Description :

1. Deployed and maintained medical temperature control systems across the Inland Empire Region.
2. Created incident tickets for tracking access issues to applications and services, ensuring timely resolution.
3. Installed and configured wireless bridges and sensors to enhance hospital connectivity.
4. Collaborated with medical staff to troubleshoot and resolve digital censoring controller issues.
5. Managed server-based control of medical equipment temperatures, ensuring compliance with health standards.
6. Identified procedural inefficiencies and proposed improvements to enhance operational workflows.
7. Ensured adherence to HIPAA standards, safeguarding patient information security.

Experience

10+ Years

Level

Senior

Education

AAS Network Tech

Description :

1. Provided technical support for hardware and software, ensuring optimal performance across all devices.
2. Maintained and updated network systems, including software patches and security measures.
3. Created and managed network configurations, including CAT5 and fiber installations.
4. Troubleshot network connectivity issues, ensuring minimal disruption to services.
5. Monitored and maintained server performance, quickly resolving any identified problems.
6. Collaborated with third-party vendors to resolve technical issues and enhance network performance.
7. Assisted in the configuration and management of firewalls, routers, and switches to ensure secure network operations.

Experience

0-2 Years

Level

Entry Level

Education

AAS Network Tech

Description :

1. Collaborated in the maintenance of over 2000 Cisco switches and routers, ensuring optimal network performance.
2. Enforced security protocols and compliance using Cisco Network Access Control (NAC) to protect sensitive data.
3. Led the BYOD initiative utilizing Cisco Identity Services Engine (ISE) to streamline user access.
4. Installed, monitored, and troubleshot various Cisco switch models, enhancing overall network reliability.
5. Implemented and managed VLANs, VTP, Layer 3 Switching, and EtherChannels to optimize traffic flow.
6. Utilized monitoring tools like Cisco Prime Infrastructure to maintain network health and performance.
7. Managed Cisco wireless infrastructure, ensuring seamless connectivity for over 500 access points.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Served as a Network Technician in the NOC, effectively monitoring alarms, troubleshooting issues, and dispatching technicians.
2. Contributed to the SONET team by designing, installing, and maintaining a robust Fiber Optic backbone to support video and wireless services statewide.
3. Utilized expertise in VOIP, TCP/IP, and OSI protocols to enhance network functionality.
4. Managed daily operations involving ROADM, Metropolis EON, and various DWDM equipment.
5. Analyzed, tested, repaired, installed, and maintained telecommunications equipment, ensuring reliable service for NJ customers.
6. Investigated outages to determine root causes and performed necessary maintenance to ensure network synchronicity.
7. Collaborated with engineers and external technicians to confirm equipment compatibility with service requests.

Experience

10+ Years

Level

Senior

Education

AAS Network Tech

Description :

1. Provided Network Operations Center support for a Fortune 500 company, ensuring optimal performance and uptime.
2. Performed remote monitoring of a Global Wide-Area Network using Netcool by MicroMuse, addressing issues proactively.
3. Documented and tracked network problems through the Remedy CTS Action Request System, resulting in improved resolution times.
4. Collaborated with telecommunications providers to troubleshoot Frame Relay, ISDN, and T-1 circuit issues.
5. Assisted Network Engineers in diagnosing and resolving outages using HP Open View and Telnet.
6. Coordinated network outage dispatches with telcos and vendors to minimize service disruptions.
7. Communicated critical information to stakeholders through timely notifications and updates.

Experience

2-5 Years

Level

Executive

Education

AAS in Network Tech

Description :

1. Diagnosed and resolved network issues, ensuring optimal performance of LAN/WAN infrastructures.
2. Configured and managed TCP/IP settings for seamless connectivity across devices.
3. Executed software and hardware upgrades to enhance system reliability and performance.
4. Conducted routine network performance assessments to identify and rectify potential issues.
5. Installed and configured network devices, including routers and switches, for efficient communication.
6. Provided technical support to end-users, addressing inquiries and troubleshooting problems promptly.
7. Collaborated with cross-functional teams to implement network security measures and best practices.

Experience

0-2 Years

Level

Entry Level

Education

AAS Network Tech

Description :

1. Diagnosed and resolved hardware and software issues for network connectivity via remote and onsite support.
2. Configured and maintained network hardware, including switches, routers, and access points.
3. Managed inventory control and ordered necessary parts for network repairs and upgrades.
4. Conducted regular network performance assessments to identify and mitigate potential issues.
5. Collaborated with IT teams to implement system upgrades and improvements.
6. Utilized Remedy tracking system to document and manage support tickets efficiently.
7. Monitored network security systems, ensuring compliance with safety protocols.

Experience

0-2 Years

Level

Entry Level

Education

A.A.S. Network Tech

Description :

1. Create and manage user accounts and permissions in Active Directory.
2. Troubleshoot and resolve network-related issues for students, faculty, and staff.
3. Install and configure new computers and imaging systems.
4. Manage phone systems, including programming and troubleshooting.
5. Set up and maintain printers, ensuring optimal functionality.
6. Monitor server and switch performance using network monitoring tools.
7. Configure and deploy HP switches and wireless access points for enhanced connectivity.

Experience

0-2 Years

Level

Entry Level

Education

AAS Net Tech

Description :

1. Delivered technical support to customers for network operations and troubleshooting.
2. Managed incoming requests for technical assistance through various channels.
3. Diagnosed and resolved customer issues efficiently to minimize downtime.
4. Monitored network performance and system status to ensure reliability.
5. Executed troubleshooting protocols for network and system issues in Windows environments.
6. Analyzed network traffic patterns to maintain optimal performance.
7. Updated customer records with relevant connectivity and support information.

Experience

2-5 Years

Level

Executive

Education

AAS Networking

Description :

1. Engineered and installed both wireless and wired local area networks, ensuring optimal performance.
2. Terminated and tested network cables, including category 5, fiber optic, and coaxial, to meet industry standards.
3. Diagnosed and resolved network issues on-site, enhancing system reliability and user experience.
4. Led installation teams, assigning tasks based on skill sets and project requirements for efficient operations.
5. Maintained comprehensive inventory of hardware and software assets to streamline operations.
6. Collaborated with vendors and customer representatives to ensure successful implementation of network solutions.
7. Provided expert technical support via phone and in-person, addressing hardware, software, and network issues promptly.

Experience

7-10 Years

Level

Management

Education

AAS in CN

Description :

1. Achieved a consistent performance rating of 100, leading the Integra Network Technician community.
2. Received exceptional ratings on Customer Survey Assessments through effective service delivery.
3. Installed and serviced DSL, voice, and data T1s, ensuring client satisfaction.
4. Configured point-to-point routers and collaborated with vendors for optimal setups.
5. Documented user support activities, including system issues and resolutions, enhancing knowledge sharing.
6. Coordinated with management to install, remove, or relocate network connectivity equipment.
7. Assessed facilities for new telecommunications system needs, ensuring alignment with client requirements.

Experience

5-7 Years

Level

Consultant

Education

AAS

Description :

1. Collaborated with support teams and vendors to ensure seamless data center operations and project delivery.
2. Monitored network performance using tools like Microsoft System Center Service Manager to ensure system reliability.
3. Conducted initial troubleshooting and escalation for batch scheduling and backup failures, ensuring quick resolution.
4. Provided on-site technical support for network, hardware, and software issues, enhancing operational efficiency.
5. Coordinated bridge calls to engage resources for rapid issue resolution, maintaining communication with stakeholders.
6. Assisted in troubleshooting data center infrastructure challenges, focusing on networking components.
7. Acted as an onsite resource for hardware troubleshooting, facilitating quick repairs and system recovery.

Experience

2-5 Years

Level

Junior

Education

AAS Network Tech

Description :

1. Manage SLA039s for cell sites within a significant project, ensuring timely and efficient service delivery.
2. Utilize strong communication skills to coordinate effectively with external partner companies.
3. Play a pivotal role in exceeding project goals for customer site turn-up.
4. Collaborate with team members to resolve customer connectivity issues efficiently.
5. Document procedures and actions to address customer onboarding challenges, minimizing delays.
6. Establish and activate Metro Ethernet services for both wholesale and retail clients.
7. Continuously identify opportunities for infrastructure improvements, enhancing overall service quality.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Coordinated the implementation and optimization of network systems, overseeing procurement, installation, configuration, and management.
2. Conducted routine network operations, performing translations and tracking analysis of network elements.
3. Troubleshot complex network issues, including MPLS, CDMA, and Frame Relay.
4. Configured and resolved issues with Cisco routers, switches, and other network equipment.
5. Managed customer device configurations, ensuring compatibility with CPE, gateways, and VOIP systems.
6. Led projects for inventory control across multiple partners, ensuring accuracy and efficiency.
7. Maintained inventory integrity across rate centers, demonstrating accountability and precision.

Experience

2-5 Years

Level

Junior

Education

AAS Network Tech

Description :

1. Managed network troubleshooting within a collaborative team, assessing and classifying impact while executing effective resolutions.
2. Adhered to established SLA guidelines and updated internal documentation to reflect process improvements.
3. Logged new trouble tickets and provided regular updates to users regarding their status.
4. Conducted proactive health checks to ensure optimal network performance.
5. Executed remote repairs on SIP and VoIP products, coordinating with support teams when necessary.
6. Coordinated Video On Demand satellite transmissions, ensuring timely delivery of media assets.
7. Monitored and maintained the nationwide telephone network and associated systems for reliability.

Experience

2-5 Years

Level

Junior

Education

AAS Network Tech

Description :

1. Designed and implemented robust network solutions to enhance operational efficiency.
2. Managed network troubleshooting and resolved complex connectivity issues promptly.
3. Collaborated with cross-functional teams to support network-related projects.
4. Maintained documentation of network configurations and updates for compliance.
5. Provided technical support to end-users, ensuring high levels of satisfaction.
6. Trained staff on network protocols and best practices for optimal performance.
7. Implemented network security protocols, reducing vulnerabilities by 40% and safeguarding sensitive data.

Experience

7-10 Years

Level

Management

Education

AAS Network Tech

Description :

1. Installed, configured, and maintained software and hardware within Linux and Windows networks.
2. Developed efficient budgeting and time management strategies to optimize project outcomes.
3. Executed disaster recovery plans to mitigate virus and spyware threats.
4. Designed secure wired and wireless network environments to enhance data protection.
5. Provided comprehensive training to clients on software and operating systems.
6. Established data backup and recovery procedures, ensuring timely hardware repairs.
7. Implemented a new network monitoring system, reducing downtime incidents by 25%.

Experience

10+ Years

Level

Senior

Education

AAS in CN

Description :

1. Trains and mentors network and help desk associates on hardware and software best practices.
2. Supports WAN and LAN infrastructure, ensuring optimal performance and reliability.
3. Manages Windows Server environments, including Exchange and print servers, to enhance service delivery.
4. Leads the implementation of Windows 2000 terminal server solutions, improving access for remote users.
5. Develops wireless network setups for mobile users, enhancing connectivity across the organization.
6. Collaborates on the transition from Novell to Windows 2000, facilitating a seamless infrastructure upgrade.
7. Provides technical support for CNC computer hardware in foreign manufacturing operations.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Managed Help Desk support, ensuring timely resolution of user issues and enhancing customer satisfaction.
2. Evaluated user service requests, overseeing budget approvals and equipment procurement.
3. Provided technical support for a mainframe network servicing 1600 users across multiple LAN environments.
4. Conducted product evaluations and integrations, facilitating training for new personnel on network operations.
5. Executed IBM 3174 microcode upgrades and maintenance, ensuring system reliability.
6. Established Help Desk standards and procedures to streamline operations.
7. Collaborated with various departments to resolve complex application and network-related issues.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Troubleshot local and network PCs via remote service and on-site support, enhancing user experience.
2. Participated in server upgrades and application installations, including server OS configurations.
3. Collaborated with vendors to resolve application issues, achieving 100% user satisfaction.
4. Built and configured PC systems tailored to user needs.
5. Reimaged computers to optimize performance and security.
6. Installed network hardware, including switches, printers, and PCs, ensuring seamless connectivity.
7. Diagnosed and resolved hardware and software issues, replacing components as necessary for optimal functionality.

Experience

10+ Years

Level

Senior

Education

AAS Network Tech

Description :

1. Installed digital television, internet, and telephone services for residential and commercial clients.
2. Utilized advanced fiber testing equipment and performed splicing and installation of fiber drops.
3. Educated customers on the benefits of fiber optic technology, enhancing service awareness.
4. Resolved trouble tickets and rewired cables to improve network performance.
5. Tracked project costs and personnel hours effectively under supervision.
6. Conducted proactive maintenance on network devices, ensuring optimal performance.
7. Configured and managed LAN/WAN environments, including routers and switches.

Experience

0-2 Years

Level

Entry Level

Education

AAS Network Tech

Description :

1. Supervised a team of technicians, providing leadership and technical guidance on network projects.
2. Managed and executed network-related projects, ensuring compliance with documentation standards.
3. Utilized Cisco Nexus, Catalyst, and ASA devices to effectively resolve Remedy tickets and enhance client satisfaction.
4. Monitored network security, identifying intrusion attempts and implementing preventive measures.
5. Developed and maintained efficient processes for configuration management and network device backups.
6. Analyzed LAN/WAN circuit availability using CA Spectrum, reporting outages and corrective actions to the Network Operations Center.
7. Established relationships with external vendors to facilitate network service improvements and support.

Experience

5-7 Years

Level

Executive

Education

B.S. Network Admin

Description :

1. Provided timely and professional Helpdesk support for various operating systems, including Windows and Mac OS.
2. Supported a wide range of hardware, including routers, switches, desktops, and laptops.
3. Acted as the primary contact for resolving computer, network, and device issues.
4. Maintained backup and monitoring systems to ensure peak operational efficiency.
5. Familiarized with diverse systems and setups to offer optimal end-user support.
6. Delivered Help Desk and Field Service for 20 clients, managing 10 to 100 computers each.
7. Developed solutions for upgrading and integrating new and existing systems.

Experience

2-5 Years

Level

Executive

Education

B.S. IT

Description :

1. Expertly maintained three of the largest USAFCENT Command and Control networks worth over $275M, supporting NATO and ISAF forces and enabling over 3K combat sorties.
2. Engineered and installed a Combat Search and Rescue circuit, facilitating 462 casualty evacuation sorties.
3. Managed a $7.8M network equipment inventory, ensuring optimal performance and readiness.
4. Installed and managed Cisco VoIP phones across multiple networks, enhancing communication capabilities.
5. Maintained a morale network by installing routers, switches, and access points for over 9K deployed troops.
6. Established communications links for 24/7 monitoring of General Officer off-base quarters in Doha, Qatar.
7. Performed effective troubleshooting and maintenance to ensure uninterrupted network service.

Experience

7-10 Years

Level

Management

Education

BSNM

Description :

1. Supervised the operation of tactical and strategic information networks, ensuring optimal performance at the LAN and WAN levels.
2. Planned and executed the installation, maintenance, and troubleshooting of information networks and systems.
3. Provided mentorship to personnel on network management best practices.
4. Diagnosed and resolved network failures, ensuring minimal downtime.
5. Conducted regular vulnerability assessments to enhance network security.
6. Developed and implemented best practices for network operations across various agencies.
7. Monitored and troubleshot Cisco and Juniper network equipment to maintain service quality.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Mapped LAN connections and led deployment of 4 servers with remote user access.
2. Managed a 500-computer migration to Windows 2000 and Office 2000 on all laptops and desktops.
3. Developed systems to ensure data integrity during transitions and upgrades.
4. Connected IP cameras and integrated security systems with corporate networks.
5. Ensured network implementations adhered to established IP security policies.
6. Collaborated with a team of engineers to enhance project outcomes.
7. Installed network routing systems, fiber optics, CAT 6 cabling, and enterprise switches.

Experience

7-10 Years

Level

Management

Education

AAS Network Tech

Description :

1. Installed and configured office equipment on customer networks.
2. Set up and optimized printing and scanning solutions.
3. Troubleshot mobile devices for enterprise applications.
4. Installed and maintained networks for a consulting firm.
5. Managed cable installations, including fiber optics.
6. Conducted testing and diagnostics on network systems.
7. Collaborated with teams to enhance network performance.

Experience

0-2 Years

Level

Executive

Education

AAS

Description :

1. Resolved user support tickets related to hardware, software, and networking issues efficiently.
2. Managed deployment and maintenance of desktop solutions and networking technologies.
3. Executed seamless migration from Windows 7 to Windows 10 for numerous workstations.
4. Diagnosed and fixed PC-related problems, enhancing operational uptime.
5. Conducted assessments and recommended hardware/software standardization for improved performance.
6. Tested multiple connectivity pathways to ensure optimal network function.
7. Customized and optimized desktop applications based on user requirements.

Experience

7-10 Years

Level

Management

Education

AAS Networking