The primary and core role of an Order Management Representative is to support the company and provide excellent support on matters relating to client order management and timely processing of orders as per the company’s policies and compliance regulations. While the type of organization determines the exact duties, a well-drafted Order Management Representative Resume mentions the following core tasks and duties – managing incoming orders; validating and processing returns for credit; partnering with sales, credit, and order fulfillment; assisting in developing procedures, improving business process; and handing work orders efficiently during peak periods.
To excel in this field, the following skills are considered essential – excellent written and verbal communication skills, the ability to work in a fast-paced environment; accurate data entry skills, and knowledge of SAP module. Employers prefer to hire those possessing a degree in a relevant field.
Headline : Proactive an Order Management Representative with over a decade of variable experiences forecasting volume while meeting budget expectations, formulating and implementing advanced technology-based solutions for corporate and operational business problems, developing policies and procedures for cost reduction while continually focusing on achieving bottom-line results.
Skills : Database Management, Data Analysis, SQL, LMC, SAP Crystal Reports, Access, Excel Power User.
Description :
Communicated with large retail accounts regarding stock availability, future inventory and special orders for executive personnel.
Participated in conference calls with sales, operations and admin teams on a daily basis.
Provided back order, open order, and inventory reports to update management on current purchase orders using SAP, and applying pivot tables to better outline the statuses.
Provided Sales management fiscal reports for month end.
Assisted management with launching new departments, establishing call flow and processes.
Trained new hires on how to use SAP and Excel.
Processed multiple purchase orders for different accounts, including distribution , direct to store, accommodations and liquidation.
Experience
5-7 Years
Level
Junior
Education
Diploma
Order Management Representative Resume
Headline : Order Management Representative with years of experience in a variety of Office and Education environments providing support to administrators.Versatile in offering administrative experience in both corporate and non-profit office environments. Customer service trained and qualified. Experiene in Behavioral Health and Developmental Disabilities. Seeking a role of increased responsibility and authority. Obtained Federal Government Security Clearance FBI Background Current to Date.
Skills : Microsoft Office Suite, Copiers, Scanners, Fax, Correspondence.
Description :
Temporary employeed that processed orders for educational material through purchase orders provided by school districts or colleges during peak season.
Kept track of number of orders processed through electronic log.
Attended online training sessions and weekly team meetings to discuss progress of orders.
Process, manage, and proactively track a high volume of complex customer orders from order receipt to order shipping.
Communicated clearly and effectively with internal/external customers representatives Work closely with Account Managers to maintain high levels of satisfaction.
Excellent oral and written communication skills to communicate effectively with internal colleagues and managers.
Ability to quickly adapt to changes in workload requirements, efficiently structure responsibilities and work independently.
Experience
5-7 Years
Level
Executive
Education
BA In Business
Order Management Representative Resume
Headline : Responsible for Serving as the primary point of contact for sales representatives in assigned territory (s), including building relationships and managing all issues from beginning to end.
Skills : Customer Service, Clerical Support.
Description :
Interacted with core teams regarding fulfillment issues and communicate activities to upper management.
Led process-improvement projects to design and implement regional reporting tools.
Strong sense of customer service and interpersonal skills through timely communication and reporting.
Developed reporting tools via Business Objects, adopted globally.
Team expert for processing letters of credit for execution of Middle Eastern shipments.
Maintained 100% accuracy rates for quarterly ship-and-order-administration (SOX) audits as well as 100% accuracy rates for U.S.
Created processes to support an aging Oracle 10.7 system for product quality hold issues by working with QCSYS manager to ensure integrity of customer shipments.
Experience
5-7 Years
Level
Executive
Education
GED
Order Management Representative Resume
Summary : More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Excellent working knowledge using MRP, Dell, and IBM systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Access, Microsoft PowerPoint, EDI, and SAP.
Skills : MS Office, Management Skills, Communication Skills.
Description :
Proactively managed the order file and process customer orders in SAP in a timely and efficient manner free of errors.
Communicated with our customer base and provide industry-leading service levels to Morton/Windsor Salt customers.
Provided support to the Sales / Marketing and Supply Chain departments ensuring all orders and deliveries of our products are made in a timely and accurate fashion exceeding customer expectations.
Processed customer orders received via telephone, fax, electronic data interchange (EDI), and mail to ensure accurate and timely delivery of orders.
Collaborated with sales, marketing, and retailers to adjust and/or correct orders as needed.
Orders processed expediently and accurately including but not limited to: Resolution and re-determination of price variances, Correct incompletes in order file, Daily review of order blocks, Analyze fill-rate of orders Provide the highest level of customer service and support to business partners and retailers.
Accurately maintained customer database, tax exemption files, and special order instructions.
Experience
10+ Years
Level
Senior
Education
BA
Order Management Representative Resume
Headline : A self-directed, committed, and highly organized Order Management Representative professional with proven analytical abilities in consumer product/service organizations. Exceptional accomplishments in inventory management and replenishment, financial and budgetary control, strategic planning, and business development.
Skills : Analyzing Skills, Communication Skills, Multitasking.
Description :
Reported to the Customer Service Manager.
Responsible for co-managing (CMI) Sam's Club and Wal-Mart inventories.
Processed orders through customer system and follows them through to shipment.
Gathered and presented performance achievements for quarterly reviews.
Processed all OS&D claims for key accounts.
Trained new hires on order processes and SAP system.
Represented Unilever Ice Cream at quarterly meetings and bi-annual training seminars in Bentonville, Arkansas, which led to expanding Wal-Mart CMI into Collaborative Planning Forecasting and Replenishment (CPFR).
Experience
5-7 Years
Level
Executive
Education
Associates In Marketing
Order Management Representative Resume
Headline : A self-motivated and dependable employee with hands-on experience in general office administration, strategic planning, multi-tasking abilities, and delivering quality customer service. I have consistently produced results above the employer's expectations with little to no supervision. I am a goal-oriented individual with strong leadership capabilities where it contributes to work well both independently and as a contributing team player.
Used SAP proficiently on a daily basis to process orders.
Front line communicator with my specific customer base in processing, managing and ensuring their orders received via phone, fax, and email.
Functioned as a Liaison between Morton and its customers.
Ensured requirements are understood and met within Morton's corporate capabilities and operating plans.
Collaborated with sales, marketing, and retailers to adjust and/or correct orders as needed.
Independently resolved issues with customer orders through analyzing and executing a decision on the company's behalf.
Provided support to the Sales/Marketing and Supply Chain Dept.
Experience
5-7 Years
Level
Executive
Education
B.B.A. In Business Management
Order Management Representative Resume
Objective : A challenging diversified environment utilizing comprehensive training and knowledge, while offering an open opportunity, professional growth, and advancement.
Skills : SAP, Oracle, AS/400, EDI, MFG Pro II, Ford Direct Data Link, Chrysler Supplier Material Requirement Tracking System.
Description :
Maintained a friendly and welcoming relationship with therapists, marketing-reps, hospitals, sleep-labs hospice Accounts, and rehabilitation facilities on a daily basis.
Verbally and in written to ensured patient/client questions and concerns are processed in a timely manner.
Coordinated all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries Complied with all applicable company policies and procedures to meet JCAHO /HIPPA and company standards.
Processed paperwork confirms tickets, inputs new patient set-ups, and assembles charts Completed CMNs and Medicare documents on tracking log daily for billing Verified Medicare, Medicaid, and private insurance coverage information Prepared and assigned a daily tasks list for staff over 10.
Worked strongly with marketing-reps, hospitals sleep laps hospice, and rehabilitation facilities on a daily basis.
Maintained referral log for existing and possibly new accounts.
Monitored queue and track inbound calls.
Experience
2-5 Years
Level
Executive
Education
Bachelor In Business Management
Order Management Representative Resume
Summary : Hardworking, organized, Order Management Representative professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : SAP Applications And Demand Planning, Oracle, MS Word, Adobe, MS PowerPoint, MS Outlook, MS Publisher, Visio, And Share Point.
Description :
Answered up to 60 calls a day on inbound order inquiries, handled basic customer repair questions, met minimum sales goals, and provided excellent customer satisfaction through single call resolution.
Entered 100+ orders a day via the phone, email, and fax; with the use of the Oracle Applications 11i system.
Responsible for entry of returns, credits, sales orders, invoices, and quotations.
Provided basic training and guidance to new customers regarding the tracking of order status on their reseller website.
Researched Associate Frequent calls, data tracking, and troubleshooting problems regarding products, invoices, and orders.
Informed customers of Xerox policies and procedures via phone and web links.
Reviewed customer invoices for proof of purchase Xerox warranties.
Experience
7-10 Years
Level
Management
Education
Certificate In Telecommunications
Order Management Representative Resume
Objective : An enthusiastic, reliable, and results-driven individual seeking an Order Management Representative position to contribute to the efficiencies and growth of my company.
Skills : Account Management, Training, Customer Service & Relations,.
Description :
Included managing three high volume N.A.
Distributors with order management, pricing requests, export compliance inquiries, and Material Planner inquiries.
Communicated daily with Material Planners, Operations, and Plant Managers both domestic and abroad to expedite production schedules, drop-ship orders, work backorders, and located inventory and projected lead times.
Assisted on the Siebel Enhancement and Testing team as well as selected to be one of two Customer Care Specialist for the Pilot RDC process and Assisted in process implementation for RDC Customer Care functions.
Sourced emergency parts to help minimize backorder lines.
Recognized 10 out of 12 months for Superior Customer Support.
Assisted with training and coaching new hires and existing CAS'.
Experience
0-2 Years
Level
Entry Level
Education
B.A. In Organizational Leadership
Order Management Representative Resume
Headline : Expert and knowledgeable billing Order Management Representative professional with 5 years' assorted experience with different companies. Extremely capable of maintaining billing processes in order to ensure appropriate billing and claim submissions. Looking for a position of Billing Representative with utilizing my accounting background to provide detail-oriented and time-efficient billing services.
Skills : Excel, Microsoft Office, Customer Service, Teaching, Microsoft Powerpoint, Bilingual Spanish.
Description :
Responsible for the overall coordination of sales orders through the order process, from the order receipt stage through bill eligibility.
Managed the accurate entry of all orders into the Canon Solutions America order and billing systems.
Quickly identified problems and corrective action of all order requirements for product, product configuration, pricing, etc.
Verified that orders meet customer requirements and special billing needs.
Worked across functional boundaries to resolve delays in the entry of customer orders to ensure that customer's delivery and installation timeframes are met.
Resolution of simple and complex invoice and billing-related issues.
Validated accuracy of first billing to customer and ensure that it is in compliance with customer special billing requirements.
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