Licensed Customer Service Agent Resume Samples

A Licensed Customer Service Agent works with customers and strives to solve all complaints, and processes orders. While the exact job description is determined by the place and size of the workplace, the following are certain core and common duties highlighted on the Licensed Customer Service Agent Resumelistening to customer’s questions and concerns and providing answers or responses; providing information about products and services; taking orders, calculating charges, processing billing and payments; reviewing customer accounts and making changes, and handling returns and complaints.

Even while the type of organization may vary, the needed skills are universally common and include the following – exemplary customer service skills, strong knowledge of the working industry, superior verbal and written communication skills, telephone etiquette; and multitasking skills. Formal education includes a high school diploma or GED. Some companies want their employees to be licensed as well.

 

Licensed Customer Service Agent Resume example

Licensed Customer Service Agent Resume

Headline : To generate company growth effectively and above average in both individual and team multi task settings. To consistently meet and exceed expectations while maintaining complete client satisfaction.

Skills : Microsoft Office, Customer Service, Cash Handling.

Description :

    1. Licensed agent for the states of California, Idaho, Alaska, and Hawaii.
    2. Provided helpful and friendly customer service with regards to insurance policies all over the U.S.
    3. Managed billing, endorsement, reissue, rate increase and retention calls.
    4. Added/Removed vehicles, drivers, and coverages.
    5. Sent out proof of coverage/updating lienholder information.
    6. Assisted customers with all coverage inquiries.
    7. Contacted new policy holders to introduce the company and explain the policy.
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Bachelor Of Science


                        Licensed Customer Service Agent Resume

                        Headline : Highly motivated Licensed Customer Service Agent committed to providing excellent customer service to a diverse population, enjoy working in a fast-paced high volume office with tight deadlines and seeking employment with a results-oriented company.

                        Skills : Research, Problem Solving, Time Management, Analysis, Attention To Detail, Active Listening, Troubleshooting, Multitask. Interpersonal .

                        Description :

                          1. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism.
                          2. Worked closely with customer accounting to resolve billing and account questions.
                          3. Researched new issues and documents steps for customer service procedures.
                          4. Performed data entry and uses insurance customer service software programs.
                          5. Called Customers about changes to their policies.
                          6. Handled billing and collection calls.
                          7. Handled Non Pay Cancellations.
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        High School Diploma


                        Licensed Customer Service Agent Resume

                        Objective : Seeking a Licensed Customer Service Agent position that utilizes my skills and abilities with the Microsoft suite, organizational skills, ability to work without strict supervision, customer service skills, and interpersonal skills with a diverse customer, colleague, and vendor population.

                        Skills : Microsoft Office, Excel, Customer Service.

                        Description :

                          1. Provided excellent customer service in a fast paced, high customer demand environment.
                          2. Remained positive in all situations and qualify policyholders to capture risk.
                          3. Actively listened to policyholders to resolve all concerns and remain open minded.
                          4. Remained up to date with procedural changes to better serve policyholders.
                          5. Licensed insurance agent in Virginia, Texas, Illinois, and Maryland.
                          6. Completed all of my training towards the top of my class.
                          7. Built rapport with customer. Listens to and responds to requests and inquiries.
                        Years of Experience
                        Experience
                        2-5 Years
                        Experience Level
                        Level
                        Junior
                        Education
                        Education
                        GED

                        Licensed Customer Service Agent Resume

                        Objective : To engage in a Licensed Customer Service Agent career that will allow me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication and determination.

                        Skills : MS Office, Troubleshooting.

                        Description :

                          1. Serviced personal line accounts, i.e. auto, homeowners, umbrella, boats, ATV's, etc.
                          2. Included collecting premiums and taking claims.
                          3. Knowledged in personal line coverages, company guidelines, underwriting philosophy and claims/handling.
                          4. Built relationships with clients and underwriters while underwriting client's accounts.
                          5. Sold new and additional policies and insurance, i.e. cross-selling and referral programs.
                          6. Worked to retain policyholders who inquire about canceling.
                          7. Helped policyholders understand policy contract. Makes recommendations for coverage enhancements or policy changes.
                        Years of Experience
                        Experience
                        2-5 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        High School Diploma

                        Licensed Customer Service Agent Resume

                        Headline : Highly qualified Licensed Customer Service Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

                        Skills : Microsoft Office Programs, Customer Service.

                        Description :

                          1. Serviced healthcare professionals by providing policy information, communicate policy descriptions, complete or process endorsements, adjust accounts, and reinstate policies.
                          2. Produced quotes for Professional Liability Insurance for Healthcare Professionals Provide online assistance with applications, quotes, account registration and site navigation Use of multiple systems for accurate account processing, updating, analysis and researching of accounts Process payments through various online billing systems.
                          3. Recommended of products and services through the use of industry and market knowledge.
                          4. Navigated and toggled between several systems for account processing and inquiries Floor support and subject matter expert, answer questions, explain procedures and processes, monitor licensed calls dashboard (average handle time, wrap time, ) to ensure commitments are met, calls are handled accurately, timely, and all CSR's are in adherence throughout the day.
                          5. Processed policy changes accurately.
                          6. Communicated premium payment information. 
                          7. Payment planned options, policy change premium impact, one-time payments and alternate payment arrangements.
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        BS In Education

                        Licensed Customer Service Agent Resume

                        Summary : Licensed Customer Service Agent professional with twenty years of progressively responsible experience and accomplishment. Excellent interpersonal, communication, and team-building skills with the ability to build trust and rapport. Resourceful decision-maker and critical thinker with strong problem-solving and organizational skills.

                        Skills : Retail Sales, Customer Service.

                        Description :

                          1. Utilized insurance expertise to market current products and services to the individual and direct pay market offered by WBCBS of Iowa.
                          2. Serviced individual policies for both the client and agent.
                          3. Provided a superior level of customer service to ensure complete satisfaction.
                          4. Reviewed claims to answer questions for agents and customers.
                          5. Advised and educated providers on proper billing procedures.
                          6. Documented all provider calls to ensure compliance with HIPAA federal privacy laws.
                          7. Managed a high-volume workload, proficient in mul -tasking skills, consistently met performance benchmarks in all areas.
                        Years of Experience
                        Experience
                        7-10 Years
                        Experience Level
                        Level
                        Management
                        Education
                        Education
                        BS

                        Licensed Customer Service Agent Resume

                        Summary : Licensed Customer Service Agent professional accomplished in sales, marketing and customer service. Exceptional organization, time management and multi-tasking abilities. Well-versed in Microsoft Office. Highlights Casualty auto insurance Skilled negotiator Customer advocate Excellent communication skills Complaint handling and resolution Organized Self-motivated Thrives under pressure.

                        Skills : Customer Service, Training Skills.

                        Description :

                          1. Macon, GA Presented and clearly explained insurance policy options to clients based on their needs and goals.
                          2. Promoted client retention through high-quality service and follow through.
                          3. Processed applications, payments, corrections, endorsements and cancellations.
                          4. Assisted policy holders with reissuing canceled policies.
                          5. Pursued continuing education and training programs to continue professional development.
                          6. Maintained high results and achieved monthly goals.
                          7. Handled customer inquiries, complaints, billing questions and payment extension/service requests.
                        Years of Experience
                        Experience
                        7-10 Years
                        Experience Level
                        Level
                        Management
                        Education
                        Education
                        HIgh School Diploma

                        Licensed Customer Service Agent Resume

                        Headline : Enthusiastic, goal-oriented and cooperative. Seeking an opportunity that will allow me to utilize the skills and abilities that I have acquired and apply those skills to enhance the company.

                        Skills : Training Skills, Multitaking.

                        Description :

                          1. Trained as needed for new agents.
                          2. Answered phones, processed of casualty policy payments.
                          3. Emailed clients and insurance companies as needed.
                          4. Commended on initiative, persuasiveness, intense customer focus and communications skills.
                          5. Managed a high-volume workload, proficient in multi-tasking skills, consistently met performance benchmarks in all areas.
                          6. Managed and utilized time effectively to ensure department and individual goals are achieved.
                          7. Documented all policyholder interactions and places policy in follow-up if applicable.
                              Years of Experience
                              Experience
                              5-7 Years
                              Experience Level
                              Level
                              Executive
                              Education
                              Education
                              Bachelors

                              Licensed Customer Service Agent Resume

                              Objective : To obtain a part-time Licensed Customer Service Agent position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the& objectives of a team, and is able to share knowledge, ideas, and information.

                              Skills : Processing Skills, Business Management.

                              Description :

                                1. Complied with state regulations and privacy laws.
                                2. Worked in partnership with the various departments within the company to resolve client issues.
                                3. Diligently worked with management to maintain positive experiences for the clients and third party companies.
                                4. Counselled clients on the appropriate and correct insurance for their needs.
                                5. Obtained/Maintained Insurance License for the State Of Ohio and 40 other states.
                                6. Processed, prepared and submited business or government forms, such as submitting applications for coverage to insurance carriers.
                                7. Organized and worked with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or canceled; correspond with insured and/or agent to obtain information or inform them account status or changes.
                              Years of Experience
                              Experience
                              2-5 Years
                              Experience Level
                              Level
                              Junior
                              Education
                              Education
                              BA In Insurance

                              Licensed Customer Service Agent Resume

                              Objective : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a customer service rep, assistant manager, secretary, administrative assistant, and office clerk. Excel in resolving employer challenges with innovative solutions, systems, and process improvements proved to increase efficiency, customer satisfaction, and the bottom line.

                              Skills : Customer Service, Insurance Agent, Sales.

                              Description :

                                1. Calculated premiums, refunds, adjustments, and new requirements, using insurance standards.
                                2. Answered questions regarding medical care and coverage.
                                3. Assisted customers in evaluating their needs and selecting the best healthcare plan solution in a consultative manner.
                                4. Assisted in the enrollment, renewal, and service of customer accounts.
                                5. Helped sell insurance products and services to new and existing customers.
                                6. Updated customer records accurately and efficiently.
                                7. Recognized and complied with our performance standards for quality, performance, attendance and schedule adherence.
                                        Years of Experience
                                        Experience
                                        2-5 Years
                                        Experience Level
                                        Level
                                        Junior
                                        Education
                                        Education
                                        BA In Business Administration