A Technical Services Supervisor supervises and collaborates with employees and clients and implements security goals. While actual duties vary based on the needs and scope of the organization, the following are certain core duties seen on the Technical Services Supervisor Resume – taking charge of IT staff, such as support specialists, analysts, and programmers; scheduling security maintenance, setting and implementing company and customer goals; developing improved performance strategies and assigning work to staff members; and hiring new staff members.
To work at this capacity, the following skills are needed – strong communication skills, knowledge of business and process analysis, time-management skills, proficiency in using advanced systems and network; and proficiency with all hardware and software concepts. The minimum educational requirement for this role includes a degree in computer science or a related field. Most companies prefer those with a Master’s degree with a focus on technology and computers.
Summary : To obtain a quality control management, technical sales or senior quality control position in the mining or construction testing industry at a growing, people-oriented corporation where can use strong skills gained through experience in the aggregates mining industry; all the while contributing to the corporation's success and engaging in new challenges and learning experiences.
Skills : Quality control , Technical.
Responsible for coordinating nationwide deployment, installation, integration and testing of automated tray handling system for United States Postal Service.
Developed installation procedures.
Developed training materials for installation technicians.
Responsible for the interviewing and hiring of all installation technicians on the program.
Managed team of 60 technicians deployed nationwide during deployment.
Responsible for the development of the deployment schedule, travel arrangement and shipping of equipment for the program.
Reported to Siemens and USPS program management on deployment status, installation issues and performance issues.
Bachelor Of Science
Sr. Technical Services Supervisor Resume
Headline : Seeking a position that will benefit from accounting/sales experience, positive interaction skills and industry contacts where experience can improve the company's profitability.
Skills : Information Security, Information Risk Management.
Supervised staff and managed Technical Services/Infrastructure function including Ethernet LAN in a campus setting, WAN, Telecommunications systems, AS400 Operations and Systems Administration.
Installed the company's first Local Area Network using Novell Netware, Ethernet and Token Ring.
Managed network growth from 10 to several hundred networked devices.
Upgraded from IPX/SPX Novell to TCP/IP Windows network, from Microsoft Mail to Microsoft Exchange/Outlook e-mail systems, from bridged to switched networking and Ethernet to Fast Ethernet.
Co-authored, implemented and validated Disaster Recovery Plan for AS/400 and networked systems based on tape backup/restore procedures and applying journaled changes.
Performed a software inventory and usage audit to ensure software license compliance.
Standardized on server and desktop computing hardware and on Microsoft Office application suite.
B.S. In Industrial Relations
Jr. Technical Services Supervisor Resume
Summary : Dedicated professional with proven track record, strong work ethic and values seeking opportunities to develop, mentor, and empower teams to embrace new business cultures, driving change and increasing revenues. Entrepreneurial spirit provides unique insights into successful motivation and management of employees.
Recorded a greater than 98% on-time acceptance for the program that included the installation of 350 machines.
Implemented a change order mid-program that increased profit by 13%.
Achieved a 14% labor hour reduction to budget through process improvements learned during installation audits.
Responsible for coordinating nationwide deployment, installation, integration and testing of Multi-Line Replacement program for United States Postal Service.
Managed team of 50 technicians deployed nationwide during deployment.
Responsible for the development of the deployment schedule, travel arrangement and shipping of equipment for the program Reported to Siemens and USPS program management on deployment status, installation issues and performance issues.
Implemented a paradigm shift of the installation team setup that improved installation time, acceptance rate and improved machine performance.
Asst. Technical Services Supervisor Resume
Objective : Offering a diverse technical background along with Microsoft training and HP certifications, currently seeking full time employment in a field service printer repair position. Accompanied by a professional work ethic, strong attention to detail, and an ability to produce top quality results in deadline driven environments.
Skills : Microsoft training and HP certifications.
Ensured error-free processing of customer requests by documenting information received from other departments and establishing appropriate interdepartmental procedures.
Resolved complex customer complaints.
Entered into Microsoft Open License Program (MOLP) to reduce software licensing costs.
Installed and maintained World Wide Web Internet connection.
Improved turn-around time on instrument repair by 25%.
Set new company records on monthly output.
Doubled parts availability reducing third party dependence by 50%.
Associate Technical Services Supervisor Resume
Objective : To advance into a position in the Information Systems field to utilize degree and 13 years of experience in Information Systems and Customer Service and bring the company to the future of Information Systems and support by revolutionizing policies and procedures.
Skills : Information Systems and Customer Service.
Reduced freight costs, backorders, and volume of instruments previously deemed non- repairable.
Secured special vendor pricing resulting in savings of $75,000 yearly.
Developed and tracked production for each employee.
Scheduled and approved all vacations including collaboration with German counterparts.
Reviewed and updated job descriptions as well as sop's and training records.
Completed and delivered Performance appraisals and corrective actions.
Provided advanced exchange repair for multiple models of handheld devices including CN2B by Intermec, iPacs, Dolphin 7900s, etc.
Bachelor Of Science In Retail
Technical Services Supervisor III Resume
Headline : Highly qualified Technical Services Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Technical Services Supervisor.
Provided large and small scale imaging solutions for numerous customers across Windows and Mac platforms.
Provided large and small scale deployments of computer systems including network integration.
Provided repair services for personal and commercial computer systems, including peripherals.
Provided advanced exchange and configuration of routers and aircards for Intelisys and MobileTec customers.
Utilized Remedy and AutoTask ticket managing systems to track and schedule all work.
Performed normal daily supervisory functions including scheduling, timesheets, etc Streamlined all processes in department for efficiency.
Acted project manager for all deployments, including planning and implementing a 1700 system deployment.
Technical Services Supervisor II Resume
Objective : 20+ years experience in the Telecommunications industry. Held a management position that managed a team of Telecom Provisioners. Design and plan paging networks as well as assist team in the ordering process of complex projects in relation to the design and consolidation of paging terminals. Prep and prepare trial documents on cases going to court for employer. Supported trial attorneys during trial preparation and during trial.
Skills : Insure Efficiency And Cost Savings, Telco Budget And Accurals.
Assisted in developing and implementing new NOC offering for small to medium size companies.
Utilized existing assets and temp agencies to fulfill work order obligations.
Managed local team and took responsibility for developing new department from ground up in a new country.
Learned day by day the culture, work practices, people, and how to incentivize and develop the strongest performers.
Analyzed costing across department, focus on new reducing waste in process.
Reduced department size while increasing department output.
Supervised Technologists (6) in achieving departmental and company goals and overall performance management of the team.
Technical Services Supervisor I Resume
Objective : Apple 10.6 Certified Support Professional and Information Technology professional with over 15 years' experience. Areas of expertise include help desk support, systems implementation, migration, upgrade, repair, maintenance and training. Responsible, detail oriented with strong technical, analytical, problem solving, communication and team skills. Exceptional work ethic.
Skills : Supervise, Leadership.
Earned Concordance Administrator Certification.
Implemented Call Queuing system.
Implemented Policy and Procedures for the department.
Provided hands-on support for Concordance issues with clients including running CPLs, deduping databases, exporting data for productions.
Perform administrative tasks in FYI Server.
Supervised three staff.
Handled escalated customer issues.
Bachelor Of Science
Lead Technical Services Supervisor Resume
Headline : Over 33 years of experience in various aspects of steelmaking, industrial emissions controls, and coal and mineral beneficiation in increasing responsible positions. Managed project teams that have included combinations of engineering, safety, planning and scheduling, cost control, and construction management professionals, as well as third party equipment-supply, engineering, and construction firms, to successfully design, build, startup and operate facilities ranging in value to $70 million total installed cost.
Skills : Equipment-supply, engineering, and construction firms.
Responsible for receiving, processing and reconciling all incoming materials.
Prepares all formats of materials for circulation to public.
Repairs or reorders all damaged items.
Monitors office supplies for entire building.
Monitors and weeds collections as needed.
Responsible for opening and closing procedures and reconciling cash drawers.
Responsible for providing necessary safety items and instructing them on good safety practices.
Technical Services Supervisor Resume
Summary : Seeking a continuing and rewarding Manager / Director position at a regional, national or international broadcasting group, delivering a progressive approach in providing customers, and employer, exceptional services beyond their expectations.
Skills : Customer service, Leadership.
Analyzes metrics to increase efficiencies for team and customers.
Assists in the development of innovative new products recommend and participate in the approval processes and systems used with the new product development program; lead plant trials, production and prototype development.
Collects and analyzes trial data; maintain accurate and up-to-date records of all new product tests, procedures, results and decisions.
Keeps detailed logs of courier shipments, shelf-life studies, and nutritional analysis results.
Coordinates maintenance of SQMS, HACCP, SSOP, SRM, SENSORY EVALUATION, SPI and related programs for the business unit on an ongoing basis as needed.
Takes an active role in assisting the Business Unit in the reduction of quality failures through review of all corrective/preventative action plans implemented as a result of previous failures.
Facilitates the consumer complaint reduction efforts for the business unit to ensure proper focus and commitment.