A Loss Mitigation Supervisor is responsible for protecting the assets of the company in bankruptcies, repossessions, and other legal proceedings. The job description and duties are listed on the Loss Mitigation Supervisor Resume as – planning, and supervising workflow for the loss mitigation department; coordinating work activities to achieve the volume expected to meet operational requirements; providing process-specific feedback and training to loss mitigation efforts, recommending operational improvements, monitoring the performance of staff members; and compiling data and generating ad-hoc reporting for managers.
Those seeking this job role must mention on the resume the following skills – understanding and knowledge of state, federal, and investor guidelines; strong communication skills, strong accounting/bookkeeping skills; and computer literacy. A high school diploma or GED and work experience are often required for this role.
Objective : To obtain a Loss Mitigation Supervisor position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To secure a position within a stable organization that will lead to a lasting relationship in any aspect of business.
Skills : Customer Advocacy, Relationship Building, Coaching/Mentoring,Reporting and Metrics, Strategic Planning, Collections, Account Reconciliation, Contract Negotiations, Loss Mitigation.
Description :
Provided a complete, private label mortgage subservicing program for commercial banks, thrift institutions, credit unions, mortgage bankers, and state and other finance agencies.
Recruited for the open position of Loss Mitigation Supervisor, and relocated to Chicago upon completion of my contract for auditing bank fraud, under the direction of the Consent Order issued by the OCC in Washington.
Forensic audited of files for Regulatory Compliance and verification of all documents and disclosures.
Validated all modification documents in preparation for modification.
Reviewed and audited all closing documents.
Interfaced with attorneys, realtors, rehab contractors, county recorder offices, title an escrow.
Analyzed mortgage loans with confidential borrower information Maintain up-to-date knowledge of all Private Investors and other investors.
Experience
2-5 Years
Level
Executive
Education
GED
Loss Mitigation Supervisor Resume
Objective : A Loss Mitigation Supervisor position where I can utilize my mortgage banking and default loan servicing knowledge; share my people skills in order to influence behaviors; identify and take action to solve problems, and manage priorities to get desired results. The ideal company would also offer room for improvement and advancement.
Skills : Microsoft Office, Spreadsheet, PowerPoint.
Description :
Supervised team of ten or more collection agents.
Took supervisor calls.
Updated attendance daily, approved time off request, processed timecards.
Conducted account collections and maintained required records Monitored and educated employees on handling accounts.
Trained new employees.
Loss Mitigation/Collection Counselor Collected assigned delinquent accounts by telephone.
Assigned accounts to agencies for repossession, skip-traced, or in person collection activity as approved by Loss Mitigation Supervisor.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Loss Mitigation Supervisor Resume
Objective : A highly motivated individual with an excellent history of management. I possess exceptional communications skills and a passion for success. I enjoy working in a team environment and am a self-starter; I am seeking a position where I can utilize my talent.
Skills : Test Scriptwriting (3 years), Project Management.
Description :
Led a team of 8-15 employees including specialists who correspond with customers, brokers, title companies and attorneys.
Diligently worked to facilitate the resolution of delinquent accounts through aggressive collection efforts.
Drove productivity and strategy and guided the team along all project requirements.
Selected accomplishments: Compiled and analyzed statistical data surrounding unit productivity.
Indirectly increased productivity through the change and rearrangement of supporting processes.
Monitored live calls in order to provide constructive criticism to staff.
Coached and mentored staff members in the art of customer service and satisfaction.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Loss Mitigation Supervisor Resume
Headline : Currently seeking a Loss Mitigation Supervisor position as a case manager, an advocacy, an assessor, in taker, or a counselor in a facility working with children, teenagers, adults, or married couples. I am highly motivated, dependable, and a hardworking individual with over 16 years of banking experience and 13 years in counseling homeowners in foreclosure processes.
Skills : Microsoft Office & Data Entry, Role Modeling And Self Actualization Technique .
Description :
Managed and developed staff averaging thirteen members.
Processed a minimum of 24 quality assurance accounts monthly and provided feedback to staff.
Coordinated team meetings and monthly team contest based on team members work flow to assure goals were achievable with the new measurements.
Attended monthly manager meetings and assisted with mediations.
Received escalated calls and work towards resolution by processing financial statements and providing financial counselling when necessary.
Counseled and educated customers on workout programs (Hamp, short sales, deed in lieu's, forbearance plans, modifications, and reinstatement) based on financial results.
Reviewed time sheets and processed payroll on weekly basis.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Science In Psychology
Loss Mitigation Supervisor Resume
Summary : Loss Mitigation Supervisor with 15 years of experience in the mortgage and banking industry with the last five years in financial services advisory and consulting. Proven track-record in managing consulting projects from third party risk management to mortgage banking end-to-end risk assessments and delivering exceptional results to senior management and c-suite clients at leading financial institutions.
Skills : Excel, Word, Outlook, OneNote, Visio, Powerpoint.
Description :
Presented Manage 20 junior analysts and directly responsible for servicing a $600MM mortgage portfolio and net collections of $75MM monthly through asset disposition.
Created and implemented new policy and procedures to drive new efficiencies in the company's short sale process, including playing an instrumental role in building the Treasury's MHA HAFA short sale platform.
Utilized Discounted Cash Flow analyses to determine NPV of loss mitigation scenarios including short sale and deed-in- lieu of foreclosure.
Increased the number of short sale closings by more than 300% since gaining portfolio oversight.
Helped develop, implement, and supervise a loan modification platform in order to decrease mortgage defaults attributable to higher interest rates and Adjustable Rate Mortgage resets.
Built Deed-in-Lieu of foreclosure department which is now the primary loss mitigation workout type after short sales.
Significantly increased loan modification productivity nearly 15,000% in less than three months since managing the group.
Experience
10+ Years
Level
Senior
Education
Masters Of Business Administration
Loss Mitigation Supervisor Resume
Headline : Throughout my career, I have over 6 years of Call Center experience. I have successfully been able to demonstrate my ability to learn and master new challenges that are presented on a daily bases. The ability to lead people naturally is a quality that all effective leaders possess. This quality is one of the biggest skillsets that differentiates me from others.
Skills : Negotiations, Real Estate, Mortgage, Insurance, Investor, Processing.
Description :
Managed a team of between 8 and 12 Associates who were attempting to resolve high risk mortgage loans prior to foreclosure.
Helped execute scheduling software to identify peak call times and appropriate staff levels.
Development of strong interpersonal skill, enhance negotiation ability and enhance customer service skills Implementation of team incentive and recognition program for Pre-Foreclosure Associates.
Awarded the best team on the floor helping save the company over 100 million in loans ready to go to foreclose by helping set arrangements and modifying customer loans to allow them to continue to make timely payment and remain in the homes.
Worked with upper management to improve processes and strategies.
Participated in the interview process to ensure qualify associates are retained.
Developed detailed insights about client controls and provided suggestions for improvements Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving objectives and both short and long-term goals.
Experience
5-7 Years
Level
Executive
Education
BA In Business Administration
Loss Mitigation Supervisor Resume
Summary : More than fifteen years of successful experience in customer service and collections. Excellent customer service skills with the proven ability to collect at a high success rate. Possess strong attributes in teamwork and dedication. Excellent working knowledge using Microsoft Excel, Microsoft Word, and PowerPoint. Strategic planner with the ability to improve productivity and motivate personnel. Ability to train, coach, develop, and supervise various employees.
Skills : Microsoft Office, Training Skills, Legal Management.
Description :
Led/oversaw activities of team of mortgage negotiators and loan servicing specialists responsible for processing loss mitigation requests.
Responsible for hiring, coaching, developing and supervising exempt/non-exempt production, servicing, and documentation.
Provided training and direction in the areas of Short Sale Liquidation, Foreclosure and Deed in Lieu.
Handled Conventional, FHA, VA, and Freddie MAC loans.
Oversaw quality control process, develop and implements operational, servicing, and work systems.
Ensured compliance with vendors, investors, legal, regulatory or business policies.
Responsible for establishing and maintaining relationships with third party homeowner counseling agencies, clients, and vendors.
Experience
7-10 Years
Level
Management
Education
MS
Loss Mitigation Supervisor Resume
Objective : To obtain a Loss Mitigation Supervisor position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of any aspect of business.
Skills : Proficent In Word, Excel, Power Point, Visio, Outlook And Project, SME In MSP Fidelity, LPS Desktop, OLLW, Fiserv, Venture, And Vendor Management.
Description :
Managed 2 GSE teams of 8-10 employees.
Performed monthly performance reviews which determined monthly incentives for each employee.
Possessed communication and listening skills, attentiveness to detail and teamwork, organizational and problem-solving abilities.
Ran daily exception and SLO reports to monitor teams' performance and ensure timelines were being met.
Made sure each employee maintained quality control score of 90-100% every month.
Created detailed reporting and controls to track staff performance and identify risk.
Led on project to help design training programs for loss mitigation servicing, foreclosure, escrow/insurance processes, and process flow requirements.
Experience
0-2 Years
Level
Entry Level
Education
Associate's In Human Resource Management
Loss Mitigation Supervisor Resume
Headline : Independent and driven leader in the banking/mortgage lending arena, with more than 10 years of job related experience. Goal oriented and focused in providing impeccable client relations, through core business exploration, compliancy and solutions. Pride in both teamwork and reliability, meeting company quotas and standards.
Skills : Management, Department Operations Special Project Planning and Coordination Team Development, Training & Management HR Management/ New Hire 3rd Party Vender Management Executive Management Support.
Description :
Managed, coordinated and directed the daily operations of a unit of non-exempt retention negotiators (apprx staff of 8 to 10).
Required to handle exception or escalated issues, coordinate and oversee departmental projects and provide or organize ongoing training for my staff.
Demonstrated leadership abilities and effective communication skills.
Developed and motivated staff to meet and exceed goals; proven ability to coach.
Thoroughly knowledged of agency and investor guidelines related to loss mitigation.
Knowledged of default mortgage systems, Microsoft windows, Word, Excel.
Adhered to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy laws.
Experience
5-7 Years
Level
Executive
Education
GED
Loss Mitigation Supervisor Resume
Headline : To work and grow with an organization that will allow me to utilize my education and management experience to better the company and the employees. I hope to be in an environment in which I can help develop the strengths and weaknesses of employees as well as myself to become a true asset to the organization.
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