Operations Team Manager Resume Samples

Description :

1. Supported Professional to Operations Team Manager.
2. Managed a group of 20 Dell Pro Support agents who take various hardware and software calls.
3. Handled all administrative actions.
4. Managed all metrics that agents have to meet on a daily basis.
5. Coached agents on current metrics and tailor plans to help them meet or exceed metric expectations.
6. Contacted customers on escalated cases.
7. Held monthly meetings to discuss team progress.

Experience

10+ Years

Level

Senior

Education

Business

Description :

1. Controlled over 6 million dollars of inventory.
2. Set up Power Point presentations on important trainings for new hire employees.
3. Interviewed potential new hire employees.
4. Planned, organized, communicated and monitored department resources to achieve effective utilization of employees, equipment, and material consistent with safety, regulatory, quality, productivity and financial requirements.
5. Assured personnel compliance to safety, regulatory, and quality requirements.
6. Monitored personnel and area to observe unfavorable trends.
7. Alerted support personnel to discrepancies and solicit support as needed.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Science

Description :

1. Kept employees informed of area, business, and policy changes.
2. Communicated goals and current level of group and individual performance.
3. Determined task performance/skill requirements.
4. Evaluated employee skill levels, focus training plans on deficiencies, and reinforce employee development and training.
5. Created area metrics and reports concerning activities of assigned departments.
6. Proven experience in building strong effective teams.
7. Dealt effectively with diverse groups of people in high demand environments.

Experience

2-5 Years

Level

Junior

Education

BFA

Description :

1. Monitored, identified and revised program modules as needed for calling campaign success and product sales.
2. Recognized for exhibiting integrity, interpersonal communication skills and exceptional leadership.
3. Managed, coached, and trained a team of 10-12 Loan Analysts who process conventional and FHA loans.
4. Oversaw an active loan pipeline of over 750 applications totaling more than $150 million.
5. Improved operational processes and procedures within various departments.
6. Selected to participate in, facilitate, organize, develop and implement various projects within the organization.
7. Responsible for Customer Contact Guidelines, Compliance, etc.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Science

Description :

1. Kept employees informed of area, business, and policy changes.
2. Communicated goals and current level of group and individual performance.
3. Partnered with senior managers and associate engagement champion on different strategies to engage associates and increase overall satisfaction.
4. Facilitated all corporate compliance and regulatory training initiatives.
5. Administered various employee relations issues: 360 feedback, associate development, and progressive discipline.
6. Pioneered a 4-day team-building event, which reintroduced the bank of america spirit into the work unit.
7. Maintained a vendor relationship, which serviced 90+ pieces of operating equipment.

Experience

2-5 Years

Level

Junior

Education

Bachelors Of Science

Description :

1. Responsible for day to day operations, implication of polices and producers.
2. Managed a ten man team that is responsible for receiving and shipping of all Belk merchandise, processing and placement of all Belk merchandise, maintenance, housekeeping, sale sets, and recycling.
3. Oversaw daily actives of 5 sale associates, maintain sales department and react to daily sales reports.
4. Answered customer questions, listen to customers concerns and solve customer issues.
5. Helped store manager implement plans to increase sales and customers overall satisfaction.
6. Responsible for a four man team that handles the entire processing of merchandise Belk receives, maintenance, damages, setting sales, mark downs shipping of customer's goods, recyclables, and (MOS) merchandise marked out of stock and (RTV) returned to vendor merchandise.
7. Processed of merchandise includes unloading trailer, unpacking merchandise boxes, censoring merchandise, and put merchandise on sales floor to Belk's plan a grams.

Experience

10+ Years

Level

Senior

Education

Associates In Business Management

Description :

1. Controlled over 6 million dollars of inventory.
2.  Responsible for cleaning, sweeping, moping of the sales floor, cleaning of restrooms and gathering trash throughout the store.
3. Ensured correct merchandise is being shipped to customer along with proper packing of the customer's merchandise.
4. Managed a team that performed non-selling duties that supported the selling function of the store.
5. Ensured timely floor setup, including pricing and signage for sale sets, promotional events and seasonal business activity.
6. Maintained floor and stock areas that were consistent with store standards.
7. Supervised the team performing the process of unloading and sorting merchandise cartons received on trailers.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible to meet or exceed store goals.
2. Supervised receiving and reverse logistics process.
3. Ensured merchandise placement, signing and markdowns are executed to standard.
4. Responsible to meet or exceed store goals.
5. Worked with United Healthcare Advisors and participated in their training.
6. Responsible for supervising the activities of assigned operation employees to ensure quality performance, in-depth product knowledge, and adequate .
7. Assured personnel compliance to safety, regulatory, and quality requirements.

Experience

7-10 Years

Level

Consultant

Education

Business Management

Description :

1. Monitored personnel and area to observe unfavorable trends.
2. Determined task performance/skill requirements.
3. Created area metrics and reports concerning activities of assigned departments.
4. Introduced objective employee expectations and monthly performance coaching to achieve noted efficiency gains.
5. Supervised 12 operations analysts monitoring and rating the quality of customer call contacts for the banks cd/ira products.
6. Helped develop and operationalize call quality rating criteria and coached call center associates to improve their handling of customer interactions.
7. Provided direct support as needed to manage difficult (escalated) customer demands and difficult customers.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Science

Description :

1. Evaluated employee skill levels, focus training plans on deficiencies, and reinforce employee development and training.
2. Created metrics and reports concerning activities of assigned departments.
3. Utilized six sigma methods to exceed measurable quality goals, while achieving optimum productivity levels.
4. Conducted sales meetings and coordinated strategic planning sessions with team leads.
5. Prepared and conducted timely performance reviews, and evaluated merit pay increases for each operations representative.
6. Responsible for managing the day to day functions of (6) teams which consists of 50 plus operations representatives.
7. Managed the day-to-day work flow of all teams by ensuring that all standards and service level agreements are met in a timely manner.

Experience

2-5 Years

Level

Junior

Education

Bachelors Of Science