Lead Support Associate Resume Samples

A Lead Support Associate is responsible for performing research and analysis and identifying new business opportunities, and devising strategies to optimize sales, and reaching out to clients through calls and correspondence. A well-drafted Lead Support Associate Resume mentions the following core duties and responsibilities – offering products and services to potential clients, leading the customer service or support associate team members, answering inquires, conducting demonstrations, processing payments, arranging billing plans, handling issues and concerns, solving such issues by adhering to the company’s policies and regulations.

Those seeking to make a career in this line of operation should mention in the resume the following competencies – technical expertise, problem-solving skills, the ability to multitask, customer focus, attention to details, knowledge of relevant software application or equipment, effective listening skills, and telephone etiquette. While a high school diploma or GED is considered sufficient for this role, employers prefer those with a degree and work experience.

Lead Support Associate Resume example

Lead Support Associate Resume

Summary : Many years of experience in customer service, most recently as a front office coordinator for a multi-location mobile dental practice. I would love to work for a company where my skills in patient/customer service can best be utilized to help your company achieve its goals.

Skills : Time Management, MS Office.

Description :

    1. Approached every customer ready to answer any questions.
    2. Asked where a different department is, walk the customer to the appropriate destination.
    3. Required to understand and perform store policies individually.
    4. Ability to communicate with customers, perform returns, defect merchandise when appropriate, and check out customers in a timely manner.
    5. Offered every customer an opportunity to save more by opening a JCP credit card.
    6. Responsible for reboot of computer when not working properly and changing register tape.
    7. Operated a computerized, touch screen POS system on a daily basis.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Lead Support Associate Resume

Summary : Seeking an employment opportunity in an establishment that enables growth and provides room for promotional advancements.

Skills : Great Customer Service, Supervise Truck Team And Support Team, Cash Register, Cash Office, Computer.

Description :

    1. Received truck, led a team to process and push merchandise to the sales floor, merchandising, reverse logistics, process defective merchandise, replenishment of merchandise, cashier, pricing and signing.
    2. Receieved high praise from the District Manager and District Loss Prevention Manager for my organization and method of handling defective merchandise and catalog returns.
    3. Asked to go to other stores and teach them the same methods.
    4. Eventually it was all turned into the universal method for all stores in our district.
    5. Learned the processes of my job on my own by doing a lot of reading and research.
    6. Received my position, there wasn't anyone at the store that was trained to teach me.
    7. Facilitated/co-facilitated monthly residential meetings to improve service quality.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS


Lead Support Associate Resume

Summary : To secure employment with a multifaceted company in which my education, knowledge, experience, and willingness to learn will be beneficial to both the said agency and myself.

Skills : Communication, Leadership, Computer Skills.

Description :

    1. Actively learned about the interests, preferences, support needs and skills of individuals with developmental disabilities through direct observation, insights of other team staff members, family, and natural supportive individuals.
    2. Empowered each person served to make informed choices, exercise rights, and make decisions by providing support, information, and exposure to new experiences.
    3. Implemented Individual Service Plan (ISP) and Goals as written and document progress as directed.
    4. Verified all prescription medication is ordered and received from the pharmacy.
    5. Provided safe transportation for individuals within the community and employment sites.
    6. Coordinated the work of the staff team on assigned shifts to ensure Enable cleanliness and full compliance with Georgia Department of Community Health licensing standards are maintained at all times.
    7. Provided training to incoming associates in residential program.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Lead Support Associate Resume

Summary : Seeking employment with a job that will utilize my abilities and have advancement opportunities. Abilities Can type 105 wpm Can use Word and Word Excel.

Skills : Organization, Team Work, Leadership, Management, Customer Service.

Description :

    1. Helped in making the store close to a million dollars in sales in my department.
    2. Worked in retail for four years has given me the experience to know your customer and how to interact with them.
    3. Joined my stores Engagement commitee to be a voice for the support team.
    4. Had meetings and discussed issues and concerns, as well as ideas and fun activities, to enhance the work experience.
    5. Elected as the spokesman for the Engagement team.
    6. Pulled picks for online orders from customers Process and fulfill orders to be shipped as well as picked up in store Sale setting Stock merchandise Order supplies Supervisor: Meredith Kane Okay to contact this Supervisor: Yes Commonwealth Event Company 5611 Greendale Rd.
    7. Provided a monthly financial report to Support Manager for persons served and residential program.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Graphic Design

Lead Support Associate Resume

Summary : To obtain a position that will enabling further work experience within the administration and customer service fields utilizing strong organizational skills, educational background, multitasking and strength in a team environment.

Skills : Scanning, Rfid, Reverse Logistics, Shipping, Customer Service.

Description :

    1. Performed routine clerical and repetitive manual functions in a production environment.
    2. Documented scanning.
    3. knowledged of TDIS functions: batch creation, data entry, and retrieval.
    4. Reviewed printed passport books for errors and quality control using OCR reader.
    5. Printed correct passport endorsements and amendments as appropriate.
    6. Maintained control and accountability of all passport books.
    7. Reported and/or corrected unsafe acts or conditions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts In General Education

Lead Support Associate Resume

Headline : As a Lead Support Associate, responsible for Maintaining Kraft quality standards by checking the quality of seals- code date- labels- packaging of the product- weights- odor- color- temperature of product- etc, and also Recording keeping as required on manual- computer- and other systems.

Skills : Direct Support, Training Skills.

Description :

    1. Supervised and trained new employees in customer service for Central Luggage Call Center.
    2. Performed mathematical calculations, general clerical duties using Microsoft Word/Excel programs.
    3. Allocated daily claims and invoices to employees and handling elevated customer complaints.
    4. Ensured good customer service.
    5. Increased the recovery rate of lost luggage and satisfactory of customer complaints.
    6. Used Diligent, supportive, patience and reasonableness.
    7. Performed a variety of maintenance-type functions such as change-overs- set-ups- minor maintenance and adjustments- lubrication- etc.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors

Lead Support Associate Resume

Summary : To obtain a part-time Lead Support Associate position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.

Skills : Planning Skills, Monitoring Skills.

Description :

    1. Assisted/monitored/taught individuals with preparation of daytime activities.
    2. Encouraged good personal hygiene, and behavior appropriate in their home or apartment.
    3. Assisted Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living.
    4. Assisted Direct Care Supervisor in the development of each ISP.
    5. Taught self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
    6. Assisted/monitored/taught individuals engaging in daily chores.
    7. Assisted/monitored/taught individuals in holding house meetings and informal discussion groups with peers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Lead Support Associate Resume

Summary : To obtain a Lead Support Associate position that allows me to utilize my leadership skills and work experience with a company that provides the opportunity for growth in my career at the management level.

Skills : Bookkeeping, Direct Support Professional.

Description :

    1. Coordinated the work of the staff team on assigned shifts to ensure that each individual served receives needed support services.
    2. Provided input to Support Manager in assessing performance of Support Associates Participate with Support Manager in managing the finance of the household and individuals.
    3. Filed documents, maintained records, and completed month-end reports.
    4. Verified that all prescribed medication is ordered and received from pharmacy.
    5. Ensured the implemented of ISP goals as required and the provision of all support services as required.
    6. Completed daily review of reports to ensure proper completion and documentation of medication administration records, goal implementation sheets, event notes, attendance records and changeover reports.
    7. Opened Store- Gets morning employees on task for the day, gets store ready for the opening day.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors

Lead Support Associate Resume

Summary : To obtain a Lead Support Associate position with a great company that will invest in the enhancement of my career by providing the tools necessary for growth.

Skills : Leadership, MS Office.

Description :

    1. Sorted and counted paper money, Encodes checks and bundles moneies to prepare daily bank deposit, processes customer refund check request.
    2. Unloaded truck and delivers merchandise to floor per company guidelines, brings out merchandise to fill in the floor properly.
    3. Acted as point of contact between the executive and internal/external clients in a professional manner.
    4. Managed complex calendars, scheduling and heavy email workloads of support teams and projects across multiple locations.
    5. Met preparation including weekly team meetings, Deal Reviews, IOV meetings.
    6. Acted as strategic lead on projects to include but not limited to marketing campaigns and seller engagement.
    7. Updated dashboards and Salesforce for review.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          Early Childhood Education

                          Lead Support Associate Resume

                          Summary : Responsible for Ensuring that housekeeping and Kraft quality standards are maintained in the work area, and also performing line production duties at each station.

                          Skills : Planning Skills, Cleaning Skills.

                          Description :

                            1. Prepared internal and external documents and presentations (including researching, when appropriate) using templates and brand guidelines in MS Word, PowerPoint, and other tools.
                            2. Prepared drafts of internal communication to employees.
                            3. Provided support to Operations team when needed.
                            4. Processed expense reimbursements and vendor invoices.
                            5. Organized meetings on and offsite (including hotel rooms, conference rooms, AV equip, catering, set-up and post meeting cleaning across the Support Center).
                            6. Handled complex and frequently changing, travel arrangements.
                            7. Maintained proper line speeds.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          GED