Network Operations Technician Resume Samples

Description :

1. Prepared and gave a better understanding of the various techniques and knowledge used in information systems technology.
   
2. Possess advanced knowledge in core technologies such as systems integration, web systems, network architecture, database design.
3. Monitoring troubleshooting Diamond Craft Dsalm, Acoma, BPX, Management Router connections, and DS3 backhauls.
4. Monitoring Card configuration of MCP connectivity related issues Network Operations Technician Nextel Communications.
5. Monitoring and troubleshooting Nortel, DMS100, Alcatel, Lucent 5 ESS switches, IDEN, and microwave technologies.
6. Working with multiple Telecommunications companiesVendors to isolate and resolve national network connectivity issues.
7. Providing technical support for installationmaintenance technicians.

Experience

2-5 Years

Level

Executive

Education

Vocational

Description :

1. Managed the operations, maintenance, and security of a 12 million dollar network infrastructure, supporting 3,500 classified and unclassified users.
2. Directed the timely resolution of hardware and software issues affecting the DoD's global information grid.
3. Supervised one civilian and six military personnel administering database operations, such as managing network directory services.
4. Maintained base server farm, providing core network services.
5. Assured information protection operations of specialized unclassified and classified network operating systems.
6. Performed systems resource management of user accounts, system-wide backups, and recovery, domain.
7. Managed implementation of Air Force Network and Operations Security Center/Network Security Division security fixes.

Experience

7-10 Years

Level

Management

Education

Associate

Description :

1. Meet and maintain a dialog with support teams and vendors to support data center operations and projects.
2. Monitor servers, network, and applications utilizing standard tools including Microsoft System Center Service Manager.
3. Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.
4. Provide support including on-site troubleshooting and escalation of operational issues including network, hardware, and software.
5. Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
6. Provide support coordination, escalation and troubleshooting assistance for data center infrastructure including Networking.
7. Troubleshooting hardware and serving as an on-site  resource for data center Participate in resolution.

Experience

2-5 Years

Level

Junior

Education

Technology

Description :

1. Monitoring, maintenance, diagnostics and repair of AccuWeather internal computer equipment in the computer room.
2. Coordinating all modifications and additions to AccuWeather's computer products and applications with Developers.
3. Implementing new technologies and roll-out new products and systems in coordination with other Technical Support staff.
4. Performing trend analysis on monitoring alarms, incident reports and service tickets, to resolve identified issues.
5. Maintaining computer room installation and configuration standards and coordinates retroactive implementations.
6. Providing technical guidance on operational issues affecting AccuWeather's key production areas.
7. Performing scheduled computer room activities including regular equipment checks, testing exercise, maintenance of computer equipment and repairs on equipment.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Participate in managing SLA's for cell sites for a large project initiative with an accelerated schedule.
2. Exhibit leadership, interpersonal communication skills by utilizing excellent communication to keep external partner companies.
3. A critical component in the success of surpassing the goal set to coordinate and turn-up sites for customers.
4. Work independently and interdependently with others both internal to the team and externally.
5. Coordinate team meetings, document procedures and actions to take involving customer turn-up obstacles to prevent delays.
6. Establish, configure, and activate Metro Ethernet services for wholesale and retail customers.
7. Identify and communicate problems and opportunities for improvement in infrastructure and technology at all times.

Experience

10+ Years

Level

Senior

Education

AS

Description :

1. Monitor and diagnose issues within the Cricket network, often monitoring more than a thousand T1's.
2. Monitored and reported on alarms that came into Lucent 5E switch and Nortel MTX's.
3. Executed performance statistics reports within Netanalyst, Contest, and Lucent testing applications.
4. Analyze and resolve problems related to BTS's via the command line interface Tier II Technical Escalations.
5. Work with NOC managers in regards to troubleshooting the EV-DO network.
6. Create reports in MS Excel for management regarding issues with tickets Work with current NOC techs to resolve and isolate network issues.
7. Configuring and troubleshooting a number of network computers including mobile computers.
8. Working with various operating systems including Windows XP and Mac OS X.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Coordinated the implementation, optimization, and operation of network systems, including procurement, installation, configuration, and management.
2. Conducted routine network operations activities, including translations and other duties related to pre-installation or the tracking and analysis of network elements.
3. Troubleshot highly complex network problems like CDMA, IDEN, MPLS, PIP, X.25, and Frame Relay.
4. Configured and troubleshot Cisco Routers, Switches, and other types of equipment Installed and maintained switch, cell, network.
5. Understanding of customer devices such as required. CPE configuration, gateways/routers, and VOIP.
6. Led numerous projects for the management and control of inventory across multiple cable partners with direct responsibility.
7. Accountable for accurate and efficient inventory control across rate centers, maintaining integrity.

Experience

2-5 Years

Level

Junior

Education

Information

Description :

1. Provide Tier I&II technical assistance, support and incident resolution to customers with issues related to hardware and software.
2. Provide desk-side technical assistance to users for both hardware and software issues by troubleshooting, diagnosing faults.
3. Liaise between customers and higher tier support personnel in order to facilitate incident resolution.
4. Able to research hardware and software issues in a timely manner, in an effort to mitigate system the downtime on system outages.
5. Provide information to help facilitate the organization's change management process.
6. Perform system deployment for both hardware and software solutions, followed by properly configuring the operating system.
7. Troubleshoot and monitor various servers, placing an emphasis on finding reoccurring issues through trend analysis.
8. Prioritize work in an organized fashion, with little to no supervision, while properly documenting incident statuses in order to enhance workflow.

Experience

5-7 Years

Level

Executive

Education

Technology

Description :

1. Monitor Service Manager Queue for internal trouble issues and diagnose and resolve any network problems.
2. Spearhead Tech Bridges and Problem Management Calls when the engagement of multiple support teams and vendors.
3. Configure, Upgrade or coordinate any repairs to any and all Cisco Network Equipment that require repair and or maintenance.
4. Provide 2nd Level Support to Front-Line NOC Support Team as needed.
5. Contribute to group documentation on processes and procedures for Problem Management Team.
6. Transferred into Switch Operations, due to network design position consolidation at corporate headquarters.
7. Provides support in a days/year role that monitors tower lighting and security issues to ensure compliance with FAA/FCC.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Coordinated and verified circuit integration with transport and technical support teams.
2. Business Service Group Developed wiring plans for business installations, terminating jacks, and cable testing.
3. Handled CPEs, such as communication channel banks. Resolved trouble tickets at customer sites.
4. Programmed and installed voice over IP equipment, channel banks, and telephone key systems.
5. Residential Department Performed installation and repairs for residential customers, including basic telephone service and high-speed data circuits.
   
6. Responsible for keeping devices such as registers and wireless modems online by remotely configuring switches.
7. Collaborate with fellow team members to work towards quick and efficient solutions to various network issues.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Troubleshot any customer network issues, documented the troubleshooting procedures and prepared the reports for network performance metrics.
2. Updated basic configurations in the cisco routers and switches for example: changing and confirming the interfaces had the correct IP address.
3. Responsible for vendor contact, order provisioning, and trouble ticket escalating.
4. Responsible for monitoring and troubleshooting a wide range of managed telephony, hosted application, managed network.
5. Performed changes, and deletions of, voicemail and email accounts, VoIP phone configurations, call centers.
6. Managed and resolved all customer satisfaction issues which were escalated directly from the sales, engineering, and NOC staff.
7. Saved Norvergence 60 hours a month of operations by paying close attention to detail while monitoring the operability of their data Network.

Experience

7-10 Years

Level

Management

Education

Technology

Description :

1. Manage network trouble conditions in a team environment, validate and classify impact, perform troubleshooting.
2. Operated within established SLA guidelines. Updated process documents and internal knowledge base.
3. Entered new trouble ticket(s), assigned existing tickets and keep users informed of status.
4. Performed proactive health checks as part of normal surveillance.
   
5. Execute repair of SIP and VoIP products remotely and dispatch support if unable to resolve.
6. Managed delivery of Video On Demand satellite transmissions Tracked multi-platform media workflow with multi-layered.
7. Ensured all media and art assets were accurately processed and delivered on time Facilitated the creation and transfer of HD video files.
8. Monitored nationwide telephone network and associated systems.

Experience

2-5 Years

Level

Junior

Education

Associate