Pharmacy Operations Manager Resume Samples

Description :

1. Promoted from Clinical Pharmacist to the Operations Manager.
2. Responsible for the daily operations of the pharmacy including administrative responsibilities such as policy writing and personnel management.
3. Responsible for managing and recruiting 63+ FTEs including clinical pharmacists, clinical specialists, and technicians.
4. Redesigned pediatric inpatient pharmacy to improve workflow and employee satisfaction.
5. Led the pediatric pharmacy during hospital wide computer physician order entry implementation Led pharmacy representative during bar code medication administration implementation.
6. Led implementation of bar code technology within the pharmacy for all medications dispensed from the pharmacy including but not limited to chemotherapy.
7. Developed a model for maintenance of within the pharmacy that included auditing items that did not scan as well as the addition of new medications.

Experience

2-5 Years

Level

Executive

Education

Doctor Of Pharmacy In Pharmacy

Description :

1. Designed and worked with multidisciplinary group to build a new outpatient pediatric oncology pharmacy.
2. Met weekly with multidisciplinary group to prepare for our first joint commission visit for the pediatric hospital.
3. Established min and max stock levels for API supplies and batches to ensure quick fills with limited waste.
4. Negotiated with both new and current vendors to ensure best price based on increased volume.
5. Managed the development of an Intranet site and customer service department.
6. Implemented and managed a Total Quality Management program consisting of statistical measurements of staff productivity and defect levels, associate level workshop, quality council, quality surveys, continuous improvement recommendations and action plans.
7. Minimized missed calls daily.

Experience

2-5 Years

Level

Executive

Education

Doctor Of Pharmacy In Pharmacy

Description :

1. Oversaw and directed all aspects of the construction and launch of 2 specialty compounding pharmacies in Dallas and Austin on time and within budget.
2. Hired, trained, and managed a 6-person team, including 2 Pharmacists in Charge, 1 Pharmacy Technician Manager, 2 Pharmacy Technicians, and 1 Sales Representative, while streamlining workflow.
3. Responsible for all aspects of design, furnishing, licensing, contracting, and staffing for both pharmacy locations.
4. Established protocol to create productive and profitable business entities while directing daily operations.
5. Monitored, measured, and reported to the Accounting department on A/P, A/R, and insurance receivables.
6. Performed strategic budget planning and executed sound financial decisions.
7. Developed and continuously improved pharmacy policies and procedures for company-wide implementation.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Business Administration

Description :

1. Managed the daily operations of the order entry, profiling, and mail departments which output results in the weekly shipment of 50,000 prescriptions.
2. Department responsibilities included motivating and monitoring for maximum and accurate staff performance; positioning teams to foster learning and increasing prescription knowledge.
3. This role requires the development of strong internal and external customer relationships to ensure timely delivery of orders.
4. Developed and managed a facility-wide training & development program for new, cross-training and management staff.
5. Included staffing, training instructors, development of teaching materials, class evaluations, budget, and setting program's goals and priorities.
6. The program included departmental procedures, train-the-trainer, and professional development courses.
7. Implemented a New Hire program to assist in the adoption of new hires.

Experience

10+ Years

Level

Senior

Education

Bachelor Degree

Description :

1. Naval Hospital - Pensacola, FL Army Medical Center, Ft.
2. Carson - Colorado Springs, Colorado Ensured the smooth operation of various processes that contribute to the production of goods and services of the Pharmacy organization.
3. Coordinated with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from clients.
4. Interacted with the employees, prepare reports on the current condition of logistics, and decide on the next course of action.
5. Prepared program budgets, facilitates several programs around the company, controlled inventory, handled logistics, and interviewed and supervised employees.
6. Obtained the requirements for logistics and coordinated with the finance department to obtain the necessary approval for the budget.
7. Ensured that quality equipments are procured within the budget.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Found resolution or properly refers to escalated calls in partnership with management.
2. Provided average talk times on all inbound calls and worked toward maintaining an average of minutes per call.
3. Handled pharmacy rejections claim information, requests for cards, request to close or open a claim.
4. Assisted pharmacies with technical problems relating to transmission errors or correcting processing information.
5. Entered and maintained client records and correspondence with my matrix clients.
6. Ensured cue responses were provided within timeframes.
7. Provided service to a minimum of 60 patients per day.

Experience

7-10 Years

Level

Management

Education

MS

Description :

1. Oversaw workflow processes, provide work direction and coordinate the activities of all pharmacists and support personnel.
2. Ensured of appropriate scheduling of personnel to meet customer service, performance, and quality assurance objectives.
3. Led implementation for all Pyxis Products including C-II Safe for daily narcotics dispensing, the Anesthesia Pyxis system for the operation rooms within the hospital, and upgrading the Pyxis machines within the hospital.
4. Assisted in implementation and training of CAPS computerized system to outsource the total parenteral nutrition for patients to improve patient quality as well as cost savings for the hospital.
5. Scheduled and managed the appropriate staff, including the pharmacist and technicians along with training the existing and new staff members to be able to perform and carry out daily assigned duties.
6. Coordinated, promoted, and evaluated the activities of professional personnel providing pharmaceutical care and participating in continuous quality improvement activities to improve pharmaceutical care Train all staff members to admix chemotherapy medications and implemented monthly and annual testing for the IV room, Anti room and the staff members to ensure the hospital maintains compliant with Joint commission and the 797 guidelines.
7. Able to order and issue control substances and maintain lawful records Manage the time of self and others while performing tasks independently and as part of a team.

Experience

2-5 Years

Level

Junior

Education

MBA In Business Administration

Description :

1. Directed and developed workflow protocols, technology enhancements, training of staff, and policy and procedures.
2. Responsible for all regulatory pharmacy setting standards.
3. Liaisoned to community leaders, politicians, and healthcare professionals.
4. Coordinated staff development (pharmacists and technicians) in pharmacy education with a sound knowledge of teaching and the methods involved in learning and instruction.
5. Able to handle multiple tasks and work with minimal supervision Highly developed problem-solving skills, remarkable ability to follow through on tasks assigned with excellent interpersonal and communication skills.
6. Maintained less than 3% abandonment rate daily.
7. Determined the types of equipment needed to fulfill the organizational quality policy.

Experience

10+ Years

Level

Senior

Education

MA

Description :

1. Managed the daily operation of the pharmacy, to ensure delivery of quality pharmacy services meeting the standards of practice and applicable laws and regulations.
2. Supervised the activities of 15 pharmacists and 20 technicians.
3. Participated in the development of policy and procedures for cost containment guidelines, purchasing of pharmaceuticals, narcotic inventory control, obtaining emergency drug supplies, and pharmaceutical storage.
4. Overhauled narcotic distribution and accountability procedures to reduce diversion in the 400-bed facility.
5. Provided clinical pharmacy services in support of investigators performing drug trials.
6. Successful trials produced an anti-nausea agent Dronabinol and an anti-arrhythmia agent Amiodarone.
7. Served as liaison between all departments and the pharmacy.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science In Pharmacy

Description :

1. Managed 47 technicians and supervisors, prepare bi-weekly schedules and review staffing levels.
2. Ensured workflow processes for departments are running efficiently.
3. Conducted interviews to identify top candidates for PCA Choice Pharmacy.
4. Conducted weekly payroll tasks to ensure correct hours are applied in the system.
5. Managed all processes to ensure patients receive correct medications.
6. Counseled employees when necessary to increase productivity and morale.
7. Oversaw and managed training processes in addition to the evaluation of current staff.

Experience

5-7 Years

Level

Executive

Education

MS