An Enrollment Supervisor oversees the staff responsible for enrollment and billing operations of the facility. While the duties vary based on the type of organization, the following are certain core duties listed on the Enrollment Supervisor Resume – ensuring the information is processed accurately and appropriately; providing guidance to junior staff on more complex billing or enrollment issues; supervising a small group of para-professional staff; and contributing to the development of processes and procedures.
Employers typically prefer to hire those individuals with the following skills and abilities – a thorough knowledge of the functional area under supervision, experience in the related area, intermediate level of proficiency in MS Excel, knowledge of relevant federal and corporate guidelines such as HIPAA; and the ability to work ambiguously in a fast-paced environment. A relevant degree and experience are commonplace among job applicants.
Summary : As an Enrollment Supervisor, responsible for Managing and growing a team of patient services coordinators who are the operational point of contact for individuals interested in stopping their opioid use through Medication-Assisted Treatment (MAT).
Skills : Supervisor, Billing, Enrollment.
Description :
Responsible for the overall supervision of the enrollment function for the division.
Managed the Enrollment Specialists to ensure timely processing of enrollment applications and meeting filing deadlines.
Identified problems and present recommendations for improvements; implemented and monitored those recommendations.Reviewed Held Account Receivables with each ES on a semi-monthly basis.
Reviewed the EmBillz report monthly with staff Entered Write-offs into the Adjustment Database.
Mentored and assist in training for new Enrollment Specialists Oversaw special enrollment projects.
Supervised the work flow in the Enrollment Department.
Managed and trained temporary employees.
Experience
7-10 Years
Level
Management
Education
BS In Education
Enrollment Supervisor Resume
Summary : An Enrollment Supervisor position that will utilize my skills and experience to broaden my horizon with room for advancement.
Skills : MS Office, Publisher
Description :
Provided supervision for 15 personnel who are responsible to contact Aetna insurance members who have left the state and failed to re-enroll within the state they are currently living which includes tracking down the individual through the internet, family members, and other research tools.
Managed inventory of over 1,000 letters per day of members who have left the state and must be contacted within 10 days to advise them on maintaining their Medicare Drug Benefit within the state they are currently living.
Performed various employee-related duties including: reviewing resumes, hiring talented staff members, onboarding new staff, performance reviews, administer raises and bonuses, approve timesheets, and terminate employees when appropriate.
Created weekly employee schedules and approve time off requests.
Conducted random quality assurance checks on employees to ensure they are meeting company standards and are complying with mandated government regulations.
Reviewed employees' performance on a weekly and monthly basis focusing on quality, inventory, and compliance.
Comprehensively train new employees by monitoring their calls for 1-2 hours, determine which employee would be the best mentor for them based on what they need the most training, and pair them with that employee to receive the additional training.
Experience
7-10 Years
Level
Management
Education
B.S. In Art Education
Enrollment Supervisor Resume
Headline : Highly organized with comprehensive background in medical health insurance administration. Great ability to function well independently or as a member of a professional health care organization. Excellent patient relations skills on the phone and in-person, genuine warm and caring manners. Experienced managing multiple schedules, timelines and deadlines.
Skills : Volunteer Graphic Designer., Spanish, People Management.
Description :
Managed the day-to-day enrollment operations of a 5-member team to ensure that all member enrollment data is accurate and that incoming enrollment requests are processed timely and accurately.
Oversaw the development of business requirements, test cases of various system enhancements and modifications to improve enrollment processes.
Distributed and monitored of daily exception discrepancies, weekly/monthly reports.
Conducted quality control on data change per 834 files received, audit files, manual enrollment files and directed action per management.
Facilitated meetings between Enrollment Analysts, Enrollment Specialists, Developers and programmers.
Supported Enrollment Manager by providing guidance to department staff under the Manager's direction.
Demonstrated and educated Enrollment procedures to other teams/departments impacted by our actions.
Experience
5-7 Years
Level
Executive
Education
Certificate In Visual Communications
Enrollment Supervisor Resume
Objective : Seeking an opportunity to expand my knowledge and experience and to assist in the improvement of this organization and myself.
Skills : Project Management, Planning Skills.
Description :
Supervised the work activities and delivery of enrollment work for assigned employees in the Enrollment Area.
Monitored team and individual performance results by reviewing productivity and quality of work performed by assigned staff.
Facilitated team meeting with peers and team mates.
Coordinated staff work schedules.
Implemented new processes for key auditing controls.
Submitted monthly performance indicators Represented UMR and the Enrollment Team by participating in customer visits and conference calls.
Met with individual team member's weekly/monthly to assess and align performance goals to ensure that team members met or surpassed report card goals.
Experience
2-5 Years
Level
Junior
Education
MS
Enrollment Supervisor Resume
Summary : Motivated Enrollment Supervisor professional with over ten years of experience in higher education and computer sales, supervisory experience, data analysis and operational improvements.
Skills : Hiring And Training High-Level Sales Proficiency Organization And Multitasking.
Description :
Managed performance and professional development of enrollment team through use of data analysis, department expectations and individual coaching resulting consistent performance of 110-120% of target.
Identified and analyzed external trends and key road blocks then implemented strategies to hit targets.
Interview and train new employees to full ramp.
Effectively managed the change process and training on new products on a team and department level.
Created and designed a sales framework and rubric to enhance overall sales and customer experience.
Implemented and developed annual department awards ceremony.
Collaborated with other departments to evaluate process and customer experience.
Experience
10+ Years
Level
Senior
Education
Certificate In Adult Education
Enrollment Supervisor Resume
Headline : Enrollment Supervisor with extensive management background seeking a position using my clinical and professional skills to provide the kind of care for my patients as I would want for my own family.
Skills : Microsoft Office, Coordinating Skills.
Description :
Supervised Enrollment team.
Served as the liaison for our enrollment vendor.
Monitored accuracy, timeliness and service levels of the Enrollment team at home office and outsourced vendor site.
Prepared weekly reports on such areas as: enrollment backlog, turn around time, and accuracy.
Improved record keeping process.
Oversaw the coordination of on-line and electronic enrollment.
Managed special projects as needed and ensure deadlines are met.
Experience
5-7 Years
Level
Executive
Education
Associate's In Nursing
Enrollment Supervisor Resume
Summary : To become an integral part of an organization whose goals and direction are accompanied with me to garner both success and the feeling of accomplishment to know that we did the right thing for our customers internal and external.
Maintained inventory levels, manage quality and production standards on a daily basis.
Developed the staff to understand all new policies and procedures in conjunction with enrollment.
Worked alongside Account Services and Sales on the implementation and processing of new groups, renewals and billing inquiries.
Assisted the New Business Task Force with placing into effect of clients joining Delta Dental.
Dedicated to continuous training of the staff to the conversion from Legacy Systems to Metavance and Macess.
Assisted with the training of Metavance and Macess to staff at various sites within the organization.
Processed enrollment in our Metavance and Macess System to maintain working knowledge of internal process.
Experience
10+ Years
Level
Senior
Education
GED
Enrollment Supervisor Resume
Objective : Results-driven Operations Leader with expertise in multiple functions that provide employee benefits and service to the health care sector. A leader for over twenty years with proven ability to successfully manage a variety of functions through motivation, strategic analytical skills, cohesive team building, strong data management capabilities, and ability to solve difficult business problems.
Skills : System Management, Critical Thinking.
Description :
Provided daily support, guidance and direction to the Enrollment staff in the processing of enrollment applications to insure effective and efficient enrollment activity, while complying with State enrollment guidelines.
Responsible for supervising Eligibility associates to insure that State guidelines are followed, including completion of documents for Presumptive and pending applications.
Addressed and resolved enrollment activity related complaints in response to Lead Agencies, Applicants, and State official inquiries.
Responsible for monitors and delegates applications processing; runs, monitors and maintains daily/weekly/monthly enrollment activity reports to ensure effective and efficient processing of Medicaid, CHP and FHP applications.
Responsible for evaluation employee productivity and checking quality of Data Entry System Applications.
Processed performance reviews for department staff.
Provided on-going supervision and training to staff and processes performance reviews, as deemed necessary.
Experience
2-5 Years
Level
Junior
Education
Associate In Accounting
Enrollment Supervisor Resume
Summary : Experienced 15 years Supervisory, Management Experience Exceptional Problem Solving and Leadership Skills Excellent Written and Verbal Communication Skills Computer Experience includes: MS Office (Advanced Word, Excel, and Powerpoint), Avaya Call Center Management, Blue Pumpkin Workforce tool, Qwest, Witness call monitoring tool, SAP, Telescript, Aspect, Covisint portal applications, Website design, Google SEO, various logistics/client-specific applications and Adobe applications.
Skills : Customer Service, Directing Skills.
Description :
Managed a team of 15 enrollment recruiters.
Hired, trained, and develop staff according to monthly sales and phone metrics.
Hold agents individually responsible for personal quotas through daily coaching, weekly/monthly one on ones, and quality assurance monitoring (phone).
Developed strategies to guarantee seamless training and transition for new programs.
Acknowledged ownership of team goals and change processes and procedures regularly to ensure optimum performance from staff.
Reported daily and monthly metrics/budget to Associate Director via MS PowerPoint and Access software.
Executed all team member performance appraisals yearly and through promotions and exercise disciplinary action when necessary.
Experience
10+ Years
Level
Senior
Education
MS
Enrollment Supervisor Resume
Objective : As an Enrollment Supervisor, responsible for Planning and implementing process changes to improve team efficiency and satisfaction, and also Forecasting incoming patient demand and staffing needs to ensure your team is prepared for the expected demand.
Skills : Documentation Skills, Multitasking.
Description :
Oversaw the staff in charge of correcting discrepancies, audits, reports and the outbound enrollment verification (OEV) call center; around 30 employees on regular period to 70 on the annual enrollment period (AEP).
Ensured productivity, quality and timeframes compliance on OEV calls by monitoring live and recorded calls, performing audits, creating scripts and letters following CMS requirements and giving individual performance results and continuous training to the employees.
Prepared and monitored department's reports and metrics.
Performed internal audits and gather/ comply with external audits requests such as Medicaid audits, Hedis audits, Compliance Department audits and CMS audits.
Assisted all department areas on their daily tasks and provide guidance about CMS regulations.
Oversaw department's responsibilities such as enrollments, disenrollment's, maintenance changes, required member notification, cancellations, outbound enrollment verification (OEV), welcome kit mailing, member's returned mail upon other tasks.
Ensured all Enrollment department's subdivision compliance.
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