The job description for this post is to take charge of providing services to the needy ones by determining if they are eligible for receiving assistance from government and agency resources. A professional Eligibility Technician Resume will list these duties and tasks – interpreting and understanding eligibility requirements, communicating details related to processes and procedures, resolving all queries, verifying and cross-checking the given information, leading and initiating application procedures; scheduling and monitoring records regularly and ensuring its compliance with rules and regulations of the program.
To ensure success as an Eligibility Technician, these skills are supposed to be possessed – in-depth knowledge of policies and procedures, ability to investigate and gather important details and information, maintaining complete confidentiality, ability to comprehend, strong mathematical computation skills and administrative aptitude. A high school diploma or a GED certification is needed to qualify for this role; however, candidates possessing advanced qualification will be preferred.
Summary : More than 7 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place. 5 years sales experience in real estate management.
Skills : Microsoft Office Package to include Word, Excel, Outlook, General Office Skills, Excellent interpersonal communication skills.
Description :
Assigned to the Financial Team for Children Services.
Conducted in-depth personal interviews with client's in person or via telephone in order to determine financial and residential eligibility for program services.
Provided case management of ongoing cases in order to ensure eligibility for program services.
Provided education and explanation of program rules, regulations, procedures and rights and responsibilities to applicants and beneficiaries.
Maintained up to date knowledge on state and county policies in order to effectively read, understand and interpret information and data related to program services.
Utilized multiple computer programs and applications in order to enter and track data.
Adhered to confidentiality rules and procedures related to client's personal information.
Experience
7-10 Years
Level
Management
Education
Master Of Social Work
Sr. Eligibility Technician Resume
Summary : To obtain a position that will provide an opportunity to develop experience and utilize education while offering career opportunities.
Skills : Microsoft Office.
Description :
Performs various routine and moderately complex duties in support of Social Services Agency.
Performs general and clerical support duties related to Social Services clients and caseloads which includes logging, filing, typing and sending or distributing documents.
Prepares for, schedules and conducts recertification Interviews for Social Services clients.
Assists clients in completing various forms during the recertification process.
Schedules medical/mental health examinations for clients with the Medical Review Team.
Receives proof of medical disability from the Medical Review Team and uses that information to approve or discontinue benefits.
Maintains records, performs data entry and obtains prior employer information to determine eligibility and to ensure compliance with county, state or federal regulations pertaining to benefit eligibility.
Experience
10+ Years
Level
Senior
Education
MBA
Jr. Eligibility Technician Resume
Summary : To secure a career with professional growth potential where can fully utilize education and job skills and discover new horizons in the public sector.
Skills : Microsoft Office.
Description :
Collected comprehensive and complete data and enters into applicable state and local systems.
Approved or denyed applications based on public assistance guidelines and explain consumer rights and responsibilities.
Computed manual and electronic budgets to determine eligibility for public service programs and makes referrals to other social service agencies.
Received and investigated complaints concerning undelivered assistance checks.
Prepared for and attends hearings and appeals at state level.
Attended meetings, conferences and training sessions to receive information on techniques, policies and procedures.
Determined eligibility for Medicaid and food stamps.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Eligibility Technician III Resume
Summary : To deliver benefits and utilizes pertinent interfaces to access information. Conducts client interviews, compiles information and verifications and provides information to applicant on program benefits, program requirements, and community resources.
Skills : Proficient in Microsoft office, window and excel, Bilingual- Spanish, Strong customer service.
Description :
Made decisions related to Medi-Cal & Food Stamps eligibility in accordance with regulations and established policies and procedures.
Conducted interviews to elicit information from clients to assess eligibility.
Entered and retrieved client data from a computerized system.
Followed complex instructions, maintained accurate records & documentations and computed mathematical computations.
Effectively organized, prioritized, and process large volumes of paperwork assigned to a caseload.
Improved the quality of life and well-being of individuals, families, children, and serve communities through crisis intervention and guidance to available benefits and assistance.
Separated incoming mail by document type.
Indexed the documents to the correct case.
Experience
7-10 Years
Level
Management
Education
Associate Of Science
Eligibility Technician II Resume
Headline : A progressive position that will capitalize on administrative, customer service and housing assistance experience as well as broaden experience and interest in Business Administration and Accounting.
Skills : Operator, Technician.
Description :
Determined placement on the Public Housing or Section 8 waiting list.
Scheduled and conducted interviews as applicable to determine program admission (Leasing and Occupancy).
Scheduled and presented briefing orientation for Project Based participants.
Compiled necessary verifications of income/deductions and computes rent amounts for program admission and prepare participant notification of rent amount and Owner Housing Choice Voucher Contract.
Contacted tenants/participants to schedule appointments to verify income/family composition for program eligibility.
Completed recertification process on all eligible tenants/participants for occupancy.
Conducted interview to review information for continuing occupancy at MPHA office or tenant's/participant's residence.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Eligibility Technician I Resume
Headline : To obtain a challenging position where can utilize the skills have acquired in career and the possibility for more growth and knowledge is available.
Skills : Medical Assistant, Technician.
Description :
Scheduled appointments and interviewed applicants effectively in a variety of settings for one or more aid categories.
Obtained information concerning such items as income, property and other financial resources from applicants.
Obtained additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
Explained regulations, policies and procedures in a courteous manner to clients.
Imaged and indexed all documents into client's case using web and image now system in C-IV.
Provided translation for Spanish speaking clients.
Completed the induction Eligibility Technician training and completed pre-class duties such as screening applications for workers in unit.
Experience
5-7 Years
Level
Executive
Education
Diploma
Eligibility Technician I Resume
Headline : To obtain a position that will allow to maximize varied knowledge, skills and abilities in the public/social service arena while providing the opportunity for continued learning, growth and advancement.
Skills : Operator, Technician.
Description :
Interviewed individuals and their family's members to determine eligibility for the Cooling, Fuel, and Crisis assistance program.
Read, understand, explain and apply complex regulations and policies governing eligibility for public assistance programs.
Gathered record and evaluate information necessary for determination of initial and continuing eligibility for public assistance.
Maintained written case documentation for caseload.
Handled routine telephone inquiries and resolved issues.
Performed difficult clerical work involving application of mathematical skills and requiring accuracy and speed.
Worked cooperatively with other agency staff and as a team providing participant services.
Experience
5-7 Years
Level
Executive
Education
Diploma
Eligibility Technician I Resume
Summary : Outgoing, enthusiastic individual with the energy & education to learn new things. Work well in team or on own. Able to follow as well as lead, if and when asked.
Skills : Team Leader, Operator.
Description :
Accessed consumers steering them to employment and self-sufficiency.
Assisted the consumer in overcoming barriers to employment.
Scheduled appointments and maintained monthly family budgets.
Managed over 350 cases by determining continued eligibility.
Maintained 99% Food Stamp accuracy rate.
Successfully completed three temporary supervisory assignments.
Assisted in the Strategic Business unit by achieving the all-family percentage rate, meeting State and Federal standards.
Experience
10+ Years
Level
Senior
Education
Certificate
Eligibility Technician/Executive Resume
Summary : Applying the flexibility to work in a team environment and having the willingness to take independent action. Experienced with data entry, filing, organizational skills and 10-key by touch.
Skills : Excellent interpersonal skills and outstanding customer-relations.
Description :
Determines Eligibility for assigned programs.
Ensures appropriate client paperwork is completed.
Completes all case applications and redeterminations within each program deadine.
Interviews clients in a friendly and professional manner.
Provides clients with the necessary community resources when applicable.
Verifies required information provided by the clients.
Able to explain in detail the rules and guidelines of applicable programs.
Experience
7-10 Years
Level
Management
Education
Organizational Management
Eligibility Technician Resume
Summary : Professional with 19+ years extensive experience in data management. Procurement specialist in processing accounts payable, receivable and preparing purchase orders for government agency promptly and efficiently. Detail-oriented with a demonstrated commitment to excellence in assisting senior management, team of 6 supervisors and over 80 line staff. Ethics oriented working style; known for exercising discretion and maintaining confidentiality as well as acting as a cross departmental liaison.
Skills : Data Technician, Operator.
Description :
Ability to Make complex arithmetic computations in order to make correct eligibility and benefit determination.
Communicated effectively in English, both orally and in writing.
Planed, organized, prioritized, and processed work to ensure deadlines are met.
Gathered information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications.
Assisted clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications.
Advised clients of their rights, responsibilities and pertinent rules and regulations.
Offered information and make referrals relating to additional services and assistance provided within the Department or the community.
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