Lead Support Associate Resume
Summary : Many years of experience in customer service, most recently as a front office coordinator for a multi-location mobile dental practice. I would love to work for a company where my skills in patient/customer service can best be utilized to help your company achieve its goals.
Skills : Time Management, MS Office.
Description :
- Approached every customer ready to answer any questions.
- Asked where a different department is, walk the customer to the appropriate destination.
- Required to understand and perform store policies individually.
- Ability to communicate with customers, perform returns, defect merchandise when appropriate, and check out customers in a timely manner.
- Offered every customer an opportunity to save more by opening a JCP credit card.
- Responsible for reboot of computer when not working properly and changing register tape.
- Operated a computerized, touch screen POS system on a daily basis.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Lead Support Associate Resume
Summary : Seeking an employment opportunity in an establishment that enables growth and provides room for promotional advancements.
Skills : Great Customer Service, Supervise Truck Team And Support Team, Cash Register, Cash Office, Computer.
Description :
- Received truck, led a team to process and push merchandise to the sales floor, merchandising, reverse logistics, process defective merchandise, replenishment of merchandise, cashier, pricing and signing.
- Receieved high praise from the District Manager and District Loss Prevention Manager for my organization and method of handling defective merchandise and catalog returns.
- Asked to go to other stores and teach them the same methods.
- Eventually it was all turned into the universal method for all stores in our district.
- Learned the processes of my job on my own by doing a lot of reading and research.
- Received my position, there wasn't anyone at the store that was trained to teach me.
- Facilitated/co-facilitated monthly residential meetings to improve service quality.
Experience
10+ Years
Level
Senior
Education
MS
Lead Support Associate Resume
Summary : To secure employment with a multifaceted company in which my education, knowledge, experience, and willingness to learn will be beneficial to both the said agency and myself.
Skills : Communication, Leadership, Computer Skills.
Description :
- Actively learned about the interests, preferences, support needs and skills of individuals with developmental disabilities through direct observation, insights of other team staff members, family, and natural supportive individuals.
- Empowered each person served to make informed choices, exercise rights, and make decisions by providing support, information, and exposure to new experiences.
- Implemented Individual Service Plan (ISP) and Goals as written and document progress as directed.
- Verified all prescription medication is ordered and received from the pharmacy.
- Provided safe transportation for individuals within the community and employment sites.
- Coordinated the work of the staff team on assigned shifts to ensure Enable cleanliness and full compliance with Georgia Department of Community Health licensing standards are maintained at all times.
- Provided training to incoming associates in residential program.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Lead Support Associate Resume
Summary : Seeking employment with a job that will utilize my abilities and have advancement opportunities. Abilities Can type 105 wpm Can use Word and Word Excel.
Skills : Organization, Team Work, Leadership, Management, Customer Service.
Description :
- Helped in making the store close to a million dollars in sales in my department.
- Worked in retail for four years has given me the experience to know your customer and how to interact with them.
- Joined my stores Engagement commitee to be a voice for the support team.
- Had meetings and discussed issues and concerns, as well as ideas and fun activities, to enhance the work experience.
- Elected as the spokesman for the Engagement team.
- Pulled picks for online orders from customers Process and fulfill orders to be shipped as well as picked up in store Sale setting Stock merchandise Order supplies Supervisor: Meredith Kane Okay to contact this Supervisor: Yes Commonwealth Event Company 5611 Greendale Rd.
- Provided a monthly financial report to Support Manager for persons served and residential program.
Experience
7-10 Years
Level
Management
Education
Graphic Design
Lead Support Associate Resume
Summary : To obtain a position that will enabling further work experience within the administration and customer service fields utilizing strong organizational skills, educational background, multitasking and strength in a team environment.
Skills : Scanning, Rfid, Reverse Logistics, Shipping, Customer Service.
Description :
- Performed routine clerical and repetitive manual functions in a production environment.
- Documented scanning.
- knowledged of TDIS functions: batch creation, data entry, and retrieval.
- Reviewed printed passport books for errors and quality control using OCR reader.
- Printed correct passport endorsements and amendments as appropriate.
- Maintained control and accountability of all passport books.
- Reported and/or corrected unsafe acts or conditions.
Experience
10+ Years
Level
Senior
Education
Associate Of Arts In General Education
Lead Support Associate Resume
Headline : As a Lead Support Associate, responsible for Maintaining Kraft quality standards by checking the quality of seals- code date- labels- packaging of the product- weights- odor- color- temperature of product- etc, and also Recording keeping as required on manual- computer- and other systems.
Skills : Direct Support, Training Skills.
Description :
- Supervised and trained new employees in customer service for Central Luggage Call Center.
- Performed mathematical calculations, general clerical duties using Microsoft Word/Excel programs.
- Allocated daily claims and invoices to employees and handling elevated customer complaints.
- Ensured good customer service.
- Increased the recovery rate of lost luggage and satisfactory of customer complaints.
- Used Diligent, supportive, patience and reasonableness.
- Performed a variety of maintenance-type functions such as change-overs- set-ups- minor maintenance and adjustments- lubrication- etc.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Lead Support Associate Resume
Summary : To obtain a part-time Lead Support Associate position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Planning Skills, Monitoring Skills.
Description :
- Assisted/monitored/taught individuals with preparation of daytime activities.
- Encouraged good personal hygiene, and behavior appropriate in their home or apartment.
- Assisted Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living.
- Assisted Direct Care Supervisor in the development of each ISP.
- Taught self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
- Assisted/monitored/taught individuals engaging in daily chores.
- Assisted/monitored/taught individuals in holding house meetings and informal discussion groups with peers.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Lead Support Associate Resume
Summary : To obtain a Lead Support Associate position that allows me to utilize my leadership skills and work experience with a company that provides the opportunity for growth in my career at the management level.
Skills : Bookkeeping, Direct Support Professional.
Description :
- Coordinated the work of the staff team on assigned shifts to ensure that each individual served receives needed support services.
- Provided input to Support Manager in assessing performance of Support Associates Participate with Support Manager in managing the finance of the household and individuals.
- Filed documents, maintained records, and completed month-end reports.
- Verified that all prescribed medication is ordered and received from pharmacy.
- Ensured the implemented of ISP goals as required and the provision of all support services as required.
- Completed daily review of reports to ensure proper completion and documentation of medication administration records, goal implementation sheets, event notes, attendance records and changeover reports.
- Opened Store- Gets morning employees on task for the day, gets store ready for the opening day.
Experience
10+ Years
Level
Senior
Education
Bachelors
Lead Support Associate Resume
Summary : To obtain a Lead Support Associate position with a great company that will invest in the enhancement of my career by providing the tools necessary for growth.
Skills : Leadership, MS Office.
Description :
- Sorted and counted paper money, Encodes checks and bundles moneies to prepare daily bank deposit, processes customer refund check request.
- Unloaded truck and delivers merchandise to floor per company guidelines, brings out merchandise to fill in the floor properly.
- Acted as point of contact between the executive and internal/external clients in a professional manner.
- Managed complex calendars, scheduling and heavy email workloads of support teams and projects across multiple locations.
- Met preparation including weekly team meetings, Deal Reviews, IOV meetings.
- Acted as strategic lead on projects to include but not limited to marketing campaigns and seller engagement.
- Updated dashboards and Salesforce for review.
Experience
10+ Years
Level
Senior
Education
Early Childhood Education
Lead Support Associate Resume
Summary : Responsible for Ensuring that housekeeping and Kraft quality standards are maintained in the work area, and also performing line production duties at each station.
Skills : Planning Skills, Cleaning Skills.
Description :
- Prepared internal and external documents and presentations (including researching, when appropriate) using templates and brand guidelines in MS Word, PowerPoint, and other tools.
- Prepared drafts of internal communication to employees.
- Provided support to Operations team when needed.
- Processed expense reimbursements and vendor invoices.
- Organized meetings on and offsite (including hotel rooms, conference rooms, AV equip, catering, set-up and post meeting cleaning across the Support Center).
- Handled complex and frequently changing, travel arrangements.
- Maintained proper line speeds.
Experience
10+ Years
Level
Senior
Education
GED
