Patient services assistants undertake administrative and customer service related tasks in the doctor’s office and hospitals. Even though the primary duties of these assistants differ based on the size of the organization, the following are the highlighting roles and responsibilities that are normally executed – making appointments, arranging bills, providing referrals, working with insurance agencies, handling complaints, acting as patient advocate by connecting rightly the patient with the appropriate medical specialist, arranging special service from insurance company for the patients, and acting as a liaison between insurance, specialist and doctor.
Patient services assistants are required to have professional and caring demeanor; a Patient Services Assistant Resume that depicts knowledge of basic medical terminology, administrative skills, good interpersonal and communication skills will be greatly valued. Eligible candidates for this job role normally possess a high school diploma or GED, though they can come from any other educational background also.
Headline : An interesting position with a growing company where background, experience and training will be of mutual value.
Skills : Ms- Word, Excel, Customer Service, Typing.
Description :
Register patients, enter patient demographics and insurance information. Carry out insurance verification and authorization.
Collect office co-pays and outstanding balances. Balance and perform end of day closing of payments.
Handle inbound calls, relay messages and direct callers to the appropriate areas.
Worked closely with clinical staff & physicians in the coordination of patient care; Assisted supervisor in the analysis of clinical operations.
Monitored and tracked encounter form data entries, validate the information and ensure encounters are complete for appropriate capture of workload.
Provided assistance to elderly residents during meal times according to their specific dietary needs and preferences.
Provides general clerical support in a patient care environment -Collect co-pays, balances and office visit charges from patients.
Experience
5-7 Years
Level
Executive
Education
Diploma
Patient Services Assistant III Resume
Summary : To secure a position in an organization that offers a challenge, opportunity for development at the same time to serve the organization with knowledge, skills and abilities.
Skills : Computer skills, Customer Service.
Description :
Perform venipuncture as required. Coordinate patient care information with other health care providers.
Clean, sterilize and maintain instruments, equipment, and supplies. Maintain clinical supply inventory as directed.
Maintain cleanliness in work areas as required. Instruct patients about medication.
Collect and prepare laboratory specimens Dispose of contaminated supplies and sterilize medical instruments.
Prepare and administer medications as directed by a physician Authorize drug refills as directed and telephone prescriptions.
Arrange examining room instruments and equipment Purchase and maintain supplies and equipment.
Works with other staff members to provide coordinated services with an emphasis on excellent customer service.
Experience
10+ Years
Level
Senior
Education
Associate
Patient Services Assistant I Resume
Objective : Patient Services Assistant with experience and exceptional people skills. Loves working with the public and the challenge of a busy setting and environment.
Skills : Microsoft Office, MiChart.
Description :
Verified insurance coverage and other related data with third party carriers Completed processed & reconciled insurance claim forms and payments.
Provided customer service and resolved collection issues with patients for unpaid accounts and method of payments.
Set-up financial agreements with patients. Handled and posted all cash, checks and direct deposits.
Performed follow-up researches for remittances of allowances or rejections.
Updated accounts receivable data system to reflect payments posted, corrections or pertinent information.
Assist patients/visitors with comfort measures, phone calls, and information requests, to ensure the best possible patient experience.
Processed all appointment center calls in accordance with Call Center standards Light typing Generated and created reports.
Experience
2-5 Years
Level
Junior
Education
Certified
Patient Services Assistant/Representative Resume
Summary : To obtain a position where able to utilize education and experience, develop new skills, and pursue rewarding assignments.
Skills : Medical Terminology, Customer Service.
Description :
Determining the nature of calls received, accepting telephone calls daily regarding clinical conditions, medical terms.
Resolved veteran needs for appointments which included reminding veterans of their appointment date.
Printed and mailed out appointment letters, tracked medications, processed medication refills and submitted requests.
Submitted requests for referrals to specialty clinics, requests for fee basis authorizations, answered questions regarding medical consults.
Updated veteran demographics daily, submitted messages to appropriate administrative and clinical personnel in Tele Record Manager notes.
Communicating effectively to appropriate administrative personnel, clinical staff, and visitors to make sure veteran needs.
Practiced independent decision-making skills; organized veteran care needs, and direct problem resolutions.
Experience
7-10 Years
Level
Management
Education
MBA
Sr. Patient Services Assistant Resume
Summary : Seeking a position that will take advantage of social service skills, managerial and clerical abilities in organizing and verifying information, proficient record keeping and communication skills.
Skills : EHR-Cerner, CPR/BLS, National Certified Medical Assistant.
Description :
Work with the other members of the healthcare team makes sure outpatients are afforded all services needed in a timely manner.
Gathering insurance information, answering phones, scheduling future appointments and admitting patients into the clinic.
Assisted the RN and provider with the preparation and implementation of special procedures and monitoring of the patient.
Recognized and provided maximal physical, safety, and emotional security for the patient by taking appropriate action.
Anticipated and recognized the patient's psychological response to illness from onset to recovery, or death, and uses appropriate opportunities.
Assist the RN to plan for continuing nursing care and follow up after ED hospitalization.
Maintained a positive person-to-person relationship designed to motivate the patient to accept appropriate medical care.
Experience
10+ Years
Level
Senior
Education
Nursing
Patient Services Assistant/Executive Resume
Objective : Professional growth utilizing business to business sales, management, and instructional training experience to achieve the core values of a company.
Skills : Legal Research, Inventory Management.
Description :
Direct the operation of the domiciliary living units by providing direct patient care and administrative support to the MH-RRTP Programs.
Ensures patient compliance with health, safety, and sanitation directives as they pertain to living quarters, treatment areas.
Modifies and directs the patient's behavior and assists in therapeutic rehabilitation programs as a member of a treatment team.
Prepares forms for patient activities such as referrals, consultation clearances, and discharges appointments.
Monitors patients' progress toward the objectives of the treatment plan that requires knowledge of the patient's needs.
Reviews admission screening information on new admission and becomes familiar with patient history, diagnoses.
Provides assistance in the management of and crisis and/or with unruly or severely disturbed patients.
Experience
2-5 Years
Level
Junior
Education
Criminal Justice
Lead Patient Services Assistant Resume
Headline : Excellent verbal and written communication skills. As a Patient Support Assistant, Sallie Mae Call Center Supervisor, and a Burger King Manager, it was imperative that be able to work in a high pace environment.
Skills : Microsoft Front Page, Microsoft Word, Microsoft Excel.
Description :
Performs patient scheduling for Emergency Room and Emergency Mental Health Annex.
Computerized Patient Records System (CPRS), Veteran Health Information System and Technical Architecture.
Performs medical administration work in support of the care and treatment of Veterans to include initiation of contact with Physicians.
Trained to perform backup timekeeping responsibilities.
Initiate and review orders for any auxiliary testing as ordered according to established protocols.
Contact with medical and clerical staff in outpatient clinics, inpatient units, Community Base Outpatient Clinics.
Performs a variety of duties in support of data entry and collection of information for Fee Services.
Experience
5-7 Years
Level
Executive
Education
BS
Lead Patient Services Assistant Resume
Headline : Experience in the Health Administration field and further education outside of the classroom. In addition to contributing strong organization, communication, and management skills.
Skills : Quality dental business office experience, Ms-excel.
Description :
Provide excellent customer service to the Wound Care Clinic patients, families, nurses, and providers.
Provide clerical support to patients, clinic staff, nurses, and providers.
Check patients in upon arrival; verify correct patient information, insurance, and documentation.
Check patients out after completion of appointments; collect co-pays, make new appointments, print orders.
Answer all incoming phone calls to the clinic; make appointments for returning patients, make notes inpatient medical charts.
Contact outside hospitals to obtain patient medical records. Upload patient information into medical charts.
Process new internal patient referrals through referral work; contact wound care nurses to ensure they are an appropriate patient for our clinic.
Experience
5-7 Years
Level
Executive
Education
Therapeutic
Patient Services Assistant/Co-ordinator Resume
Summary : Accomplished Customer Service Representative with more than 10 years experience in the service industry. Strategic thinker delivering sound guidance congruent with company goals.
Skills : Health Information Management, Communication Skills.
Description :
Schedules patient appointments registers patients and participate in the processing of patient charges.
Ability to manage multiple tasks and deadlines. Provides secretarial and clerical support.
Ensured to follow doctor's orders by transcribing medications on medication sheet.
Performed administrative duties like ordering supplies and equipment, answering and routing phone calls.
Collaborated with personnel in nursing and supportive services and with members of the health care team.
Receives and screens visitors and callers, knowledge of medical terminology, CPT, and ICD9 codes.
Ability to organize and maintain files and records Exceptional ability to manage multiple tasks and deadlines.
Experience
10+ Years
Level
Management
Education
Communication
Patient Services Assistant/Analyst Resume
Summary : To obtain a full time position as a medical assistant, where can share knowledge and abilities in healthcare settings. Summary Qualification Excellent communicating skills in English and bilingual.
Skills : Microsoft Word and Excel, 50 WPM, Typing
Description :
Completed admission and discharges of inpatients. Tracked patient bed assignments, inpatient transfers, surgery schedules.
Coordinated with ancillary staff and other care providers to ensure all patient orders are fully completed.
Assisted administratively during crisis codes. Moving patients to and from special service/treatment areas and operating rooms.
Developmental & Behavioral Pediatrics with Steven & Alexandra Cohen Children's Medical Center.
Assisted first responders as a patient transporter in the Emergency Room Assisted doctors and nurses in the patient emergency rooms.
Ability to communicate both orally and in writing with people of diverse backgrounds Developed process improvement procedures.
Appointment scheduling, referrals, insurance verification, file maintenance Patient services at a hospital health clinic.
Experience
10+ Years
Level
Senior
Education
Medical
Associate Patient Services Assistant Resume
Summary : To obtain an entry level medical administrative position where customer service, computer skills, communication coupled with Associates in Health Sciences can be utilized to further career within your company.
Skills : Microsoft Office, Epic, Ms-excel.
Description :
Responsible to receive and process all requests for a fee for purchase health care and ensuring eligibility guidelines.
Utilized medical terminology and medical classifications. Utilized numerous technical resources
Providers receiving approval aware of the terms of the authorization.
Served as the primary contact and processed authorizations for private-sector clinics as well as providing medical documentation.
Explain and interpret VA regulations to patients, their family members, and providers.
Served as point of contact for veterans enrolled in the Rural Healthcare Pilot Program and processed all requests for a fee.
Received and processed emergent/urgent care UB and HCFA billing from private sector hospitals.
Experience
7-10 Years
Level
Management
Education
Human Services
Patient Services Assistant Resume
Objective : Dependable and energetic team leader with years of patient administration and office management experience for a major physical therapy provider.
Skills : Customer Service, Technical Skills.
Description :
Performed administrative and clerical duties as assigned in support of the Primary Care Clinics.
Retrieved and validated patient's eligibility data to ensure timely access to medical care.
Utilized VISTA software to accurately schedule, cancel, and/or update patient demographics.
Obtained, scanned, and/or reconfirmed MCCR (Medical Care Cost Recovery) related billing information.
Navigates the Computerized Patient Record System (CPRS) to process patients' requests for medication refills.
Enters timely laboratory and radiology orders requested by physicians using VISTA.
Adhered to HIPAA/JCAHO standards and VHA directives regarding the access and uses/disclosures of protected health information.
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