An Operations Team Manager plays a crucial part in the management by overseeing and monitoring high-level HR duties such as setting training standards, hiring procedures, and attracting talents. The job description entails analyzing and improving organizational processes, and improving productivity and efficiency. A professional Operations Team Manager Resume indicates the following core duties and tasks – providing leadership for the team members and the organization; making important policy and strategy decisions; developing and reviewing operational policies and regulations; assisting HR with recruitment process; overseeing budgeting and planning tasks; identifying and addressing problems and ensuring members work in compliance with laws and regulations.
The most sought-after skills for the post include – solid understanding of financial management, good knowledge of general finance and budgeting, experience in operations and management; and the ability to build consensus relationships among managers. A degree in relevant fields is commonly seen on resumes.
Summary : To obtain with a company that will allow utilizing presently. skill and at the same develop new skills that will lead to advancement and Contribution to its establishment.
Skills : Operations Management, Leadership.
Description :
Supported Professional to Operations Team Manager.
Managed a group of 20 Dell Pro Support agents who take various hardware and software calls.
Handled all administrative actions.
Managed all metrics that agents have to meet on a daily basis.
Coached agents on current metrics and tailor plans to help them meet or exceed metric expectations.
Contacted customers on escalated cases.
Held monthly meetings to discuss team progress.
Experience
10+ Years
Level
Senior
Education
Business
Sr. Operations Team Manager Resume
Summary : Seventeen years of call center experience with an emphasis in training, management, sales, and retention Extensive knowledge and analytical approach that drives innovation and practical solution implementation Steady progression of scope, responsibility and accountability with consistently positive results.
Set up Power Point presentations on important trainings for new hire employees.
Interviewed potential new hire employees.
Planned, organized, communicated and monitored department resources to achieve effective utilization of employees, equipment, and material consistent with safety, regulatory, quality, productivity and financial requirements.
Assured personnel compliance to safety, regulatory, and quality requirements.
Monitored personnel and area to observe unfavorable trends.
Alerted support personnel to discrepancies and solicit support as needed.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Jr. Operations Team Manager Resume
Objective : Accomplished professional with more than 10 years of distinguished performance within sales, operations, compliance/risk, credit analysis and project management. Portfolio of achievements includes increasing revenue, driving improvements to the process, and successfully growing/leading teams of selected employees to success.
Skills : Microsoft Office, Excel, Word, RepTime Software, BrokerForce Application.
Description :
Kept employees informed of area, business, and policy changes.
Communicated goals and current level of group and individual performance.
Determined task performance/skill requirements.
Evaluated employee skill levels, focus training plans on deficiencies, and reinforce employee development and training.
Created area metrics and reports concerning activities of assigned departments.
Proven experience in building strong effective teams.
Dealt effectively with diverse groups of people in high demand environments.
Experience
2-5 Years
Level
Junior
Education
BFA
Asst. Operations Team Manager Resume
Summary : To establish a long-term career in a company where I may utilize my Asst. Operations Team Manager professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Monitored, identified and revised program modules as needed for calling campaign success and product sales.
Recognized for exhibiting integrity, interpersonal communication skills and exceptional leadership.
Managed, coached, and trained a team of 10-12 Loan Analysts who process conventional and FHA loans.
Oversaw an active loan pipeline of over 750 applications totaling more than $150 million.
Improved operational processes and procedures within various departments.
Selected to participate in, facilitate, organize, develop and implement various projects within the organization.
Responsible for Customer Contact Guidelines, Compliance, etc.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Associate Operations Team Manager Resume
Objective : Seeking an Associate Operations Team Manager profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Management.
Description :
Kept employees informed of area, business, and policy changes.
Communicated goals and current level of group and individual performance.
Partnered with senior managers and associate engagement champion on different strategies to engage associates and increase overall satisfaction.
Facilitated all corporate compliance and regulatory training initiatives.
Administered various employee relations issues: 360 feedback, associate development, and progressive discipline.
Pioneered a 4-day team-building event, which reintroduced the bank of america spirit into the work unit.
Maintained a vendor relationship, which serviced 90+ pieces of operating equipment.
Experience
2-5 Years
Level
Junior
Education
Bachelors Of Science
Operations Team Manager III Resume
Summary : To seek a position can learn from and grow with. To apply the knowledge already have and to acquire the necessary on-the-job training to help become an integral part of the organization, with as many advancement opportunities that the company sees fit.
Skills : Microsoft Word Power Pointe, Leadership.
Description :
Responsible for day to day operations, implication of polices and producers.
Managed a ten man team that is responsible for receiving and shipping of all Belk merchandise, processing and placement of all Belk merchandise, maintenance, housekeeping, sale sets, and recycling.
Oversaw daily actives of 5 sale associates, maintain sales department and react to daily sales reports.
Answered customer questions, listen to customers concerns and solve customer issues.
Helped store manager implement plans to increase sales and customers overall satisfaction.
Responsible for a four man team that handles the entire processing of merchandise Belk receives, maintenance, damages, setting sales, mark downs shipping of customer's goods, recyclables, and (MOS) merchandise marked out of stock and (RTV) returned to vendor merchandise.
Processed of merchandise includes unloading trailer, unpacking merchandise boxes, censoring merchandise, and put merchandise on sales floor to Belk's plan a grams.
Experience
10+ Years
Level
Senior
Education
Associates In Business Management
Operations Team Manager II Resume
Summary : Excellent negotiating, time management, interpersonal, and problem-solving abilities, with proficiency in building and maintaining long-term client relationships. Computer is proficient.
Skills : Microsoft Office, Adobe Photoshop, Social Media Marketing.
Description :
Controlled over 6 million dollars of inventory.
Responsible for cleaning, sweeping, moping of the sales floor, cleaning of restrooms and gathering trash throughout the store.
Ensured correct merchandise is being shipped to customer along with proper packing of the customer's merchandise.
Managed a team that performed non-selling duties that supported the selling function of the store.
Ensured timely floor setup, including pricing and signage for sale sets, promotional events and seasonal business activity.
Maintained floor and stock areas that were consistent with store standards.
Supervised the team performing the process of unloading and sorting merchandise cartons received on trailers.
Experience
7-10 Years
Level
Management
Education
Diploma
Operations Team Manager I Resume
Summary : Responsible for Providing overall support with the shipping and receiving process, reporting any issues to Store Director and taking the necessary steps to resolve.
Skills : Operational Excellence, Leadership, Lean Six Sigma, Production Management, Safety, Process Improvement.
Description :
Responsible to meet or exceed store goals.
Supervised receiving and reverse logistics process.
Ensured merchandise placement, signing and markdowns are executed to standard.
Responsible to meet or exceed store goals.
Worked with United Healthcare Advisors and participated in their training.
Responsible for supervising the activities of assigned operation employees to ensure quality performance, in-depth product knowledge, and adequate .
Assured personnel compliance to safety, regulatory, and quality requirements.
Experience
7-10 Years
Level
Consultant
Education
Business Management
Lead Operations Team Manager Resume
Summary : Dynamic, versatile individual who exudes passion in every task in which assigned to. Excellent collaborator in group efforts, as well as self-assured individualistic independent task enforcer. Have immense belief in the power of positive reinforcement. In the customer service field with over 11 years of experience.
Monitored personnel and area to observe unfavorable trends.
Determined task performance/skill requirements.
Created area metrics and reports concerning activities of assigned departments.
Introduced objective employee expectations and monthly performance coaching to achieve noted efficiency gains.
Supervised 12 operations analysts monitoring and rating the quality of customer call contacts for the banks cd/ira products.
Helped develop and operationalize call quality rating criteria and coached call center associates to improve their handling of customer interactions.
Provided direct support as needed to manage difficult (escalated) customer demands and difficult customers.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Operations Team Manager Resume
Objective : Further, develop leadership and managerial skills through an advanced operational supervisor position while being heavily involved with continuous improvement initiatives.
Skills : Management, Leadership.
Description :
Evaluated employee skill levels, focus training plans on deficiencies, and reinforce employee development and training.
Created metrics and reports concerning activities of assigned departments.
Utilized six sigma methods to exceed measurable quality goals, while achieving optimum productivity levels.
Conducted sales meetings and coordinated strategic planning sessions with team leads.
Prepared and conducted timely performance reviews, and evaluated merit pay increases for each operations representative.
Responsible for managing the day to day functions of (6) teams which consists of 50 plus operations representatives.
Managed the day-to-day work flow of all teams by ensuring that all standards and service level agreements are met in a timely manner.
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