Senior Support Engineer Resume Samples

The role of a Senior Support Engineer is to plan and deliver high-end technical support for the various projects undertaken by the company. The common roles and responsibilities that are outlined on the Senior Support Engineer Resume include – supporting clients with their issues and problems, identifying and resolving technical issues, updating job knowledge, hiring and training support department staff, delegating work among employees, resolving high-priority or escalated issues, and providing technical support to all the departments.

To qualify for this job role, applicants should demonstrate these skills in the resume – strong customer service abilities, computer literacy, communication skills, ability to juggle between various projects and troubleshooting skills. In addition, working knowledge on various computer platforms and the ability to solve issues from remote are considered crucial. While a degree in Computer Science or Engineering is always needed, portraying in the resume additional qualification in the form of technical certification will be well- appreciated by employers.

Senior Support Engineer Resume example

Senior Support Engineer Resume

Headline : Forward-thinking senior IT professional with expertise collaborating with global internal and external clients to drive innovative solutions for seamless operations.

Skills : Vmware, Powershell, Openstack, Automation, Ms. Word, MS Office Typing, Windows.

Description :

    1. Provided active support to all federal and local government sites regarding network intrusion detection systems.
    2. Key activities included onsite system troubleshooting, system and solution designs, lab management, customer relationships and acting as a development consultant/liaison.
    3. Recognized as the sole person authorized to visit the government sites.
    4. Served as a catalyst in generating sales by creating a functional lab allowing potential clients to test products.
    5. Created VMware server farm for use by support engineers to troubleshoot client issues.
    6. Established a centralized customer support portal with ticket tracking systems to monitor all support tickets and sales leads.
    7. Technology monitored all inquiries and client reports related to terms of purchase and assisted employees in the resolution of major issues with contract renewals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma


Senior Support Engineer ll Resume

Headline : A Software Engineer within Middleware Stack, experienced in both complex technical Possess strong leadership and team playing capabilities, with excellent software skills, making a challenging role with increased managerial responsibilities and learning exposure.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Provided superior customer service to clients currently implementing or live on the Suite through real-time responses to inquiries or issues via telephone or electronic means.
    2. Utilized the tools and processes developed by the support and development teams to reduce the time to resolution of all client issues.
    3. This included participation in service request reviews and payroll of assistance to clients as well as fellow engineers.
    4. Assumed the role of point of contact with the Oracle Senior Legislative Analyst on legislative issues that require additional research.
    5. Functioned as the coordinator of the quality initiative including tool kits and problem avoidance analysis.
    6. Maintained a level of excellence in the resolution of issues and high standards to internal operational metrics.
    7. Research work in labs for customers and then providing appropriate workarounds or resolutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
BS


Asst. Senior Support Engineer Resume

Headline : Extensive troubleshooting on Active directory like Active directory permissions, Active Directory Synchronization. Widely worked on Data Validation and Performance Tuning in SharePoint. Worked on PowerShell scripts to automate possibly every manual and recurring actions in SharePoint.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Systems Engineer, in a managerial role, supporting internal systems, client networks, and hosted services for businesses.
    2. Performed physical, virtual, and configuration, troubleshooting,  and Exchange to Office migrations.
    3. Administered Active Directory, Group Policies, Exchange and Office user accounts, network printers and shares.
    4. Configured phones, voicemail, smartphones, and Active Sync.
    5. On-boarded new clients, provisioning remote patch management/monitoring, endpoint threat protection, and remote management via ConnectWise, LabTech, and Continuum RMM.
    6. Administered and maintained internal systems, ConnectWise, LabTech, and Continuum.
    7. Managed client firewalls, SSL certificates, Domain transfers renewals, and DNS modifications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Associate. Senior Support Engineer Resume

Headline : More than of technical and sales experience with software companies in storage management, network management, Seeking to be an active employee who contributes to the company, and to interact, on a professional level with other employees. To give excellent performance

Skills : Windows, Networking, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography.

Description :

    1. Senior Support Engineer Responsible for providing technical support and account management for the Open Text product.
    2. Execute provides an end-to-end document lifecycle management solution information assets, including business workflows and collaborative processes.
    3. Assists the agency with implementations by providing product documentation, and databases, and implementation checklists.
    4. Provide technical support to any issues that occur during the Enterprise implementations.
    5. Serves liaison between agency personnel and OpenText Support Organization for any software problems related to Enterprise software.
    6. Provides recommendations to increase performance and utilization.
    7. Serves as the front-line technical resource for all customer issues including problem resolution and problem escalation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
MS

Senior Support Engineer Resume

Summary : Accomplished, results-oriented, Oracle Technical Product Support Engineer with over 14 years of work experience in technical product support and applications development. Supported Oracle Discoverer and OBIEE products. Custom developed Oracle applications to improve efficiency of operations as per the Organization's needs. Quickly grasps concepts, analyzes and implements ideas into a logical strategies.

Skills : Technical Skills: Telecommunications: TCP/IP, Wireless.

Description :

    1. Provided Technical Support to the Third Party maintenance organization in Canada as well as Decision Data's Field Force in the North East.
    2. Troubleshot and resolved complicated Data Comm problems using specialized test equipment such as Data Scopes and Data Sniffers.
    3. Accompanied sales representatives on their sales calls providing presales technical assistance.
    4. Worked with Corporate Engineers located in Israel to resolve Computer Network Hangs at New York State Dept.
    5. of Taxation Utilizing Network Traces ; Memory Dumps and installing Software Patches.
    6. Corporate Liaison to Fleet Bank providing Technical Advice and Expertise in regards to their Data Network.
    7. Made recommendations for their hardware and software requirements; as well as providing technical expertise in regards to any Data Comm issues.
    8. Installed the first Microsoft Windows LAN at Chrysler in Syracuse, NY which was the first remote node for the Detroit WAN.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science And Management

Senior Support Engineer/Manager Resume

Summary : Customer Support Engineer seeking managerial and technical opportunities in the Telecommunications area, with the latest experience in satisfaction ratings for successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions.

Skills : MS Windows Administration, Ms. Word, Ms. Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography.

Description :

    1. Track and de-escalate technology and workflow problems, and assist other IT groups.
    2. Monitored and supported the desktop, server, and network environments; Troubleshoot network connection problems proxy setting problems.
    3. Provided technical support for remote users Installed MS terminal server, setup and configured remote client.
    4. Configured mainframe terminal Support Mainframe users Installed mainframe client, Designed and configured mainframe printer.
    5. Configured Full backup, differential backup, and incremental backup.
    6. Maintained tape medias and requirements Supported email application.
    7. Research work in labs for customers and then providing appropriate workarounds or resolutions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS

Senior Support Engineer/Supervisor Resume

Headline : Well versed and proficient in all types of preventative maintenance programs, record keeping, and time management. Extensive experience in Communications including and multiple peer networks. Extensive experience working in defense network and satellite communications.

Skills : Microsoft Office, Leadership, Electronics, Maintenance, Telecommunications, Software Installation, Firmware Installation.

Description :

    1. Customer service, briefing, and training military personnel.
    2. Care, maintenance, and installation of Deployable band Earth Terminal to include but not limited to the cleanliness of equipment.
    3. Troubleshooting, isolation, and correction of electronics-related faults, within a window of ten minutes or less.
    4. Responsible for outage reporting and record-keeping while serving a military customer.
    5. Mentor Support Engineers to improve their overall performance.
    6. Work with product development, product management, quality assurance.
    7. Research work in labs for customers and then providing appropriate workarounds or resolutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Senior Support Engineer/Specialist Resume

Headline : Experienced Professional with proven results in various industries and disciplines seeking new challenges in a fulltime project management business analyst position with a progressive company.

Skills : Support Engineer, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography.

Description :

    1. Upgraded response time for technical assistance through the implementation of a customer-focused process by reorganizing the I.T.
    2. Internal reporting processes, issue prioritization guidelines and response action plans.
    3. Reformed the management and disposal process for endoflife I.T.
    4. Equipment through an efficient and ecofriendly process that reduced costs and increased storage space by 50%.
    5. Department's spending power for improved enduser technology purchases by negotiating with new and additional vendors by reducing costs.
    6. support availability by implementing a crosstraining culture to provide continuous support without downtime.
    7. Comprehensive administration of business management practices for the Customer Support Center.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Senior Support Engineer/Representative Resume

Headline : Experience with ITIL processes like Incident Management, Problem Management, Event management, Relating Knowledge articles to the Problems and Events, etc retail domain.

Skills : Ms Word, Ms. Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Supported multiple sites within the Northwest area and managed cycle count of logistics need and services to better support customer needs and expectations.
    2. Provided service involving multiple platforms for the Microsoft network site at the building.
    3. Managed projects at The Boeing Company including major equipment moves and configurations.
    4. Supported the Top Secret secure site at Boeing and Government Sites Analyzed, performed diagnostics.
    5. Executed changeover of equipment, supporting releases to component level.
    6. Research work in labs for customers and then providing appropriate workarounds or resolutions.
    7. Functional domain windows active directory, server and performance.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
MS

Senior Support Engineer/Coordinator Resume

Headline : Education in Aeronautics, Space Engineering, and Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. The senior Level position that encompassed managing and support of a Windows enterprise-level environment in locations.
    2. The infrastructure team consists of members, that support various applications.
    3. Manage TCP/IP, Active Directory, WINS, DNS, DHCP, and Microsoft Operations Manager.
    4. Performed Microsoft Cluster Server installations/Support on a Windows Advanced Server platform.
    5. Provide effective problem solving as part of a Windows Infrastructure team.
    6. Document policies and procedures for corporate  infrastructure.
    7. Heavily involved with Project Management to test new technologies into the Windows Infrastructure.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Senior Support Engineer/Executive Resume

Summary : Dedicated and seasoned Network Engineer adept at providing support to all levels of customers and master new technology. Intuitive at solving network problems and communicating fixes to customers, techs, and peers.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Reviewed and performed changed requests, scheduled and emergency, to ensured timely competition.
    2. Identified flaws in media resources within the Wells traffic that was causing intermittent degraded voice for end-Users.
    3. Personally completed of all Change Requests tickets on an average.
    4. Created procedures dealing with complex network issues, that helped team members to understand and quickly resolve similar incidents.
    5. Research work in labs for customers and then providing appropriate workarounds or resolutions.
    6. Functional domain windows active directory, server, and performance.
    7. Research work in labs for customers and then providing appropriate workarounds or resolutions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Junior
Education
Education
BS

Senior Support Engineer Resume

Headline : Field Service Engineer with experience in Technical Support Engineering in the Healthcare Industry. Areas of expertise include Technical skills and training on all Hospital Sterilizers.

Skills : Siebel, Microsoft Office, Ms. Word, Ms. Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Responsible for all phases of hard disk drive qualification and integration on enterprise desktop applications for customers.
    2. Duties include specialized administration and support functions.
    3. Other duties include Performed data analysis and provided recommendations to achieve customer desired and manufacturing design targets.
    4. Prepared plans and layouts for equipment or system arrangements and space allocation.
    5. Coordinated with vendors, sales reps and machine shops for aid in project completion.
    6. Assisted the technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
    7. Set up and configured hardware and software on company equipment.
    8. Restored data, operating systems, files, documents, and drivers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Diploma