume Samples

Duty managers handle customer service, security, and management concerns of the organization; working for multiple establishments like stores, fitness clubs, and hotels among others, these managers oversee the overall safety and maintenance of the premises. The duty managers normally have to disburse various roles and responsibilities such as – making sure that the employees deliver exceptional service to customers, ensuring customer happiness with the delivered service or product, delegating duties, helping in implementation of policies, motivating employees, assisting managers, handling cash, day-end checking, managing cleanliness and dealing with customer issues or complaints.

Skills expected from duty managers and incorporated in the Duty Manager Resume are good public relations skills, professionalism, being amicable and courteous, supervisory and leadership skills, resilience, and related computer knowledge. Having a College degree in Business administration or Administration would prove to be helpful to earn a job as a duty manager; however, possessing a Master’s is widely recognized and preferred by the hiring employers.

 

Duty Manager Resume example

Duty Manager Resume

Summary : A career position within a reputable organization utilizing skills honed during service in the Marine Corps and Army.

Skills : MS Office Suite.

Description :

    1. Monitor readiness and availability of activity and lounge areas.
    2. Maintain standards of cleanliness for all facilities and equipment.
    3. Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and staffing levels are consistent with service delivery standards.
    4. Monitor supply inventory and replenish stock.
    5. Assist with programs and events as needed.
    6. Assume responsibility for center operations as needed in the absence of the Center Manager.
    7. Managed software cases for Premier Microsoft customers.
    8. Assigned these issues to software engineers with the correct skill set to handle the problem.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Studies


Sr. Duty Manager Resume

Headline : To secure a position in the organization that offers challenge and opportunity for career development and at the same time serve the organization to the best of capabilities.

Skills : Microsoft Office, Excel, Microsoft Outlook.

Description :

    1. Monitor Departmental costs to ensure performance against budget.
    2. Record the details of events in Duty Manager Log Book and to take necessary actions Monitoring Front Office Staff to ensure guests receive warm attention and personal recognition.
    3. Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
    4. Coaching new employees and bring them to their maximum potential.
    5. Increase revenue by offering special deals to the guest.
    6. Dealing with all guest complaints and re insuring 100 % Guest Satisfaction.
    7. Answering phones as needed and ensuring 100% customer satisfaction.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration


Jr. Duty Manager Resume

Summary : Over seven years of flight operations, logistics and air cargo shipping. Extensive aviation education, sales, customer service, transportation, fabrication and installation experience.

Skills : Opera PMS, SMS PMS, Microsoft Office.

Description :

    1. Investigate complaints and address to all departments concerned and respond to guest with an appropriate explanation and apology.
    2. Oversees the general upkeep of all areas around the hotel, as well as personal safety of guests and staff.
    3. Responsible in maintaining a constant, visible physical presence in public areas Coordinate with Front Office and Club Floor on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
    4. Take responsible for the utilization of the grand master and emergency keys while on duty.
    5. Investigate all guest and employees accidents and report the circumstances to management.
    6. Take charge during emergency until the General Manager and Resident Manager arrives.
    7. Directly supervises the Front Office department.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Asst. Duty Manager Resume

Summary : Seeking a position with your company to better utilizes specialized skills and knowledge in a professional environment and challenging opportunities, enhancement of learning, and growth using a combination of training and experience skills.

Skills : Microsoft Office, Mac OS X, Autocad, Spss, Citrix, Sabre.

Description :

    1. Issued change fund to cashiers and maintained a record of movement of cash funds issued.
    2. Prepared bank deposits of cash receipts and made change funds for cash registers.
    3. Cashed personal checks, government checks, traveler's checks, and money orders for authorized patrons, assuring that proper identification is provided.
    4. Checked patron's name and social security number against Indebtedness List before processing the payment of personal checks.
    5. Ensured the use of counterfeit detector pen in accepting bills, $20 (USD), 1000 (JPY) and higher.
    6. Received, count, and verified money received with daily cash report for accuracy.
    7. Operated club POS system to ensure cash balance accuracies.
    8. Ensured cashiers were current on cash handling training.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AS

Associate Duty Manager Resume

Summary : To obtain a position within the company that will allow to utilize experience ethic for the betterment of the company and myself.

Skills : Certificate in Microsoft Office, Certificate of Merit.

Description :

    1. Direct, oversee and coordinate shift of airport agents of multiple contracts.
    2. Act on behalf of the Operations Manager in his absence with clients and potential clients.
    3. Responsible to assist Operations Manager in daily staffing and development of manpower schedules.
    4. Address station attendance and performance deficiencies and administer corrective measures in accordance With Human Resources policies.
    5. Review shift reports, analyze and review operational activity.
    6. Perform briefings and ensure they are communicated effectively and efficiently with staff.
    7. Ensure proper coverage for client accounts and monitor post start and end times.
    8. Liaise between airlines and local staff to ensure that all safety, security and customer service guidelines are being consistently met.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
D.F.

Duty Manager/Supervisor Resume

Summary : Experienced and dedicated individual seeking a position within a progressive company that offers opportunities for personal growth, and professional development.

Skills : Windows, Mac, Linux, Firewalls, SSL-VPN, Network Storage, DSL/Cable Internet, VPN, VmWare.

Description :

    1. Supervised the loading, unloading, scanning of bags, and cleaning of aircraft for fourteen major international airlines in a timely manner.
    2. Assumed duties and responsibilities of Ramp Manager in his absence.
    3. Evaluated personnel, provided necessary coaching and coordinated training for over 100 employees.
    4. Responsible for scheduling and payroll functions.
    5. Ensured an efficient and effective communication system between management and workforce.
    6. Achieved maximum operational performance of station within budgetary constraints, while emphasing customer service, on time performance, and safety.
    7. Maintained close and effective business relationships with customer airline companies' management.
    8. Calculated weights and balances for a major airline.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Duty Manager/Coordinator Resume

Summary : To find a stimulating and challenging career in the hospitality industry where can use excellent interpersonal management and leadership skills to make a positive contribution and confidently lead a team.

Skills : Computer Skills; Microsoft Office; Internet Savvy.

Description :

    1. Oversee daily operation of the terminal and areas of responsibility.
    2. Greet employees/agents, establish schedules and assignments, discipline and evaluate employees.
    3. Provide required, identified training and keep agents informed of changes to procedures, hours or operation.
    4. Play an active role in overall safety program and assure operations are performed in accordance with established safety practices.
    5. Maintain accurate timesheet and attendance records for payroll & distribute paychecks to employees.
    6. Leadership skills used to motivate employees and establish rapport with airline agents.
    7. Demonstrated organizational, computer and people skills.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MPA In Public Administration

Duty Manager III Resume

Summary : Worked as Duty manager with reputed retail group, also have experience in working as a Technical Team Leader in a software company.

Skills : Microsoft Office, Excel, Microsoft Outlook.

Description :

    1. Responsible for the efficient use of resources to ensure operational performance.
    2. Ensured enforcement of all company and departmental procedures, including safety and security.
    3. Trained and developed employees in correct ramp procedures.
    4. Implemented methods of maximizing revenue and controlling expenses.
    5. Oversaw day to day ramp operations for 75 flights.
    6. Communicated procedural changes to Crew Chiefs and fleet service clerks and ensured compliance.
    7. Monitored and measured on time performance.
    8. Coached and counseled employees on matters regarding work performance and attendance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates

Duty Manager II Resume

Summary : Responsible for everything that happens during the shift. This includes cost control, inventory control, cash control and customer relations.

Skills : MS Office Suite.

Description :

    1. Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
    2. Collaborate with development staff to recreate problems in the test environment.
    3. Verify issue resolution on the customer's behalf.
    4. Verify with the customer that the issue has been resolved and update the ticketing system.
    5. Communicate plan, progress, and issues in a timely manner.
    6. Actively contribute to ongoing process improvement.
    7. Performing other duties or special projects as assigned.
    8. Ability to complete multiple simultaneous projects in a timely manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts

Duty Manager Resume

Summary : Sixteen years of experience in the field of accounting and finance. Headed special projects groups for a variety of employers. Skilled at fraud detection and prevention. Highly skilled in financial research methods.

Skills : Written And Spoken German, AASIS, CAPS, SAP, Microsoft Office Works, 10-key, And Multiple Specialty Computer Programs.

Description :

    1. Supervised an average of 4 desk clerks in the course of their duties of checking guests into and out of the lodging facility.
    2. Conducted reconciliation of clerk drawers at the completion of their shift.
    3. Maintained the security of the front desk safe and its contents.
    4. Conducted the nightly computer audits of the day's activities.
    5. Ensured audit reports were routed to appropriate lodging management.
    6. Communicated with maintenance and housekeeping functions to ensure that any identified deficiencies were resolved.
    7. Maintained the facilities lost and found function.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Accounting