Patient Relations Coordinator Resume Samples

A Patient Relations Coordinator will collaborate with health professionals and make sure the patients get the best patient care and service at the hospital. The primary responsibilities listed on the Patient Relations Coordinator Resume include some or all of these – processing patients in hospitals including greeting patients, scheduling appointments, processing financial paperwork, and collecting payment. Part of job description also include tasks such as – creating payment plans, updating medical files, handling processing of files, coordinating and presenting treatment plans to patients, working closely with insurance companies, and adhering to HIPAA confidentiality standards.

It is not an easy way to earn this job until the job applicants can depict these skills on the resume – a good understanding of medical terminology, empathy and bedside manners, medical teamwork, health promotion, conflict resolution, basic accounting skills, and PC skills. A high school diploma or a GED is the minimum requirement for this occupation.

Patient Relations Coordinator Resume

Summary : Seeking to obtain a position where one can utilize the experience by using customer service skills with a growing company.

Skills : Microsoft Office, Customer Service.

Description :

    1. Follow the New Patient Experience in order to make a positive first impression with patients both by phone and in-person.
    2. Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.
    3. Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients.
    4. Enter diagnosed treatment plans accurately to the practice software and ensure accuracy of case acceptance is documented by recording. 
    5. Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient.
    6. Record all charges and payments to patient accounts; be able to complete and explain third party financing options to patients.
    7. Understand and follow the doctor's treatment plans to schedule follow-up appointments.
    8. Provide detailed information and explanations to patients where a surgical procedure is necessary including risks, procedure, etc.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates


Patient Relations Coordinator I Resume

Summary : Seeking a role in Patient Access with an organization where one may apply the strengths in teamwork, leadership, and effective communication. Over a year of Patient Access/Registration experience within the medical and dental fields.

Skills : Management and Leadership Skills, Cash Handling, Accounting and Tax Preparation Methodology, Verbal and Written Communication, Excellent Interpersonal, Strong Customer Service Skills.

Description :

    1. Prepare and participate in daily huddles to ensure that each day flows smoothly.
    2. Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.
    3. Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients.
    4. Enter diagnosed treatment plans accurately to the practice software and ensure accuracy of case acceptance is documented by recording. 
    5. Record all charges and payments to patient accounts; be able to complete and explain third party financing options to patients.
    6. Follow payment policy by collecting payment from patient at the time of service, calmly and effectively guide patients by phone through a dental emergency.
    7. Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient.
    8. Understand and follow the doctor's treatment plans to schedule follow-up appointments.
    9. Respond to patient appointment requests made via voice mail, the practice website and external vendors as quickly as possible.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
HS


Patient Relations Coordinator-Receptionist Resume

Summary : Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. An accomplished medical receptionist who proudly maintains a highly productive, efficient and quality-driven environment at all times.

Skills : Centricity, Microsoft Office Suite, Bilingual - Fluent in Spanish.

Description :

    1. Create and maintain positive relationships with patients as well as by knowing the business aspects necessary to provide patients with the best experience possible.
    2. Follow the New Patient Experience in order to make a positive first impression with patients both by phone and in-person.
    3. Handle and/or direct patient questions and complaints, know when to escalate and forward to the Office Leader.
    4. Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients.
    5. Follow payment policy by collecting payment from patient at the time of service.
    6. Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
    7. Respond to patient appointment requests made via voicemail, the practice website, and external vendors as quickly as possible.
    8. Prepare and participate in daily huddles to ensure that each day flows smoothly.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Patient Relations Coordinator II Resume

Summary : Seeking a position to utilize career experience, skills, and education to contribute to employer objectives, profitability, and success with a company offering the potential for challenge and growth.

Skills : Nursing, Recreational Therapy, Customer Care, Shipping/ Receiving, Web Services, Typing/ Keyboarding.

Description :

    1. Dedicated to improving the patient and family /representative experience through the investigation of their complaints, concerns, and other feedback received.
    2. Develop, implement, monitor, and evaluate all activities involving customer service and patient satisfaction.
    3. Act as liaison between patients/designated representatives and staff to coordinate in the resolution of complaints based on knowledge of the organization's systems.
    4. Independently promote future quality improvement efforts to avoid similar problems and follows through with appropriate staff support, training, and intervention evaluation. 
    5. Developed assessment tools to track, analyze, and present patient satisfaction outcome measures, process improvement activities, program performance, and customer satisfaction.
    6. Identifies ways to improve customer service, to streamline work processes, and to utilize resources more efficiently.
    7. Act as the primary investigator and contact person for patient grievances and appeals submitted by health plan partners.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Jr.Patient Relations Coordinator Resume

Objective : Seeking to obtain a position that offers both personal and professional growth within a progressing organization that practices integrity and upholds its obligations to service.

Skills : Microsoft Office, Customer Service, Excellent Communication, Interpersonal Skills.

Description :

    1. Coordinates patient scheduling throughout the day by providing accurate appointment sheets and pulling charts of scheduled patients.
    2. Ensure all applicable daily sheets and checklists are completed, treatment plans posted, and charts are maintained and filed daily.
    3. Calmly and effectively guide patients by phone through a dental emergency.
    4. Records all charges and payments to patient accounts, completes and explains Third Party Financing to patients.
    5. Understand and follow the doctor's treatment plans to schedule follow-up appointments.
    6. Informs patients of the company's payment policy, follow payment policy by collecting payment from patients at the time of service.
    7. Assists patients in completing new patient health history forms, attach insurance to patient account in EMR.
    8. Contacts insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BHM

Certified Patient Relations Coordinator Resume

Headline : A Certified Medical Assistant seeking a position where one can pursue a career in providing quality patient care and assist the community with skills and training obtained.

Skills : Human Resources, Microsoft Office, HR Management, Customer Service, Employee Relations, Office Administration, Recruiting, Training & Development, Leadership Development, Data Entry, Data Analysis.

Description :

    1. Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients.
    2. Notify providers of all changes to the schedule; notify clinical staff of arrivals and needs.
    3. Lead by example, exercise good teamwork, and partner with the team to create an exceptional experience for every patient.
    4. Track appointments due to no-shows, late cancellations, and late arrivals.
    5. Call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflicts.
    6. Handle and/or direct patient questions and complaints, know when to escalate to the Office Leader.
    7. Enter diagnosed treatment plans accurately into the practice software and ensure accuracy of case acceptance is documented by recording accepted and arranged treatment.
    8. Presenting financial arrangements to the patient; record all charges and payments to patient accounts.
    9. Follow payment policy by collecting payment from the patient at the time of service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS

Lead Patient Relations Coordinator Resume

Summary : An experienced Patient Relations Coordinator is now seeking to continue a career with an organization that will utilize management and administrative skills to benefit mutual growth and success to help improve customer satisfaction and enhance the company brand name.

Skills : Electronic Medical Records, Excellent Communication, Interpersonal Skills, Management Skills.

Description :

    1. Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
    2. Interviewed patients/families to identify problems relating to care or research towards improvement.
    3. Maintained and directed knowledge of community services and resources available to patients.
    4. Supervised a staff of 6 Patient Advocates and managed a unique patient call-back system.
    5. Referred patients to appropriate health care services or resources.
    6. Investigated and handled patient inquiries or complaints or directed to appropriate medical staff members and follow up to ensure satisfactory resolution.
    7. Explained policies, procedures, or services to patients using medical or administrative knowledge.
    8. Read current literature, talked with colleagues, education, or participated in professional organizations or conferences to keep abreast of developments in the field.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Associate Patient Relations Coordinator Resume

Summary : Friendly and enthusiastic Patient Relations Coordinator who is a critical thinker, quick learner, and works well in a fast-paced environment. Great communication and time management skills. Handles all tasks given with accuracy and in a timely manner.

Skills : Time Management, Critical Thinking, Clerical, Computers And Electronics, Customer And Personal Service.

Description :

    1. Greet patients coming into the clinic, determine whether they're a new or established patient, get patient to complete any paperwork.
    2. Put in or update all patient information into the computer system, verify insurance coverage and collect co-pays, take payments on account, distribute receipts.
    3. Complete forms in accordance with company procedure.
    4. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Batch out and count down all money taken during the day and place it in the correct safe place for daily deposits.
    7. Make sure the facility is clean and ready for the next business day before locking the clinic and leaving.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Patient Relations Coordinator III Resume

Headline : Seeking to obtain a position, with a healthcare facility that offers rewarding career opportunities and will enable to expand the knowledge of client treatment and services as well as utilize medical education and training.

Skills : Microsoft Office, Excellent Organizational Skills, Excellent Interpersonal Communication Skills.

Description :

    1. Develop a workflow process and provide Administrative Support to specialty medical providers.
    2. Initiate practice standards to improve provider/customer relationship.
    3. Provide customer service at intake to schedule appointments, explain customer liabilities and respond to billing inquiries in a timely manner.
    4. Coordinate understanding of provider requirements for claims processing and payment from insurance companies.
    5. Establish a follow-up plan to remedy unprocessed claims.
    6. Responsible for revenue growth by training staff on the use of billing software and reporting inaccuracies to the billing company.
    7. Generate provider reports and customer financials to ensure accuracy.
    8. Implemented Customer Service plan to provide transparent billing communications.
    9. Developed checks and balance to ensure accuracy of data entry, and also coordinated tracking system to improve customer satisfaction.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Patient Relations Coordinator-Temp Resume

Headline : An experienced in customer relations, productivity, teamwork, correct currency handling, and food operations. A dedicated and motivated team player with a strong work ethic who learns quickly is patient with complexity and possesses a strong desire to succeed.

Skills : Customer Retention, Excellent Communication Skills, Conflict Resolution, Great Listening Skills, Integrity, Creativity, Teamwork Skills, and Time Management Skills.

Description :

    1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
    2. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
    3. Keeps patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule.
    4. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
    5. Ensures availability of treatment information by uploading and retrieving patient records.
    6. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
    7. Verification of health benefits, and maintains operations by following policies and procedures; reporting needed changes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates

Patient Relations Coordinator Resume

Headline : Highly qualified Patient Relations Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself.

Skills : Bilingual, Microsoft Office, MapPoint SQL, ECW, Compass.

Description :

    1. Supervised 8 counselors at 4 clinics and 2 mobile care units.
    2. Developed the client intake process for financial assessment and counseling on insurance and public benefits eligibility.
    3. Monitored patient collections and provider reimbursements to inform payer-mix strategy.
    4. Negotiated patient referral, financial assistance, and reimbursement agreement with a major hospital.
    5. Partnered with executives, city officials, and community leaders to improve public benefits outreach and education.
    6. Assessed outcomes in high-risk prenatal care, access to specialty care, and language access, among other priority areas.
    7. Verification of insurance benefits, filing claims and predeterminations and appeals Treatment plan presentation, checking patients in and out, scheduling appointments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MSSW