Lead Customer Service Agent Resume Samples

A Lead Customer Service Agent is responsible for supporting the company with its customer service activities. The job description entails directing and overseeing the team that delivers customer service. Typical work activities seen on the Lead Customer Service Agent Resume include the following – resolving customer’s issues in a timely manner; developing programs and procedures to increase productivity and performance; developing customer relationships with existing customers; and building new customer relationships. Job duties also include participating in hiring and training activities and delegating tasks to Customer service agents.

Hiring employers pick resumes that denote the following skills and abilities – prior work experience, knowledge of CRM software, the ability to manage a large team of agents; conflict resolution skills; strong communication and negotiation skills; and the capability to handle angry and irritated customers. The minimum educational requirement includes a degree in sales or marketing.

 

Lead Customer Service Agent Resume example

Lead Customer Service Agent Resume

Summary : Seeking an entry level opportunity with a renowned and diverse organization that will allow to utilize skills within sales and customer service while allowing to grow professionally.

Skills : Cash Handling, Active Directory, Computer , Hospitality, CSS, Photoshop, Training & Development, Problem Solving.

Description :

    1. Supervised up to 20 customer service agents.
    2. Managed and maintained daily agent duty schedule.
    3. Managed and observed flight operation for on time departures and flight delays.
    4. Resolved any immediate customer issues and complaints.
    5. Liaisoned between multiple work groups.
    6. Trained new Customer Service Leads.
    7. Resolved security issues along side Homeland Security.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Studies


Sr. Lead Customer Service Agent Resume

Summary : Goal-oriented customer service and administrative professional with 6+ years of solid experience and a successful track record. An individual highly skilled at handling all aspects of customer and client interaction who consistently strives for excellence while demonstrating superb interpersonal skills.

Skills : Microsoft Word, Microsoft Powerpoint, Microsoft Excel, MIcrosoft Spreadsheet.

Description :

    1. Resolved customer complaints and issues.
    2. Managed, scheduled, and assigned daily operations of employees.
    3. Provided timely accurate information on all corporate procedures, including Homeland Security and Transportation Security.
    4. Responsible for allocating resources to ensure a highly efficient and friendly experience for our customers.
    5. Served as the central point of communication for on-time flight arrival/departure readiness.
    6. Directed traffic into and out of the concourse.
    7. Monitored numerous radio frequencies, input arrival/departure, and delay information.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service


Jr. Lead Customer Service Agent Resume

Headline : To obtain a career in the management field that provides the capability of demonstrating years of experience in planning and further implementing strategic objectives that the organization can benefit from by interconnecting intermediately using all departmental solutions.

Skills : Customer service, Computers, Commercial aviation, Delegation, Leadership, Organizational Skills.

Description :

    1. Assisted all members of the Leadership Team with tasks.
    2. Researched and responded to Healthcare Plan client escalations Training new members of the team.
    3. Provided support to the team members via e-mail as well as in person.
    4. Assisted in Quality Assurance of written documentation and correspondence.
    5. Familiared with reporting functions in SalesForce during its implementation.
    6. Created custom reports to meet the specific needs of a client.
    7. Created training materials for the SalesForce report building for client use and trained the client in those reporting functions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's Of Science

Lead Customer Service Agent III Resume

Summary : Working closely with other Customer Support teams across the world, and the TransferWise product teams, to identify ways to improve the customer support experience while reducing customer contacts through product changes.

Skills : Information Technology, HTML 5, CSS3, WordPress, Cell Phone Screen Repair, Windows.

Description :

    1. Created new reservations or modify existing reservations.
    2. Handled Customer interactions such as seat assignments, and issuing boarding passes.
    3. Handled customer questions with professionalism.
    4. Recommended baggage claims settlements for lost baggage, damaged baggage, and pilferage baggage.
    5. Maintained documentation and notes for the passenger in comments; maintaining computerized databases with the passenger's information.
    6. Organized the safe loading and unloading of customers on and off the aircraft.
    7. Performed baggage service for bags that are lost/delayed and ensure that they get to the passenger in a timely manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Health Care

Lead Customer Service Agent II Resume

Summary : Lead Customer Service Agent professional dedicated to effective team leading in a fast-paced environment with extensive call center experience in inbound, outbound, and face to face in blended environments.

Skills : Microsoft Office, Typing At 80 WPM, Customer Service Experience.

Description :

    1. Cross-trained and backed up other customer service managers.
    2. Adhered to all confidentiality requirements at all times.
    3. Met all customer call guidelines including service levels, handle time, and productivity.
    4. Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
    5. Trained, coached, and mentored staff to ensure smooth adoption of the new programs.
    6. Developed and rolled out new policies.
    7. Strong leader of customer support staff.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Administration

Lead Customer Service Agent I Resume

Headline : Lead Customer Service Agent with a vast knowledge of web applications, software, and framework seeking to assist clients in all troubleshooting endeavors.

Skills : Training Skills, Planning Skills.

Description :

    1. Scheduled staff shifts to cover peaks and lulls in customer inquiries.
    2. Trained staff on operating procedures and company services.
    3. Updated information into a tracking database for aircraft.
    4. Amazed employee flight privileges within the American Airlines global network.
    5. Trained and developed programs to take your career to the next level.
    6. Provided efficient, friendly service to all of our customers.
    7. Promoted and sold air travel with American Eagle and American Airlines and/or one of our contracted carriers.
                      Years of Experience
                      Experience
                      5-7 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      General Studies

                      Lead Customer Service Agent Resume

                      Headline : To attain a full-time Lead Customer Service Agent position in the Aviation Industry from which, excel and advance by using customer service-related skills acquired during twenty-two years of service in the airline, general aviation, and security industries.

                      Skills : MS Office, Customer Service.

                      Description :

                        1. Trained new customer service associates in all aspects of the CSA position.
                        2. Interacted and interfaced with customers by providing information and assistance.
                        3. Resolved or assists in the resolution of customer service complaints.
                        4. Determined status of arriving busses and bus numbers.
                        5. Determined assigned arrival and departure dates.
                        6. Acted as a mentor for current CSA's specifically for those working the ticket counters.
                        7. Completed all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
                      Years of Experience
                      Experience
                      5-7 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Customer Service

                      Lead Customer Service Agent/Executive Resume

                      Summary : Over 15 years experience in a fast-paced, team-based environment. Seeking a challenging and rewarding position where will be encouraged to use task management skills.

                      Skills : Microsoft Office, Mechanically Inclined.

                      Description :

                        1. Responsible for hiring and interviewing for additional staff as needed.
                        2. Implemented activities to boost and improve sales techniques and morale.
                        3. Monitored employee productivity through the evaluation of sales procedures.
                        4. Handled customer complaints and resolve issues to customer complete satisfaction.
                        5. Maintained all service recorded for the rental fleet.
                        6. Used marketing techniques to acquire new Business and reestablish existing clients.
                        7. Organized destination navigation for clients Assisted special need patrons Answered multi-line telephone, routed calls, and took accurate messages.
                      Years of Experience
                      Experience
                      10+ Years
                      Experience Level
                      Level
                      Senior
                      Education
                      Education
                      A.A. In Business

                      Lead Customer Service Agent/Consultant Resume

                      Summary : To obtain a position within a company that will allow to utilize skills and experience in a busy work environment. Provide answers and direction in a variety of situations to all areas of the operation and vendors.

                      Skills : Forklift Driving Experience, Proficient Windows User, Digital Audio Editing Software, Music Production.

                      Description :

                        1. Responsible for the on-time transfer and transportation of customer baggage and dispatching of other employees as needed.
                        2. Guided aircraft to J-line (Jetway parking position) through the use of hand signals for arrivals.
                        3. Supervised and assisted in the loading and unloading of baggage, cargo, and freight between terminals & aircraft.
                        4. Checked air cargo against documentation to identify and resolve any discrepancies.
                        5. Controlled arriving, departing, and transitioned aircraft in the airport.
                        6. Remained current and qualified in assigned aircraft types standard operating procedures specified in the company operation manual.
                        7. Communicated with Pilot through use of a headset and pushed aircraft to ramp taxiway obeying strict safety rules.
                      Years of Experience
                      Experience
                      7-10 Years
                      Experience Level
                      Level
                      Management
                      Education
                      Education
                      Customer Service

                      Lead Customer Service Agent Resume

                      Headline : More than 10 years of successful experience in customer service and customer support with the ability to recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems in order to facilitate the resolution of customer inquiries.

                      Skills : Customer Service, Accounting Skills.

                      Description :

                        1. Quickly and effectively solve customer challenges.
                        2. Maintained quality control/satisfaction records, constantly Communication and interpersonal daily.
                        3. Verified shipment with purchase order and other documents.
                        4. Worked with several operating systems, including Windows, Mac OSX, and Linux.
                        5. Greeted customers entering establishments.
                        6. Received payment by cash, check credit cards, vouchers, or automatic debits.
                        7. Earned management trust by serving as a key holder, responsibly opening and closing the store.
                      Years of Experience
                      Experience
                      5-7 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Diploma