Eligibility Technician Resume Samples

Description :

1. Assigned to the Financial Team for Children Services.
2. Conducted in-depth personal interviews with client's in person or via telephone in order to determine financial and residential eligibility for program services.
3. Provided case management of ongoing cases in order to ensure eligibility for program services.
4. Provided education and explanation of program rules, regulations, procedures and rights and responsibilities to applicants and beneficiaries.
5. Maintained up to date knowledge on state and county policies in order to effectively read, understand and interpret information and data related to program services.
   
6. Utilized multiple computer programs and applications in order to enter and track data.
7. Adhered to confidentiality rules and procedures related to client's personal information.

Experience

7-10 Years

Level

Management

Education

Master Of Social Work

Description :

1. Performs various routine and moderately complex duties in support of Social Services Agency.
2. Performs general and clerical support duties related to Social Services clients and caseloads which includes logging, filing, typing and sending or distributing documents.
3. Prepares for, schedules and conducts recertification Interviews for Social Services clients.
4. Assists clients in completing various forms during the recertification process.
5. Schedules medical/mental health examinations for clients with the Medical Review Team.
6. Receives proof of medical disability from the Medical Review Team and uses that information to approve or discontinue benefits.
7. Maintains records, performs data entry and obtains prior employer information to determine eligibility and to ensure compliance with county, state or federal regulations pertaining to benefit eligibility.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Collected comprehensive and complete data and enters into applicable state and local systems.
2. Approved or denyed applications based on public assistance guidelines and explain consumer rights and responsibilities.
3. Computed manual and electronic budgets to determine eligibility for public service programs and makes referrals to other social service agencies.
4. Received and investigated complaints concerning undelivered assistance checks.
5. Prepared for and attends hearings and appeals at state level.
6. Attended meetings, conferences and training sessions to receive information on techniques, policies and procedures.
7. Determined eligibility for Medicaid and food stamps.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Made decisions related to Medi-Cal & Food Stamps eligibility in accordance with regulations and established policies and procedures.
2. Conducted interviews to elicit information from clients to assess eligibility.
3. Entered and retrieved client data from a computerized system.
4. Followed complex instructions, maintained accurate records & documentations and computed mathematical computations.
5. Effectively organized, prioritized, and process large volumes of paperwork assigned to a caseload.
6. Improved the quality of life and well-being of individuals, families, children, and serve communities through crisis intervention and guidance to available benefits and assistance.
7. Separated incoming mail by document type.
8. Indexed the documents to the correct case.

Experience

7-10 Years

Level

Management

Education

Associate Of Science

Description :

1. Determined placement on the Public Housing or Section 8 waiting list.
2. Scheduled and conducted interviews as applicable to determine program admission (Leasing and Occupancy).
3. Scheduled and presented briefing orientation for Project Based participants.
4. Compiled necessary verifications of income/deductions and computes rent amounts for program admission and prepare participant notification of rent amount and Owner Housing Choice Voucher Contract.
5. Contacted tenants/participants to schedule appointments to verify income/family composition for program eligibility.
6. Completed recertification process on all eligible tenants/participants for occupancy.
7. Conducted interview to review information for continuing occupancy at MPHA office or tenant's/participant's residence.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Scheduled appointments and interviewed applicants effectively in a variety of settings for one or more aid categories.
2. Obtained information concerning such items as income, property and other financial resources from applicants.
3. Obtained additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
4. Explained regulations, policies and procedures in a courteous manner to clients.
5. Imaged and indexed all documents into client's case using web and image now system in C-IV.
6. Provided translation for Spanish speaking clients.
7. Completed the induction Eligibility Technician training and completed  pre-class duties such as screening applications for workers in unit.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Interviewed individuals and their family's members to determine eligibility for the Cooling, Fuel, and Crisis assistance program.
2. Read, understand, explain and apply complex regulations and policies governing eligibility for public assistance programs.
3. Gathered record and evaluate information necessary for determination of initial and continuing eligibility for public assistance.
4. Maintained written case documentation for caseload.
5. Handled routine telephone inquiries and resolved issues.
6. Performed difficult clerical work involving application of mathematical skills and requiring accuracy and speed.
7. Worked cooperatively with other agency staff and as a team providing participant services.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Accessed consumers steering them to employment and self-sufficiency.
2. Assisted the consumer in overcoming barriers to employment.
3. Scheduled appointments and maintained monthly family budgets.
4. Managed over 350 cases by determining continued eligibility.
5. Maintained 99% Food Stamp accuracy rate.
6. Successfully completed three temporary supervisory assignments.
7. Assisted in the Strategic Business unit by achieving the all-family percentage rate, meeting State and Federal standards.

Experience

10+ Years

Level

Senior

Education

Certificate

Description :

1. Determines Eligibility for assigned programs.
2. Ensures appropriate client paperwork is completed.
3. Completes all case applications and redeterminations within each program deadine.
4. Interviews clients in a friendly and professional manner.
5. Provides clients with the necessary community resources when applicable.
   
6. Verifies required information provided by the clients.
7. Able to explain in detail the rules and guidelines of applicable programs.

Experience

7-10 Years

Level

Management

Education

Organizational Management

Description :

1. Ability to Make complex arithmetic computations in order to make correct eligibility and benefit determination.
   
2. Communicated effectively in English, both orally and in writing.
3. Planed, organized, prioritized, and processed work to ensure deadlines are met.
4. Gathered information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications.
5.  Assisted clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications. 
6. Advised clients of their rights, responsibilities and pertinent rules and regulations. 
7. Offered information and make referrals relating to additional services and assistance provided within the Department or the community.

Experience

7-10 Years

Level

Management

Education

Certificate In Dental