A Hotel Desk Clerk undertakes various tasks such as managing guest reservations, registering guests, and providing information about rooms and rates to guests. A well-written Hotel Desk Clerk Resume mentions the following day-to-day tasks executed by these clerks – performing check-ins and check-outs; verifying the card authenticity, registering guests after collecting all needed information, informing about payment methods; welcoming guests on arrival, liaising with housekeeping department, handling complaints and performing basic administrative and clerical tasks.
To provide a pleasant, cordial, and memorable stay for the guests, the clerks must depict the following skills – proven work experience, a strong understanding of travel planning website; cash handling skills; customer service attitude, experience in using hotel reservations software and telephone etiquette. As far as formal education is concerned, employers expect at least a diploma in hotel management.
Objective : Motivated, accomplished personable business professional with an excellent track record in dealing with culturally-diverse individuals.. Talent for quickly mastering business concepts. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling workplaceissues as well as issues involving external customers which requires tact and diplomacy.
Skills : Microsoft Office, Data Entry, Communications, Customer Service, Cash Handling, Typing.
Description :
Creates and maintains filing system.
Processes all outgoing mail and distribute all incoming mail.
Ensures that the staff has the support requirement to meet daily mission and function.
Consults with senior managers each morning to determine work priorities of the day.
Establishes reservations for incoming guests based upon room availability.
Communicates effectively with external customers to determine specific requests.
Assists clientele in completion of required forms and registration cards.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Sr. Hotel Desk Clerk Resume
Summary : To obtain an entry level Hotel Desk Clerk position using a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedures.
Greets, registers, and assigns rooms to military and non-military guests.
Issues room key and escort instructions to bellhop (hotel & rest).
Responsible for Date, stamp, sort, and rack incoming mail and messages.
Records telephone messages.
Transmits and receives telephone messages, using telephone or telephone switchboard.
Answers inquiries pertaining to hotel services, such as shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts manually or using computer.
Maintains guests' record confidentiality.
Computes bill, collects payment, and makes change for guests.
Experience
10+ Years
Level
Senior
Education
Associate
Jr. Hotel Desk Clerk Resume
Objective : Dedicated with more than 40 years in customer service from wholesale/retail, cooking and food service. Served as a Hotel Desk Clerk, Head Cashier, Team Leader, Trainer, Cook, Food Server and Press Operator. People person and dedicate to the customer, the company and duties.
Made reservations for incoming guests based on room availability.
Interviewed incoming guests to determine room assignment.
Assisted clientele in the completion of required forms.
Answered questions pertaining to the rules and regulation while using the facilities.
Provided statement of non-availability when applicable.
Posted registration information, issued room keys and a may of the installation.
Answered billing questions and concerns.
Assisted or arranged transportation.
Computed charges for guests checking out, received payments, and gave receipts.
Experience
2-5 Years
Level
Junior
Education
AAS
Hotel Desk Clerk I Resume
Objective : To obtain an entry level Hotel Desk Clerk position where can display attention to detail and strong organizational and customer service skills.
Verifies customers' credit, and establish how the customer will pay for the accommodation.
Contacts housekeeping or maintenance staff when guests report problems.
Makes and confirms reservations.
Issues room keys and escort instructions to bellhops.
Keeps records of room availability and guests' accounts, manually or using computers.
Performs bookkeeping activities, such as balancing accounts and conducting nightly audits.
Posts charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Computes bills, collect payments, and make change for guests.
Experience
2-5 Years
Level
Junior
Education
Medical
Hotel Desk Clerk II Resume
Headline : Hotel Desk Clerk Provides a friendly welcoming liaison between guests and the Company to exchange information and accommodate lodging transactions.
Skills : Microsoft Office, Maintaining.
Description :
Uses the telecommunications system effectively
Responds to guest requests in a friendly, welcoming and competent manner.
Accurately maintains billing and other required information.
Provides information about the properties and events.
Facilitates reservations and hotel check in and check out procedures.
Works in concert with other departments to meet guest’s needs.
Uses the guest’s name with each and every transaction.
Demonstrates 100% willingness to solve problems.
Experience
5-7 Years
Level
Executive
Education
GED
Hotel Desk Clerk III Resume
Summary : Acquired Hotel Desk Clerk qualifications through thirty years of experience in customer service, with excellent customer interaction skills, great phone skills, cash handling and a thorough understanding of computer applications and point of sales systems.
Obtains assigned bank and ensure accuracy of contracted monies.
Keeps bank secure at all times.
Answers department telephone within 3 rings, using correct greeting and telephone etiquette.
Experience
7-10 Years
Level
Management
Education
Diploma
Asst. Hotel Desk Clerk Resume
Objective : To obtain an interesting Hotel Desk Clerk position with a stable company that will allow to maximize talents, grow, and learn.Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills : Cash Handling, Cash Register.
Description :
Makes reservations for incoming guests based on room availability.
Interviews incoming guests to determine room assignment.
Assists clientele in the completion of required forms and registrations cards.
Answers questions pertaining to rules and regulations governing The assignment and use of quarters; issues room keys.
Provides statement of non-availability when applicable.
Posts registration information on the registration card.
Orients guests concerning use of facilities and equipment and other facilities available on post.
Answers billing questions and concerns.
Assists or arranges transportation.
Experience
2-5 Years
Level
Junior
Education
Diploma
Associate Hotel Desk Clerk Resume
Headline : To operate the front desk in accordance with rules, policies, regulations and procedures set forth by management in an effort to maintain maximum occupancy, revenue, efficiency, accuracy and (most importantly) guest satisfaction and service.
Skills : Customer Service, Management.
Description :
Greeted and registered guests.
Assigned rooms to guests.
Made and confirmed reservations.
Issued room keys and instructions to bellhops.
Directed guests to room or other points of interest.
Provided information about hotel services, features, and amenities.
Gave directions and offered general knowledge of area surrounding hotel.
Computed bills and collected payments.
Recorded guest comments or complaints.
Experience
5-7 Years
Level
Executive
Education
Associate
Lead Hotel Desk Clerk Resume
Summary : To work a flexible schedule including but not limited to: evening, weekends, and holidays. Possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines
Skills : Typing, Customer Service.
Description :
Serves as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
Determines a guest's reservation status and identifies how long the guest will stay
Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
Verifies the guest's method of payment and follows established credit-checking procedures
Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
Presents options and alternatives to guests and offers assistance in making choices
Experience
10+ Years
Level
Senior
Education
Associate
Hotel Desk Clerk Resume
Objective : Enthusiastic team worker and sign language interpreter. Work well with the public and co-workers. Have an outgoing personality and gain trust and respect quickly from peers. Management skills phone skills organizing skills teaching, tutorial sign language skills.
Skills : MS Office, Managem.ent
Description :
Makes reservations for incoming guest based on room availability.
Interviews incoming guests to determine room assignment.
Assists clientele in the completion of required forms and registration cards.
Answers questions pertaining to rules and regulations government the assignment and use of quarters: issues room keys.
Provides statements of non-availability when applicable.
Posts registration information on the registration card.
Orients guests concerning use if facilities and equipment, and other facilities available on post.
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