Online Customer Service Representative Resume Samples

An Online Customer Service Representative helps customers with their complaints and questions and provides online solutions to the problems. The most common work activities linked to this post are listed on the Online Customer Service Representative Resume as follows – maintaining a professional attitude towards customers; responding to customers inquires promptly; communicating with customers through email and interactive chat options; solving problems using various online services; processing orders, and forms; providing feedback on the efficiency of the customer service process, and ensuring customer satisfaction.

The nature of the work demands the following skills and abilities – the ability to remain calm while dealing with upset or angry customers; strong written communication skills, the ability to understand and respond properly to written queries and concerns, and multitasking skills. Formal education is not mandatory, however, knowledge of using various online sources to interact with customers is mandatory.

Online Customer Service Representative Resume example

Online Customer Service Representative Resume

Objective : Customer service and satisfaction expert with 5 years of hospitality experience and front desk/ receptionist knowledge, as well as 1 year of financial experience in a call center environment. Extensive knowledge of Marriott and FOSSE hospitality systems.Experience in a hospital environment as well, with knowledge of Health insurance and information systems. Completed a long term internship with a private physician who specialized in psychological intelligence.

Skills : Microsoft Office, Staff Development, CARS/CampusVue, PACE, Genesys.

Description :

    1. Answered inbound calls from customers and assist with questions and requests.
    2. Worked effectively with other financial departments to meet customer needs.
    3. Met daily call floor goals, while providing outstanding customer service.
    4. Met compliance policies, as well as maintain a working knowledge of bank regulation and policy updates.
    5. Assisted with call coaching for new hires, including floor walking to assist with customer requests.
    6. Led team meetings and lay out sales goals for the team each day.
    7. Maintained a working knowledge of all financial products and services.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's In Healthcare Administration


Sr. Online Customer Service Representative Resume

Objective : Highly qualified Online Customer Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Problem Solving, Microsoft Word, Negotiation, Customer Service, Money Handling.

Description :

    1. Researched and resolved issues regarding mapping, store information, and Internet feedback which reduced website problems.
    2. Achieved successful order placement by monitoring online ordering system and processing failed orders.
    3. Received Online Customer Service Rep 2 promotion after 90 days of employment.
    4. Job shadowing in other departments for possible promotion.
    5. Engaged every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo's customers' financial needs.
    6. Sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.
    7. Drove to achieve the highest level of performance without sacrificing customer service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Jr. Online Customer Service Representative Resume

Summary : Dedicated and motivated Business Management International graduate, seeking Customer Specialist position with AT&T that values excellent customer service, encourage diversity and professional attitude.

Skills : Inbound calls, Great vocal image, Microsoft office.

Description :

    1. Responsible for shipping, buying, trading merchandise to customers online and local.
    2. Used Money handling, business management, supply and demand.
    3. Answered phone calls to assist customers with their online purchases or to help them make online purchases.
    4. Engaged every customer by phone or internet with information and suggestions for new financial products or services.
    5. Assisted customer's with servicing their online banking accounts.
    6. Responsible for Providing excellent customer service.
    7. Responsible for Taking incoming calls and assisting customers via online chat in order to create a lead to schedule an appointment or pass the call to a sales .
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Asst. Online Customer Service Representative Resume

Headline : Utilize acquired sales skills as a customer service rep, also creative qualities exercise interpersonal skills by providing quality service, continue learning by engaging with coworkers and staff offer additional contributions.

Skills : Customer service, Handling calls.

Description :

    1. Responsible for handling customer inquiries, complaints, billing questions and payment extension/service requests.
    2. Regularly calmed upset customers and located resources for problem resolution and design best-option solutions.
    3. Evaluated and responded to a minimum of 72 customer email inquiries daily at a rate of 10 email responses an hour via Microsoft Outlook.
    4. Interfaced with various departments in order to resolve customer billing/field service complaints expeditiously.
    5. Responsible for Transmission and Distribution, Dispatching, Field Services, Permitting, and Credit/Collections.
    6. Troubleshot website/system issues related to submitting payments, web navigation, email/password resets as well as providing assistance to customers who wish to enroll in online based initiatives.
    7. Detailed customer information using SAP/CRM following a guided process for initial new account and service requests for Residential and Commercial customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science

Associate Online Customer Service Representative Resume

Objective : Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement.

Skills : Microsoft Office, Microsoft Excel, Customer service.

Description :

    1. Responsible for Introducing banking products and services to the customer.
    2. Participated in special projects and focus groups in an effort to enhance and simplify each customer's online billing experience.
    3. Managed a high-volume workload within a deadline-driven environment.
    4. Answered calls and respond to customer requests professionally.
    5. Handled and resolve customers' complaints.
    6. Provided customers with product and services information.
    7. Followed-up on customer inquiries not immediately resolved.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Online Customer Service Representative III Resume

Headline : To obtain a position, which allows to utilize excellent customer service skills, highlight attention to detail and embrace  strong work ethics.

Skills : MS, Ten Key, Internet Research, 40 WPM.

Description :

    1. Empathized with their situation while servicing accounts.
    2. Identified and escalated priority issues.
    3. Referred grievances to designated departments for investigation.
    4. Researched required information using available resources.
    5. Obtained possible customer leads.
    6. Attracted potential customers by answering product and services questions, suggesting information about other products and services.
    7. Assisted customers with their Online Banking products.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Online Customer Service Representative II Resume

Summary : Online Customer Service 1 who consistently exceeds call time and sales metrics. Proven ability to work well as an individual contributor or as part of a team. Interested in transitioning to a leadership role managing call-center representatives.

Skills : Microsoft Word, Customer Service, Computer, Troubleshooting, Communication, Mobile Devices, Building/servicing.

Description :

    1. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
    2. Identifiedissues, and helped resolve in a timely manner Implement the use of scripts, when needed.
    3. Contacted sister departments to trouble shoot and/or resolve issues.
    4. Responsible for Maintenance and updates to customer's online profiles.
    5. Handled calls in a professional manner.
    6. Gathered and analyzed information, to skillfully resolve issues.
    7. Assist customer with all questions concerning online banking.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Online Customer Service Representative I Resume

Objective : Excellent organizational and cash handling Experience with cross-selling, upselling, and product skills referral Excellent computer skills Time management Customer oriented approach and service Job task planning and organizing in a fast paced setting Strong oral and written communications skills Extreme attention to detail.

Skills : Higher Education, Program Coordination, Mathematics Instructor, Curriculum Development, Data Analyst.

Description :

    1. Directed calls to appropriate departments average handle time per call was 440 seconds .
    2. Effectively managed large amounts of incoming emails.
    3. Identified and assessed customers' needs to achieve satisfaction Build sustainable relationships of .
    4. Handled incoming inquiries from prospective customers and clients.
    5. Achieved high level of customer satisfaction through patient and methodological approach to problem resolution.
    6. Turned around tense situations with irate customers into positive outcomes.
    7. Played a key role in increasing retention and satisfaction rates.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Medical Assistance

Lead Online Customer Service Representative Resume

Objective : To obtain and secure a challenging position where can utilize  10 plus years of experience to offer hands on assistance, based on leadership/management and interpersonal skills to assist the organization success and produce growth.

Skills : Microsoft Office, Microsoft Excel, Customer service.

Description :

    1. Resolved a high volume of customer complaints accurately and efficiently.
    2. Up-sold additional products to customers to boost company profits.
    3. Developed a reputation for calming high-maintenance callers and stabilizing hostile situations.
    4. Generated 100 outbound calls per day to meet or exceed targets.
    5. Achieved above average customer service ratings.
    6. Coached new hires and colleagues to over achieve site goals.
    7. Handled all calls with professionalism and tact.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

Online Customer Service Representative Resume

Summary : To obtain and secure a challenging position whereas able to utilize years of experience to offer hands on assistance, based on leadership/management and interpersonal skills to help the organization succeed and produce growth.

Skills : Goal Oriented, Attention To Detail, Active Listening, Planning And Organizing.

Description :

    1. Provide exceptional customer service through an over the phone experience.
    2. Demonstrate solid product knowledge of financial product services offered by Wells Fargo including home accounts as well as insurance offerings.
    3. Assisted clients with online banking navigation through company site or their personal account.
    4. Delivered verbal communications and provide solutions to client needs.
    5. Possessed excellent written and oral communication skills.
    6. Able to navigate on the internet.
    7. Consistently met all compliance, regulations, and service metrics.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management