A Senior Technical Advisor is responsible for providing expert-level technical leadership to ensure efficiency, timeliness, quality, and accuracy of activities generated. Essential job duties and responsibilities that are seen on the Senior Technical Advisor Resume include – providing technical leadership and expertise in developing and implementing programs; ensuring the workflow is in line with the established goals; supporting the drafting and editing of reports, and press releases; leading the response to specified goals and deliverables; developing and implementing project technical strategies; and converting technical and complex concepts into plain language.
To ensure success in this field, the following skills are needed – strong knowledge of computer support procedures and techniques; customer service experience, superior leadership qualities; and the ability to work under minimal guidance or supervision. While a degree is not a mandatory requirement, possessing one will enhance job prospects.
Summary : Pursue a career in a managerial position to enhance team building skills and help others with meeting standards and quality of products for delivery to consumers.
Skills : Computer Repair, Lean Manufacturing, Hand Tools, Power/pnumatic Tools.
Description :
Handled customer support in advanced technical concerns and in managerial standings to ensure that customer's needs were addressed and resolved in a .
Continually worked with customer through returning calls and emails to ensure that issues were resolved.
Supported advisors in discovering the path to resolve customer issues.
Communicated effectively with customers to understanding their needs.
Solved technical issues with Mac, Windows, and Smart Phone/Tablet Operating systems.
Planned and implement data governance best practices, identify key functions, and apply sound principles to support CIOs' IT implementation strategies.
Reviewed organizational structure and functional responsibility and then design actionable IT systems realignments from a data perspective, staffing adjustments, and internal and external customers.
Experience
7-10 Years
Level
Management
Education
M.A. In Strategic Studies
Senior Technical Advisor Resume
Summary : Senior Technical Advisor with 15 years experience supporting the IT environment of a major financial services company. Expertise in Windows serversdesktops and network hardware support. On-site lead for implementation and upgrade of hardwaresoftware technologies. Established a reputation for technical knowledge, diligence, and innovation. Advanced to officer position of Vice President Senior Technical Advisor.
Skills : Operational Management, Logistics Management, Process Improvement.
Description :
Provided software to notate in full detail what was said in every call.
Participated in the implementation of IT infrastructure for a new, multi-building campus.
Accelerated the implementation 3 months ahead of schedule to compensate for construction delays and meet an urgent business timeline.
Performed network hardware refresh of switches and routers for a campus and 2 other remote sites.
Successfully coordinated with various network operations teams for the design and implementation.
Managed the event with multiple business units to minimize down-time.
Promptly responded to all off-hours events and worked until a resolution or a workaround was implemented.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Associate Senior Technical Advisor Resume
Headline : A reliable, hard working, determined person, willing to do what it takes to get the job done. Currently seeking a technical support position in a company with growth opportunities. A very quick learner and customer satisfaction is number one priority.
Skills : Customer Service , Linux, Mac OS X, Microsoft Outlook, Microsoft Office.
Description :
Worked as a second tier technical advisor for the AppleCare project.
Responsible for taking inbound calls and making outbound calls to resolve technical issues.
Provided EPC services to BP Amoco in the control room consolidation, DCS upgrade, instrumentation modernization and valve automation efforts of .
Upgraded from relay based shutdown system to TRICON Fault-Tolerant (TMR) systems for SIS.
Upgraded using hot cut over.
Designed and Implemented several data migration projects to new hardware platforms.
Responsible for taking ownership of any and all issues once they arrived at level.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Senior Technical Advisor III Resume
Summary : Seeking a position that will utilize strong Electrical/Mechanical Engineering skills, Technical Skills and Medical Technician qualifications within a company that offers career growth and advancement opportunities.
Skills : Microsoft Office, Windows, Mac OS X, IOS, Data Entry.
Description :
Acted as help desk for first level technicians - while offering to take over their calls.
Partnered with third parties (cellular carriers) to resolve issues.
Followed internal knowledge base articles and thinking outside of the box when required.
Responsible for Worldwide Technical Support of company's 35+ Ethernet I/O and PLC based products.
Interfaced directly with customers to ensure product stability and evaluate product performance.
Resposnnible for Application and Sales of HMI, Control Logic, Software, Industrial PC'S, and Monitors.
Resposnnible for Instrumental in new hardware design, component qualifications, test equipment design, both electrical and mechanical.
Experience
7-10 Years
Level
Management
Education
Education
Senior Technical Advisor II Resume
Summary : Friendly and enthusiastic sales and customer service professional. Successful in customer satisfaction with high return rates. Organized, motivated and hardworking.
Skills : Administrative Duties, Customer Service.
Description :
Returned Material Authorization of assemblies for failure analysis and repair.
Implemented Corrective Actions to reduce RMA's.
Assisted advisors with difficult calls regarding troubleshooting ios devices when are not working properly.
Used Relating to customer's needs and issues that they are having with their iOS product.
Effectively managed a high volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 50 calls per day.
Addressed and resolved customer product complaints empathetically and professionally.
Experience
7-10 Years
Level
Management
Education
Diploma
Senior Technical Advisor I Resume
Summary : A position as a Senior Technical Advisor I utilizing ability to assist customers professionally and provide the highest level of service.
Skills : Marketing, Social Media, Public Relations, Customer Relations, Communications.
Description :
Provided advanced technical support for world wide.
Provided a unique experience for consumers and ensure satisfaction.
Served as floor support to other Apple Advisors and support .
Assisted customers with over the phone troubleshooting and repair on various types of fountain and Freestyle beverage equipment.
Worked full-time in completion of Bachelor degree.
Trained and mentored new employees with Master Builder Software.
Assisted call center clients with software conversion, daily use, and benefits/limits of the software.
Experience
7-10 Years
Level
Management
Education
Graduate Certificate
Senior Technical Advisor/Executive Resume
Objective : Anything logistics and operational based work. Take pride in managing and leading a team, helping them to develop and grow to better their personal skills and capabilities of the team.
Skills : Customer Service, Product Development.
Description :
Traveled to various locations in the States to assist technicians with on-site Freestyle installations and support.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer's technical issues.
Managed customer calls effectively and efficiently in a complex, fastpaced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Provided exceptional customer service to callers in regards to IOS devices including; iPhone, iPad and iPod touch, and accounts including iTunes, and iCloud accounts.
Experience
2-5 Years
Level
Junior
Education
Accounting
Senior Technical Advisor Resume
Headline : To obtain a part-time Senior Technical Advisor position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Apple IOS Certified Senior Technical Advisor.
Description :
Maintained efficient multi-tasking by typing 35 words -per-minute.
Engaged customers based on there understanding of IOS devices and personalized communication based on there knowledge.
Provided technical thought leadership, project management oversight, and hands-on support to a myriad of server-support, application implementation, and process standardization projects.
Managed relationship with outsourced IT business partners (CompuCom) and vendors to ensure contracted personnel are trained adequately and operating in compliance with BMS SOPs and WIs.
Demonstrated technical leadership in designing architectural standards and providing innovative and comprehensive problem solving guidance.
Optimized global server support (United States, Europe, and Asian/Pacific regions) through contribution to a support standardization project that centralized worldwide BMS Wintel support.
Travelled to Europe and Puerto Rico to train local support personnel on technical standards and processes as part of the global centralization and standardization project.
Experience
5-7 Years
Level
Executive
Education
Diploma
Lead Senior Technical Advisor Resume
Objective : Highly qualified Senior Technical Advisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Led a global Wintel Server consolidation project to further centralize support capabilities through the upgrade, migration, and/or retirement of hundreds of servers/environments.
Responsible for Assessment of global server consolidation needs.
Developed project strategy and schedule.
Tracked and Reported consolidation progress against pre-determined metrics and milestones.
Assisted apple customers in technically resolving their difficult issues, all the while helping them cope and be assured was there to get it fixed.
Helped people vent their frustrations and get their $1000+ device working again.
Developed data governance strategy, architecture for replacement of company's healthcare practitioner master database; goal of achieving 360-degree .
Experience
2-5 Years
Level
Junior
Education
B.S. In Business Administration
Senior Technical Advisor Resume
Summary : Recognized for team-building and leadership skills and determination to lead by example to motivate united teams. Proficient in making customers comfortable and satisfied while ensuring optimal services.
Skills : Advisor, Leadesrhip.
Description :
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer's technical issues.Mastery of customer management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, and technical problems for customers by asking clear and specific questions.
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