A Special Service Representative is responsible for ensuring that customer transactions are processed quickly and accurately. Typical work activities are listed on the Special Service Representative Resume as – interacting with customers and associates in the store to ensure that excellent customer service is achieved; maintaining a positive, empathetic, and professional attitude towards customers at all times, responding promptly to customer inquiries, communicating with customers through various channels, acknowledging and solving customer complaints, knowing the products inside and out, processing orders, forms, and applications; keeping records of customer interactions, transactions, and comments; providing feedback on the efficiency of the customer service process; managing a team of junior customer service representatives.
To ensure success in this role, the following skills are needed – the ability to interact with customers, excellent customer service skills, conscientiousness, conservative, logical, efficient, orderly, and organized; the ability to value precision and accuracy, and experience working with customer support. A high school diploma or GED is commonly seen on eligible resumes.
Summary : Special Service Representative is Providing customer service to over 50,000 people per week in over 300 stores across Canada, including all major shopping malls, grocery stores, pharmacies and other specialty stores, Providing support for all products being sold through our store and online, Assisting with merchandising of merchandise in store and online, and also Assisting with inventory levels management, Ensuring product availability as per store policies.
Skills : SAP , AS400 , QUICK BOOKS.
Description :
Sold and collected admission tickets and passes from patrons at entertainment events.
Greeted patrons attending entertainment events.
Examined tickets or passes to verify authenticity, using criteria such as color or date issued.
Guided patrons to exits or provide other instructions or assistance in case of emergency.
Maintained order and ensure adherence to safety rules.
Provided assistance with patrons' special needs, such as helping those with wheelchairs.
Directed patrons to restrooms, concession stands and telephones.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Special Service Representative Resume
Summary : Special Service Representative is responsible for Adapting communicator with the natural sales ability who is accustomed to accepting great challenges and responsibility, Exhibiting the capability to work concurrently on numerous projects while maintaining a steady, concentrated work flow despite tight scheduling and other pressures. MBA Honor Graduate who is moved to excellence in the quality of work and the establishment of high professional standards.
Maintained Worked with Executive accounts to resolved customer service and billing complaints to ensure satisfaction and to build repeat business.
Researched and processed adjustments related to billing issues as needed.
Applied pre-paid vouchers and credit card payments to customer accounts.
Ran DMV validations and researched citations Reconciled customer accounts, validating rentals and promotional credits.
Worked with City & District Managers to resolve rental availability.
Performed marketing research surveys for the company needs.
Coached and developed others on policies and procedures to accommodate company needs.
Experience
10+ Years
Level
Senior
Education
MA
Special Service Representative Resume
Objective : To be considered for an opportunity to serve an organization where my skills and competences may be employed in the process of attaining the mission and vision of the organization. To become a contributing member of a team that appreciates the need to offer exceptional customer service. To grasp with enthusiasm every opportunity made available for learning new things.
Skills : -Inventory Management, Computer , Communication , Self-motivated, Organized, Detail Oriented, Proficient In Microsoft Office Suite, Typing: 55 WPM.
Description :
Helped customer's setup new accounts.
Worked with customers to process transactions in an efficient, accurate manner.
Followed established policies and procedures.
Provided quality customer service in accordance with established policies and procedures.
Responsible for processing business and personal deposits and withdrawals.
Processed mortgage, tax and loan payments, money orders, cashier checks and official checks.
Processed consumer personal loans for debit consolidation, unsecured loans, line of credit, or purchase of personal vehicle.
Experience
2-5 Years
Level
Junior
Education
MS
Special Service Representative Resume
Objective : Special Service Representative with 5 years of experience in Implementing sales training, Developing customer service plans, and also Implementing marketing campaigns, Developing product presentations, Providing technical support to customers in the field; troubleshooting problems.
Skills : Computer Literate, Worked with variety of computer programs, Word, Excel, Power Point, Publishing, Quicken.
Description :
Involved dealing with all aspects of customer service from directing customer to product areas to handling all aspects of special order problems and returns.
Daily worked of special order on hand reports, POS Discrepancies, Balance due collection process and daily markdown reports.
Served 3 years in which I worked closely with our HR manager on Home Depots Employer of Choice Committee in a role that acted as liaison between associates and HR and management to create a better work atmosphere and longevity of new and current associates.
Held the position for 2 years of employee orientation and training of all new associates, making sure all corporate required training was completed.
Implemented a training manual for our store to help ease the transition of new hires into the Home Depot work atmosphere.
Headed the health and wellness committee for 2 years where I implemented a healthy living and menu options for our associates and worked closely with our vending company to get healthier food products in our machines for the associates.
Processed credit card applications.
Experience
2-5 Years
Level
Junior
Education
MS
Special Service Representative Resume
Headline : Dedicated, service-focused Special Service Representative professional seeking to transition into healthcare as a Medical Billing and Coder. Highly motivated to launch nursing career with license; future goals include education teaching Medical Billing and Coding. Reliable attention to detail worker with the ability to quickly learn new concepts and skills. Backed by solid work history, reputation as a learn player, leader, and passion for helping others.
Skills : Painter, Labor, Landscape, Maintenance, Recreation & Park, Assembly Production, Private Duty Care Assistance, And Much More.
Description :
Received exemplary and exceed expectations ratings on all performance reviews.
Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
Demonstrated the ability to interact with hostile Medicare and Medicaid customers.
Transformed difficult customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
Commended for multitasking abilities; frequently assigned large task to maintain accuracy data logs and reports.
Recognised for performance and dedicated service commitment through company supervisor recognition Conducting team meetings, training of new employees, interviewing, and corresponding closely with management.
Provided excellent customer service for special orders products.
Experience
5-7 Years
Level
Executive
Education
Diploma
Special Service Representative Resume
Objective : To secure a challenging Special Service Representative professional position in a progressive value driven company as an Administrative or Customer Service Manager. Broad educational experience background provides me with the skill set to help an already successful company reach even greater heights.
Skills : Team Player, Phlebotomy, Injections, Child And Elder Abuse Knowledge.
Description :
Provided walk in customers with customer service and guidance of merchandise to help solve home improvement questions.
Performed cashier duties and provide back up for product returns for special orders and regular stock merchandise.
Worked with vehicle dealerships to process quotes for loan applications based on applicants qualifications.
Handled 100+ calls daily from customers, internal and external employees.
Insistently pursued reservation bookings and cross-sell appropriate add-ons for optimizing the traveler's vacation experience.
Refused admittance to undesirable persons or persons without tickets or passes.
Settled seating disputes or help solve other customer concerns.
Experience
2-5 Years
Level
Executive
Education
MS
Special Service Representative Resume
Objective : Special Service Representative is Maintaining a variety of software applications in order to provide high quality technical support to customers, Supporting the production of test cases by developing test cases for new products or features; preparing test cases for reporting purposes; analyzing failing test cases; implement tests based on software defect reports from customers/internal users; improving performance of existing software products with respect to defects reported from customers/internal users.
Skills : Planning, Customer Service, Researching.
Description :
Developed and implemented a customer-centric, one-to-one service delivery approach through the use of a variety of tools including: Web sites, email, phone calls, faxes, social media, SMS (text messages), text messaging, email response systems and other tools.
Worked with key stakeholders to identify areas for improvement.
Initiated strategic planning and development initiatives to improve services offered to customers.
Communicated product features on the web site and maintains web site content in accordance with company policies.
Provided technical support via phone or online when necessary.
Worked with all departments throughout the organization to drive personalization of products and services for customers.
Performed research on customers' needs or concerns.
Experience
2-5 Years
Level
Executive
Education
MS
Special Service Representative Resume
Objective : Special Service Representative is responsible for Responding to customer inquiries and requests through email, phone, web chat or other communication channels, Acting as a liaison with other departments within the organization to resolve issues or concerns with customers, and also Supporting the department or division by resolving issues raised by clients or partners.
Skills : Planning, Developing Skills, Coordinating Skills, Web Site Management.
Description :
Provided quality service to customers.
Identified the most appropriate solution for a given issue or need.
Coordinated with other departments in order to add value to customers by developing solutions or recommendations for their needs.
Provided support services such as technical support, training and software upgrades.
Built relationships with consumers through direct contact.
Delivered a range of products and services.
Identified new products for potential launch.
Experience
2-5 Years
Level
Executive
Education
MS
Special Service Representative Resume
Headline : As a Special Service Representative, responsible for Conducting onsite training for existing employees on new systems, policies, procedures, etc, Assisting in developing proposals for new projects from the perspective of the customer, Acting as a resource for internal teams to understand customer needs; consulting with executive team about product.
Skills : Service Assistant, Consulting, Leadership.
Description :
Developed a long term relationship with consumers by understanding their needs and desires.
Offered solutions that will benefit them in their everyday lives; becoming a trusted advisory to customers.
Encouraged them to trust your brand or product again.
Advised and counselled on employee benefits.
Advised and counselled on retirement planning, including 401(k) plans, IRAs, etc.
Counselled on company benefits (e.g., health insurance, life insurance).
Advised and counselled on health plan issues (e.g., employer match rates, etc.).
Experience
5-7 Years
Level
Executive
Education
MS
Special Service Representative Resume
Headline : Special Service Representative is Providing outstanding customer service and quality of field support, Providing exceptional customer service and quality of field support, Ensuring satisfaction of all customers through superior service and superior quality of field support, and also Following company policies in all aspects of client care including: time, materials, billing, etc.
Skills : Time Management, Planning, Training, Solving Management.
Description :
Provided outstanding service to customers by responding to questions and concerns in a timely manner.
Ensured the highest level of professionalism and satisfaction to all customers by consistently exceeding customer expectations and meeting or exceeding goals set by management.
Developed strong relationships with customers through personal interaction when appropriate, personalising service for each individual customer.
Effectively communicated both verbally and in writing to solve problems quickly and efficiently.
Provided excellent customer service at all times, including weekends and holidays.
Assisted with planning training sessions by taking.
Performed functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
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