Public Safety Dispatcher Resume Samples

Description :

1. Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
2. Screen incoming calls to determine necessity, priority, and type of response required.
3. Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
4. Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
5. Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
6. Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
7. Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
8. Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Work's in a multi-layered organization, with subordinate groups which differ from each other in terms of subject matter, functions, relationships with other organizations, and administrative requirements.
2. Uses a computer-aided dispatch system, receives, and processes calls for assistance from military, civilians, and the general public.
3. Responsible for processing any requests for public safety services.
4. Establish communications with the requester, using a communication device, operating procedures, and a work station, so that a communication link with the requester is achieved.
5. Provides police, fire, and emergency medical services (EMS) dispatching for the protection of life and property on board the installation and its area of responsibility.
6. Maintains continuous surveillance of protective signaling systems, including alarm systems, cameras at various posts, system software, and physical security of the Dispatch Center.
7. Maintain Information Assurance Awareness & Cyber Awareness conducted through training.
8. Responsible for operating the National Crime Information Centers automated terminal.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for answering incoming calls to the police and fire department by way of internal telephone extensions, normal 7-digit telephone numbers and the 9-1-1 Emergency Phone system.
2. Collect pertinent information from callers and disseminate that information to responding units or agencies.
3. Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response.
4. Operate the radio systems for the police and fire department.
5. Maintain the records of all responses and services provided by the police and fire department.
6. Receive requests for other town services (water, sewer & electrical) after hours, on weekends and holidays and initiate the appropriate notifications.
7. Process all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc.
8. Responsible for greeting and providing services to visitors to the police station's lobby Responsible for filing records and maintaining case records.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Used a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
2. Determined the nature and location of the emergency; determined priorities, and dispatched police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
3. Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
4. Monitored direct emergency alarms, answered non-emergency calls for assistance.
5. Entered, updated and retrieved information from a variety of computer systems.
6. Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
7. Monitored several complex public safety radio frequencies.
8. Operated a variety of communications equipment, including radio consoles, telephones and computer systems.

Experience

7-10 Years

Level

Management

Education

Educational Specialist

Description :

1. Answering incoming calls to the police and fire departments by way of internal telephone extensions, normal 7-digit telephone numbers and the 9-1-1 Emergency Phone system.
2. Collecting pertinent information from callers and disseminate that information to responding units or agencies.
3. Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response.
4. Provide pre-arrival emergency medical instructions where needed.
5. Operate the radio systems for the police and fire departments, mutual aid support channels and town agencies.
6. Monitor and dispatch for all police and fire alarm activations.
7. Maintain the CAD records of all responses and services provided by the police and fire departments.
8. Receive requests for other town services (water, sewer & electrical) after hours, on weekends and holidays and initiate the appropriate notifications.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Question callers to determine their locations, and the nature of their problems to determine type of response needed.
2. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
3. Record details of calls, dispatches, and messages.
4. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
5. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
6. Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
7. Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Use of a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
2. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
3. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
4. Monitor direct emergency alarms, answer non-emergency calls for assistance.
5. Enter, update and retrieve information from a variety of computer systems.
6. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
7. Monitor several complex public safety radio frequencies.
8. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Experience

7-10 Years

Level

Consultant

Education

Medical Assistant

Description :

1. Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
2. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
3. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
4. Monitor direct emergency alarms, answer non-emergency calls for assistance.
5. Enter, update and retrieve information from a variety of computer systems.
6. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
7. Monitor several complex public safety radio frequencies.
8. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Answer emergency and non-emergency calls for assistance and information.
2. To provide dispatch and communication support services for Law Enforcement.
3. Operated a multi-line telephone console system, alerting system, monitor and operated a radio console and computer equipment.
4. Translated information to the appropriate codes.
5. Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system for radio dispatch purposes.
6. Received and responded to a variety of emergency and non-emergency services and complaints.
7. Asked questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch Officers and/or emergency services, or refer callers to other agencies.
8. Entered and modified information into local, state and national computer databases.

Experience

5-7 Years

Level

Executive

Education

Architectural Design

Description :

1. Receive and prioritize calls and complaints from the public concerning crimes, question the caller to determine the nature of the problem.
2. Enter information into CAD System verifying the location and determining the appropriate responder.
3. Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available.
4. Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units.
5. Determine type and nature of personnel and equipment needed.
6. Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
7. Maintain log of all radio transmissions as to time, duration, and message.
8. Relay general information to the public and refer callers to proper offices.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies; question the caller to determine the nature of the problem.
2. Enter information into CAD System verifying the location and determining the appropriate responder.
3. Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available.
4. Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units.
5. Determine type and nature of personnel and equipment needed.
6. Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
7. Maintain log of all radio transmissions as to time, duration, and message.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Answer routine inquiries, determine response requirements and priorities, dispatch police, fire or medical units in accordance with established procedures.
2. Learn material and pass required tests for certification.
3. Maintain access to, and security of, highly sensitive materials.
4. Monitor various radio frequencies to keep apprised of developing situations.
5. Provide emergency medical instructions to callers.
6. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
7. Record details of calls, dispatches, and messages.
8. Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Experience

7-10 Years

Level

Management

Education

BA In English