Telecommunications Supervisor Resume Samples

A Telecommunications Supervisor typically oversees the staff who handle the telecommunications tasks of the company. The staff members, technicians, and analysts install, troubleshoot, repair, and maintain the organization’s telecommunication devices. Work activities associated with this role are seen on the Telecommunications Supervisor Resume as – identifying issues and taking the appropriate course of action; researching, leading, and implementing new technologies; suggesting process improvement and acting as a knowledgeable resource for the team members.

While the actual duties and responsibilities vary as per the size and needs of the employer, the following are certain skills that are universally common and needed – the ability to provide solutions for issues pertaining to utilization of electronic switching systems, user equipment, and controllers; knowledge of the working of PABX equipment; the potential to develop a harmonious relationship with various levels of staff; and strong communication skills. While formal education is not a must, possessing work experience in maintaining and installing telecommunication devices alongside IP telephony knowledge is desired.

Telecommunications Supervisor Resume example

Telecommunications Supervisor Resume

Headline : A forward-thinking and results-driven human resources professional, with a wide range of experience in benefits and compensation, leave administration, workers' compensation, payroll processing, claims management, contract negotiations, reconciliations, change management, regulatory compliance, new- hire orientation, and open enrollment.

Skills : Certified Life Coach, Certified Seminar Leader, Computer Software, Windows And Programs.

Description :

    1. Managed reception and switchboard operators, and maintained telephone and voice mail systems.
    2. Formulated and executed departmental procedures and training.
    3. Led 11 receptionist-telephone operators and telecommunications coordinator.
    4. Implemented firm-wide process to monitor and collect unbilled telephone expenses, resulting in additional collection through client billing.
    5. Examined monthly telephone bills and eliminated costs associated with use of various phone numbers, including non-business numbers.
    6. Oversaw daily operations in centralized eight-person word processing center.
    7. Administered effective problem resolution skills with difficult customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Word Processing


Sr. Telecommunications Supervisor Resume

Objective : To utilize work experience and training in a position where can establish self as an effective employee and be presented with new challenges, ideas and opportunities to grow.

Skills : Management, Administrative Duties, Strategic Planning, Maintenance.

Description :

    1. Administered personnel functions, monitoring calls for quality control, employee discipline and employee counseling.
    2. Provided technical direction for subordinate personnel working in the Base Network Control Center and the Information Management sections.
    3. Assigned, directed and reviewed work, determined work methods and procedures, established standards of performance, and made formal appraisals of subordinates' work.
    4. Approved leave requests, formulated training programs for subordinates and conducted formal training to broaden employee skills.
    5. Acted as the COMSEC (Communications Security) Manager for the Base COMSEC Account.
    6. Supervised two Alternate COMSEC Managers.
    7. Developed programs and systems security plans, established controls over classified or sensitive data for functional users.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
TECHNOLOGY


Jr. Telecommunications Supervisor Resume

Headline : To obtain a challenging position with growth potential where can Utilize experiences and skills accumulated to contribute further Business advancement.

Skills : HR Training & Development, Auditory, Data Record, Customer Service.

Description :

    1. Performed security inspections to ensure compliance with copyright, Air Force, National Guard, State, and Federal Laws.
    2. Provided a central Communication and Computer System (C-CS) customer service/control center (Help Desk).
    3. Acted as MAPPER Coordinator, COMPUSEC, SATE, OPSEC, and Security Monitor.
    4. Established frequency selection for a wide variety of emitters.
    5. Installed LAN/WAN devices and telecommunications equipment, to facilitate the operation of Tactical Command Center.
    6. Developed methods for monitoring, testing, evaluating, problem analysis, maintenance, repair, removal, and installation of these systems.
    7. Performed duties as Unit Prevention Leader (UPL) to pick-up negative drug testing results.
    8. Developed, coordinated, and/or delivered informed preventive education and training within the unit.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Criminal Justice

Asst. Telecommunications Supervisor Resume

Headline : A committed and detail oriented professional with proven leadership ability, profitability awareness, problem solving skills, and sense of urgency in a fast paced environment. Strong team building and leadership skills. A motivated self-starter with exceptional organizational and process development skills.

Skills : Project Management, Leadership.

Description :

    1. Served as the First Line Supervisor of an organization.
    2. Responsible for providing planning and project management for tactical organizations.
    3. Provided oversight and management for a contracting office to resource tactical and commercial assets.
    4. Assisted with briefing all new personnel regarding Army Policy related to alcohol and other drug abuse and functions and services designed to combat alcohol and other drug abuse.
    5. Coordinated and performed the duties associated with the urinalysis and alcohol-testing program.
    6. Kept the commander informed of the status of the Army Substance Abuse Program (ASAP) and the trends in alcohol and other drug abuse in the unit.
    7. Experienced on Mobile Subscriber Equipment to provide overlapping secured remote telephone coverage over extensive footprints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Law Enforcement Training Center

Associate Telecommunications Supervisor Resume

Summary : Result-driven experienced Information Technology professional Provides excellent team building and leadership skills Provides proven exceptional customer service Keen Attention to Detail Strong interpersonal and communication skills Proven ability to develop procedures to streamline and improve daily operations Strong analytical skills and adept at improving inefficiencies Holds an active Secret Clearance has held up to the level of TS-SCI.

Skills : Top Secret Clearance, Management.

Description :

    1. Supervised a squad of 12 personnel as a Staff Sergeant (E-6).
    2. Developed and conducted training and mentoring.
    3. Managed the Battalion IT help desk.
    4. Experienced with 15, 30, 90-meter portable towers for radio shots capable of up to a forty-mile distance.
    5. Worked directly with Small Extension Nodes capable of running up to six trunk groups per node.
    6. Experienced with Radio Access Units that extended mobile communications up to twenty miles with the use of omni directional radio shots.
    7. Supervised personnel on the installation, operation, and maintenance of telecommunications equipment.
    8. Responsible for the welfare of up to 26 personnel and scheduling work events.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master In Information Technology Management

Telecommunications Supervisor III Resume

Summary : Life Coach -Supporting Women with career and personal goals to ensure success and fulfillment. Trainer/Seminar Leader - conducting full day seminars and training sessions for corporate and business women. Executive Administrator - experienced in supporting senior officers and administration. Proven ability to manage and supervise all facets of administrative affairs to achieve organizational goals.

Skills : Top Secret Clearance, Leadership.

Description :

    1. Responsible for day to day operations, i.e., Opening/Closing, Daily Sales Trending, Inventory Management, etc.
    2. Maintained records and evaluated personnel according to technical standards.
    3. Routinely lectured a telecommunications organization in excess of 100 staff members on change management through the use of problem solving and analysis techniques.
    4. Cross trained team members in the troubleshooting process of various communications systems using diagram flowcharts and wiring schematics.
    5. Controlled and protected cryptographic material and administered applicable access programs resulting in zero COMSEC spillages.
    6. Managed supply account for secure equipment valued at 1.2 million dollars with 100% accountability.
    7. Performed security audits in accordance with current regulation and presented findings for corrective actions to customers, peers and leadership.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Political Science Coursework

Telecommunications Supervisor II Resume

Summary : Result-driven experienced Information Technology professional Provides excellent team building and leadership skills Provides proven exceptional customer service Keen Attention to Detail Strong interpersonal and communication skills Proven ability to develop procedures to streamline and improve daily operations Strong analytical skills and adept at improving inefficiencies Holds an active Secret Clearance has held up to the level of TS-SCI.

Skills : Networking, Networking, Leadership, Problem Solving, Project Management.

Description :

    1. Supervised and assisted team members in the installation and operation of multichannel transmission communications systems.
    2. Accounted for equipment valued over without compromise or loss.
    3. Ensured accountability, issue, and proper use of communication security devices.
    4. Coordinated with telecommunications manager in start up of answering services for over 200 physicians.
    5. Set up policies and procedures.
    6. Trained telecommunication manager and employees on day-to-day operations of the answering service.
    7. Made recommendations on equipment and materials needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master In Information Technology Management

Telecommunications Supervisor I Resume

Summary : A top-performing Telecommunication, Security, and Administrative Professional credited with over ten years of experience in high profile technical markets. Strong expertise in operations maintenance and management, with a proven history liaisoning across departments and coordinates with vendors to design and implement efficient and effective telecommunications and security systems. Highly accomplished team player and leader who is hard working, tenacious, thinks outside the box, and has a natural ability to build and maintain relationships.

Skills : Account Management, Data Entry, Inventory Management.

Description :

    1. Responsible for Performing and Supervising Telecommunication equipment Recondition/refurb processes.
    2. Supervised, trained, directed and initiated corrective action in proper fault isolation for the 7th communications Group central computer room and .
    3. Installed new equipment for testing, evaluation, certification within military requirements and standards.
    4. Supervised a squad of 12 personnel as a Staff Sergeant (E-6).
    5. Developed and conducted training and mentoring Managed the Battalion IT help desk.
    6. Controlled and protected cryptographic material and administered applicable access programs resulting in zero COMSEC spillages.
    7. Managed supply account for secure equipment valued at 1.2 million dollars with 100% accountability.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Mortuary Science

Lead Telecommunications Supervisor Resume

Summary : Seeking a dynamic and challenging position within a high-energy and growth oriented environment. effective telecommunications and security systems. Highly accomplished team player and leader who is hard working, tenacious, thinks outside the box, and has a natural ability to build and maintain relationships.

Skills : Employee-management, planning/organization, communication, delegation, leadership, data entry.

Description :

    1. Performed security audits in accordance with current regulation and presented findings for corrective actions to customers, peers and leadership.
    2. Performed various IT related duties.
    3. Managed WAN's, and LAN's.
    4. Assisted VP of Telecommunications, to include negotiation of rates and acquisition of new customers.
    5. Coordinated local and long distance providers for trouble-shooting outages and service interruption.
    6. Executed daily operations of the installation hydrogen fuel cells Was instrumental in restoring the Sprint cell tower grid.
    7. Supervised a telemarketing team of 35 employees.
    8. Trained new employees on the policies and procedures and products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
DCP In Project Management

Telecommunications Supervisor Resume

Summary : Over 20 years of telecommunications experience encompassing daily voice operations, call/contact center management. Telecommunications project management including design, configuration, test and implementation. Carrier services (ILEC and CLEC procedures), Lines/circuit orders, installation, and circuit inventory management.

Skills : Microsoft Office applications - Word, Outlook, Excel.

Description :

    1. Supervised and assisted team members in the installation and operation of multichannel transmission communications systems.
    2. Accounted for equipment valued over $500,000 without compromise or loss.
    3. Coordinated telecommunication equipment installation, repair, upgrades, porting, and general maintenance.
    4. Monitored and maintained business telephone systems, analyzed performance, and generated reports.
    5. Reviewed bills and invoices received, checked for errors and accuracy, and resolved payments.
    6. Established vendor relationships, designed and implemented training procedures, and provided remote support, deployment, initializing, and troubleshooting for mobile devices.
    7. Interviewed and hired telecommunications staff.
    8. Designed and implemented strategic data and disaster recovery solutions for office, employee, and information safety procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Communications Cell