A Pro Desk Associate is responsible for outstanding customer service and ensuring all transactions are handled quickly and accurately. A well-drafted Pro Desk Associate Resume mentions the following core duties and responsibilities – driving customer acquisition by shooting probing project questions, working at the pro desk and responding to the general question, transitioning managed account customers and quoting building tasks, providing a safe working and shopping environment by following all safety policies, and standards, completing specified safety training and correcting hazards and unsafe conditions.
Those seeking to work in this area should possess such skills as – conservative and conscientious; logical and orderly; and reliable. The individual is expected to value precision and accuracy. They should enjoy practical tasks, structured environments, and qualitative measurements. A relevant degree is often seen on job resumes.
Objective : Pro Desk Associate is responsible for Welcoming customers who come into the pro shop, Providing a service that is professional and courteous, Ensuring all incoming phone calls are handled in a timely manner, Ensuring all outgoing phone calls are handled in a timely manner, and also Ensuring all incoming emails are handled in a timely manner.
Skills : Bilingual in Spanish Military Officer Combat Veteran.
Description :
Assisted with contractors by the pro desk with their online orders, delivery, pick-ups and phone sales in the computer system.
Worked in other departments as well.
Assisted customers with issues they have with their merchandise.
Markdown damaged items in the computer system then deliver them to receiving.
Made online orders for customers, set up deliveries, pick up times, installations with vendors and renting the truck.
Worked as the loader when there wasn't one present.
Involved the general clean up of the store and loading customer items.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Software Development
Pro Desk Associate Resume
Summary : Pro Desk Manager with keeping the pro desk clean and organized by stocking shelves, cleaning equipment, sweeping floors, wiping down surfaces, and maintaining a neat appearance, Maintaining inventory by checking stock levels and ordering new products as needed.
Skills : Desk Management, MS Office.
Description :
Coordinated with all departments in the store to assure proper inventory levels, to meet the needs of contractor sales.
Ensured meeting monthly sales goals by providing consistent follow-up to existing customers and cold calling to acquire new customers.
Partnered with Contractors to ensure all items needed were ordered and delivered on time and correct.
Generated sales by introducing new products to contractors and consumers.
Kitchen & Bath Department Head - Overland Park, KS Coached and Trained new and existing employees on products and procedures.
Assess employee performance and quality of work by completing regular reviews.
Responsible for maintaining proper inventory levels in department.
Experience
10+ Years
Level
Senior
Education
MS
Pro Desk Associate Resume
Headline : Pro Desk Associate is responsible for the completion of assigned tasks within the Pro Desk area. Creating and managing an Upstream/Downstream flowchart to show how tasks are completed in relation to each other and/or goals in order to ensure that all tasks are completed within the time allotted by the project manager.
Skills : American Sign Language, Planning Skills.
Description :
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Answered customers' questions, and provide information on procedures or policies.
Processed merchandise returns and exchanges.
Stocked shelves, and mark prices on shelves and items.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Pro Desk Associate Resume
Objective : Dedicated and successful Pro Desk Associate with over 10 years' experience with exceptional business creation and customer service skills that help to increase the sales of the company he works for.
Skills : Forklift Driver, Cashier, Security.
Description :
Read blueprints and writing paint specifications.
Familied with all phases and aspects within the construction industry.
Downloaded and inventory palletized merchandise for all delivery orders and provide customer service duties complete on average of 100+ customers daily.
Requested information or assistance using paging systems.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Assisted in the set-up of customers' golf bags..
Assisted customers in finding clothing that fits them or is appropriate for their game.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Pro Desk Associate Resume
Headline : Pro Desk Associate with 4 years of exprience in Assisting customers with equipment rentals by checking availability and showing customers how to use equipment properly, Answering customer questions about lessons or clubs, Assisting customers with product purchases by providing product knowledge, demonstrating features of products, finding product in stock or on order.
Skills : Spanish, Microsoft Word, Outlook, Excel, PowerPoint.
Description :
Responsible for developing one on one relationship with and selling products to industrial, commercial and other professional customers.
Creatively and proactively pursing new business and utilizing prospecting to make contact with customers.
Provided outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining a professional customer relationship by paying special attention to customer's needs and providing solutions.
Asked open ended questions about customer's projects in order to determine their needs and level of expertise.
Duties include putting together bids on material, placing orders, putting together material packages, and specialty ordering.
Maintained an organized up to date system for profiling and tracking top accounts.
Kept work area clean and organized.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Pro Desk Associate Resume
Summary : Military Veteran seeking a Pro Desk Associate professional position with a well established company that will capitalize on my 18 years of experience as an Army Officer in security and intelligence, operations, transportation, logistics and above all leadership. Recently supervised multiple departments for Home Depot to include The Pro Contractors Desk, Paint, Hardware, Plumbing and Electrical.
Skills : On Site Clinical Training And Private Care, Pro Desk.
Description :
Estimated and sold jobs to contractors.
Advised and explained materials and tools.
Developed new pro accounts.
Worked closely with sister departments, hardware, lumber, millwork, electrical, and plumbing.
Worked with daily customers to provide product solutions, establishing life long customers.
Tried to attain new business on both the pro and daily customer level.
Used In depth 30 year contractor experience and customer service experience.
Experience
10+ Years
Level
Senior
Education
MS
Pro Desk Associate Resume
Summary : Pro Desk Associate is responsible for Maintaining a good working relationship with pro contractors to include familiarity with their company and the products they use, Assisting contractors work up quotes for future jobs and find them the best prices and biggest discounts allowed by approved procedures.
Skills : Microsoft Products, Directing Skills.
Description :
Processed orders over the phone to ensure contractors have the supplies required.
Ensured the pulling staff has everything pulled, accurate, ready for delivery or pick up in a timely manner and on deadlines.
Contacted contractors to make sure they know about the upcoming events, sales, new products, and discounts we are offering only to them.
Informed contractors of the value of utilizing a commercial account throughout Home Depot to include discounts offered.
Created advertisements to enlighten our staff of the upcoming events being held at the store.
Assisted customers with their questions about products and equipment.
Managed the flow of traffic in the pro shop area.
Experience
7-10 Years
Level
Management
Education
MA
Pro Desk Associate Resume
Summary : Pro Desk Associate with 6 years of experience in Managing Contractor accounts Designing garages and decks for customers Putting contractor packages together to ensure best possible prices Signed many new customers up for Home Depot credit cards Provided personalized customer service and home improvement techniques.
Skills : Microsoft Word, Office, World Ship, Pulling Skills.
Description :
Helped to maintain customers loyalty.
Made sure customers orders are fulfilled.
Dived forklift, loading pro truck to get customers orders out on time.
Assisted in any department required to maintain customer satisfaction and speedy service.
Worked closely with Contractors Ordered/loaded materials onto Contractors trucks using a forklift Pulled orders using a reach-truck or order-picker .
Met personal goals (quotes, credit accounts, sales per hour) set by Supervisor.
In charged of pulling online orders and having them staged and ready for pick up.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Pro Desk Associate Resume
Headline : Experienced in Pro Desk Associate. Ensuring Service Desk associates provide outstanding service to customers and ensure their demands are met. Special Services Supervisor must have thorough knowledge of all policies, procedures, and duties related to customer phone calls, transactions, and cash handling.
Skills : Microsoft Word CRT Customer Management System Microsoft Excel Knowledge Of Blueprints Microsoft Outlook Copier/Fax/Printer Prolog / Fog Entering Pitney Bowes Mail Machine CRM System, Sugar 5/9- Phone System.
Description :
Increased sales weekly by prospecting new contractors.
Prepared orders and deliver to contractors and job sites.
Consulted customers on which products are best for them.
Reduced shrink.
Built plans for decks and garages.
Improved customer service.
Responsible for coordinating the accurate assembly and fulfillment of deliveries and will calls.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Pro Desk Associate Resume
Objective : To obtain a Pro Desk Associate, responsible for Managing Contractor accounts Designing garages and decks for customers Putting contractor packages together to ensure best possible prices Signed many new customers up for Home Depot credit cards Provided personalized customer service and home improvement techniques.
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