Network Support Analyst Resume Samples

The role of a Network Support Analyst is to install, design, and maintain the company’s networking components. The job description entails planning, designing, analyzing, and providing technical support to the team members and customers. Other associated day-to-day tasks are mentioned on the Network Support Analyst Resume as follows – researching and evaluating network technologies, taking responsibility for handling and resolving all escalated tickets; installing and maintaining local area networks, wide area networks, and internet systems; suggesting changes to enhance network configurations and systems; and aligning network use and access.

The nature of the job demands the following skills and abilities – staying updated with latest technologies, deep knowledge and understanding of scripting in various programming languages; well-versed with network protocols and network management systems and troubleshooting skills. Those seeking this job post should possess at least a degree in IT or related technical fields.

Network Support Analyst Resume example

Network Support Analyst Resume

Objective : Obtain challenging & rewarding position with preferential leaning to Information Technology career in order to put into strong customer service & technological skills to assist organization achieve goals and objectives.

Skills : Brocade Loadbalancer, F5 Loadbalancer, Cisco ASA VPN, Cisco ASA Firewall, Linux, Remedy, Solarwinds Monitoring, TCP/IP, Windows 7, Security IPsec, Vmware.

Description :

    1. Analyzed software, hardware and network systems for various transmission systems.
    2. Monitored Software: Solar Winds, Fluke Networks, Tivoli Net cool/Omnibus, HP Open view BMC Remedy Action Request System, PuTTy Connection Manager, Remote Desktop, Dame ware Mini Remote, PowerPoint, MS Office, Microsoft Visio 2010, Microsoft Project.
    3. Configured and installed routers, switches and wireless controllers.
    4. Managed all switches, routers, firewalls and equipment.
    5. Mapped industry standard design patterns to existing topologies  derive component architecture model of system.
    6. Searched for network bottle necks, high CPU usage and enable measurement of system resource usage and process behavior.
    7. Monitored the network via IBM Tivoli Monitoring (ITM) tool Provide a daily report to CMS on the status of the infrastructure and applications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Computer Networking And Information Technology


Network Support Analyst Resume

Objective : Energetic IT professional that proven leadership skills with experience in design, implementation, and deployment Networking solutions. Dynamic track record to complete massive projects critical business deliverables on time and with quality results. Excellent verbal, people, organizational, and problem solving skills.

Skills : Ruby, Python, VMWare, Metasploit, Ruby On Rails, Network Administration, Server Administration, Penetration Testing, Programming.

Description :

    1. Implemented Global PIP / MPLS conversion from legacy ATM / frame.
    2. Proactively monitored and supported approximately 1,300 remote Frame-Relay, DSL, and PIP / MPLS circuits.
    3. Implemented DSL circuits  over 650 retail locations, which saved approximately $4M per year.
    4. Configured new routers, switches, and CSU/DSUs for remote failures.
    5. Programmed VLANs, ACLs and static routes.
    6. Managed wiring closets and performed troubleshooting of remote and campus LAN issues.
    7. Retailed switch rollout - replaced legacy hardware with Cisco 2950 switches using VTP; placing registers on secured vlan's.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Technical Computing


Jr. Network Support Analyst Resume

Objective : Highly-motivated information technology professional ready to apply over 9 years of experience in Information Security, IT Audit & Compliance and Network planning & Administration to long-term, full time, permanent opportunity.

Skills : Inventory Control, Inventory Control, Active Directory, Microsoft Office, Exchange.

Description :

    1. Provided phone and desktop support for 200+ end users.
    2. Performed LAN Administration; ensured connectivity network resources - printers, network drives, servers, etc.
    3. Troubleshot network outages at local and remote sites; interfacing and escalations with telecom providers in order to resolve network outages/issues.
    4. Performed root cause analysis from time of network outage to final resolution.
    5. Provided weekly reports on network and bandwidth utilization via NetQos and Solarwinds.
    6. Provided first generation of wireless access points in retail stores and warehouses.
    7. Troubleshot outages and provide network support locally and remotely in a LAN/WAN environment which consisted of carrier circuits, switches, routers and servers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
TECHNOLOGY

Asst. Network Support Analyst Resume

Objective : Highly motivated professional with extensive experience in IT both Networking, Telephony, Desktop support in enterprise level environment, with background in Telecommunications. Certified IT Professional Project Manager, Accurate and self-motivated with strong technical, organizational and analytical skills. Highly motivated, detail oriented multi-tasker with full knowledge on subject matter with ability to provide Training. .

Skills : Computer Networking, Exchange, Desktop Support.

Description :

    1. Provided Front-line Network and Desktop support to 1500 users on  contracted base for East Bay Municipal Water District Employees over  Novell network running Windows XP, and Office 2003.
    2. Performed Break fix services for Dell 750, 755, 630 Desktops and Laptops.
    3. Provided support for Blackberry end users and Printer support for users remotely and face to face for users.
    4. Assisted with remote client connectivity through  use of Remote Desktop, PC Anywhere and other Web based remote software.
    5. Troubleshot VMware, TCP /IP network connectivity issues including Ethernet LAN, Dial-up, wireless, TI, Broadband and Cisco VPN.
    6. Analysed, managed, supported and monitored digital screens and Tele-presence, using platforms like Broadsing, Vydio, the dude, Solaris, among others.
    7. Supported Dos, Windows 3.1, Novell, and various departmental software packages and installed Token Ring cables and mux and line punch-downs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Electronic Technology

Associate. Network Support Analyst Resume

Objective : Motivated informational and business technology professional seeking opportunities in Fortune 500 firms. Utilize best practices and technology capabilities across business units, with passion for innovation. Manage day to day requests/incidents, support applications and websites. Cross-functional collaboration with business partners, vendors, and colleagues. Skills include systems administration, technical support, computer training, and project management.

Skills : Microsoft Office Suite, Customer Service, Project Management, ITIL, Communication.

Description :

    1. Developed servers and maintained multiple NT applications/print servers (NetFinity & 320).
    2. Performed system administration on desktops [] laptops, and servers, serving 2000 users.
    3. Installed desktop PCs, hardware, and application software needed.
    4. Created and installed standard images for desktop and laptops.
    5. Resolved any problems with regard to hardware and software issues to increase client productivity.
    6. Managed and trained department interns and provided technical guidance.
    7. Responsible for PC setup and installation of memory (SIMMs) modules for over 600 users.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Master's In Telecommunications

Network Support Analyst III Resume

Objective : Resourceful and innovative senior level IT management professional with extensive experience within highly competitive market of aviation and aerospace industries. Project management excellence, successfully navigating corporations, large and small, and managing large portfolios of infrastructure and application software programs -projects.

Skills : Information Technology, Access, Computer , Customer Service.

Description :

    1. Transferred network cable structure from token ring into Ethernet technology in Headquarters and across 12 remote sites, replacing company IT network backbone to Cisco switches and routers.
    2. Maintained Novell Network and Mainframe legacy systems.
    3. Experienced in Networking Implementations and procedures.
    4. Mapped the data management model, including requirements for security, usability,  data structure.
    5. Worked with all departments to define requirements, establish testing procedures, and training guidelines Responsible for IT Department purchasing, and providing all products and services.
    6. Participated in Global migration and rollout of client machines from Windows NT 4 to Windows 2000.
    7. Provided extensive level II and III support for Windows 2000 on over 1000+ users under the global Common Operating Environment in an enterprise network.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Post Graduate In Business Administration

Network Support Analyst II Resume

Objective : Manage day to day incidents, including vendor coordination and communication with business partners, vendors, and customers. Lead support for scientific applications. Drive best practices and capabilities across business units and passion for innovation. Strong interpersonal, communication, analytical, and problem solving skills.

Skills : CCNA and CCNA Voice certifications.

Description :

    1. Developed servers and maintained multiple NT applications/print servers (NetFinity & 320).
    2. Performed system administration on [] desktops, laptops, and servers (serving 2000 users).
    3. Installed desktops, hardware, and software as needed.
    4. Created/Installed standard images for desktop and laptops.
    5. Resolved any problems with regard to hardware and software issues.
    6. Managed/trained department interns and provided technical guidance.
    7. Resolved & respond to Level 1 & 2 Analysts inquiries concerning support requests, systems status, and network connectivity using Remedy Ticket Tracking System.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Masters Degree

Network Support Analyst I Resume

Objective : To obtain challenging position where can utilize skills, training, and experience to maximize productivity and contribute to day to day running of your organization.

Skills : All Windows, Mac OS X, Servers, Microsoft Office, Broadsing.

Description :

    1. Supported duties also include interacting with venders to open and resolve trouble tickets.
    2. Set- up cisco phone and reassign to associates.
    3. Monitored branch(s) network, including phone, fax machines and Wi-Fi capability for all Ferguson locations.
    4. Responsible for supporting network connectivity from mainframes to remote end user locations around globe.
    5. Provided troubleshooting and analysis of customer reported network connectivity issues.
    6. Utilized network management tools and procedures to diagnose problems and implemented corrective actions to restore service in a timely manner.
    7. Maintained network configurations, installs of software levels, patches for problems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Telecommunications Engineer

Lead Network Support Analyst Resume

Headline : Network Engineer with 3+ year experience in configuration, troubleshooting switches and routers and support IP network. MS in Computer Networking, CCNA R&S and CCNP Switch.

Skills : OSI Model, TCP/IP, Cisco IOS, Layer2 & Layer3 Switching,.

Description :

    1. Oversaw completion of Win7 rollout and fleet upgrade to specified users.
    2. Offered full time permanent position at end of contract but had to decline due spouse relocation to Bloomington, IN.
    3. Designed, implemented and maintained Active Directory 2003 for new WAN within six month period and successfully migrated on business off of one network onto another with no loss of work.
    4. Configured CISCO routers and switches for WAN MPLS network.
    5. Assisted in rolling out new WAN within a new building with no loss of data or work.
    6. Assisted in training a Junior Admin.
    7. Provided network hardware support for servers, routers and switches.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Science In Computer Networks

Network Support Analyst Resume

Objective : Punctual, hard-working, seeking gainful employment with growing company that will utilize diverse experiences to positively impact company growth, image, and profitability.

Skills : Microsoft Windows Server 2008R2, 2008, 2003, Windows.

Description :

    1. Provided technical support to faculty.
    2. Maintaind, Microsoft 2003 R2 servers.
    3. Helped setup network designs for campus.
    4. Trained new employees according to standard operating procedures.
    5. Developed new testing methods to improve accuracy.
    6. Provided network connectivity and network application support for about 20 hotels and their guest.
    7. Monitoring and configuring wireless, wired and direct T1 networks for security and usage issues.
    8. Setting up DHCP and Static IP networks for general and secure network use.
    9. Providing network hardware support for servers, routers and switches.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Masters In Information Systems Management