A Student Loan Advisor contacts active, graduate, and withdrawn students explain available repayment options, and assists with avoiding default on federal loans. Essential duties and responsibilities are listed on the Student Loan Advisor Resume as – maintaining the highest level of integrity, professionalism, and customer service; contacting graduate and withdrawn students in danger of defaulting and explaining available repayment options to assist with avoiding default; counseling students on the use of the student loan database systems to track loan history, completing in-school deferment requests, interacting with other departments such as the financial aid team, and career development, and providing recommendations to management regarding policy and procedures.
Job competencies include the following – detail-oriented, the ability to interact with students and staff in a fast-paced environment, a friendly, and professional demeanor; the ability to multitask, and customer service experience. A bachelor’s degree or an equivalent combination of education and experience is preferred.
Summary : A highly motivated A/R, A/P, collections and Student Loan Advisor professional with years of experience. Effective problem solver; prioritize and manage heave work flow without direct supervision. Highly creative, recognized as a motivated individual, employee loyalty, leadership skills, reliable and responsible.
Skills : Adobe Creative Suite, Microsoft Office Suite.
Description :
Consolidations Educated customers on options to become more financially responsible.
Explained benefits of consolidation and incentives.
Provided quotes for payment amounts and interest rates.
Processed consolidation applications.
Prequalified customers for deferments.
Processed forbearances.
Explained and quoted different repayment plans.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Student Loan Advisor Resume
Summary : Student Loan Advisor is responsible for Expanding my horizon and building a career within a successful, fast-paced, established company, Using all the collective attributes and experience I have acquired over the years to build and protect company assets, as well as maintain satisfactory accounts.
Skills : Customer Service , Computer Skills, Social Media.
Description :
Advised current and former students and loan holders by providing information about student loans.
Coached on default prevention.
Ensured adherence to Federal Fair Credit Billing Act.
Helped students gain a better understanding of the loan process to help them succeed with pursuing their education.
Helped students understand their options and stay out of serious trouble.
Advisor are responsible for maintaining current and accurate knowledge of laws and regulations affecting the repayment of student loans including the consequences of default.
Conducted internet / social media searches to locate new contact information for student loan borrowers.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Student Loan Advisor Resume
Objective : Hardworking dependable Student Loan Advisor Professional seeking a long-term acting role. Highly-energetic and collaborative team player who takes pride in outstanding Customer service. Core Strengths Adaptive team player Strong organizational skills Sharp problem solver Courteous demeanor Active listening skills High customer service standards.
Skills : Photoshop Cs6, Sketch Up, Pro Tools And Fruityloops 9, Skateboarding.
Description :
Responded to customer inquiries by telephone correspondence.
Researched and analyzed customer problems.
Maintained records of problems and inquiries handled.
Counseled students on the best means of financing their education.
Sold the features and benefits of the product.
Compared/contrasted with other lenders.
Completed credit applications.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Student Loan Advisor Resume
Objective : A self-motivated and organized professional with many years of experience providing customer service excellence across all media and communication platforms.
Skills : Microsoft Word, Office, Excel, PowerPoint, Typing 65 WPM.
Description :
Worked as a Student Loan Advisor.
Multitasking across many systems to provide sound advice to student loan borrowers, seeking information pertaining to their federal student loans.
Received and responded to daily e-mail and live chats across multiple Nelnet intranet and government website systems.
Used a priority of solutions, I attentively read and adhered to the details of the borrower's request for accurate account information.
Provided the best customer service via live chat and email correspondence in any industry.
Able to explain in detail all factors of loan repayment including interest rates, repayment plans, and deferment options.
Processed loan payment transactions through company intranet and government internet websites.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Student Loan Advisor Resume
Summary : More than 10 years' combined experience in customer service and helping vocation. Ability to type 40 words per minute. Team player Flexibility Active-Listener Highly Motivated Critical Thinker Prioritization Skills Possess solid computer skills; with the ability to work with several operating systems. Diffuse difficult work situations with tact and ease. Self-Starter Excellent comprehension and retention.
Skills : Microsoft Access, C-Import, Reporting Analytics, Pivot Tables.
Description :
Responsible for my own zone of 11 schools to ensure the contact was made with delinquent federal loan borrowers.
Provided a range of services to assist customers in obtaining their federal financial aid.
Assisted in the completion of the Free Application for Federal Student Aid (FAFSA).
Assisted in determining eligibility for other forms of financial aid such as grants and scholarships.
Assisted in determining eligibility for private loans.
Assisted in making payments on time, avoiding delinquencies and defaults.
Assisted in ensuring that all federal regulations are followed.
Experience
7-10 Years
Level
Management
Education
Associates Of Arts In Psychology
Student Loan Advisor Resume
Headline : To secure a Student Loan Advisor position in which I can apply my computer knowledge, proficient customer service, and communications capabilities to further the company's growth.
Skills : Microsoft Word, Excel, Typing, Multi-line Telephone, Copier, Adding Machine, Xactimate Program.
Description :
Customer Service Rep Provided excellent customer service with a focus on quality and efficiency.
Strived for constant improvement.
Processed paperwork and borrower correspondence.
Answered questions about student loans and helped students and their families through the process of loan repayment.
Handled very personal information at a state and federal level.
Worked with NSC and NSLDS.
Worked with accounts on loan and borrowing levels, dealing with deferments and forbearances, repayment schedules, and account issues.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Student Loan Advisor Resume
Summary : Seeking a Student Loan Advisor position to best utilize education and work experience involving graphic design, printing, photo editing, office work, or Microsoft Office products. Utilize great customer service skills.
Skills : Microsoft Office, MUltitaking, Accounting Skills.
Description :
Committed to Performance-Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
Contributed to Continuous Process Improvement (CPI) Establish a line of communication with borrowers to form payment arrangements to rectify outstanding delinquencies on accounts.
Determined the most appropriate plan of action to resolve past due accounts.
Provided pertinent account information and history information in order to educate borrowers on repayment, assistance options, and the consequences of default.
Updated demographic, and other additional information on borrower accounts via the servicing system.
Performed additional collection activities related to collections documents and reports.
Conducted training sessions for new employees.
Experience
7-10 Years
Level
Management
Education
B.S. In Accounting
Student Loan Advisor Resume
Objective : Top-producer with a distinguished track record in sales, customer service, and client/relationship management Sales/Business Development Lead Generation/Conversion Prospecting Client Base Development Closing Effective Negotiation Leveraged entrepreneurial acumen to drive a consistent increase in sales revenues/bottom-line profits and in improving client satisfaction, appreciation, and retention.
Skills : Lab/Clinical/Administrative: Activities of Daily Living.
Description :
Received and made outgoing phone calls regarding students' delinquent federal loan accounts.
Researched accounts and provide information to our callers on loan topics ranging from simple to extremely complex situations.
Made consistent attempts to obtain adequate payment arraignments from students by gaining trust and commitment through persuasive reasoning.
Provided students with all options available to them for assistance such as; lowering payments or postponing payment with deferment or forbearance plans.
Problem-solved accounts while maintaining a professional disposition regardless of the nature of the call.
Assisted in lowering the schools' cohort default rate by following all of the above guidelines.
Ensured compliance with company policies and procedures.
Experience
2-5 Years
Level
Executive
Education
Associates Of Arts In Psychology
Student Loan Advisor Resume
Objective : Results-oriented, dependable Student Loan Advisor professional experienced in customer service and sales. Exceeds in fast-paced environments as well as supervising and motivating staff to increase productivity and company profitability. Working well independently and as part of a team. Driven to exceed sales goals and build long-term relationships with customers. Delivering positive experiences through high-quality customer care.
Skills : Microsoft Office, Outlook, Adobe Pro, Student Information Systems.
Description :
Continuously reviewed federal regulations concerning student loans.
Trained and mentored others.
Utilized Banner Education System and National Student Loan Data System.
Exceeded quarterly sales goals by 60% Executed the loan origination process.
Maintained a high-level proficiency of written and spoken communication skills necessary to conduct E-business across all platforms in an ever-changing workplace.
Required government clearance.
Kept up to date on current legislation impacting the student loan industry.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Student Loan Advisor Resume
Objective : Motivated self-starter with more than 20 years experience in the mortgage and financial services industries. Results-oriented professional with a highly developed sense of integrity with strong work and personal ethics, consistently valued by company leadership as an ideal and productive employee.
Skills : Russian Language, Chechen Language, Ukrainian Language, Georgian Language, Arabic Language, Attic Greek Language, Koine Greek Language, And Latin Language.
Description :
Responded to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquiries as needed.
Delivered a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems.
Committed to Performance-Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy, which contributed to Continuous Process Improvement.
Continually ensured the integrity of data and information, and updated information on accounts in the Loan Servicing and/or Originations systems.
Performed other tasks related to resolving customer needs, by displaying ownership on escalated calls.
Continually contacted customers on accounts, including outbound customer contacted when appropriate, and negotiated transactions in accordance with established laws, regulations, and policies.
Served as a resource person within a team as needed, including assisting new associates with training needs.
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