An Emergency Communications Dispatcher receives emergency and non-emergency calls; dispatches emergency units to the location, and advising callers to handle the situation until the team comes for the rescue. A well-drafted Emergency Communications Dispatcher Resume indicates the following duties – receiving emergency calls; asking callers to describe the nature of the emergency; taking down the location and personal information of the caller; dispatching emergency units to the proper location; keeping callers on the line when necessary; advising callers on the proper course of actions, calming down and documents; maintaining logs of all calls and dispatched units; staying up to date on location and activity of emergency units in the area, and testifying in court if needed.
Summary of skills that highlight a resume is – knowledge of police codes and law enforcement terminology; knowledge of the function and types of police radio frequencies; the ability to remain calm and work quickly; multitasking skills; and mental and emotional stability. A high school diploma is sufficient to enter this role; as on-the-job training is provided.
Summary : Seeks to obtain a position in customer service that will utilize business education. Abilities Experience in interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Operated radio, telephone, or computer equipment at emergency response centers.
Received reports from the public of crimes, disturbances, fires, and medical or police emergencies.
Relayed information to law enforcement and emergency response personnel.
Maintained contact with the caller until responders arrive.
Question callers to determine their locations, and the nature of their problems to determine the type of response needed.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Entered, updated, and retrieved information from teletype networks and computerized data systems persons, stolen property, vehicle registration, and stolen vehicles in accordance with established procedures.
Experience
10+ Years
Level
Senior
Education
Diploma
Emergency Communications Dispatcher Resume
Summary : Recently earned a B.S. in Criminal Justice, seeking a position which will utilize all acquired skills, abilities, and areas of expertise as follows: Criminal Justice Staff Training/Supervision Corrections Law Enforcement Risk, etc.
Skills : Typing 70 Wpm, Team Player, Efficient Leadership,& Data Entry, Exceptional Communications,& Stress Management Microsoft Word, Excel, Outlook.
Description :
Provided emergency medical instructions to callers.
Answered routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Learned material and pass the required tests for certification.
Entered emergency data into the Computer Aided Dispatch system such as name, address, nature of the problem, telephone number, location of trouble, date, time, incident codes, and other information pertinent to the emergency.
Utilized the Professional quality assurance system to enter medical and fire emergency calls.
Explained certain aspects of the law to the public.
Experience
10+ Years
Level
Senior
Education
Nursing
Emergency Communications Dispatcher Resume
Objective : Highly qualified Emergency Communications Dispatcher with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, Communication Skills, Developing Skills.
Description :
Used software tools including GCIC NCIC Terminal Operator Certification Microsoft Office Questioned callers to determine location, nature of the problem, type of response needed.
Dispatched calls for law enforcement, fire, ambulance.
Recorded and processed dispatches, arrest warrants, citations, details of calls.
Determined the response requirements and priorities of situations.
Relayed call information involving direct radio communication with field personnel.
Provided emergency medical pre-arrival instructions to callers.
Provided information and assistance to the public.
Experience
2-5 Years
Level
Junior
Education
MS in Nursing
Emergency Communications Dispatcher Resume
Headline : A professional with a Bachelors of Business Administration Degree; major in accounting with over 20 years of experience seeking a full- or part-time position; focused on providing accurate and confidential customer service, office and record keeping support. However, not opposed to a life-changing career in an alternative type of employment and environment; working in a more casual, hands-on environment with varying day to day schedules and routines.
Skills : Microsoft Office Suite Data Entry, Communication Skills.
Description :
Handled all incoming calls for city, county, and state law enforcement officers, fire department personnel, and local EMS personnel while also taking calls from other agencies requesting confirmation on warrants.
Oversaw subject names and vehicle license plates on traffic stops or officer calls for service.
Managed and monitored radio traffic and respond as necessary.
Maintained contact with police personnel and tracked their status at network locations.
Monitored and operated the 911 emergency and non-emergency service telephones.
Operated and monitored local, state (ACIC), and national (NCIC) crime information computer systems.
Fielded and distributed emergency and non-emergency calls.
Experience
5-7 Years
Level
Executive
Education
Nursing
Emergency Communications Dispatcher Resume
Summary : Seeking a career providing customer service, utilizing administrative duties including computers and phones while working a stable work schedule full time with competitive pay.
Skills : Type 75-85 WPM, Microsoft Office.
Description :
Monitored and respond to emergency phone calls.
Dispatched police and fire units in an efficient manner to emergency and non-emergency service calls.
Monitored the status of police officers and their locations throughout the airport.
Utilized a Computer Aided Dispatch system (CAD) to enter and dispatch calls for service.
Operated a two-way radio system in order to receive and communicate information to department personnel.
Checked driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists utilizing several computer systems including LEDs and NCIC.
Monitored fire alarm and access control systems for the airport terminal and surrounding buildings.
Experience
10+ Years
Level
Senior
Education
Diploma
Emergency Communications Dispatcher Resume
Summary : Looking to get back into the law enforcement field in some aspect. Have plenty of experience from the military and some in the civilian sector. If it is part-time that is ok also and don't need to receive any medical benefits as have them from the military.
Skills : CDL B Operators License With Airbrakes And Hazardous Materials, Fork Lift Operator, Man Lift Operator.
Description :
Used software tools including NLETS, OLETS, and Computer-aided dispatch/records management system and geo maps.
Questioned callers to determine location, nature of the problem, type of response needed.
Dispatched calls for law enforcement, fire, ambulance.
Dispatched units through a computerized dispatch system.
Determined the response requirements and priorities of situations.
Objective : A skilled communicator in fast-paced environments and possess excellent telephone, attention to detail, multitasking, and interpersonal skills. Work ethic, personal, and professional integrity is extremely important. A team player yet can work well independently. Timeliness and personal appearance speak to the character as well.
Skills : Proficient In Microsoft Word, Outlook, Excel, And PowerPoint; Type 45-50 WPM And 10 Key; English Grammar And Spelling; Organization; Multi-tasking; People; Communication.
Description :
Operated a multi-line telephone system to answer emergency and non-emergency calls for service.
Operated and communicated through multiple radio transmitters and receivers.
Calms negotiated, advises, and otherwise communicates with callers to obtain necessary and accurate information.
Simultaneously processed information without sacrificing speed and accuracy.
Determined the appropriate nature of calls and assigns the predetermined codes and priorities necessary for proper emergency service response.
Monitored location, status, and needs of police, fire, medical, and other emergency personnel by use of radio, telephone, computer, logs, and other means.
Provided emergency medical assistance to the public by telephone.
Continually updated and dispatched information as it is received; retrieves necessary information from driver's licenses, vehicle registrations, warrants, etc. through a variety of computer sources.
Experience
0-2 Years
Level
Entry Level
Education
BS
Emergency Communications Dispatcher Resume
Headline : Seeking to contribute keen attention to detail and problem-solving abilities to gain a remote Patient Care Coordinator position while utilizing strong data entry skills and pharmaceutical knowledge. Ready and able to commit to working full-time after completing the role as a family member's caregiver for the last 9 months.
Skills : Emergency Medical Technician, Certified Nursing Assistant, Management.
Description :
Determined response requirements, relative priorities of situations, and dispatch units in accordance with established procedures.
Recorded details of calls, dispatches, and messages.
Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed.
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Scanned status charts and computer screens, and contacted emergency response field units to determine emergency units available for dispatch.
Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Maintained access to, and security of, highly sensitive materials.
Monitored various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Experience
5-7 Years
Level
Executive
Education
HS Diploma
Emergency Communications Dispatcher Resume
Objective : Seeks to provide caring, nurturing help to the sick and needy. Have been accustomed to working in a high-stress, a fast pace work environment with the ability to complete several tasks correctly and accurately.
Reviewed Daily Observation Reports (DOR's) for new hires and preparing monthly evaluations for probationary dispatchers.
Coordinated dispatcher work schedules, including posting overtime and approving time-off requests.
Maintained accurate and up-to-date Communications Center standard operating procedures and information resources.
Maintained sufficient office supplies.
Maintained operating equipment for employees including headsets, wireless bases, and cell phones.
Monitored employee work performance.
Assisted the manager in complaint investigations.
Experience
2-5 Years
Level
Junior
Education
MS in Psychometrics
Emergency Communications Dispatcher Resume
Summary : Highly qualified Emergency Communications Dispatcher with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Goal Oriented.
Description :
Operated a variety of radios, telephones, keyboards, computers, and other electronic devices.
Received requests for emergency services via telephone, radio, and computer.
Accurately and quickly enters into a computer or records manually information needed to dispatch according to established protocol.
Relayed information or requests to other jurisdictions or agencies via radio or telephone.
Operated radio transmitter and receiver to dispatch fire, police, or EMS personnel and equipment to life or property-threatening emergency and non-emergency situations.
Determines and coordinates the response of equipment according to established protocol.
Monitored and accurately records the status and location of units electronically or manually.
Supplied and/or relays information to appropriate Fire, EMS, and Police elements.
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