Description :

1. Managed a team of 6 Quality Assurance Associates who conduct quality monitoring of calls and cases worked, managed the performance of the team.
2. Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.
3. Interviewed and selected potential new team members from the list of candidates recommended by the recruitment team.
4. Reported to Assistant Vice President of operations with regards to the status of the migration of the recurring transactions and payday loans for visa debit and credit chargebacks disputes.
5. Coordinated with the business area and sister site by conducting daily meetings and weekly calibration sessions.
6. Liaised with the quality assurance associates to monitor the performance of the organization, come up with action plans to ensure that plans agreed upon by the site and business area are met on a monthly basis.
7. Provided monthly, quarterly and annual reports to the management regarding the site's performance.

Experience

5-7 Years

Level

Executive

Education

B.S. in BA

Description :

1. Logged hardware/software bugs based on the QFA report and verified the same.
2. Supported release day testing and was involved in sending status reports to the client for release day activities review of the test cases written for functional modules.
3. Provided the status and represented the team for their issues/concerns in weekly status calls.
4. Tracked the status for the team and reported the same to the onsite coordinator.
5. Developed and scheduled workflows using workflow designer, in workflow manager and monitored the results in workflow monitor.
6. Managed departmental budget of $500K, achieving a 15% cost savings through strategic vendor negotiations.
7. Developed and executed a training program that enhanced team skills, resulting in a 25% reduction in errors.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Defined ETL standards, processes, best practices, and project governance, studied the schema used, and the structures of source and target tables.
2. Responsible for the whole idea archive flow worked and coordinated with Data Architects, Business Analysts & Users to understand business and functional needs and implement the same into an ETL design document.
3. Worked with Informatica Power Center 9.5.1 to load into Oracle 11G warehouse, reading flat files, SQL server.
4. Created accounts for users and provided appropriate roles for them in the ILM tool.
5. Created entities and loaded the appropriate tables and views, and mined them through EDM (Enterprise Data Manager).
6. Created new retirement projects and archived the applications successfully by using the ILM tool.
7. Coordinated regional workshops, enhancing instructor skills and achieving a 40% increase in training effectiveness.

Experience

5-7 Years

Level

Executive

Education

B.S. in Bus. Admin.

Description :

1. Managed teams, where we focus on the best practices to deliver the products as per the Service Level Agreement (SLA).
2. Responsible for creating a proper delivery channel between the offshore and onsite team.
3. Supported the implementation of the strategic agenda for data within the areas of responsibility.
4. Ensured that the documents provided by the relationship managers satisfy the requirements for due diligence (KYC).
5. Evaluated the quality of the team by analyzing the error trend and updating the senior management with ideas to eliminate the error which proved to be successful.
6. Identified the key issues within the process which poses regulatory risks and instrumental in successfully implementing the changes which in turn benefited the organization as a whole.
7. Acted as a liaison point providing advice on all static data/data quality issues including correct aggregation process.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Supervising 25-30 identity theft operations staff to perform effectively to achieve our business goals.
2. Assisting Supervisors to coordinate work activities to ensure production, quality assurance and turn-around time standards are being met.
3. Working with Supervisors, Managers, and Vice-President to ensure that service level agreements are met always.
4. Providing suggestions for process improvements either from self or on behalf of others.
5. Working with the management team to implement new work procedures or policies.
6. Assisting Supervisors with studies and standardized procedures to improve efficiency, and acting as liaison with our business excellence teams.
7. Handling escalated client concerns and complaints and responding per the client contract and department procedures.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Responsible for delivering the complete project plan with total supporting data, which includes the status reports, issues log, detailed testing reports, and fine-tuning recommendation reports to both executive and senior management.
2. Managed a team of 16 Automation Engineers.
3. Involved in creating the automation framework using QTP and web driver (Java, TestNG, Jenkins).
4. Integrating Jenkins with Quick Test Pro and web driver for actively testing new builds with no manual efforts.
5. Creating scripts in-service test to test SOAP and rest protocols along with eating scripts in load runner to test SOAP/Rest/HTTP protocols.
6. Assigning and reporting defects for retesting using issue tracker and mks integrity.
7. Creating and maintaining the traceability matrix for the entire project using the Application Management Lifecycle (ALM).

Experience

7-10 Years

Level

Senior

Education

BSc Management

Description :

1. Interacting with the business team and gathering client requirements and refining those requirements for this new development.
2. Organizing the daily and weekly status meetings with the customer and providing day-to-day updates.
3. Analyzing requirements and providing estimation for the business requirements.
4. Involved in preparing the requirement understanding document and technical design documents.
5. Worked in HTML, JavaScript, and AngularJS intensively to create interactive web pages.
6. Created custom components using jQuery and JavaScript, which can be used by all the maintenance applications extensively involved in the development of front-end, business, and persistence tier using JSP, Spring MVC.
7. Involved in design review and code review for the application development.

Experience

7-10 Years

Level

Senior

Education

B.S. IT

Description :

1. Responsible to implement changes and enhancements requested by the client in a manner where Cerner configuration, version up-gradation, and requirement gathering and analysis can be effectively transcribed into functionality for hospitals in the U.S.
2. Providing clinical expertise to technical resources to resolve issues and improvise clinical workflows.
3. Analyzing and documenting a suitable approach towards a functional defect resolution.
4. Testing, the configuration of surgical orders, testing documentation, picklist, etc.
5. Responsible for the configuration and testing of emergency process workflow and functionalities.
6. Testing verifying orders, resulting in different radiology orders.
7. Analyzing and working effectively on proper defect resolution and workaround.

Experience

7-10 Years

Level

Senior

Education

M.S. PM

Description :

1. Responsibilities included, but were not limited to: counting tills in both shifts to account for any variances, cashier management (including making the schedule and managing breaks/lunches during business hours), and delegating employees where help is needed on the sales floor.
2. Providing employee feedback and delivering during evaluations, coaching employees, creating action plans for improvement, and pulling daily progress reports for speed of service, productivity, and sales volume.
3. Also working closely with member services to address any escalated customer service issues that may come up throughout the day, such as unhappy customers, returns, etc.
4. Managing team members, making schedules, time management, delivering employee coaching, and evaluations.
5. Responsible for daily/weekly/monthly reports which help us to keep reduce, shrink, and throw-aways in line with company standards.
6. Working in footwear, assisting guests with their questions and concerns.
7. Registering trained and assisting in checking out guests when needed.

Experience

10+ Years

Level

Consultant

Education

BBA

Description :

1. Successfully managed production activities so all orders were shipped on time.
2. Managed an average of (8-10) employees on a daily basis to meet production standards.
3. Recommended and executed quality improvements for production and product quality.
4. Assigned appropriate manufacturing supervisor, assembler and operator duties.
5. Drove daily production activities with effective communication and leadership.
6. Completed and maintained accurate and organized records, documents and reports.
7. Implemented performance, quality, and efficiency measures to achieve aggressive production goals.

Experience

5-7 Years

Level

Executive

Education

B.S. in Business Mgmt.