Service Department Coordinator Resume Samples

A Service Department Coordinator recruits and trains customer service employees, and manages the employee schedule, oversees daily employee interactions with customers, and handles any complaints and questions. Other related account abilities are listed on the Service Department Coordinator Resume as – recruiting and training customer service or human resource employees, managing employee schedules, acting as a liaison between clients and the company, answering client and customer questions, addressing and solving any issues, writing up reports and unresolved issues, presenting reports, devising ways to improve customer service and client relationships, and promoting company products and services.

Required skills and knowledge include the following – excellent interpersonal skills, knowledge of company goals, products, and services, strong organizational skills, strong leadership skills, the ability to conduct independent research, and strong persuasive skills. The education requirement includes a high school diploma or GED.