The role of an engagement manager comes into picture when the matter pertains to building an excellent business-to-business relationship. The most typical job description for the engagement managers involve building and maintaining strong client relationship, providing immense client experience, accountability for revenue, profit-making and success of customer relationship, working with sales team to enhance or win client’s business, working closely with clients and understanding the needs, taking responsibility for billing and invoicing and keeping a record of feedback delivered by clients.
A well-crafted Engagement Manager Resume describes skills such as sales orientation, interpersonal abilities, and computer competencies. Engagement managers are also expected to possess technical know-how in web development and related IT applications. For handling this post, employers need candidates who embrace a College degree in the related field; however, candidates possessing a Master’s or additional qualifications in the related field are preferred over degree holders.
Headline : Construction Audit Contract Compliance Highly motivated auditor and consulting professional with experience in construction and contract auditing, cost recovery and management, contract delivery methods, and dispute negotiations. Proficient in extracting and analyzing data leading to material cost recoveries.
Skills : Training & Knowledge Transfer, Building Trade Agreements,.
Managed and participated in audits of construction projects valued in excess of petroleum, energy transmission, government, manufacturing.
Evaluated proposed contract for the construction of $420 million airport terminal and recommended contract changes
Managed audits of construction projects for regional electrical transmission company.
Developed and implemented strategies for auditing consultant's charges on an international petroleum pipeline project resulting in identified cost recoveries.
Managed forensic review municipal sewer projects and identified in recoverable excess engineering management charges.
Represented clients in contractor's claims and dispute negotiations and served as an expert witness in client litigation.
Represented multi-national manufacturer in negotiating and settling claims resulting in recovering.
Engagement Manager II Resume
Headline : Developed innovative promotions and positive media relations to increase brand product awareness and interest. Managed tour events and scheduled account visits, maintained a weekly budget and provided daily reporting and feedback in an effort to assist with the targeting and diagnosis of new and upcoming trends.
Skills : B.I.T Courses,Ms-ofice.
Project Manager, Sales Analytics Led and conducted five years of data collection for Cisco Sales team by region and salesperson.
Developed a predictive analytics tool to identify laggards (region or salesperson), enabling immediate course correction to achieve the target.
Leveraged weekly sales data for different attributes (sales agent, geography, dollar amount expected, date of the expected booking, etc.) to analyze and interpret trends.
Monitored and tracked employee group and individual usage, utilizing data analytics to determine where technology could be leveraged to increase efficiency.
Utilized a collaborative dashboard app to determine staff utilization of devices, with the object to leverage data to pitch to products to clients.
Setup & manage a workable structure for technical support of performance issues.
Marketed and conducted numerous no-fail data center relocations.
Engagement Manager/Executive Resume
Objective : Business, executive management and information technology professional with extensive knowledge, expertise and leadership success. Proactive and professional, with a quest for providing solid operational, strategic and technological solutions to business problems by aligning people, processes and technology; analytical and product management skills.
Skills : Six Sigma Greenbelt, Strategic & Operational Planning, People Development, Team Leadership, Project Management & Execution, Problem Solving Skills, Vendor Management, Change & Risk Management, Drive Impact, Microsoft Office Suite.
Acted as engagement manager and local executive corporate manager of IT services and team operations.
Established an organic branch start-up operation with total management and team/staff operational responsibilities.
Responsible for opportunity sales and business development; practice, program and project management, administration, facilities and budget (P&L).
Performed strategic planning; budget and forecast; hiring, training, employee relations, and management; operational modeling.
Achieved client goal plan with four new client opportunities.
Achieved an operational plan with a new office location, hiring ten new employees.
Secured the relationship and designation as a Microsoft Business Partner (SharePoint Portal Solutions, .NET Applications) for the branch operation.
Engagement Manager I Resume
Objective : Business development roles including business strategy, merger integration & divestiture planning, product management, client and vendor relationship management, project management, as well as strategic marketing and go-to-market strategy. Highly motivated and innovative problem-solver with the ability to adapt and excel in a competitive business environment.
Skills : Russian, Japanese, Scrum, Cross-Functional Team Leadership, JIRA, Microsoft Office, Microsoft Project, Product Management, Business Analysis, Data Analysis.
Manage development solutions from conception, through needs assessment, design, execution, and evaluation, maintaining high quality.
Managed bi-annual, global, six-module general manager program for General Motors, delivered in-person.
Expertise in organizational development methodologies and developing a needs-based curriculum using a mix of tools, resource management.
Prepare and report on program effectiveness and ROI; providing recommendations for improvement and process change.
Responsible for the P &L of individual engagements and strategic client programs.
Develop and maintain strong working relationships with senior executives; act as the liaison between HBP and client stakeholders; including faculty, staff, and executive committees.
Manage a team of Program Coordinators, Event Coordinators, and contracted staff.
Engagement Manager/Director Resume
Summary : Highly qualified Engagement Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects and excel in the collaborative environment.
Consulted, educated and conducted intake meetings with Steelcase Managers of all levels including Executive Management on all areas of the supplemental workforce.
Effectively screened candidates submitted and discussed qualified candidates to the Steelcase Manager to filter candidate feedback.
Partnered with recruiters, client hiring managers and team members on program improvements by generating ideas, alternatives and project solutions.
Streamlined Service Level Agreements, Job Descriptions, Service Descriptions.
Pricing Schedules and Independent Contractor invoicing to meet delivery initiatives under the current Local Country Implementation Agreement resulting in 40% projected revenue.
Negotiated supplemental labor budgets, with a client and recruiting, identifying cost savings
Participated in the streamlining of a vendor-neutral supplemental worker program with staffing suppliers.
Master Of Science
Engagement Manager/Co-ordinator Resume
Summary : Strong knowledge of contract development and execution in tandem with data communications. Expert in business development and enterprise software sales including major initiatives that drive industry changes and produce millions of dollars in recurring revenue. Over a decade of success possessing a customer centric disposition.
Skills : Ecommerce, Shipping, Inventory Management, Microsoft Office, Search Engine Optimization, Search Engine Optimization, AB Testing, Electronic Software Distribution.
Directed consulting projects, software customization, and industry solution development for Microsoft's Retail & Hospitality industry.
Managed project teams and project managers delivering consulting projects for Retail industry clients.
Delivered enterprise strategy consulting for a major retailer for Microsoft's server, desktop, web and embedded technologies.
Senior Industry Strategy Consultant Generated and managed pipeline opportunities totaling through utilizing Microsoft technology solutions.
Demonstrated leadership through changing within the global Accenture community to embrace the Microsoft platform and advocated Microsoft technologies.
Project Manager Managed the release of the Microsoft Solution for Intranets product.
The product, a prescriptive architecture to create the optimal Microsoft-based intranet that maximizes performance and extensibility.
Created a first of its kind, web-based mortgage processing for major mortgage provider to automate mortgage process.
Associate Engagement Manager Resume
Summary : Health care Executive Leader of hospital focused experience in Program Management, in both the clinical and financial service sectors. Proven track record of exceeding client expectations in the challenging health care market. Demonstrated ability to lead large operational consulting teams in EMR installations and ARRA solutions. Ability to complete complex IT Programs on time.
Skills : It Project Management, Consulting.
Reporting to the Director of Revenue Cycle Assessments, responsible for coordinating and executing all aspects of a Revenue Cycle Assessment.
Supported the Revenue Cycle Sales team in identifying, qualifying and closing sales opportunities for Value Added Services,
Training and Education, Software, or Outsourcing.Identified and provided detailed operational and financial benefits and recommendations.
Presented assessment findings to the C-Suite and other customer sponsors.
Identified issues, handled objections and worked with Sales Executives on deal closure.
Several accounts remain actively engaged in the sales cycle process Assisted Sales Team and Account Executives in developing a sales strategy.
Designed a new Bonus Subject area that will include Sales Plan information (combining bonus, awards, and volume information into a simplified subject area).
Engagement Manager/Supervisor Resume
Summary : Enthusiastic team facilitator with expertise in setting strategic vision and business objectives, then implementing effectively to achieve project goals. Creative problem solver known for strong motivation and negotiation skills to drive change. Recognized for building trusted relationships, networks.
Skills : It Service Management, It Project Management, IT Governance, ITIL, Consulting, Program Management, Enterprise Architecture, Cloud Computing.
Structured problem-solving efforts and analyses, wrote and delivered communications, managed day-to-day client relationships, coached and developed team members.
Assessed growth opportunities for a major food and apparel retailer in South Africa.
Scoped revenue and economic profit potential for existing and possible new bricks and mortar formats.
Developed holiday season on-line marketing strategy for the multi-channel retailer.
Researched consumer preferences and behavior, using focus groups and online research to inform marketing themes and tactics to drive traffic and conversion rates E-Commerce Marketing.
Coordinated with merchandising, business development, and design to prepare for site re-launch Trade Spend Effectiveness.
Ensured deadlines were met and client contacts were regularly updated with the status of their global mobility program.
Asst. Engagement Manager Resume
Summary : Broad background in IT Telecommunications and Sales/Engagement Manager. Engagement manager is the bridge between customers and the product. They are responsible for creating a great user experience and engaging the customer through effective marketing and sales.
Skills : Ms-office,Ms-excel.
Established a new service for Records Management responsible for crafting and review of project charters, orientation and KPIs (key performance indicators) based on metrics vs.
deliverables, and served as the main point of contact for escalation.
Prepared, presented and won a $2M Records Management contract for the firm entailing a challenging project successfully avoiding FDA penalties to the client.
Authored Methods and Procedures (with the assistance of SME's) in order to ensure that Merck was in compliance with FDA Managed the successful delivery of the Records Management project Interviewed and staffed 20+ records management personnel (exceeding management's expectations in revenue generation).
Established new hire orientation process/ and procedures for their initial thirty days which resulted.
The College Board - Change Management Director Acted as a cross-functional Agent of Change and IT advisor for large SAT initiatives.
Worked with business and technical teams to ensure business cases and requirements reflected proper technical considerations.
Lead Engagement Manager Resume
Summary : Dynamic Customer Support Account Management Professional with proven rapport building and problem resolution abilities. Key strengths include excellent sales, customer service, troubleshooting, coordination and monitoring skills. Proposal preparation and communication skills. Performance recognized by multiple awards.
Skills : Oracle, Sap, As400, Everest, InfoPro, Ms Project, Ms Office Suite.
Primary customer contact between Quantum and major customers.
Primary liaison between Quantum, Distributor, Reseller, and End-User after the initial sale to assure customer satisfaction.
Coordinated shipments, installation, and integration of large Enterprise Libraries between Order Management, Distributor, Installation and Integration teams and customers.
Generated integration reports used by the Quality Department and Sales to improve customer service.
Consistently recognized for superior performance.
Account Manager Managed strategic OEM accounts and worked closely with Program Management.
Assisted CEO and VP of Sales to assure revenue goals were achieved for IPO.
Created and maintained strong internal and customer-centric relationships by identifying and communicating customer needs and developing solutions to support customer requirements.
Sr. Engagement Manager Resume
Summary : A track record of success in the continuous development of long term business partnerships and program delivery. Focused on learning the needs of the business to most effectively develop projects and initiatives to meet the client's goals and objectives. Experience with: IT Asset Management Telecom Expense Management Telecommunications Mobility Management Managed Services.
Skills : Project & Strategic Planning, Program Development, Document & Process Development, Grant Management, Report Writing, Staff Training, Client Relations, Leadership, Government Relations.
Responsible to serve as effective business advisor, change agent, facilitator and leader who is responsive to the client's business and IT needs.
Single point of contact for clients through implementation into steady-state to ensure client saw the immediate value and long term partnership.
Responsible for ensuring that clients achieve their business goals resulting in customer satisfaction, retention, growth, and reference-ability.
Partnered with other IBM teams to ensure contractual delivery and high levels of customer satisfaction.
Supporting the Rivermine business was accountable for a portfolio of customers totaling over annual revenue.
Providing project/program management and governance to customers migrating to Cloud.
Lead programs and initiatives that resulted in customers becoming more efficient, their teams more effective, and realizing a greater ROI.
Bachelor Of Arts
Engagement Manager Resume
Objective : Strategic Human Resources Professional with comprehensive experience including recruitment and retention, conflict resolution, policy administration, change management, organizational development and performance management administration. Proven experience collaborating with senior management to conduct strategic planning in order to support and further organizational goals. Strong communications, interpersonal relations, mentoring, negotiation and coaching skills.