As a Spa Operations Manager, the individual will oversee all aspects of the operations of spas, beauty, and wellness facilities. The core work activities include managing staff, overseeing facility maintenance, developing budgets, and creating marketing and promotions campaigns. The following duties are outlined on the Spa Operations Manager Resume – ensuring the success of the establishment by hiring and training adequate staff members to deliver the spa’s services; managing operations budget, assisting with promotions and sales, supervising facility maintenance, ensuring customer satisfaction.
The professional skills listed on the resume are – experience in setting up spa salons offering beauty treatments and massages to clients; sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods, solid understanding of hospitality management and methods to ensure customer satisfaction, and proficiency in managing the facility, maintaining supplies and recruiting staff. Some employers prefer to hire those having a bachelor’s degree in business management or hospitality management; while many others ask for a background in massage therapy, or health and wellness.
Objective : To secure a Spa Operations Manager position where all my skills and talents will be utilized to develop and contribute to the successful operation of a business.
Skills : Microsoft applications: Excel, Word, Power Point, Outlook Point of Sale and Payroll applications: Opera, SMS, SpaSoft, Resort Suite, Rio, Kronos, ADP Service applications: MMS, Stratton Warren, HotSOS.
Description :
Reported directly to Spa Director.
Supervised approximately 90 staff members including Estheticians, Cosmetologists, Massage Therapists and Therapist Assistants.
Hired, trained, scheduled and conducted annual reviews of staff.
Ensured the overall smooth operation of the Spa.
Acted as MOD on weekend and evening shifts.
Resolved guest issues in a timely and gracious manner.
Reported and followed up on any maintenance issues throughout the spa facilities.
Experience
2-5 Years
Level
Executive
Education
GED
Spa Operations Manager Resume
Objective : Spa Operations Manager is responsible for the day-to-day operations of the spa, including scheduling, staffing, and maintaining high levels of customer satisfaction. This person is also responsible for marketing the spa and its services.
Skills : Hospitality, Sales, Management Skills.
Description :
Reported directly to Spa Director.
Oversaw day-to-day spa operations in a AAA Four-Diamond, Four-Star Destination Resort.
Coordinated the schedules of 5 spa supervisors and 53 spa associates in a 26,000 square foot, 30 treatment room spa.
Monitored sales and complete spa commissions payroll for a spa that averages $1.9 million in sales per year.
Completed all documentation per Standard and Local Operating Procedures.
Addressed guest concerns, modeling exceptional customer service for associates.
Emphasized guest satisfaction, with a focus on continuous improvement, during all departmental meetings.
Experience
2-5 Years
Level
Junior
Education
Master In Cosmetology
Spa Operations Manager Resume
Headline : Outgoing customer service professional known for outstanding organization and prioritization skills as well as people management know-how that consistently elicits positive interaction with internal and external clientele. Confident interpersonal communicator with skills that lend themselves to building excellent rapport with staff and customers, including the ability to adept and respond calmly and efficiently to rapid changing situations.
Skills : Strong Customer Service , Organized,Team Building.
Description :
Maintained the quality level of service deemed necessary to retain the highest ratings in the hospitality industry.
Participated in development of Spa Marketing ideas that have driven current revenue to $1,755,255 year to date.
Aided in development, implemented and trained on Standard Operating Procedures and Protocols for all levels of service in each department of Spa.
Implemented and oversaw procurement allocation, distribution control of all inventory stock levels to reduce cost spending and implemented inventory check and balance procedures.
Implemented new Spa/Hotel Packages; working closely with Hotel, Food and Beverage Directors to drive and increase RevPar levels and Spa revenue.
Ensured sales forecasts and assigned budget meets or exceeds expectations.
Responsible for overseeing $1,755,000/ year budget, keeping costs and efficiency ratio within expected percentage required each month.
Experience
5-7 Years
Level
Executive
Education
Diploma
Spa Operations Manager Resume
Headline : To place myself in a position that will challenge and utilize my excellent large scale Spa management, marketing and leadership skills as a Spa Director as well as teach and groom future leaders.
Skills : Proficient In Customer Service, Sales, And Developing.
Description :
Assisted Spa Director with the overall day-to-day operations of the spa and front office team.
Managed and oversaw spa front office, attendant team, fitness, tennis, and outdoor pool to ensure quality five-diamond service.
Maintained and forecasted labor in order to ensure and meet the budget.
Coached and council, trained, and assisted with the development of staff along with the hiring of motivated and talented individuals.
Developed spa inventory to meet par levels for spa operations.
Implemented and tracked incentive programs for the front office to motivate staff and generate spa business.
Developed a team of highly qualified well trained and service-oriented staff.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Spa Operations Manager Resume
Summary : As a Spa Operations Manager, responsible for Verifying proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use, Checking in with guests to verify satisfaction.
Skills : Medallia & In Moment Customer Service Survey & Guest Satisfaction Trained.
Description :
Ensured and exceeded spa operations as defined by the Forbes report all while upholding the AAA status.
Reviewed daily P&L reports in addition to providing recommendations for allocation of monthly budget resources.
Implemented new product lines, while maintaining existing and creating new vendor opportunities.
Responsible for active employee recruitment to include job fair management and developing relationships with partner companies.
Created and led several monthly staff meetings to keep employees informed of company policies and changes as well as ways to increase sales and service.
Responsible for gathering, verifying, and completing weekly payroll for over 40+ employees.
Assisted in resolving interdepartmental conflict in addition to leading and tracking career progression for 40+ direct reports.
Experience
7-10 Years
Level
Management
Education
B.A.
Spa Operations Manager Resume
Headline : A responsible manager overseeing corporate business to business objectives and account relationships. Focused on providing practical and economical solutions to organizational problems from a human relations perspective. Career reflects versatility and resourcefulness in making sound, independent decisions.
Skills : Eyelash Extension Tech, Laser Hair Removal, Venus Legacy, Waxing, Facials, Peels And Microderm, Makeup And Temp Hair Removal.
Description :
Responsible for coordinating marketing efforts for two high-end spas, including special events such as press trips and media/celebrity events, seasonal specials, retail events, and Spa Toccare and Immersion Week, which resulted in a 100% increase in spa traffic.
Responsible for the day-to-day operations of these luxury spas, as well as hiring and training, retail sales and merchandising budgets, and P&L analysis.
Responsible for working the front desk, selling retail, and booking appointments through the call center of this large, high-end spa, salon, and barbershop.
Selected for, and successfully completed, the Upward Mobility Program, a management training program for the Borgata property.
Promoted to Spa Representative where I assisted management on several projects resulting in the increased organization, sales, and productivity.
Led the opening team operations of a 7,500 square-foot, 4-diamond resort spa as well as the 3,500 square-foot fitness complex.
Recruited, interviewed, hired, and trained top talent for an opening team of 20+ staff.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Spa Operations Manager Resume
Headline : Seeking a Spa Operations Manager Position where my strong customer service skills and multicultural experience in hospitality and retail management will advance the organizational goals of the company and fulfill customer needs.
Led opening team operations for boutique membership-based day-spa including all initial orders and inventory for spa equipment and supplies.
Recruited, interviewed, hired, and trained top talent in the spa industry to make spa opening strong, competitive, and successful.
Developed merchandising and product inventory systems for the retail segment.
Thoroughly trained sales staff and developed new systems to increase membership sales each month after opening.
Created Solutions in the areas of sales reporting, distribution, and product upgrades that led to streamlined processes.
Managed membership base at 88% retention rate post-contract.
Managed daily operation and scheduling for 25-room spa operation, totaling more than $3.5 million in revenue annually.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Spa Operations Manager Resume
Headline : As a Spa Operations Manager, responsible for working closely with the General Manager of Gaming Operations and the Director of Golf Operations to ensure seamless integration between the resort’s operation and these other revenue-producing divisions.
Skills : Operational Skills, Coordinating Skills.
Description :
Managed all sales activities of the property and meets revenue objectives.
Integrated Resort Operations with Casino Operations to maximize the profitability of room occupancy while ensuring complete guest satisfaction.
Spent time with the customers and staff identifying what is working and what areas need improvement.
Spent considerable time in the operations MBWA (Management By Walking Around).
Provided the Chief Operating Officer with recommendations to increase revenues, decrease expenses, or enhance customer service levels.
Established and implemented standards for resort administration and performance in regards to flawless guest service and maximization of the guest room, food and beverage, spa, retail, and convention center profitability.
Coordinated all Guest Room Sales and Banquet sales activities of the property with the Manager of Hotel Sales.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Spa Operations Manager Resume
Headline : As a Spa Operations Manager, responsible for Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen, Maintaining cleanliness of work areas throughout the day, and also Supporting compliance with brand standards and legal obligations.
Maintained a guest-focused culture among a full team of associates by ensuring one-of-a-kind, world-class experiences that build an exemplary reputation both for the spa and for the staff.
Kept communication open and friendly with other departments within the resort.
Liaised with Spa Retail department on monthly incentives.
Managed all aspects of the spa's operations.
Worked with the team to develop operating procedures to ensure smooth operations.
Developed team policies and procedures.
Led daily meetings with the spa's management staff.
Experience
5-7 Years
Level
Executive
Education
GED
Spa Operations Manager Resume
Headline : Spa Operations Manager is responsible for Communicating service needs to chefs and stewards throughout functions, charging for group functions, preparing and presenting checks to group contacts for payment, and also Verifying banquet rooms, restaurants, and coffee breaks are ready for service.
Skills : Operational Skills, Directing Skills.
Description :
Maintained compliance with regulations.
Maintained regulatory guidelines.
Promoted brand awareness through digital marketing.
Developed marketing strategy for the spa.
Developed marketing materials for customer acquisition and retention
Collaborated with vendors to ensure quality standards are met.
Managed guest service by providing direction on what is expected of them.
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