Support Team Lead Resume Samples

A Support Team Lead is responsible for providing assistance and guidance to the engineering team. Common duties listed on the Support Team Lead Resume are – identifying training needs, overseeing daily operations, assessing personnel performance, implementing company procedures, and preparing reports. Other core duties include the following – managing technical support representatives, achieving target goals adhering to established policies, monitoring calls for quality purposes, and coaching employees on ways to improve the quality of calls, solving all escalated issues, solving complex issues, and ensuring efficient system availability.

Summary of skills that highlight a resume includes the following – strong understanding of performance and quality assurance management, the ability to convince other executives and team members, the ability to encourage and motivate and provide recognition, and the ability to convert technical knowledge into easily understood terms. The ideal candidate should showcase on their resume a college degree in a technical or engineering field.

Support Team Lead Resume example

Support Team Lead Resume

Headline : 6+ years of experience in leading and managing teams in both Agile, KANBAN & Waterfall SDLC methodologies. 12 years of experience in client facing role and leading teams in a functional and business process changing environments. Worked as integral part of PMO office with CUMMINS (Manufacturing giant from Midwest) and at STATE of INDIANA as one of the Project Manager's(PM), to plan and manage integrated projects, manage cross-functional teams and implement custom software solutions.

Skills : Customer Service, Merchandising.

Description :

    1. Promoted to Support Team Lead position after the holiday season.
    2. Led the fulfillment team in the absence of Merchandise Manager.
    3. Ensured that department goals of customer service, productivity, efficiency, and quality are being met and properly balanced.
    4. Educated, motivated and developed team to ensure effective performance through consistent on the job training.
    5. Ensured all polices, procedures and standards are understood and followed by the team.
    6. Assisted with and supervise workload throughout the store in conjunction with the Merchandise Manager.
    7. Directly interacted/assisted the customers in all aspects of service fulfilment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Masters Of Business Administration


Support Team Lead Resume

Objective : Highly technical, quality-driven, and team-oriented professional with over ten years, successful, local and remote IT experience. Skilled in hardware and software set up, implementation, configuration, troubleshooting, repair, and testing. Excellent communication established with diverse internal staff and external customers/end-users.

Skills : MS office, Team Work.

Description :

    1. Actively participated in all Cross module trainings which needs to support this project.
    2. Proactively participated in triaging the incidents based on the priority and provided the resolution to avoid impact on the Business.
    3. Issued the high level incident triage updates to Business and technology teams.
    4. Proactively involved most of the client calls to explain the valid business scenarios to avoid the unnecessary incidents raised clients.
    5. Coordinated with different teams for Root cause analysis and Permanent fix of the issue.
    6. Analyzed the code and proposed the enhancements based on the user requirements.
    7. Prepared design documents for architectural approvals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Support Team Lead Resume

Headline : 6+ years of experience in leading and managing teams in both Agile, KANBAN & Waterfall SDLC methodologies. 12 years of experience in client facing role and leading teams in a functional and business process changing environments. Worked as integral part of PMO office with CUMMINS (Manufacturing giant from Midwest) and at STATE of INDIANAas one of the Project Manager's(PM), to plan and manage integrated projects, manage cross-functional teams and implement custom software solutions.

Skills : Customer Service, Microsoft Office, Social Media, Event Planning, Strategic Planning, Power Point, Sales, Microsoft Word, Public Relations, Marketing, Leadership, Research, Team Building.

Description :

    1. Developed ideas and plan merchandise and commercial displays.
    2. Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
    3. Obtained plans from display designers or display managers and discuss their implementation with clients or supervisors.
    4. Consulted with advertising or sales staff to determine type of merchandise to be featured.
    5. Arranged properties, furniture, merchandise, backdrops, or other accessories as required.
    6. Collaborated with others to obtain products and/or other display items.
    7. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Support Team Lead Resume

Headline : A detail-oriented individual who quickly gains the trust of stakeholders, and excels in all facets of my responsibilities. Strengths in coordination, scheduling and excellent communication skills. Able to take charge and work under pressure, while being able to delegate tasks as needed. An extremely quick learner whom can work well as a team player or independently.

Skills : Microsoft Office, Training Skills.

Description :

    1. Launched by the bank and they want to be geared up to handle all sorts of Customer and prospective Customer Requests, Complaints and Queries directed at the bank soon after the launch.
    2. Performed single point of contact for Siebel support and enhancement role at client side.
    3. Responsible for coordinating with client and managing activities with team for business discussions.
    4. Received, opened, unpacked and issued sales floor merchandise.
    5. Closed out the system at the end of the day as well as open up.
    6. Provided the solution design to the team to code and deploy by PCR process.
    7. Involved in Change Management and problem management process.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS

Support Team Lead Resume

Headline : Responsible for Tracking record of related administrative work including planning travel, logistics, office management, and also Tracking record of human resources related items such as filtering through applications, identifying potential candidates and supporting the hiring process.

Skills : Microsoft Excel Proficiency, 10-Key, Microsoft Office, Financial Analysis, Mathematics, Accounting.

Description :

    1. Ensured Data Foundry success through team leadership, continuing education and world class customer service.
    2. Built and coach team of 15 NOC Technicians providing support to data center customers.
    3. Improved team dynamic, and earn trust, by bringing all levels of staff into the leadership of the team.
    4. Taught classes for CCNA preparation, network troubleshooting and other data center services.
    5. Developed NOC team through regular 1 on 1 meetings and strengths building.
    6. Led project to create a comprehensive training program for new employees where none existed.
    7. Served as final point of escalation for customer issues including 24x7 afterhours on call support.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science

Support Team Lead Resume

Summary : 11 Years of experience in Enterprise Application Integration and migration using TIBCO BusinessWorks, TIBCO BusinessEvents, TIBCO Adapters, EMS, RV involving integration of SAP, Oracle Applications, Oracle RDBMS and various other business critical systems. Experience in design and develop on solution frameworks on TIBCO BusinessEvents platform to perform functions like filtering, duplicate elimination, enrichment, classification, writer etc.

Skills : Customer Service, Managerial.

Description :

    1. Led project to move company documentation from antiquated system to Confluence within 3 months.
    2. Maintained a sense of urgency to drive team productivity.
    3. Oversaw processing of damages, transfers, return to vendor and stockroom maintenance.
    4. Reviewed the flow of merchandise on daily basis and assist the team in markdown and inventory process.
    5. In charged of all Priority cases Troubleshoot software malfunctions Assist/Train co-workers in product knowledge Prioritize/assign all incoming requests for product support.
    6. Maintained quality customer service Train product end users on proper work flow/utilization of product Knowledgeable in Microsoft Office Knowledgeable in Dragon dictation software.
    7. Consulted customers on Meaningful Use compliance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

Support Team Lead Resume

Summary : Combined educational background is in elementary education, social service and, retail industry as well as my work experiences in Youth Development. I have demonstrated a positive character and leadership skills with customers, peers, management and business leaders within community throughout my years of service.

Skills : MS Office, Training Skills.

Description :

    1. Core membered of the Service Center for both the North and South American regions.
    2. Included assisting Executive of the Latin American region as well as providing office oversight and support.
    3. Assigned and managed the customer care queue ensuring that service level requirements are being met.
    4. Handled and solved Tier 1 technical support Analyze requests and complaints, applying solutions which may be standard or customized.
    5. Trained newly hired employees in our technology and services.
    6. Processed of activation, deactivation, suspension and unsuspension requests from customers on the whole range of products and services.
    7. Managed escalated requests, ensuring timely handling and keeping all parties informed on status.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Professional

Support Team Lead Resume

Headline : Over ten years experience managing across multiple avenues within a dynamic retail environment has conditioned aptitude for maximizing client satisfaction while utilizing available resources and skills.

Skills : Expanded duty function,Charting,One hour teeth Whitening,Infection Control,Taking Intra and Extra Oral X-Rays,Filing Patient Charts,Temporary Crowns, and Data Entry;Microsoft Word/Excel.

Description :

    1. Participated in managing the opening of a new store location's initial rack set, fixture placement, receiving, merchandising, and graphics set.
    2. Assisted in recruiting and hiring new store sales floor and operational staff.
    3. Led the training sessions for all areas of store operations from customer service to merchandising and product knowledge.
    4. Received initial product and merchandise for entire sales floor.
    5. Ensured all aisles, bays, endcaps, sidecaps, and promotional areas are set, stocked andmmerchandised to POG.
    6. Carried operational support lead, acted as supplement to senior store management.
    7. Responsible for all store operations, security, sales, margin, customer service, front and back end operations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Linguistics

Support Team Lead Resume

Headline : Master of Arts degree in Support Team Lead with a concentration in Accounting and Bachelors of Arts degree in Business Administration from an accredited university.

Skills : Excellent Customer Service, Excellent Customer Service, Excel, Data Entry, Analysis, Power Point, Word, Outlook, Team Leadership, Office Management, Administration.

Description :

    1. Created meaningful statistical analysis to forecast customer retention; while also establishing employment procedures to ensure Target Mobile compliance.
    2. Extracted data from Natural Insight to gather, collect, and identify trends directly related to employee initiatives to determine root cause of District Manager and employee issues.
    3. Analyzed forecast vs. actuals report on a monthly basis to brief management of complications in scheduling.
    4. Improved District Manager and employee performance by identifying and clarifying problems.
    5. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests.
    6. Utilized v-look-ups and h-look-up to identify relationship between variable Outliers and Increased accuracy in preparing payroll by completing and approving Outliers and time card audits.
    7. Supported HR/Payroll by way of managing client expectations by analyzing time and cost issues; through collecting, analyzing, and summarizing data.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS

Support Team Lead Resume

Summary : Skilled professional with 10 years of credit, collections, and customer service experience Recognize the importance of maintaining strong negotiation skills and effective communication skills Consistently customer focused Proficient in computer applications such as Word, Excel, Lotus Notes, SAP, Champ, and GTCF4 Extremely self-confident and results-oriented Aware of the important roles of responsibility, authority, and accountability Work diligently while devoting appropriate attention to all responsibilities.

Skills : PHP, SQL, HTML/CSS, Javascript, JQuery, Sass, Ajax, Kanban, Agile, Scrum.

Description :

    1. Supported Process development.
    2. Handled daily, weekly, and monthly sales and operations reports.
    3. Performed inventory, receiving, and merchandising functions to ensure day to day operations are aligned to achieve sales goals and meet LP operational audit standards.
    4. Served as liaison with people and organizations outside the Customer Care department, such as Sales, Management, Satellite Operator Providers, Technical Direction, Product Management, Finance and Resellers.
    5. Trained current clients in software usage to improve work flow.
    6. Managed a team of 2-4 Support Representatives providing over the phone and remote support for 1500-5000 users.
    7. Helped Hire and Train all additional team members while building the team from the ground up.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science