As a Public Safety Dispatcher, the person is responsible for handling and receiving emergency and non-emergency calls from the general public. The most common roles and responsibilities executed and listed on the Public Safety Dispatcher Resume include – answering or attending incoming calls from the public, evaluating such calls and prioritizing the calls, collaborating with law enforcement authorities, operating telecommunication equipment, collecting information from the caller, and responding to those who need assistance or support.
The main job requirements include – solid understanding of telecommunication equipment, the ability to work under pressure and handle emergency situations, clear speaking and listening skills, decision-making skills, the ability to prioritize calls, and the potential to cope with distressing situations. Formal education is not compulsory; however, possessing training in emergency telecommunications will be useful.
Objective : Seeking an entry-level position with a progressive employer that allows to use interpersonal, organizational, and security officer skills for the mutual benefit of employer, its clients, and myself.
Skills : Word, Excel Fluent In Spanish.
Description :
Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
Screen incoming calls to determine necessity, priority, and type of response required.
Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status.
Experience
2-5 Years
Level
Junior
Education
Diploma
Sr. Public Safety Dispatcher Resume
Objective : 23 years' experience in ministry working with general and/or psychiatric populations; Provides outreach ministry to individuals and families during times of crisis; Counsels, advises and provides support to persons who are homeless, facing various addictions, and dealing with mental illnesses; Provides individuals with resources and agencies to assist them with finding gainful and competitive employment and adequate housing.
Work's in a multi-layered organization, with subordinate groups which differ from each other in terms of subject matter, functions, relationships with other organizations, and administrative requirements.
Uses a computer-aided dispatch system, receives, and processes calls for assistance from military, civilians, and the general public.
Responsible for processing any requests for public safety services.
Establish communications with the requester, using a communication device, operating procedures, and a work station, so that a communication link with the requester is achieved.
Provides police, fire, and emergency medical services (EMS) dispatching for the protection of life and property on board the installation and its area of responsibility.
Maintains continuous surveillance of protective signaling systems, including alarm systems, cameras at various posts, system software, and physical security of the Dispatch Center.
Maintain Information Assurance Awareness & Cyber Awareness conducted through training.
Responsible for operating the National Crime Information Centers automated terminal.
Experience
2-5 Years
Level
Junior
Education
Diploma
Jr. Public Safety Dispatcher Resume
Objective : Dedicated and detail-oriented employee with a diverse range of job experience and training. Takes pride in providing excellent individualized costumer service.
Skills : Management, Carpentry, Customer Service, Mircosoft Word.
Description :
Responsible for answering incoming calls to the police and fire department by way of internal telephone extensions, normal 7-digit telephone numbers and the 9-1-1 Emergency Phone system.
Collect pertinent information from callers and disseminate that information to responding units or agencies.
Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response.
Operate the radio systems for the police and fire department.
Maintain the records of all responses and services provided by the police and fire department.
Receive requests for other town services (water, sewer & electrical) after hours, on weekends and holidays and initiate the appropriate notifications.
Process all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc.
Responsible for greeting and providing services to visitors to the police station's lobby Responsible for filing records and maintaining case records.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Public Safety Dispatcher III Resume
Summary : Seeking a position that will utilize skills and offer the chance for advancement as well as allowing me the opportunity to gain additional skills and experience.
Skills : Experience In Meeting Planning, Telephone, Filling, Organizational Skills, And The Microsoft Office Suite.
Description :
Used a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
Determined the nature and location of the emergency; determined priorities, and dispatched police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
Monitored direct emergency alarms, answered non-emergency calls for assistance.
Entered, updated and retrieved information from a variety of computer systems.
Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Monitored several complex public safety radio frequencies.
Operated a variety of communications equipment, including radio consoles, telephones and computer systems.
Experience
7-10 Years
Level
Management
Education
Educational Specialist
Public Safety Dispatcher II Resume
Summary : Over 23 years experience in ministry working with general and/or psychiatric populations; Provides outreach ministry to individuals and families during times of crisis; Counsels, advises and provides support to persons who are homeless, facing various addictions, and dealing with mental illnesses.
Skills : APCO Certified Training Officer.
Description :
Answering incoming calls to the police and fire departments by way of internal telephone extensions, normal 7-digit telephone numbers and the 9-1-1 Emergency Phone system.
Collecting pertinent information from callers and disseminate that information to responding units or agencies.
Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response.
Provide pre-arrival emergency medical instructions where needed.
Operate the radio systems for the police and fire departments, mutual aid support channels and town agencies.
Monitor and dispatch for all police and fire alarm activations.
Maintain the CAD records of all responses and services provided by the police and fire departments.
Receive requests for other town services (water, sewer & electrical) after hours, on weekends and holidays and initiate the appropriate notifications.
Experience
7-10 Years
Level
Management
Education
Business Administration
Public Safety Dispatcher I Resume
Summary : Seasoned Public Safety Dispatcher with more than fifteen years of experience in a fast-paced Emergency Communications Center. Excellent computer and communication skills. Track record of achieving exceptional results in organizational and prioritization abilities. Handles tasks with accuracy and efficiency.
Skills : Telecommunications, Law Enforcement, Dispatch, Clerical, Computer Skills, Communications.
Description :
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Record details of calls, dispatches, and messages.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Experience
10+ Years
Level
Senior
Education
Diploma
Lead Public Safety Dispatcher Resume
Summary : To broaded knowledge in all fields in hopes of gaining supervisory/managerial experience for use at current and future job sites.
Skills : Microsoft Office, Typing.
Description :
Use of a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
Monitor direct emergency alarms, answer non-emergency calls for assistance.
Enter, update and retrieve information from a variety of computer systems.
Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Monitor several complex public safety radio frequencies.
Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Experience
7-10 Years
Level
Consultant
Education
Medical Assistant
Asst. Public Safety Dispatcher Resume
Headline : Multi-faceted, efficient, and reliable dispatcher with 1-2 years of experience. Proficient in all of the standard office desktop software. Diversified skill set including multi-tasking, accurate record keeping, and professional yet friendly customer service skills.
Skills : Microsoft Office.
Description :
Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
Monitor direct emergency alarms, answer non-emergency calls for assistance.
Enter, update and retrieve information from a variety of computer systems.
Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Monitor several complex public safety radio frequencies.
Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Experience
5-7 Years
Level
Executive
Education
BS
Associate Public Safety Dispatcher Resume
Headline : Dedicated and focused Worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Resourceful and accomplished with extensive office operations and personnel organization expertise.
Skills : Microsoft Works, Microsoft Office, Quick books.
Description :
Answer emergency and non-emergency calls for assistance and information.
To provide dispatch and communication support services for Law Enforcement.
Operated a multi-line telephone console system, alerting system, monitor and operated a radio console and computer equipment.
Translated information to the appropriate codes.
Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system for radio dispatch purposes.
Received and responded to a variety of emergency and non-emergency services and complaints.
Asked questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch Officers and/or emergency services, or refer callers to other agencies.
Entered and modified information into local, state and national computer databases.
Experience
5-7 Years
Level
Executive
Education
Architectural Design
Public Safety Dispatcher/Supervisor Resume
Summary : Working seventy plus hour weeks Focused multi-tasker, balancing responsibilities with excellence at both work and school Well-grounded in technology, grammar, and organizational skills.
Skills : Microsoft Office, Multitasking, Customer Service Skills, Trainer.
Description :
Receive and prioritize calls and complaints from the public concerning crimes, question the caller to determine the nature of the problem.
Enter information into CAD System verifying the location and determining the appropriate responder.
Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available.
Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units.
Determine type and nature of personnel and equipment needed.
Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
Maintain log of all radio transmissions as to time, duration, and message.
Relay general information to the public and refer callers to proper offices.
Experience
10+ Years
Level
Senior
Education
Diploma
Public Safety Dispatcher/Operator Resume
Headline : Provided customer service in various settings Developed an understanding with employers that customers are the core of the business and treated them in that manner Used knowledge of Microsoft Excel, Outlook and Microsoft Word to enhance work and to stay organize.
Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies; question the caller to determine the nature of the problem.
Enter information into CAD System verifying the location and determining the appropriate responder.
Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available.
Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units.
Determine type and nature of personnel and equipment needed.
Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
Maintain log of all radio transmissions as to time, duration, and message.
Experience
5-7 Years
Level
Executive
Education
Diploma
Public Safety Dispatcher Resume
Summary : Committed to a high standard of customer service and problem solving. Self-motivated and able to assess and prioritize among tasks. Good with details and working under stressful circumstances. Able to work successfully alone or in groups to reach goals. Professional in appearance, manner and attitude. Dependable and conscientious. Diplomatic when dealing with conflict.
Skills : Answers emergency calls and non-emergency calls, answers multi-line phone calls, Enters information into the computer cat.
Description :
Answer routine inquiries, determine response requirements and priorities, dispatch police, fire or medical units in accordance with established procedures.
Learn material and pass required tests for certification.
Maintain access to, and security of, highly sensitive materials.
Monitor various radio frequencies to keep apprised of developing situations.
Provide emergency medical instructions to callers.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Record details of calls, dispatches, and messages.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
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