A Learning Facilitator undertakes the core task of designing team and individual courses, maintains records of curriculum and materials, and gathers feedback on the quality of learning and training provided. Other associated duties are mentioned on the Learning Facilitator Resume as – interviewing staff and managers to assess the learning needs, designing training curriculum, managing employees’ subscription to conferences and e-learning courses, ordering instructional materials; measuring outcomes from training, researching and recommending learning equipment, and ensuring new hires undertake mandatory training.
The role demands the following skills from potential candidates – hands-on experience with learning management software, knowledge of traditional and modern educational techniques; the ability to complete a full training cycle, familiarity with talent management and career paths; and strong communication skills. Employers want those with a degree in Human Resource Management or Education for this position.
Summary : A Learning Facilitator position in the Heath care industry implementing and maintaining viable sales relationships through matching organizational needs with appropriate and effective solutions.
Skills : Microsoft Excel, Training Facilitator, Masons Trainer.
Description :
Delivered soft skills training on various topics including Customer Service Skills, Call Handling and Phone Etiquette for existing and new call center employees and contractors to help drive maximum associate performance and effectiveness in their roles.
Delivered training for existing and new call center employees and contractors regarding different health insurance terminology and vocabulary, the life of a case/policy, different health insurance carrier(s) specific business rules.
Delivered training for contractors and internal HPS employees on how to use specific HPS processing systems such as ServiceLink, CSR Desktop, TAS (Mainframe) and NERD as well as other systems and platforms such as MS Outlook, MS Lync, Stellent Oracle and Calabrio.
Developed training programs and instructional materials.
Organized educational materials or ideas.
Designed classroom presentations.
Delivered feedback regarding quality results and opportunities for process improvement.
Experience
10+ Years
Level
Senior
Education
GED
Learning Facilitator Resume
Objective : Dynamic, results-oriented human resources professional offering versatile experience in staffing, training, leading diversity strategies and performance/career development. Proven track record in creating effective hiring strategies, and developing talent across all levels of an organization. Proven initiator and strategic thinker with effective communication, mentoring, leadership, organizational, and analytical skills.
Skills : Project Management, Customer Service.
Description :
Provided training to employees in Dayton, Ohio, Columbus, Michigan and Pennsylvania.
Trained included OJT, Customer Service, Diversity in the Workplace and more.
Managed the data system for tracking training of over 400 employees.
Provided data and current statistics of completed and incomplete training of over 400 employees.
Provided one on one counseling to students who inspired to continue adult college learning.
Implemented a Learning Resource center for employees to research educational and promotional opportunities.
Evaluated and edited training materials.
Experience
0-2 Years
Level
Entry Level
Education
MS
Learning Facilitator Resume
Summary : Received Employee of the Month Award from Spencerian College for Outstanding Service. Developing a training program for new-hire associates for the Dual-Eligibility division at Humana. Experienced of Adult Learning Principles and successful classroom management. Achieved higher job placement rates for graduating students through Career Development courses.
Skills : Sharepoint, Cornerstone LMS.
Description :
Trained areas included Medicare claims and benefits, commercial pharmacy, billing and enrollment, and soft skills.
Utilized were Customer Care Portal, MetaVance, Argus, Learning Management System, CAS Claims, Hod-Mod, and Customer Interface.
Successfully served as a liaison between Education leadership, call center leadership, customer care associates, IT security administration and other Learning Facilitators.
Responsible for employee coaching, assessments and performance monitoring for follow-up training Curriculum collaboration and preparation.
Filled in for other instructors when needed.
Utilized creativity and successful problem-solving skills for unexpected system issues in the classroom environment.
Participated in a team to write policies on instructor behavior in the classroom.
Experience
7-10 Years
Level
Management
Education
BA
Learning Facilitator Resume
Objective : Gathering and distributing teaching materials to our teachers, interact with the students at game time and when buying their rewards from the Sylvan Store, Facilitating training programs including new hire orientation, operational, audit, and sales programs averaging 25 participants per class Developed.
Skills : Employee development Organization alignment Financial management Operations management.
Description :
Identified training needs.
Provided leadership and coach performance of associates.
Provided individual/group evaluations to the leadership team.
Conducted evaluations to ensure the effectiveness of programs and make/recommend modifications as necessary.
Reviewed curriculum and work with curriculum team to ensure all training materials are up to date.
Created games to use during training to help associates engage, as well as; learn Assisted with Quality Peak Plan (QPP) - geared towards Quality improvement for all departments; associate engagement; and providing tips on how to prevent errors.
Assisted with Employee Appreciation event - the focus was to show appreciation to all associates for their hard work by serving food, setting up game stations where associates could win Humana prizes, and engaging with associates during the event.
Experience
2-5 Years
Level
Executive
Education
MS
Learning Facilitator Resume
Objective : Multifaceted experience with executive management of organizations; particular strengths include: Results-driven leadership with proven ability to create new organizations, spearheading change, and conceptualize and execute innovative, sustainable initiatives. Strategic planning and facilitation. Well-versed in translating missions and goals into operating plans with clear benchmarks and annual objectives.
Skills : Microsoft Office Professional, THREAD Volunteer: Also Known As Incentive Mentoring ProgramLocated In Baltimore, Maryland; Member Of Development Committee, And Family Mentoring Team, Top Secret Clearance.
Description :
Trained over 40 new hire agents on a monthly basis to include Customer Service and product knowledge information.
Responsible for cross-training over 350 existing agents on any new updates or procedural changes.
Managed the utility division of Alorica for San Antonio, Texas to include Quality Assurance.
Managed a Utilities Training team to determine and execute performance improvement needs.
Designed competency models for clients such as CPS Energy, Missouri Gas Energy, and Laclede Gas Company.
Proposed, designed, and created Training content and Adult Learning methods.
Demonstrated the ability to work with others in a fast-paced and changing environment.
Experience
2-5 Years
Level
Executive
Education
Diploma
Learning Facilitator Resume
Objective : To obtain a Learning Facilitator position that will utilize my educational background and teaching experience to work in an environment that strives to improve quality of life.
Skills : Leadership Development, Management, Data Analysis, Community Outreach, Administrative Skills, Educator, Presentation Skills.
Description :
Developed training manuals and instructional materials for digital learning programs and the Staff Development department.
Facilitated leadership and staff development training for after-school practitioners.
Facilitated and supported staff with activity planning, classroom management, and homework support strategies.
Created and administered training needs assessments to ensure quality programming.
Analyzed organizational challenges and develop solutions that have a measurable impact on performance gaps.
Created and managed content on the learning management system (LMS).
Developed online curriculum (aligned with LAUSD guidelines) for all staff at school sites, corporate office, and operations office SKILLS.
Experience
2-5 Years
Level
Junior
Education
MS
Learning Facilitator Resume
Objective : Learning Facilitator professional with over 3 years of experience working in fast-paced environments demanding strong interpersonal, technical, and organizational skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
Skills : Communication Skills, Planning Skills.
Description :
Provided assistance to customers/students through online helpdesk tickets.
Answered incoming telephone calls and directed them to the appropriate party.
Completed data entry projects as assigned by instructors.
Organized, planned, and managed course offerings using Microsoft Office Suite software.
Coordinated use of space, tools, equipment, and course materials with faculty to facilitate training sessions.
Assisted students with enrollment, withdrawal, and other general support.
Generated and pulled reports, spreadsheets, etc.
Experience
2-5 Years
Level
Executive
Education
MS
Learning Facilitator Resume
Headline : Professional Profile Corporate Training Communication Program management Microsoft Office Adaptable, high-energy professional, who leads companies through change and challenges, and is experienced in leading others in completion of corporate motivated tasks. Strategic- problem-solver who envisions smart solutions, and executes with urgency across all levels of the organization. High-impact communicator, who effectively presents and conveys information through written and verbal contact with customers, team members, and top-tier managers.
Skills : Program Coordinator, Instructional Coaching, Learning Facilitator, Management, Curriculum and Development, Adult Education Instruction, ESL Faculty, English Faculty, Academic Writing.
Description :
Responsible for advertising, recruiting, planning, and implementing training programs in conjunction with management and leadership needs to achieve compliance and knowledge of 700+ associates at Fort Leonard Wood and Scott AFB installations.
Conducted new hire, training, testing, proctoring, data entry of associate's information.
Related policies and procedures to associates and managers in accordance with organization requirements, while maintaining excellent internal customer relations and confidentiality.
Reported training statistics on a daily, weekly, and monthly basis to leadership to meet government regulations and company compliance.
Managed various corporate and vendor training event projects at both installations, including the travel and lodging arrangements for 25-30 attendees, coordination of flight schedules, and scheduled attendees per event.
Recruited, interviewed, advertised, implemented, and supervised several management programs, such as the Management academies for both instillations.
Planned meetings and special events including the company's Management Academy graduation ceremonies.
Experience
5-7 Years
Level
Junior
Education
Bachelor In Management
Learning Facilitator Resume
Headline : Looking for a career where I can utilize my skills, experience training. I have excellent communication and Customer service skills and would like an opportunity to showcase my skills.
Skills : MS Office Suite, Leadership, Customer Service.
Description :
Administered, organized, and conducted training and educational programs in conjunction with management/leadership development.
On-the-job trained and employed orientation conducts staff visits and provides managers and supervisors with material, presentation advice, and content assist.
Effectively conducted on the job learning, perform administrative duties in support of local learning.
Complied with applicable directives, policies, and procedures.
Actively supported and implemented applicable EEO laws and programs for 900 AAFES associates.
Determined the types of training needed, identify the best methods for providing the training, and develop training material.
Provided training in a variety of settings, including classrooms, computer laboratories, and on-site production facilities.
Experience
5-7 Years
Level
Junior
Education
MS
Learning Facilitator Resume
Headline : Solution-orientated professional with a passion to align effective solutions with organizational objectives. Demonstrated success conducting client needs assessments using critical thinking skills to create change management procedures and custom learning programs that deliver measurable results. A self-motivated and conscientious team member committed to continuous improvement with a reputation for performance excellence. Dedicated relationship manager who welcomes new challenges.
Skills : Coordinating Skills, Learning Skills.
Description :
Designed, developed, implemented, and evaluated learning and delivery strategies including leader guides, participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, eLearning modules, pre-work, post-work, and train-the-trainer materials.
Facilitated learning, promoted behavioral change, and drove organizational performance goals by applying sound instructional practices and design.
Conducted program evaluations and evaluated other facilitators delivering content for certification.
Conducted needs assessments to ensure all development materials were focused on addressing customer needs and closing business performance gaps.
Developed partnerships and worked collaboratively with Subject Matter Experts during analysis, design, and development to produce quality training materials.
Designed, developed, maintained, and implemented processes to produce effective, quality training materials in an efficient matter.
Developed and maintained course descriptions and catalog entries for all products.
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