Help Desk Operator Resume
Headline : Seeking to obtain a Technical Support position with a progressive organization to utilize current education and demonstrate system hardware and software abilities to meet business needs, thus assisting in information technology and computer networking.
Skills : Microsoft Office, Business Continuity, Information Security, Risk Assessment, Incident Management, Metrics, Testing.
Description :
- Responded to complex technical problems/issues related to hardware, software, and networking via email and phone.
- Able to simultaneously support numerous customer bases with a separate policy, procedural, and ticketing requirements.
- Assisted customers by remotely diagnosing problems and providing resolutions for technical and service-related issues.
- Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advised/educated customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identified and provided input on unique or recurring customer problems.
- Monitored and tracked issues to ensure accurate resolution.
- Escalated more complex customer technical issues to senior-level support.
Experience
5-7 Years
Level
Executive
Education
Associate of Science in Information Technology
Help Desk Operator Resume
Summary : An experienced Help Desk Operator professional is now looking to secure a position as a Customer Service Representative where organizational and office skills are well utilized. Intend to improve, learn, and grow in your career. Will bring responsibility to your company in a long-term capacity.
Skills : Quality Assurance, Compliance, Management, CallMiner.
Description :
- Notified supervisor and computer maintenance technicians of equipment malfunctions.
- Oversaw the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
- Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports Helped programmers and systems analysts test and debug new programs.
- Monitored the system for equipment failure and errors in performance.
- Cleared equipment at end of operating run and reviewed schedule to determine next assignment.
- Recorded information such as computer operating time, problems that occurred, and actions are taken.
- Responded to program error messages by finding and correcting problems and termination of the program.
- Answered telephone calls to assist computer users encountering problems.
- Loaded peripheral equipment with selected materials for operating runs and oversaw the loading of peripheral equipment by peripheral equipment operators.
Experience
7-10 Years
Level
Management
Education
Diploma
Help Desk Operator Resume
Objective : Professional, dependable, reliable, goal-oriented, team player with strong support, telephone and communication skills, seeks a position in a technical environment where current work experience accompanied by degree will afford the opportunity to exercise knowledge and experience.
Skills : Cerner PIC / RCI, PACS, AS/400, Microsoft Exchange, Active Directory, Lync.
Description :
- Researched, diagnosed, resolved, or escalated technical and procedural issues from a retail stores environment via phone call, log, and assign tickets as outlined in Department documentation in English.
- Communicated, in-market language, to store employees in a manner that is easy to understand and non-technical, utilizing a third party interpreter when applicable.
- Took personal accountability to meet service desk operator key performance measurements, actively contribute to meeting the department's shared goals.
- Clearly document all issues according to ticket logging and problem management requirements, identify and report improvements by utilizing the department documentation update process.
- Received calls from students and faculty who were suffering computer problems.
- Performed basic troubleshooting and suggested actions over the phone.
- Took and processed orders for additional help or equipment.
Experience
2-5 Years
Level
Junior
Education
Accounting Fundamentals Certification
Help Desk Operator Resume
Objective : Creating PowerShell, VBScript, and Batch Scripts to address automation of business server functions, including but not limited to, backups, cache clearing, workstation user cleanup, etc.
Skills : IT Management, Education, Database Management, Problem Solver.
Description :
- Remoted technical support was provided for business customers for email, server, and workstation related issues.
- Led a team of 5 Level 1 technicians to ensure non-business customers were addressed in a professional manner.
- Provided escalated resource support to the Level 1 and Field Consultant technicians to address any immediate response needs.
- Developed router and firewall firmware packages to address firmware upgrades and configuration issues.
- Created processes and procedures to guide Level 1 activities concerning technical troubleshooting, virus removal, remote support, etc.
- Created PowerShell, VBScript, and Batch Scripts to address automation of business server functions, including but not limited to, backups, cache clearing, workstation user cleanup, etc.
- Created and maintained dataflow documentation for the business network router, firewall, and server configurations.
- Performed purchasing requests for business customer projects and remained under budget.
Experience
2-5 Years
Level
Junior
Education
BS in Network Administration
Help Desk Operator Resume
Headline : Motivated self-starter with a proven ability to meet and exceed clientele demands in rapid, competitive, and ever-changing environments with a proactive approach. Recognized aptitude for transformational leadership and ability to manage a high level of quality standards.
Skills : ICD-10-CM/PCS, CPT/HCPCS, Microsoft Office, HMS/Medhost, All Scripts, Winscribe, 3M Encoder.
Description :
- Responsible for answering calls from nurses, doctors, etc., with questions ranging from equipment issues to password resets.
- Ran system backups and took down the AS400 every night at midnight.
- Ran the daily reports and put them in the interoffice mail.
- Responsible for paging technicians and other professionals, depending on the needs of the customer.
- Responsible for logging the staff help desk ticketing system.
- Assigned appropriate technical support to the IT staff.
- Created and corrected password and log-into networks (Outlook, Citrix, and Microsoft).
Experience
5-7 Years
Level
Executive
Education
Associates in Applied Science
Help Desk Operator Resume
Summary : Dependable, self-sufficient Help Desk Operator professional with strong analytical and communication skills. Having 10 years of experience in Information Security, 8 years in Continuity of Business, and a background in customer service. Experience in business continuity includes business recovery and contingency planning, crisis and incident management, disaster recovery exercises, testing, and employee preparedness and awareness.
Skills : Excel, Customer Service, Sap, Accounts Payable, Accounts Payable, Basic Computer, Banking.
Description :
- Assisted users with hardware, software, and connection issues over the phone.
- Assisted users with hardware, software, and connection issues on site.
- Installed required software on both newly and previously purchased machines.
- Participated in upgrading Operating System for entire network area.
- Performed routine command - wide system and hardware audits.
- Answered help desk calls concerning problems with network access, password resets, physical problems with co-worker's personal computers.
- Worked out in the field to fix a co-worker's personal computer.
- Trained and worked as a Certified Network Engineer with Novell Networking.
Experience
7-10 Years
Level
Management
Education
BS in Information Technology
Help Desk Operator Resume
Objective : Detail-oriented Help Desk Operator professional with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical issues with ease and patience. Hardworking, self-motivated, problem solver. Comfortable while operating in a wide range of platforms and environments.
Skills : Project Management, Problem Solving, Disaster Recovery, Information Security, Microsoft Office Suite, As400, Management, CRM.
Description :
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Installed software, modifies and repairs hardware, and resolves technical issues.
- Identified and solve technical issues with a variety of diagnostic tools.
- Activated accounts for hospital staff and users.
- Set up hospital staff workstations PCs, phones, and laptops.
- Assisted in discovery, research, and resolution of technical issues, while providing hands-on support by visiting users' locations to determine and diagnose issues that could not be resolved over the phone or through remote assistance.
- Reset passwords, helping create service tickets for faculty and staff technical problems.
- Assigned service tickets to technicians.
Experience
2-5 Years
Level
Junior
Education
BA in Social Science
Help Desk Operator Resume
Objective : Self-motivated, results-oriented leader with extensive experience in operations management, quality, and compliance management, and business process improvement (BPI). Creative problem-solver with the ability to develop business plans and metrics and manage them for impact and results. Excellent analytical, organizational, and communication skills.
Skills : Juniper, Microsoft Windows Server 2000, 2003, 2008, 2012, Epic Print Servers, Epic Citrix Management, Citrix Xenapp, Infrastructure Management, Network Administration/Engineering.
Description :
- Monitored the operation of computer systems in conjunction with a variety of peripheral equipment.
- Generated and distributed reports, run batch processing jobs perform shutdown procedures, observe equipment, both Data Center, network, and end-user, for problems, and corrects problems according to prescribed instructions.
- Provided telephone and in-person support to system users regarding hardware and system application problems.
- Provided switchboard coverage.
- Monitored backup jobs.
- Achieved a high level of productivity handling technical calls daily.
- Played a key role in diagnosing technical hardware and software issues.
- Provided support for the network, help desk, client/server environments.
Experience
2-5 Years
Level
Junior
Education
Diploma
Help Desk Operator Resume
Objective : Seeks to obtain a challenging position as a Customer Service Representative or related position in Public Relations offering excellent customer care and/ or service, complete office support demonstrating knowledge, skills, professional experience in a team and results-oriented organization.
Skills : Customer Service, MS Office Suite.
Description :
- Troubleshot and triaged for software applications in a hospital environment.
- Ran daily back up systems.
- Handled emergency requests and general client support.
- Set up RMA's for dual adapter express card products in a timely manner.
- Managed calls from corporate companies using bugfix software.
- Guided users on how to use Microsoft Office based on their individual needs.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Referred major hardware or software problems or defective.
Experience
2-5 Years
Level
Junior
Education
HS
Help Desk Operator Resume
Summary : Would like to obtain a full-time position as a Help Desk Operator. Have eleven years of experience as a Registered Nurse in a staff nurse capacity, as well as a supervisory capacity, and have a great deal of experience drawing blood from difficult patients due to prematurity, drug use, or disease process.
Skills : Excellent Customer Service, Excellent Communication.
Description :
- Recorded, tracked, and documented the help desk request problem-solving processes and run reports.
- Performed computer preventive maintenance and maintain system and product support supplies.
- Installed hardware and software on network computers.
- Provided support for all Microsoft Operating systems in association with our software.
- Assisted students with issues in the computer labs.
- Responsible for backup and restores of computers.
- Responsible for maintaining antivirus software.
- Handled student and faculty concerns about password issues.
Experience
10+ Years
Level
Senior
Education
Associates in Nursing
