Front Desk Specialist Resume Samples

The Front Desk Specialist is hired to oversee and take charge of the non-clinical activities of a health care center. There are wide ranges of tasks such as budgeting, staffing, inventories and customer services that are to be coordinated and managed, and these tasks are shouldered by these specialists. The Front Desk Specialist Resume focuses on such tasks as – managing marketing operations, ordering and monitoring supplies, recruiting and supervising staff, handling patient admission processes, answering multi-phone lines, scheduling appointments and handling administrative tasks as assigned.

The strongest resume for this description stresses on these core skills and abilities – MS Office and medical administration software knowledge, excellent verbal and written communication skills, knowledge of billing and patient record information and multitasking capabilities. Knowledge of medical terminologies is paramount. Due to the job setting, employers expect at least a secondary school vocational training and certification in the medical field.

 

Front Desk Specialist Resume

Headline : Experienced professional with sales and customer service skills. Looking to utilize my degree in speech pathology and special education with this employment and my future career goals.

Skills : Health, Receptionist.

Description :

    1. Maintenance of patient's chart, patient demographics, billing information, copy photo I.D.and insurance card, front and back, obtain necessary consent form signatures, including HIPAA policy.
    2. Verification of Insurance Benefits confirmed through electronic or phone contact with the insurance provider for every patient encounter, eligibility and financial responsibility information communicated clearly to patients, benefits information documented in the patient record.
    3. Assist with Patient Collections, assist with patient questions regarding billing and insurance payments.
    4. Daily chart prep identifying patient financial responsibility for each visit and any outstanding balances due.
    5. Schedule patient appointments, new and follow up appointments within the practice, Consultation appointment referrals.
    6. Assist with incoming phone calls, manage incoming phone calls and transfer appropriately, took complete and accurate messages, delivered in a timely fashion.
    7. Provided managerial duties Excellent customer service in sales, returns, and product.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's


Sr. Front Desk Specialist Resume

Headline : Proven success planning and directing executive-level administrative affairs and providing support to Sales Directors, as well as General Managers. Organized and meticulous on details, very much a team player.

Skills : Hard Worker, Computer software, Stand long hours.

Description :

    1. Manage the registration process, ask for identification and ensure that the provided credentials are accurate.
    2. Handle guest check-ins and check-outs appropriately.
    3. Operate hotel switchboard, take calls and provide information and transfer calls.
    4. Manage accurate accounting of all rooms, provide guests with room keys and call for bellboys take reservations over the telephone, through emails, and in person.
    5. Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
    6. Refer guests to appropriate departments to resolve complaints or provide suggestions.
    7. Compute bills and take payments, provide guests with directions around the hotel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Pharmacy Technician


Jr. Front Desk Specialist Resume

Objective : To obtain a position as front desk specialist and or a position that will enable me to contribute professional medical experience of 10+ years for an established organization with an opportunity for advancement.

Skills : IEP, Assessments.

Description :

    1. Performed secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
    2. Duties included scheduling appointments, compiling and recording medical charts, reports, and correspondence.
    3. Maintained patient files and retrieved files for scheduled appointments; filed all patient data upon receipt of information; initiated records for new patients and created computer index.
    4. Responded to requests for medical records; processed letters and reports; answered and directed telephone calls.
    5. Retrieved patient schedules from computer system; distributed reports to physicians, and materials to other departments.
    6. Made photocopy of records and documents for billing and/or legal services.
    7. Kept supervisor informed of problems or issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Front Desk Specialist III Resume

Summary : Front Desk Specialist with 2 years of medical office experience. Successfully completed CNA1 and welcome the opportunity to contribute to the healthcare field.

Skills : EMR, knowledge in all private insurances, medicaid, medicare and medicare replacement plans, Bilingual.

Description :

    1. Assess training needs with employees or consultation with managers.
    2. Maintain new patient packets for the office.
    3. Resolve customers' service or billing complaints by performing activities such as refunding money, setting up payment arrangements or answering questions concerning insurance and payments for the patients.
    4. Receive payment and record receipts for services.
    5. Perform checks and balances for money collected at the end of the day.
    6. Operate multi-line telephone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    7. Handled all front desk duties, including check-in and check out and answering phones and appointment setting.
    8. Entered all new patient information and demographics.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Administrative

Front Desk Specialist II Resume

Summary : A self-motivated, productive, and organized individual seeking an internship at a company that enhances self-awareness, expands therapeutic skills, and assists development into a successful Marriage and Family Therapist.

Skills : EMR.

Description :

    1. Provides excellent customer service to patients, vendors, and co-workers.
    2. Prints daily appointment schedules for the practice.
    3. Check-in patients at the time of appointment and verify insurance and patient demographics.
    4. Collect and post co-pay and any balances due to the practice management system.
    5. Notify the patient at the time of appointment scheduling of any outstanding balances and advises that full payment is expected at the time of appointment.
    6. Print encounter forms and route to a physician.
    7. Managed quality communication, customer support and product representation for each client.
    8. Assisted nursing home residents as well as staff with any issues they might have.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Of Applied Science

Front Desk Specialist I Resume

Objective : Conscientious and detail-oriented employee with an excellent background in managing complex and high-volume clerical work. Mindful of all standards and practices pertaining to health, safety and patient confidentiality.

Skills : Microsoft Office, Allscripts EMR.

Description :

    1. Maintained and updated patient appointment schedules with changes and cancellations as needed.
    2. Operated multiple phone lines and documented and conveyed messages as required.
    3. Provided record retrieval assistance to various medical departments.
    4. Evaluated and ensured completeness and accuracy of all patient records and related documentation.
    5. Reviewed appointment schedules and provided reminders to patients as needed.
    6. Ensure the effective management of all specialist referrals.
    7. Communicates with clinical staff any issues or any need of further follow up.
    8. Contacts the patient regarding any pending referrals, and or diagnostic testing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Horticulture

Front Desk Specialist/Analyst Resume

Headline : Dedicated, loyal, and personable individual who has the ambition to succeed in any given environment. Work well under pressure and seeking a position that is challenging.

Skills : Typing, Organization, Self motivated,.

Description :

    1. Greeted and checked in patients at the front desk.
    2. Entered data into Peak Physical Therapy system which includes copayment information and weekly reports using Microsoft Office.
    3. Answered phones as well as contacted new and existing patients, doctor's offices, and insurance companies.
    4. Scheduled new and existing patient appointments.
    5. Inputted correct patient demographics such as mailing address, telephone number, date of birth, and insurance information.
    6. Pulled and filed daily patient charts as well as the electronic filing of data.
    7. Created new patient charts with necessary paper work.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Front Desk Specialist/Coordinator Resume

Objective : Enthusiastic and well-organized Administrative Assistant with a solid background in data entry, schedule management, mental health outpatients service as well as a high knowledge of Chiropractic care and the human body.

Skills : Office Management, HIPAA Compliance Dedicated Team Player, 90 WPM Typing Speed.

Description :

    1. Reduced overhead by taking on more responsibility with creative and administrative projects.
    2. Trained new employees on multiple medical billing programs and data entry software.
    3. Oversaw inventory and office supply purchases.
    4. Greeted all visitors and directed them to the correct employee or office.
    5. Developed, maintained and improved data spreadsheets.
    6. Took on lead position of the front desk area of Intake office.
    7. Coordinated with clinical staff on which clients they would be evaluating for that day.
    8. Handled daily heavy flow of paperwork including client demographics, financial information, and medical record releases.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Front Desk Specialist/Executive Resume

Summary : Professional that offers office management skill, proficiency in Microsoft Office programs, a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to multi task priorities and meet tight deadlines without compromising quality.

Skills : Velocidoc, Blue E, NC Tracks.

Description :

    1. Obtained authorization as needed to process patients for services needed.
    2. Explained all required paperwork and forms to patients and ensured proper completion of all paperwork.
    3. Checked patients in and out either via OccuSource or manually according to procedure and distributed records according to the employer's protocols.
    4. Filed paperwork, medical records and correspondence according to defined company procedure.
    5. Maintained inventory of office supplies and printed forms.
    6. Assisted in processing patient referrals as required.
    7. Verified insurance and collected patient's co-pay or deductible when needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Medical Office Administration

Front Desk Specialist/Representative Resume

Objective : Front desk specialist with experience supporting ten different clinics in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Strong attention to detail and extensive knowledge of Medical terminology in a busy medical office.

Skills : Microsoft Office, Excel, Microsoft Word.

Description :

    1. Manages patient appointments and schedules follow up visits.
    2. Responds to and assists physician with patient questions.
    3. Informs patient on treatment and administration.
    4. May obtain and record patients' vital signs and assist patients in patient flow through the clinic.
    5. Provides varied, job-related administrative support as needed.
    6. Confirmed patient information, collected copays and verified insurance.
    7. Worked in Dermatology, Orthopedic, Urology, Family Medicine, Gastroenterology, PMR, Audiology, Otolaryngology, Vascular Surgery, Endocrinology, and Neurology Clinics Health Services Management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.A In Sociology

Associate Front Desk Specialist Resume

Summary : Highly qualified Front Desk Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.

Skills : Microsoft word, Windows XP, Excel, proficient in the Para Plan scheduling software.

Description :

    1. Manage and set up patients and therapist schedules within a high volume facility.
    2. Verify patients' insurance benefits and then process the gathered information.
    3. Collect co-pays/ past due payments and post them within the operating system.
    4. Gather records request information and send out to requestors based on HIPPA regulations.
    5. Organize, file, and keep patient charts in compliance with insurance guidelines.
    6. Ability to multi-task between various responsibilities by prioritizing based on demand.
    7. Answer incoming calls; screen or direct based on need/request.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Criminal Justice

Front Desk Specialist Resume

Headline : To obtain a position that will complement education and give the tools and experience to further career.

Skills : Microsoft Office Proficiency, Excel Spreadsheets.

Description :

    1. Consistently recognized by management for providing superior patient service.
    2. Recorded and filed patient data and medical records.
    3. Carefully reviewed medical records for accuracy and completion as required by insurance companies.
    4. Directed patient flow during practice hours, minimizing patient wait time.
    5. Acquired insurance authorizations for procedures and tests ordered by the attending physician.
    6. Completed registration quickly and cordially for all new patients.
    7. Provided administrative support for six physicians.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business