An Electronic Banking Specialist provides exceptional customer service and supports electronic banking products and services. Major roles and responsibilities associated with this role are listed on the Electronic Banking Specialist Resume as – providing support to consumers and business customers; processing, verifying, and reconciling the electronic banking transactions and ensuring accuracy and adherence to policies; processing debit card adjustments and disputes; processing chargebacks when necessary; reviewing monthly new card reissue report and ensuring changes are made; processing domestic and foreign wire transfer requests; assisting personal and business customers on the phone for their issues with online banking; and responding to email inquiries.
The ideal candidate for this post should have a degree and the following skills – knowledge of the bank’s computer systems, familiarity with electronic banking products and services and regulations; proficiency in computer skills; strong communication skills to address customer phone calls and email inquiries; and willingness to learn and navigate new software systems and updates.
Headline : Seeks to maximize one's potential to the highest degree by learning new methods and contributing as a team player. Enjoy assisting people and being a smiling face within their day.
Skills : Microsoft Office Suite, Banking.
Description :
Daily Online Banking internal and external customer support.
Daily Remoted Deposit services and process.
Assisted with software and hardware questions.
Assisted the annual Operational review process for customers approved for Remote Deposit services.
Supported establishment of new Business Online Banking and Remote Deposit Capture customers.
Back-up supported for Bill payment services and eStatement Support.
Participated in projects or perform other duties as assigned.
Experience
5-7 Years
Level
Executive
Education
BS in Psychology
Electronic Banking Specialist Resume
Headline : A strongly motivated individual looking for an Electronic Banking Specialist position as a Customer Care representative. Bringing strong Leadership communication and customer service skills to exceed the employer's expectations in a highly stimulating and challenging environment.
Skills : Microsoft Excel, Multitasking.
Description :
Updated computer systems with new technology.
Navigated and showed customers how to use online banking.
Troubleshoot the company software.
Provided general technical support.
Promoted within the third month of hire with regions bank.
Recognized as the top seller of the company in the month of January.
Navigated different sources of computer technology and banking accounts.
Experience
5-7 Years
Level
Executive
Education
HS Diploma
Electronic Banking Specialist Resume
Summary : A dedicated and focused assistant excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility with advancement potential.
Skills : Web Development, HTML, WordPress, SEO, Word, Excel, Powerpoint, 50wpm, Customer Service, Phone Banking.
Description :
Provided product support and customer service to the customer and financial centers, including but not limited to Online banking, Mobile Banking, Cash Management, Bill pay, Electronic Statements, Mobile Deposits, Wire Transfers, and ACH origination.
Responsible for assisting customers and staff with loan information pertaining to interest, payments, and any questions regarding loans.
Responsible for balancing general ledger accounts and assisting with audit preparation and corporation expansion conversions.
Performed duties pertaining to anti-money laundering, bank secrecy act, and the office of foreign assets and control was responsible for bank-wide currency transaction reporting and investigative work.
Responsible for various reporting to the controller and financial director.
Assisted in accounts payable, receivables, and employee reimbursements.
Responsible for balancing, researching, and assisting tellers with drawer outages.
Experience
7-10 Years
Level
Management
Education
Education in Business Administration
Electronic Banking Specialist Resume
Objective : Worked in the recycling industry since 2001. Started as a customer service representative, answered phones, arranged local and overseas pick-ups and deliveries, maintained inventory and accounts receivable. As a sales manager acquired new business and maintained existing accounts.
Skills : Data Entry, Customer Service, Microsoft Office.
Description :
Compiled ACH Risk Policy and ACH Credit Policy presented to Board of Directors for approval.
Created a form to calculate ACH return risk on large item debit transactions and small item debit transactions.
Reviewed all ACH transactions incoming and outgoing daily.
Monitored all RDC deposits for compliance with signed agreements.
Provided online banking support for consumer customers and backup support for commercial customers.
Received incoming calls from 60 internal and external customers in a fast-paced and competitive environment.
Assisted 50 online customers with a password.
Experience
2-5 Years
Level
Junior
Education
BBA in General Business
Electronic Banking Specialist Resume
Objective : Dependable, highly organized Electronic Banking Specialist professional with outstanding educational records and employment achievements. Strong attention to detail and analytical skills. Technologically adept with a proven ability to efficiently handle multiple tasks in a fast-paced environment. Excellent interpersonal and communication skills.
Skills : Microsoft Office, Multi-Line Phone System, Greeted And Assisted Customer Needs.
Description :
Performed specialized electronic banking functions, conducting consumer banking maintenance on an as-needed basis and processing daily card file maintenance reports for management.
Processed approximately 50 - 80 wires on a daily basis using third-party correspondent banks such as the Independent Bankers Bank and Feline Advantage and balanced coordinated general ledger accounts as needed.
Managed and maintained an E-Manager program to assist customers with the online enrollment process.
Resolved customer account discrepancies such as transaction-based errors from the third-party service providers and/or bank tellers, validated account closures, and investigated frozen asset occurrences.
Processed daily return items including return deposits and return ACH items to the Federal Reserve.
Supplemented loan operations activities on an as-needed basis, including processing customer loan payments, liaising with insurance agencies to validate compliance with coverage requirements.
Followed-through on customer inquiries, requests, or complaints.
Experience
2-5 Years
Level
Junior
Education
BBA
Electronic Banking Specialist Resume
Headline : An effective communicator; ability to establish rapport with members of diverse groups, and promote team cohesiveness. A flexible and analytical employee with a keen eye for details. An effective leader, skilled in enlisting the support of all team members in aligning with the project and organizational goals.
Skills : Customer Service, Sales, Excel, Team Building, Outlook, Social Media, Microsoft Office, Networking, Communication.
Description :
Daily customer interaction and problem solving to ensure customer satisfaction.
Strong listening skills acquired to ensure understanding of customer's needs.
Presented product offerings to potential clients either in person or on the phone.
Executed new product offerings and educate customers on their use and value.
Demonstrated functionality of new products to internal employees.
Co-host company radio ads.
Experienced in a fast-paced, professional setting.
Experience
5-7 Years
Level
Executive
Education
BS in Communications
Electronic Banking Specialist Resume
Objective : Dedicated and accomplished Electronic Banking Specialist professional with a broad background, and management experience in multiple career fields. Highly analytical and organized with a demonstrated ability to improve efficiency and effectiveness of programs.
Skills : Banking, Accounting, Microsoft Excel.
Description :
Processed and balanced ACH activity daily, as required.
Processed ACH payrolls and unauthorized ACH returns through Fed line as needed.
Processed and maintained all ATM/Debit card applications & functions, including changes and disputes.
Processed and controlled all Internet Banking functions including e-mail, bill pay, etc.
Prepared and posted daily general ledger entries.
Acted as the Cash Manager/Investment Specialist as needed.
Summary : Seeking full-time Electronic Banking Specialist position in customer service or banking. Have experience in the banking field and work well with others as well as on my own, would love the chance to come and work for your company.
Skills : Excellent Customer Service, Trouble Shooting, And Cross-Selling Skill.
Description :
Responsible for all incoming and outgoing wires for our 16 locations.
Responsible for maintaining the bank's balance with our investment bank and the Federal Reserve.
Assisted in writing a procedures book for all new hires to use as a tool in the training process.
Assisted in the training process of new employees, and also held a position on the bank's disaster recovery team.
Received and responded to a high volume of incoming calls from Regions customers in a fast-paced, competitive environment.
Attained high sales performance standards.
Followed-through on customer inquiries, requests, or complaints; resolve issues promptly; place follow-up telephone calls to customers as necessary.
Experience
10+ Years
Level
Senior
Education
Medical
Electronic Banking Specialist Resume
Summary : Accomplished Electronic Banking Specialist professional with expertise in customer service. Emphasizing interpersonal customer service skills, strong computer knowledge, accounting, and medical payment background. Very detail-oriented as well as accurate. Excellent organizing and problem-solving skills. Able to communicate with several different levels of customers and management.
Skills : MS Office, As400, Silverlake, CIF 20/20, Salesforce.
Description :
Responsible for resolving client issues with online banking products and services.
Troubleshoot technical and operational issues with banking applications.
Documented, tracked, and escalated trouble tickets when necessary.
Updated client accounts within Mainframe to ensure compatibility throughout the product line.
Maintained excellent quality control levels for telephone and email customer service.
Transitioned from a brief role as a teller and have taken on additional responsibilities.
Served as a liaison to the electronic banking services that the Bank provides to the Bank's customers and its internal users.
Experience
10+ Years
Level
Senior
Education
Certificate In Therapeutic Massage
Electronic Banking Specialist Resume
Objective : Electronic Banking Specialist is responsible for the day-to-day management of bank accounts, electronic banking and related products. They are also responsible for developing and maintaining relationships with customers, as well as conducting research to identify customer needs, trends and interests.
Skills : Quickbooks, Microsoft Office.
Description :
Installed, trained, and maintained remote deposit scanners with clients.
Proof operator, balancing ATM transactions, tracking and ordering supplies for the operations department.
Increased in the number of online banking accounts in one year.
Assisted customers who needed to settle or set up banking disputes.
Opened & Closed new deposit and savings accounts for customers & associates.
Prepared daily/weekly/monthly reports relating to the electronic banking department.
Answered telephones & transferred calls to appropriate staff members.
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