Pbx Switchboard Operator Resume Samples

A Pbx Switchboard Operator handled the commercial telephone switching systems – PBX. Certain job duties pertaining to this job role are mentioned on the Pbx Switchboard Operator Resume as – providing basic customer service, handling and directing incoming calls, routing incoming calls to the required department, sending to message systems such as voicemail if required; handling basic questions about business, directing phone numbers for departments and individuals, and performing front desk operation jobs such as receiving telephone calls, greeting customers and routing calls.

The majority of these operators possess a high school diploma or GED. High-end companies additionally want their operators to possess experience in customer service areas. The skills needed include – the ability to use computerized phone systems; controlling and monitoring skills; knowledge of phone greetings and safety procedures. Knowledge of using multiple line phone systems is a must.

Pbx Switchboard Operator Resume example

Pbx Switchboard Operator Resume

Objective : To obtain a challenging customer service/receptionist position that will utilize skills, expand knowledge and offer opportunities for personal and professional grpwth.

Skills : Graphic Design, Patient Watch, Bilingual, Computer Technology, Customer Service.

Description :

    1. Assisted customers in making telephone calls.
    2. Researched and advised on rates.
    3. Assisted callers with other questions.
    4. Helped callers make long-distance or local calls.
    5. Provided customers with area codes, telephone numbers and other information.
    6. Managed customer Account,Open& Closed Branch, Daily Report of Business.
    7. Made Daily Deposited, Handle over $40,000/week, transfer call so different .
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
GED


Sr. Pbx Switchboard Operator Resume

Objective : More than 18 years progressive experience encompassing customer service and employee interaction. Demonstrated success communicating with managers in key companies. Proven ability to manage simultaneous projects, work independently, and meet deadlines. Effective training skills outstanding problem-solving ability.

Skills : Microsoft Suite; Open Source, Typing, Technical Writing, Research Assistant, Administration Supoort, Musical, Training & Development.

Description :

    1. Worked as prn staff, filling in for vacations, illness, and shortage of employees, as needed.
    2. Responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver .
    3. Responsible for performing the following tasks to the highest standards: Respond to guest inquiries and requests and resolve issues .
    4. Managed various general office duties such as answering multiple telephone lines.
    5. Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person.
    6. Operated PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards.
    7. Worked at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma


Jr. Pbx Switchboard Operator Resume

Headline : Endeavoring to providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism. While endeavoring to provide the ability to multitask in a fast paced team environment. Expertise in resolving escalated customer service issues. Proficient with the Internet and Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook).

Skills : & CERTIFICATES: - Bilingual In Spanish/English - Computer: Windows, Microsoft Word, Proficient In Internet Research. - Typing: 50 WPM. - CPR Certified - CPI Certified - DSP 1 Certified.

Description :

    1. Operates PBX or private branch exchange switchboards to facilitate connections.
    2. Answers multiple incoming telephone lines.
    3. Obtains necessary information and transfers calls to correct extensions.
    4. Provides information to callers as appropriate.
    5. Performs overhead paging.
    6. Monitors all alarms located in PBX and notifies appropriate personnel as required.
    7. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Education

Asst. Pbx Switchboard Operator Resume

Summary : To maximize the potential of leadership abilities by obtaining a position that will further career growth.

Skills : Microsoft Aplications, Phones, 10 Key, Fax And Copier.

Description :

    1. Answered multiline telephone system and calling codes.
    2. Received patients and guests, directing them to correct destinations within the hospital .
    3. Responsible for transferring call from patients to doctors office as well as other departments.
    4. Responsible for paging on-call doctors for patients in the case of an emergency.
    5. Answered switchboard calls, direct calls using multi-line switchboard, determine customer needs, handle general inquiries about the park.
    6. Answered the main switchboard for the hospital.
    7. Handled alarms such as fire and codes that go off for the hospital.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Associate Pbx Switchboard Operator Resume

Summary : Seeking the position of Manager & Leasing Consultant with your company. Feel this position would offer reward and growth opportunity while utilizing experience in sales, organizational, technical and communication skills.

Skills : Bilingual Spanish, Computer , Communications, Customer Service.

Description :

    1. Developed relationships with recurring guests to ensure that they are satisfied and will return again.
    2. Contacted other hospitals and doctors when requested to do so.
    3. Corrected and updates posted information as needed.
    4. Assisted with the maintenance of directories on-call list, etc.
    5. Accurately utilized the features of the PBX consoles, headsets, telephones and other related equipment.
    6. Assisted with maintaining cleanliness, safety and security of the PBX area.
    7. Maintained confidentiality, security and integrity of patient and organizational data.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In General/Business Studies

Pbx Switchboard Operator III Resume

Summary : A competent and results-driven professional in business with a strong record of achievement in providing the necessary business management, employee relations, interpersonal communications, problem-solving, and personnel motivation expertise to ensure streamlined operations, customer satisfaction, and significantly increased proficiency.

Skills : Social Networking, Community Relations, Customer Support, Customer Service Representative, Supervisory Experience, Case Management.

Description :

    1. Monitored the computer for faxes coming in and send them to the right person, or department.
    2. Ensured release of information is consistent with all privacy policies.
    3. Oriented and mentors new staff members.
    4. Answered multiple incoming telephone lines.
    5. Obtained necessary information and transfers calls to correct extensions.
    6. Greeted/directed visitors and patients.Assisting people who need a wheelchair.
    7. Called for either a volunteer or security person for assistance beyond the atrium area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Management

Pbx Switchboard Operator II Resume

Summary : A competent and results-driven professional in business with a strong record of achievement in providing the necessary business management, employee relations, interpersonal communications, problem-solving, and personnel motivation expertise to ensure streamlined operations, customer satisfaction, and significantly increased proficiency.

Skills : Customer Support, Customer Service Representative, Supervisory Experience, Case Management.

Description :

    1. Performed multi task on Meridian SL1 Switchboard, operations such as TDD device.
    2. Processed incoming and outgoing calls and departmental calls, paged hotel guest and for departing groups, responsible for beeping executives for individual calls, kept track of guest messages, data input, setting message lights to notify guess of messages.
    3. Kept Panda Board updated for special guest services request.
    4. Kept track of confidential information for Hotel Non Register Guest (NRG).
    5. Responsible for setting indicator lights on guest rooms folio and extensions so that would notify operators of special service on that particular room.
    6. Responsible for the wakeup position, accounted for all wakeup calls through out the hotel, managed report to track all wakeup calls placed for completion and entered accurately by the end of the shift.
    7. Managed the beeper center for executive's calls and messages.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Management

Pbx Switchboard Operator I Resume

Summary : To build upon 15+ years of experience as a medical office clerk and to obtain a full time Medical Receptionist position with a company. Offering a track record of providing excellent front desk services and the capability to handle both established and new patients' concerns effectively.

Skills : Basic Computer, Customer service.

Description :

    1. Responsible for providing updated information on executives on or off property.
    2. Handled customer complaints.
    3. Performed PBX and Switchboard operations.
    4. Received and processed calls for hotel and casino executives, personnel and customers.
    5. Took messages and provided customer information.
    6. Typed data entry and accessed data.
    7. Performed as lead operator, responsible for swing shift duties assigned by department head such as maintaining and verifying daily timesheets.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Pbx Switchboard Operator/Specialist Resume

Headline : To secure a challenging position, in which, can guide and help others in their pursuit to success.

Skills : Extensive Knowledge Of Software, Especially Documents And Spreadsheets.

Description :

    1. Responded to all calls in a timely manner.
    2. Managed and generated Telecorp Hourly Traffic report every hour, tracked all calls, pages and beepers for each position mandated.
    3. Rescheduled brakes as needed for manpower, monitored incoming and outgoing calls for each mandated position.
    4. Handled all irate customer calls etc.
    5. Performed extensive public relations/customer service to patrons.
    6. Resolved problems and handled difficult customers with tact and diplomacy.
    7. Performed multi task on Meridian SL1 Switchboard, operations such as TDD device, processed incoming and outgoing calls and departmental calls, paged hotel guest and for departing groups.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In English/Professional Writing

Pbx Switchboard Operator Resume

Headline : Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong problem solver, who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Skills : Strong Interpersonal, Oral And Written Communication .

Description :

    1. Responsible for the efficient handling of incoming telephone calls.
    2. Responsible for beeping executives for individual calls, kept track of guest messages, data input, setting message lights to notify guess of messages.
    3. Kept track of confidential information for Hotel Non Register Guest (NRG).
    4. Responsible for setting indicator lights on guest rooms folio and extensions so that would notify operators of special service on that particular room.
    5. Responsible for the wakeup position, accounted for all wakeup calls through out the hotel, managed report to track all wakeup calls placed for completion and entered accurately by the end of the shift.
    6. Managed the beeper center for executive's calls and messages.
    7. Responsible for providing updated information on executives on or off property.
    8. Handled customer complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma