An Inside Sales Team Lead is hired to oversee and support the inside sales representative team. Typical work activities are listed on the Inside Sales Team Lead Resume as – managing the inside sales representative team, setting and tracking sales targets, suggesting and implementing improvements in the sales administration process, coordinating department projects to meet deadlines; reporting on sales metrics, and suggesting improvements, preparing monthly, quarterly and annual sales forecasts; researching and discovering methods to increase customer engagement, and liaising with marketing and product development departments to ensure brand consistency and increase sales.
Hiring employers typically look for the following skills and abilities – hands-on experience with CRM software and MS Excel, a deep understanding of the Sales administration process, excellent interpersonal and team management skills, strong analytical and organizational skills, numerical skills, and problem-solving attitude, and multitasking skills. A degree in sales or business administration is seen on eligible resumes.
Objective : Accomplished Inside Sales Team Lead with a solid history of achievement in domestic and international Sales of Industrial Power Equipment. Motivated leader with strong organizational skills. Sucessful track record in managing the sales efforts to achieve and exceed assigned sales goal and interpreting and communicating company objectives in order to maximize team sales revenue.
Skills : Powerpoint, Outlook, Salesforce.com, Consultive Sales, Sales training, Public speaking, Proposal creation, Negotiation, Overcoming objections/Creating need, Sales, Management.
Description :
Led, directed and motivated assigned sales territories to meet and exceed yearly team goal.
Assisted sales representatives in developing long term and daily territory plans that optimize time and resources.
Recruited, hired and trained new inside sales representatives.
Identified training and/or coaching needs and plan necessary steps to achieve desired results.
Led weekly Inside Sales meetings.
Interpreted and analyzed team sales data to forecast and enhance sales rep productivity.
Oversaw all promotions from start to finish.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Inside Sales Team Lead Resume
Headline : Seeking a challenging career with a progressive organization which I can utilize my talent, energetic and self-directed inside sales professional skill and make significant contributions to the company.
Skills : Salesforce, Microsoft Office, Management, Customer Service, Sales, Organized, Detail-oriented, Analytical, Team player,.
Description :
Managed inside sales representatives ensuring daily and weekly goals are met and exceeded.
Weekly reported and tracked of goals set and met.
Tracked and submitted payroll.
Assisted Inside Sales Manager with meetings, agenda, goal setting, tracking and reporting.
Answered inbound calls and web leads for new business sales.
Scheduled appointments for outside sales representatives within a geographical territory.
Provided features and benefits of filter coolers and coffee units with potential customers.
Experience
5-7 Years
Level
Junior
Education
Associates Of Applied Science
Inside Sales Team Lead Resume
Objective : Inside Sales Team Lead Professional offering a record of successful job performance, proven problem solving abilities and experience in developing/implementing innovative solutions. With 5+ years as a call center supervisor and 16+ years of call center customer service experience, I am a leader who has overseen teams of 20 or more employees and is committed to delivering success through effective personnel and workflow management.
Skills : Call Center Management, Team Building, Training & Development, Call Center Experience, Sales, Coaching, Curriculum Development.
Description :
Supported an environment in which employees enjoyed high levels of sales excitement which motivated them to deliver top sales performance and outstanding customer service.
Included but were not limited to the following: Trained, coached and supervised a team of 15-20 inside sales representatives.
Oversaw the day to day activities of the team, such as monitoring attendance issues, phone performance, adherence to schedules and the queue status' Improved my service quality and increased my sales knowledge of the company with online courses provided via the intranet.
Conducted side by side call monitoring, remote listening to live calls, reviewed and scored recorded calls.
Listened to calls, effectively communicated results with the associate to clearly define customer service and sales expectations.
Coached associates to errors on policies, provided feedback and education to help improve overall knowledge of product and services.
Developed and implemented policies, procedures and process improvement techniques to improve sales and customer service satisfaction.
Experience
2-5 Years
Level
Executive
Education
GED
Inside Sales Team Lead Resume
Headline : To obtain an Inside Sales Team Lead position within the Sales/customer service sector; to assist in the needs of the public/others, and adhere to their needs in the most professional and efficient manner.
Skills : Sales, Marketing, Wellness.
Description :
Provided management communications to the Sales department; training & coaching Account Executives.
Monitored & reported on sales metrics.
Managed the sales administration process.
Built a solid inside sales/lead generation team that exceeds sales goals.
Ensured that sales pipeline remains full with qualified leads & prospects.
Monitored employee productivity and motivate team to reach daily dial goals.
Evaluated and improved inside sales and sales administration processes.
Experience
5-7 Years
Level
Executive
Education
GED
Inside Sales Team Lead Resume
Objective : An incredibly hard-working, self-motivated, and goal-oriented individual. I take pride in giving any project I undertake the utmost urgency and conviction. I have the vibrant personality your team is seeking to take the business to the next level. Individual success is always important but team success is the most rewarding.
Skills : Marketing, Consulting, Media Planning, Social Media.
Description :
Supervised the inside sales team; acted as a liaison between team members and Director of New Business.
Provided tools, training, directive and motivation to the Inside Sales team.
Resolved demands including problem solving, assisting accounts with paperwork, online ordering, credits, returns, price quotes and special orders.
Initiated several new business acquisition plans.
Oversaw Today's Deal Customer Service issues.
Conducted weekly sales meetings and distributed monthly goals.
Conducted daily sales calls on dental offices to support product sales and promote the launch of new products including orthodontic plastics, the (MTM) Minor Tooth Movement system and the in office fabrication of appliances achieving over 10% of quota for 3 consecutive years.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Arts In Marketing
Inside Sales Team Lead Resume
Objective : Inside Sales Team Lead with 4+ years of experience in Activating outreach cold-calling and prospecting for new business, Developing meaningful relationships with customers to encourage trust and loyalty.
Skills : PHP, Javascript, CSS, JQuery, SQL.
Description :
Maintained highest call answer rate with simultaneous highest closing percentage in successive years.
Addressed and resolved customer product complaints enthusiastically and professionally.
Gathered and verified all required customer information to consummate the sale.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service and post-sale issues.
Promoted to team lead and training manager responsible for training, coaching and mentoring.
Trained inside sales on proper phone etiquette.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Inside Sales Team Lead Resume
Summary : Results-driven and customer-oriented Inside Sales Team Lead professional offering over 20+ years of managing, sales, and customer service in retail and wholesale environments. Quality-focused and pragmatic team player with a track record of maximized production, alliances building with internal and external customers, exceeding objectives, exceptional communication, and exemplary customer service.
Skills : Planning Skills, Creative Skills.
Description :
Helped build a multi-million dollar inside sales department from scratch for a digital marketing technology firm in less than two years.
Hired, trained, and coached a team of six Inside Sales Representatives to sell packages of digital marketing services to small and medium-sized merchants located in the United States.
Led the team on its way to closing almost 1000 deals that generated $2.5M in revenue in two years.
Created a Sales Playbook for the team that included call scripts and objection rebuttals.
Individually generated $300K in revenue within three months while working as an Inside Sales Representative when I started at the company.
Promoted from Inside Sales Representative to Inside Sales Team Lead.
Brought on board to grow sales of motion, vision, pneumatic, fluid power and industrial control components in the company's 5 state area and improve customer service to new and existing customers.
Experience
10+ Years
Level
Senior
Education
MS
Inside Sales Team Lead Resume
Headline : As a top-performing Inside Sales Team Lead Professional with experience in Life Science/Laboratory Instruments, Dental Sales, and Medical Device/B2B sales with proven ability to successfully grow revenue and sales in highly competitive markets. Managing to grow a million-dollar territory by 5% (highest in the company) in an industry where scientific funding was been cut by 60%. Proficient in all sales cycle phases from lead generation and presentation to negotiating, closing and follow up.
Skills : SAP, Sales, Microsoft office.
Description :
Handled multifaceted tasks to include large and small quotes.
Ordered entry; material certifications.
Sales supported to outside sales staff, customer service and problem solving to shipping orders.
Quickly became a trusted assistant known for can-do attitude, flexibility and high-quality work.
Integrity in all aspects of my work Develops and manages current customer sales base from small accounts to million dollar customers Support outside staff with prospect information Earned excellent marks on performance reviews, accuracy and quality.
Able to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Implemented buying programs and planned inventory to existing accounts.
Experience
5-7 Years
Level
Junior
Education
BA
Inside Sales Team Lead Resume
Objective : Seek to gain a position as an Android developer so that I may continue to learn and grow in the field while completing my bachelor's degree in Computer Science. Finding a company with whom I can learn proper development procedures and practices is very important to me.
Skills : Sales, Customer Service.
Description :
Promoted to new position as Inside Sales Team Lead.
Provided outstanding customer service and technical support as well as selection assistance to customers to help them achieve their automation goals.
Planned time off, approved time cards on a bi-weekly basis, and writing employee's yearly evaluations.
Researched state and federal government agencies to provide quotations, product knowledge, and increase sales.
Named Inside Sales Representative of the Year at the National Sales Meeting.
Supervised team in accordance with company policies & procedures.
Provided coaching for existing Account Executives, and training for new reps.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
Inside Sales Team Lead Resume
Summary : Over 18 years' sales and marketing experience across multiple industries, 4 years of sales management experience, Experienced inside sales representative, 10 years' direct supervision and operational management experience. MBA graduate, skilled in sales, marketing, management, and growing sales.
Skills : Management Skills, Maintenance Skills.
Description :
Resolved interpersonal issues within the department and escalate issues, if required.
Recommended and helped implement improvements to our newly acquired Real Estate department to the Phoenix office.
Made a minimum of 120 cold calls daily to acquire sales.
Maintained quota for scheduled appointments and closed sales.
Completed staff assessment and performance appraisal documents.
Handled and resolve escalated calls and customer issues.
Actived outreach cold-calling and prospecting for new business.
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