Engagement Manager Resume Samples

Description :

1. Managed and participated in audits of construction projects valued in excess of petroleum, energy transmission, government, manufacturing.
2. Evaluated proposed contract for the construction of $420 million airport terminal and recommended contract changes
3. Managed audits of construction projects for regional electrical transmission company.
4. Developed and implemented strategies for auditing consultant's charges on an international petroleum pipeline project resulting in identified cost recoveries.
5. Managed forensic review municipal sewer projects and identified in recoverable excess engineering management charges.
6. Represented clients in contractor's claims and dispute negotiations and served as an expert witness in client litigation.
7. Represented multi-national manufacturer in negotiating and settling claims resulting in recovering.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Project Manager, Sales Analytics Led and conducted five years of data collection for Cisco Sales team by region and salesperson.
2. Developed a predictive analytics tool to identify laggards (region or salesperson), enabling immediate course correction to achieve the target.
3. Leveraged weekly sales data for different attributes (sales agent, geography, dollar amount expected, date of the expected booking, etc.) to analyze and interpret trends.
4. Monitored and tracked employee group and individual usage, utilizing data analytics to determine where technology could be leveraged to increase efficiency.
5. Utilized a collaborative dashboard app to determine staff utilization of devices, with the object to leverage data to pitch to products to clients.
6. Setup & manage a workable structure for technical support of performance issues.
7. Marketed and conducted numerous no-fail data center relocations.

Experience

5-7 Years

Level

Executive

Education

Masters

Description :

1. Acted as engagement manager and local executive corporate manager of IT services and team operations.
2. Established an organic branch start-up operation with total management and team/staff operational responsibilities.
3. Responsible for opportunity sales and business development; practice, program and project management, administration, facilities and budget (P&L).
4. Performed strategic planning; budget and forecast; hiring, training, employee relations, and management; operational modeling.
5. Achieved client goal plan with four new client opportunities.
6. Achieved an operational plan with a new office location, hiring ten new employees.
7. Secured the relationship and designation as a Microsoft Business Partner (SharePoint Portal Solutions, .NET Applications) for the branch operation.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Manage development solutions from conception, through needs assessment, design, execution, and evaluation, maintaining high quality.
2. Managed bi-annual, global, six-module general manager program for General Motors, delivered in-person.
3. Expertise in organizational development methodologies and developing a needs-based curriculum using a mix of tools, resource management.
4. Prepare and report on program effectiveness and ROI; providing recommendations for improvement and process change.
5. Responsible for the P &L of individual engagements and strategic client programs.
6. Develop and maintain strong working relationships with senior executives; act as the liaison between HBP and client stakeholders; including faculty, staff, and executive committees.
7. Manage a team of Program Coordinators, Event Coordinators, and contracted staff.

Experience

2-5 Years

Level

Junior

Education

Management

Description :

1. Consulted, educated and conducted intake meetings with Steelcase Managers of all levels including Executive Management on all areas of the supplemental workforce.
2. Effectively screened candidates submitted and discussed qualified candidates to the Steelcase Manager to filter candidate feedback.
3. Partnered with recruiters, client hiring managers and team members on program improvements by generating ideas, alternatives and project solutions.
4. Streamlined Service Level Agreements, Job Descriptions, Service Descriptions.
5. Pricing Schedules and Independent Contractor invoicing to meet delivery initiatives under the current Local Country Implementation Agreement resulting in 40% projected revenue.
6. Negotiated supplemental labor budgets, with a client and recruiting, identifying cost savings 
7. Participated in the streamlining of a vendor-neutral supplemental worker program with staffing suppliers.

Experience

7-10 Years

Level

Management

Education

Master Of Science

Description :

1. Directed consulting projects, software customization, and industry solution development for Microsoft's Retail & Hospitality industry.
2. Managed project teams and project managers delivering consulting projects for Retail industry clients.
3. Delivered enterprise strategy consulting for a major retailer for Microsoft's server, desktop, web and embedded technologies.
4. Senior Industry Strategy Consultant Generated and managed pipeline opportunities totaling through utilizing Microsoft technology solutions.
5. Demonstrated leadership through changing within the global Accenture community to embrace the Microsoft platform and advocated Microsoft technologies.
6. Project Manager Managed the release of the Microsoft Solution for Intranets product.
7. The product, a prescriptive architecture to create the optimal Microsoft-based intranet that maximizes performance and extensibility.
8. Created a first of its kind, web-based mortgage processing for major mortgage provider to automate mortgage process.

Experience

7-10 Years

Level

Management

Education

M.B.A

Description :

1. Reporting to the Director of Revenue Cycle Assessments, responsible for coordinating and executing all aspects of a Revenue Cycle Assessment.
2. Supported the Revenue Cycle Sales team in identifying, qualifying and closing sales opportunities for Value Added Services, 
3. Training and Education, Software, or Outsourcing.Identified and provided detailed operational and financial benefits and recommendations.
4. Presented assessment findings to the C-Suite and other customer sponsors.
5. Identified issues, handled objections and worked with Sales Executives on deal closure.
6. Several accounts remain actively engaged in the sales cycle process Assisted Sales Team and Account Executives in developing a sales strategy.
7. Designed a new Bonus Subject area that will include Sales Plan information (combining bonus, awards, and volume information into a simplified subject area).

Experience

7-10 Years

Level

Consultant

Education

M.B.A.

Description :

1. Structured problem-solving efforts and analyses, wrote and delivered communications, managed day-to-day client relationships, coached and developed team members.
2. Assessed growth opportunities for a major food and apparel retailer in South Africa.
3. Scoped revenue and economic profit potential for existing and possible new bricks and mortar formats.
4. Developed holiday season on-line marketing strategy for the multi-channel retailer.
5. Researched consumer preferences and behavior, using focus groups and online research to inform marketing themes and tactics to drive traffic and conversion rates E-Commerce Marketing.
6. Coordinated with merchandising, business development, and design to prepare for site re-launch Trade Spend Effectiveness.
7. Ensured deadlines were met and client contacts were regularly updated with the status of their global mobility program.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Established a new service for Records Management responsible for crafting and review of project charters, orientation and KPIs (key performance indicators) based on metrics vs.
2. deliverables, and served as the main point of contact for escalation.
3. Prepared, presented and won a $2M Records Management contract for the firm entailing a challenging project successfully avoiding FDA penalties to the client.
4. Authored Methods and Procedures (with the assistance of SME's) in order to ensure that Merck was in compliance with FDA Managed the successful delivery of the Records Management project Interviewed and staffed 20+ records management personnel (exceeding management's expectations in revenue generation).
5. Established new hire orientation process/ and procedures for their initial thirty days which resulted.
6. The College Board - Change Management Director Acted as a cross-functional Agent of Change and IT advisor for large SAT initiatives.
7. Worked with business and technical teams to ensure business cases and requirements reflected proper technical considerations.

Experience

7-10 Years

Level

Executive

Education

Sales

Description :

1. Primary customer contact between Quantum and major customers.
2. Primary liaison between Quantum, Distributor, Reseller, and End-User after the initial sale to assure customer satisfaction.
3. Coordinated shipments, installation, and integration of large Enterprise Libraries between Order Management, Distributor, Installation and Integration teams and customers.
4. Generated integration reports used by the Quality Department and Sales to improve customer service.
5. Consistently recognized for superior performance.
6. Account Manager Managed strategic OEM accounts and worked closely with Program Management.
7. Assisted CEO and VP of Sales to assure revenue goals were achieved for IPO.
8. Created and maintained strong internal and customer-centric relationships by identifying and communicating customer needs and developing solutions to support customer requirements.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible to serve as effective business advisor, change agent, facilitator and leader who is responsive to the client's business and IT needs.
2. Single point of contact for clients through implementation into steady-state to ensure client saw the immediate value and long term partnership.
3. Responsible for ensuring that clients achieve their business goals resulting in customer satisfaction, retention, growth, and reference-ability.
4. Partnered with other IBM teams to ensure contractual delivery and high levels of customer satisfaction.
5. Supporting the Rivermine business was accountable for a portfolio of customers totaling over annual revenue.
6.  Providing project/program management and governance to customers migrating to Cloud.
7. Lead programs and initiatives that resulted in customers becoming more efficient, their teams more effective, and realizing a greater ROI.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Maintained a positive and inclusive associate relations environment by championing and supporting Associate and Management needs in the Store.
2. Maximized engagement through analysis of the annual engagement survey results with the Store Manager and partners in the development of action plans.
3. Encourages and supports dynamic meetings between Associates and Management.
4. Drove sales and profit through people by monitoring the sourcing and selection process to ensure the acquisition of the best possible resources for open positions.
5. Drove the Store's Associate Engagement activities including CustomerFIRST, training, hiring and selection, feedback/coaching and disciplinary actions.
6. Coordinated performance appraisal and career discussions for Management and Supervisory Associates as appropriate.
7. Ensured staff was well-trained, qualified, motivated and empowered. Drove Individual Development Planning for all Associates.

Experience

2-5 Years

Level

Junior

Education

Human Resource Development