A Student Account Representative acts as the primary point of contact for the students and conveys the information to/from the management to students. A well-drafted Student Account Representative Resume mentions the following core duties – accepting calls on current, past due, and delinquent student accounts; completing appropriate forms/reports and corresponding with students; performing cashiering and refunding functions, assisting college-wide staff and students with the interpretation of information on student accounts and assisting customers with inquiries on deferred payment arrangements.
While the duties vary based on the size and needs of the management, the needed skills are universally common and are listed on the resume as – basic knowledge of accounting practices; fast calculation skills, the ability to use the relevant software, and experience in handling all types of customers. A degree in accounting or finance is often useful for this role.
Summary : Offering 30 years' experience in program management, specializing in team leadership, resource coordination and customer service. Skilled administrator with a creative eye for program details and a keen focus on streamlining procedures for cost effective operations. Seeking leadership position with an emerging company in need of an innovative professional.
Skills : Financial Analysis Crystal Reports Familiar with SQL Adobe Customer Service Microsoft Office Suite Staff Management Flex Database Expert PeopleSoft Inventory Control Word Press Experience Leadership Experience.
Description :
Assisted students with the financial aid process, eligibility requirements and procedures for continuing with financial assistance.
Advised students regarding their payment options and financial policies.
Ensured all financial aid disbursements are applied to the student's account properly.
Established and maintained tracking procedure for delinquent accounts.
Ensured proper communication with parents, students, and /or other parties concerning student account balances.
Maintained interface with intra-departmental and inter-departmental personnel to provide information to verify /or support accurate record keeping and in compliance with policies and procedures.
Communicated with Financial Aid, Registrar, students and parents regarding deposits and student account payments of tuition.
Experience
10+ Years
Level
Senior
Education
Master's
Student Account Representative Resume
Objective : Student Account Representative professional skilled in managing multiple tasks in a fast paced, team oriented environment. Possess superior analytical and problem solving abilities. Experience in all facets of general ledger accounting. Excellent interpersonal and communications skills and the ability to convey information effectively to individuals at all levels.
Created and maintained Excel spreadsheet to assist accounts payable with monthly bank reconciliations.
Daily posted of cash check and credit card batches.
Retrieved students from class to address account issues and balances.
Interacted effectively with students and act as a liaison between students and other departments.
Processed cash, checked and credit card payments.
Addressed phone inquiries and retrieve phone calls.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science In Accounting
Student Account Representative Resume
Summary : To obtain gainful employment that will allow me to utilize my communication, organization, and Business skills while affording me the opportunity for leadership growth and acquiring new proficiencies.
Skills : Customer Service, Sales, Firefighter, EMT-B, and Hazmat Operations and Awareness Certified.
Description :
Served as an intermediate for students, parents, faculty, and staff for the purposes of reviewing and researching accounts.
Analyzed reviews and assigns delinquent accounts to external collection agencies on a semester basis or as needed in accordance with the university policies and procedures.
Reconciled and analyzed general ledger accounts, prepare journal entries, and process student account adjustments.
Assisted with the development of new accounting procedures to enhance the efficiency and effectiveness of the collections and receivable process.
Assisted with the development and update of manuals for accounting and computer applications.
Assisted with the Cashier functions, Student Registration, invoicing Third Parties, and Student Billings and Collections Communicated with collection agencies, students, parents, auditors, university administrators for the purpose of providing information regarding delinquent accounts and resolving issues relative to the accounts.
Maintained collection accounts data on various Banner forms and post monthly bank wires for collection accounts on the student accounts.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Student Account Representative Resume
Objective : To obtain a Student Account Representative position in a professional establishment that utilizes my strengths provides stability and allows me the opportunity to challenge myself in a new environment.
Skills : Microsoft Office, Accounting.
Description :
Set up and processed automatic and recurring student payments and promissory notes.
Brought delinquent accounts current by negotiating satisfactory payment terms.
Investigated and resolved disputed delinquent accounts.
Prepared financial reports and data to be submitted to the external collection agencies, auditors, and/or university personnel.
Called owners of student loans to resolve delinquent accounts.
Maintained and processed registration cards.
Assisted students in setting up alternative ways to pay tuition balance.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Marketing
Student Account Representative Resume
Objective : To work for a solid organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.
Skills : Well organized, Detail-oriented, Hardworking, Works quickly and efficiently, Honest, Kind.
Description :
Monitored all assigned student accounts in terms of expected payments on past due accounts.
Contacted students with delinquent payments with the prescribed number of contacts via inbound and outbound calls as well as other means in order to achieve predetermined collection goals.
Responded to all customer inquiries (phone, email, chat) in a timely and professional manner.
Took the initiative to resolve any escalations or complaints.
Had a positive and friendly demeanor and demonstrate the ability to remain calm and professional in all situations.
Exhibited strong listening skills and the ability to stay focused on the student experience.
Answered questions in student accounts, financial aid and assisted with system navigation.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Marketing
Student Account Representative Resume
Objective : Insightful, results-driven analytical Student Account Representative professional with notable success directing a broad range of initiatives while participating in the planning, analysis, and implementation of solutions in support of objectives. Outstanding project leader: able to coordinate and direct all phases of project-based efforts.
Skills : Microsoft Office, Research, Customer Service, Computer.
Description :
Ensured accuracy on students' accounts; research and resolve account issues with students and parents.
Prepared and monitored daily student account postings and maintain all student account ledgers.
Analyzed past due student accounts and follow up in person, phone, email, and mail.
Developed financial planning for the academic terms with students and parents.
Interacted with students and parents regarding all business office functions.
Coordinated with all departments to ensure students' status change forms are correct and complete.
Completed refund calculations for students who withdraw.
Experience
2-5 Years
Level
Junior
Education
Master Of Business Administration
Student Account Representative Resume
Summary : A skilled leader and team member able to maintain a positive attitude and productive work environment. Strong interpersonal and administrative skills. Highly organized and able to efficiently prioritize multiple tasks.
Skills : Microsoft Office: Word, Excel, PowerPoint, Outlook, Medical Terminology, Type 60 Wpm, Administration, Insurance Verification, LCD-9 Coding LCD-10, CPT, Customer Service, Problem Solving.
Description :
Advised students and parents regarding their payment plan options.
Provided exceptional customer service to students, parents, and faculty/staff by assisting them with their financial needs and answering questions about the university both in person and by phone.
Reviewed Metro College students' accounts and assign their awards via the PeopleSoft system.
Reviewed, processed, and adjusted Tuition Remission for employees and their dependents.
Monitored and provided answers to students via the Bursar Service Email Account.
Reviewed and provided updates for the Bursar's Office webpage.
Presented a PowerPoint presentation on Financial Literacy to incoming freshmen at orientation.
Experience
10+ Years
Level
Senior
Education
M.A. In Higher Education Administration
Student Account Representative Resume
Objective : To obtain a Student Account Representative position that will enable me to use my work experience, educational background, organizational and analytical skills.
Skills : Organizational Ability, Excellent Customer Service, Communication And Time Management Skills, Planning, Problem Solving.
Description :
Participated in all aspects of student accounts by posting cash, check, or credit card payments.
Assisted with student insurance by running the report of all students who desired the insurance and working closely with the insurance company to make sure students received their cards.
Responsible for all third-party billing such as military payments, vocational rehabilitation, and private agencies.
Posted cash after payment was received.
Responsible for collections for the University.
Ran reports, contacted by phone or mail individuals that were delinquent.
Worked closely with the collection agency assigned to the University.
Experience
2-5 Years
Level
Junior
Education
MBA In Forensic Accounting
Student Account Representative Resume
Objective : As a Student Account Representative, responsible for Communicating effectively with multiple departments to assist new and continuing students with the registration process from beginning to end, Helping all students in applying for federally funded financial aid and private funding including private loans, Ensuring all tuition cost was covered and confirmed prior to final registration.
Skills : Microsoft Office, EPIC Software For Healthcare Field, SOftPath Software For Health Field.
Description :
Assisted director and assistant director with projects to better develop the department.
Interviewed prospective employees for various departments.
Trained new and current team members.
Assisted students in completing all outstanding financial documents and setting up payment plans.
Educated students regarding loans, repayment, and other financial aid options.
Provided guidance in renewing FAFSA applications and other financial aid documents.
Reviewed and submitted team's verification worksheets and student drop slips.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Student Account Representative Resume
Headline : Experience Student Account Representative Professional accustomed with providing oversight of Student Support Services. More than 10 years of combined professional experience within the area of customer service, collections, account management, people management, and higher education services. Adept in providing leadership and oversight to staff teams and academic programs. Experience in prioritizing workflow, and motivating staff to produce with quality and integrity to maximize efficiency within the overall organization.
Skills : Data entry, 40 wpm, Microsoft word ,Make up Artist, interior designer, social and public interaction .
Description :
Acted as a Liaison to students on a daily basis to collect outstanding payments.
Utilized an empathetic approach to establish and build rapport with student population as well as peers and management at all levels within the organization.
Functioned as a Liaison for ensuring students maintained their accounts in a current status through consistent yet courteous contact.
Adhered to state financial policies and complied with the IPP/EPP payment plans in an overall effort to maintain quality.
Ensured adherence to the Internal Audit review of internal cash controls.
Utilized analytical ability to process weekly and monthly financial reports.
Prepared of and filing weekly collection agency reports.
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