A Senior Representative is hired to drive sales to the company by identifying new sales opportunities while maintaining old customer relationships. While the job duties vary based on the type of company and service provided by the company, the following are certain core tasks seen on the Senior Representative Resume – developing sales pipelines and managing sales quotas; assisting the less experienced representatives; providing support to the team members; preparing and delivering sales presentations; preparing regular sales reports; researching competitor’s products; developing innovative sales reports; resolving customer complaints, and expanding industry knowledge.
To ensure success in this field the following skills are needed – proven sales experience, proficiency in all MS Office applications; strong negotiation and consultative sales skills; strong organizational and problem-solving skills; and exceptional customer service skills. A bachelor’s degree in business management and a CSP certification will be advantageous.
Objective : Dedicated hard working woman who strives for success and excellence. Determined and refuse to give up, take work as seriously as take well beings.
Skills : Management, Organizing.
Description :
Coordinated and assisted employees with annual enrollment.
Attended employee fairs to explain updates and changes to plans.
Entered employee benefit information into (Human Resources Information System ( HRIS) with 100% accuracy.
Addressed/resolved payroll issues, garnishments, leave of absence, wages and taxes.
Provided written responses to clients via email and live chat.
Evaluated the validity of each concern; explain coverage details and contractual requirements.
Trained new employees on technical calls, average handle time (AHT) and emails.
Experience
2-5 Years
Level
Junior
Education
Masters
Jr. Senior Representative Resume
Objective : Senior Representative will be responsible for the coordination of marketing activities and sales efforts to ensure that the company’s product is positioned and marketed appropriately.
Skills : Graphic Design, Photography, Social Media Marketing, Team Building.
Description :
Received inbound & made outbound calls.
Assisted with customer's questions and concerns they might have.
Emailed warehouses around the dealing with customer's orders acquiring ETA's, cancellations and other fees in regards to freight charges.
Dealt with all major shipping companies such as UPS, FedEx and USPS for more shipping/tracking information.
Processed returns and reships as well as call tags for items to be picked up by customers at our warehouses.
Understood company policies & regulations.
Developed professional ways of communication with people inside the company.
Followed up with customers and field representatives in regards to PO #'s, verbal authorizations, and authorized purchasers.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Senior Representative/Analyst Resume
Headline : Looking to become a permanent member with a company that will utilize administrative and specialized customer relations skills while allowing to broaden these skill sets and offering advancement, opportunities, and growth. Attributes Self-Motivated Highly Organized Multi-Task Reliable Professional Responsible( Work well with minimal to no supervision) Acquire and retain knowledge quickly Goal setter who leads successful team efforts.
Skills : MS Office, Management.
Description :
Demonstrates and delivers soft skills via telephone to provide satisfactory customer service resolution.
Assists agents on lease, retail, dealer, and online concerns.
Handles escalated customer issues.
Utilizes a wide variety of tools, networking pools to accomplish daily tasks, and account issues.
Requires to be proactive, self-starter, creative thinker to resolve internal and external customer's needs.
Participates in the Mentoring program as a mentee, and mentor.
Assists quality assurance in call evaluation to promote positive customer experience.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Senior Representative I Resume
Objective : Responsible for the translation of client requirements to internal documentation for new business as well as changes to inforce business.
Skills : Quickbooks, Microsoft Office, Typing.
Description :
Answers phones and respond to customer requests.
Handles difficult problems, complaints, and complicated calls.
Educates and offers new products and services on every call.
Up-sells products and services.
Provides customers with current product and service information.
Inputs work orders into billing system.
Provides proper and appropriate troubleshooting for customers experiencing technical difficulties with our video and internet services.
Schedules and reschedules service and installation appointments.
Attempts to retain customers downgrading/disconnecting with DISH network Cable.
Experience
2-5 Years
Level
Junior
Education
Diploma
Senior Representative II Resume
Headline : Challenging position with opportunity for growth, which will enable to utilize skills and knowledge. General Skills. Ability to work alone or with others at a high degree of efficiency.
Skills : Management, Organizing.
Description :
Created scheduled, Goals, Quality Monitoring Program, assisted in chosing techinology for the call center in order to maintain Queue's.
Created Scorecards as the department was treated more as a Sales Department and not a true Call Center.
Grew the department and manage 14 representatives, one whom is the Senior Representative.
Assisted with roll outs of new products to ensure the Center Representatives had the material and data needed in order to not only answer the phones accurately but emails as well.
Managed 3 different Private Label accounts and 5 different email inboxes.
Provided the representatives with new information, answer any questions or concerns they may have, and to take back with feedback as well on adjustments that need to be made either with other departments that affect Customer Service or the representatives themselves.
Worked as an acting coach handled and resolved escalated calls from customers.
Experience
5-7 Years
Level
Executive
Education
MBA
Senior Representative III Resume
Summary : Devoted Guest Service professional with leadership experience at the Walt Disney World Resort as well as through an educational standpoint. Passionate about leading other team members and employing them to stand out in their roles. Recognized by leaders for a strong management style including timeliness, direct communication, positivity and innovative thinking. Additional skills.
Skills : Business Administration, Excellent Microsoft Excel Abilities: Pivot Tables, Data Analysis.
Description :
Demonstrates experience creating and maintaining records, logs, documents, files, and databases for use in monitoring, tracking, and trending for various programs and projects, and status for management.
Successfully coordinates multiple assignments simultaneously, working well under pressure, and adjusting to changing priorities in order to complete tasks at hand.
Daily experiences in reviewing, updating, preparing reports, documents or correspondence for internal and external customers to provide project updates and status.
Provides customer service to both internal and external customers via phone, emails, and online chat.
Assists with resolutions with customer's needs regarding placing orders, order confirmation, product and promotion questions, shipping status, returns, etc.with the goal of increasing business, customer satisfaction and retention.
Contributes assistance to fellow department employees with resolving customer issues, collaborates with fellow Tilly departments to find resolutions to meet the common goal to help the customer in various situations.
Works closely with management to improve customer service related operations regarding resolutions, efficiency, and training.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Asst. Senior Representative Resume
Objective : To obtain a challenging and progressively Senior Representative position that utilizes expertise and experience in customer service.
Skills : Management, Organizing.
Description :
Consistently lead in primary function of S70 Disputes to resolve status of account and determine if account should to be held or routed back to treatment flow.
Responded to customer's emails via WFM to resolve various concerns that included billing issues, credits and payment arrangements.
Directed scan mail to the proper departments.
Reviewed accounts to determine cash only status/H24/H25.
Assisted with Military Hold S73 que.
Followed up with customer via phone or letter to acquire documentation.
Processed Test Drive S96 credits.
Experience
2-5 Years
Level
Junior
Education
Communications
Associate Senior Representative Resume
Headline : To obtain a position and work hard for potential growth in the company. Bilingual self-starter with service background in retail and charitable community programs. Skilled in developing relationships and providing exceptional individualized service. Meticulous, organized, and excellent at juggling multiple tasks and working under pressure. Versatile individual, transitioning into a health care career from a philanthropist service background.
Assists Coach in providing real time support, coaching and feedback to representatives.
Performs side by side observations.
Offers constructive feedback for missed greetings, branded closings, etc.
Offers genuine and sincere positive feedback.
Assists Coach with reports and duties when necessary including login/logout, follow ups, and adjustments.
Tracks and reports all recurring issues to Coach in order to determine developmental opportunities.
Proficiently handles calls within various skills as determined by business needs within each site.
Effectively handles escalated calls.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Senior Representative/Consultant Resume
Summary : Ensure timely and accurate set up of contract systems, as well as the completion and distribution of internal documentation to downstream partners. The Implementation and Service Coordinator is able to meet necessary deadlines by possessing a clear understanding of internal workflow and infrastructure.
Completes sales of Life Insurance Policies to customers.
Researches market and develop leads through relationship farming.
Colds prospect to generate leads, develop friendship through call follow-up.
Conducts presentation to individuals and groups.
Guides clients in many facets of financial services offerings through Primerica and its Partner Companies products offering.
Assists and educates clients of financial awareness and the need for now-action.
Motivates and assists teammates.
Executes quality customer service through responsiveness, reliability, assurance and professionalism.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's
Senior Representative Resume
Objective : Self motivated individual looking for the right employer in either a warehouse or entry-level office position. Eight years of experience in customer service, both customer facing and over the phone. Over years of experience working in a end consumer stock room/warehouse with maintenance duties.
Skills : Proficient In Microsoft Word, Organizing.
Description :
Checks to ensure that appropriate changes were made to resolve customers' problems.
Compares disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicits sales of new or additional services or products.
Reviews insurance policy terms to determine whether a particular loss is covered by insurance.
Resolves customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Refers unresolved customer grievances to designated departments for further investigation.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Completes contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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